Razer Support

Hello,I have a Razer Huntsman V3 Pro Mini (German/QWERTZ layout) and I'm having an issue with Rapid Trigger.Serial number: PM2148F55200314Firmware: 1.12.0.0System: Windows, latest Razer Synapse 4The issue: in Synapse 4, only Snap Tap shows up as adjustable on the Keyboard tab - Actuation Point and Rapid Trigger don't appear at all. Snap Tap itself works fine from Synapse, but I can't get it to toggle via the Fn + Left Shift hotkey (A/D don't change color).I've tried everything to enable Rapid Trigger directly from the keyboard, with no luck:- Fn + Caps Lock does nothing (no change on the number row)- Cycling onboard profiles with Fn + Menu, including the FPS Rapid Trigger preset, with no difference in behavior- Confirmed the Fn layer works fine otherwise (media, volume, brightness, Gaming Mode, Sleep, profile cycling)I've also already done a full Synapse reinstall, the Driver Clean-up Tool, and the Device Detection Troubleshoot Tool (keyboard is detected correctly in Device Manager). I

I just bought this keyboard last week. Great feel, loved the idea of upgrading to a true gaming keyboard.It randomly stops working in game and out of game. I have completely uninstalled synapse and everything that came with it. Tried going with just the keyboard on windows software, same issue no change. Reinstalled synapse and tried doing the factory reset… same issues. It looks like a lot of people are having this same issue.Unplugging it and plugging it back in fixes it until the next time.I’m playing games where a frozen keyboard means losing the battle and thusly all your hard earned gear. I’d love to keep this keyboard, I really like the feel and performance when it is working. Is there a way to rollback the firmware to a more stable version, or can we expect an update soon? I don’t have another computer to test this on. I saw that question on the other threads :)

The new Razer Naga Pro V3  is currently not on the supported device list  of Synapse 4  for MacOS, is it not going to be updated to support it, or it has and the list is waiting to be updated? whats the situation please.

Good evening/morning, I bought a Razer Barracuda X Bluetooth headset and the microphone doesn't work!It's already connected to input and output, but it's also connected to Discord etc. and the microphone still doesn't work! I hope someone can help me, have a nice evening/morning! LG Marcel 

I have tried and followed every tutorial I possibly could and it just does not work at all. Firmware updater doesnt recognize when i plug in the dongle, razer synapse doesnt recognize my device. I have tried connecting it to my phone with jack and the mic works perfectly fine, but when I connect it to my pc I can only hear the sound, and when i try to listen to myself trough discord or windows settings it doesnt produce any noise. 

Hello everyone !I bought a naga V2 hyperspeed mouse and I'd like to rebind my keys on the side panel. Except that the software considers that I'm using a qwerty keyboard and there's no setting where I can change it to azerty. And yet, my Windows keyboard settings indicate that I'm using an azerty keyboard, not a qwerty one.Thanks for your help !

Dear Support team, This request specifically concerns operation through the **Naga V3 Pro’s onboard memory**. The assignments described below work correctly while the mouse is connected through Synapse on Windows.At present, the Naga V3 Pro is not supported by Synapse 4 for macOS. Mac users must therefore configure the mouse on Windows, save the settings to its onboard memory, and then use those onboard profiles on macOS.## Current behaviorAssigning **Scroll Left** or **Scroll Right** to the wheel’s up/down rotation produces no response when using an onboard profile. Reversing normal vertical scrolling—assigning Scroll Down to wheel-up and Scroll Up to wheel-down—works correctly through onboard memory. Assigning horizontal scrolling to controls other than the wheel’s up/down rotation also works through onboard memory. Repeat-style scrolling actions are not available for wheel-up or wheel-down, presumably because rotating the wheel already generates repeated inputs.I have also noticed t

I’ve gone through all windows and razer settings and i can’t get my audio input to go pass 1% For context it was working perfect for years, i turned my PC off by the socket for 2 weeks, mic no longer picks up even with all settings set to max. It doesn’t even pick up in synapse or on other devices.I have tried everything from installing, reinstalling software's, resetting PC, fiddling with control panel and advanced settings, literally every solution on google, AI & Reddit. any suggestions? It could just be the mic all of a sudden has died after a couple years which would be a shame.

Hello, i bought the headset razer blackshark and i dont know why when i plug the dongle in the pc it does light up a little bit but after a second it  turns off

Hello, I had my Blackshark V2 Pro for 4 years and the ear cushions have been wanting to come out for some time now. I am looking to replace them, but I do not seem them under “Replacement Parts”. https://www.razer.com/shop/replacement-parts/replacement-parts-audio Where can I purchase new ear cushions? I am not looking to purchase new headphones.   

