Razer Support

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!

Hey! The battery in my Blade 14 has degraded significantly with time, and I would like to replace it to get more use out of it. Can someone from Razer please assist me in ordering a replacement part? ThanksJhony

Hi. My touchpad isn’t working properly. It looks to be raised up and I assume this is because the battery is swelling underneath. I have a 2021 UK Razer Blade (RZ09-0370). How can I get this fixed?

I lost the Razer Viper Pro 3 dongle. Can I purchase a new one or get a replacement?

As the title says, i bought them through an official reseller (as they claim) and EXACTLY 1 year and 3 months after almost daily use and no pressure added, my head is a bit small so i dont even need to adjust the side things and now 2 min ago as i was wearing them i felt the left ear getting suddenly loose, i checked and it was officially broken, really loved these headset, too bad im gonna lose them, what do you folks recommend getting or shall i repair them? 

I’ve had my Razer Blade 15 advanced 2021 RZ09-0409 for almost two years now. For the first 14 months it worked perfectly and I loved using it. It is now pretty much unusable.tldr - It doesn’t work with any 3 prong charger. Not a charger issue. The computer massively slows down and will not charge the battery (plus it shows it’s on battery power). To preface, I used it for software development and light gaming. When used the clamshell screen was always opened. When gaming it was always connected to the original charger. As it was my work computer as well, the battery had time to discharge and charge when I took it with me to meetings. All this to say it was treated nicely. After 14 months I noticed two things. 1 - I can’t use the trackpad anymore and 2 - the computer stopped charging. Reading up online I figured the battery must be the issue - and indeed it was swollen to the point it pressed on the touchpad so the latter can’t

Hi everyone,I've been using this headset for less than a month, and I am facing a recurring issue with the USB Dongle initialization. It is important to note that this behavior has been present since day one, right out of the box.I spent the last few weeks trying to troubleshoot this myself using software solutions found on forums (I have never tampered with the hardware), but nothing has permanently fixed it.The Issue: When I turn on my PC after it has been completely powered off (power strip off), the Volume Wheel behaves erratically. Instead of changing volume smoothly, it jumps random amounts or fights against my input. Sometimes it doesn't register inputs at all, or it lags significantly. It feels like the scroll encoder is glitching or 'skipping' steps. Troubleshooting steps I have already taken: Clean Reinstall of Razer Synapse (tested with and without it).

I have Black Shark V2 Wired plus a USB sound card.The box I got, the earphones in, has one serial number and the Razer USB sound card has a different serial number.Is this normal?I would have though that this should be the same.

Ive had this issue for probably since i got it in the first place but havent been able to do anything about it cause the updater for the monitor doesnt work since when i get to the update part its always greyed out, ive tried usb-c to usb-c and normal usb a to c and usb-c, no work and ive also tried to run as admin the updater, it alsodoes get recognised tho from my it wanting it to be connected as some audio which i disable immediately lol. Anyway ill use a pic so u guys see, and ive also tried diabling hdr and going to 60 hz etc but no luck… I just want this screen flickering to go away… it ojnly happens with certain applications so it doesnt happen all the time. my version is currently 1.04 new version is 1.06 idk if the updates will work since idk where a description of changes is lol. Also i do have a dodgy usb port on this one which i did contect razor about and they said to send it back in or something but i didnt want to do that 2 or 3 yrs ago since this was the only

 Hi, I bought Kraken V3 X headphones last year. Unfortunately, I didn't know they could be registered, and I threw away the box and receipt. I recently remembered about it, and is there any way to register them without those items?

Hello. I bought Razer Kraken V3X headphones and can't register them; it says the serial number is unrecognized. I have tried many times and from different devices. Please help. S\N: (removed)

Now I want to take advantage of the season to buy some Razer Gold products for my favorite games. 

Comprei recentemente um headset Razer BlackShark V2 X, mas ao tentar registrar o produto para obter o código de ativação do som 7.1 Surround Sound, recebo a mensagem de que o número de série já está registrado em outra conta.Gostaria de solicitar a verificação do meu dispositivo e o envio de um novo código de ativação. Seguem as informações necessárias para validação  

I was surprised four days ago to find that my Razer Gold wallet had been blocked, and I don't know why. 

Macro key setting on these keys(F1-F12) is not working correctly on Synapse 4. I have been trying to assign macro on those keys which the program does allow me to do but it does not work correctly on different program.

This is an off & on issue I’ve been facing consistently throughout my ownership & growing use of my Naga X & synapse software. Frequently the side buttons on my Naga X completely stop acknowledging my rebinds & macros & return to the default settings. Usually fixes involve something along the lines