I have always used my mouse in wireless mode with the dock. Recently, whenever the usb was pluuged into the dock or the computer, I would consistently get the windows device disconnecting and reconnecting sound effect. I have tried various different things and it seems to be the USB dongle that is causing the issue. Is there any way to get an OEM replacement or have the parts been phased out?

Hi, I have a Razer BlackShark V3 X HyperSpeed, model RZ04-054201. I lost the original HyperSpeed USB dongle. The replacement dongle for this model is not available on the Razer EU store. Is it possible to purchase a compatible replacement dongle from Razer? I live in Finland.

Hey , I have lost the dongle for my blackshark v2 pro 2022 model , Razer doesn’t sell the dongle replacement part, was wondering if someone can order it. Will be really helpful when I get help in this matter as the dongle was lost when I was moving into a different home. BR.

Dear Razer Support Team,I am contacting you regarding an issue with my Razer Kiyo V2 X webcam S/N: 632538K01400832. The camera has suddenly stopped functioning properly on both Windows, I have tested in 3 different computers with Synapse and Windows camera app. The firmware is updated to the latest version, and no changes have been made to my computer setup prior to this issue.The camera is detected in the system and appears in applications, but when selected, it fails to display any image and it shows a gray screen. I have tested it on multiple USB ports and different computers, but the issue persists. I have also reinstalled Razer Synapse, checked privacy settings, and ensured no conflicting applications are running, to no avail.Could you please assist in diagnosing this issue or provide guidance on next steps?  I can provide any additional details or logs required. The Camera has been used less than a year (its on warranty).Thank you for your support.Best regards,BGC.

Hello,I’m experiencing an unusual thermal behavior on my Razer Blade 18 with the Intel Core i9-14900HX processor. While monitoring CPU temperatures using Core Temp, I noticed that Core #5 reaches 100°C, even though the laptop is idle or under minimal load. The rest of the cores remain in a much lower range (around 48–57°C).I’ve attached a screenshot showing the temperature readings for reference. This behavior is concerning because: The system is not under heavy load (no rendering or intense applications). The laptop is running Windows High Performance mode and Balanced mode in Razer Synapse. Only one core spikes to the thermal maximum (100°C), suggesting a possible thermal imbalance. Could this be due to a cooling issue, uneven heatsink contact, or a known issue with the thermal design or BIOS behavior? I would appreciate your assistance in diagnosing whether this is within expected operating conditions or if service is recommended.System Info: Razer Blade 18 (2024 model) Intel

Hello, my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz is having issues where I lose ways for any key input at random times after the September firmware update. The lightning still works fine.When can we expect an update containing a fix for that?

I couldn’t add my new Razer Blackshark v2 X to my account, system saying it is already registred! What should I do?

I won the #MyFavoriteChairRazerStore giveaway and I provided my shipping address, phone number and email address. I’ve never won anything this big before and I don’t know what to do in the meantime or what to expect. Do I get an email about the shipping status or something? 

need a neww code for surround sound had lost it 

Good morning.I am trying to change the e-mail address associated with my Razer account, as I will soon loss access to the e-mail. However, since living overseas last year, I have been unable to receive 2FA SMS messages on my phone, so I am unable to change any of the details of my account. I do not have access to the backup codes (I’m not sure I even wrote them down anywhere, which was a poor decision), and I’m not sure how to proceed.

i need help with my authenticator app i lost it i need some codes, because i have and urgent purchase thank you Razer.Ero please help

I have a Razer Naga V2 Hyperspeed. I was using the side buttons for certain awkwardly placed buttons I use a lot in games, like Caps Lock and Control. However, suddenly, they are insisting on printing the default numbers instead. I have tried turning the mouse off and on again; I have also tried creating a new control profile and recreating the keybindings. Neither had an effect. What else can I do?

Dear Razer Support,I own a 2024 Razer Blade 18 with an RTX 4080. My laptop appears to be affected by a known manufacturing defect involving the Vapor Chamber cooling system.The CPU reaches temperatures of up to 100°C even under no-load conditions, resulting in severe thermal throttling and system instability.As the laptop is no longer covered by warranty, I performed maintenance on the cooling system myself, including replacing the thermal paste on both the CPU and GPU. Unfortunately, this did not resolve the issue.While investigating the problem, I came across the following Reddit thread:https://www.reddit.com/r/razer/comments/1p293tu/psamegathread_razer_blade_1618_vapor_chamber/I am generally not a strong believer in Reddit as a professional or technical source of information. However, in this case, the reports accurately describe the issue affecting my laptop. Moreover, there are numerous reports and user complaints from other sources confirming that this is a recurring and well-doc

Im looking for a battery for my laptop  RC30-0370

Im looking for a battery for my laptop  RC30-0370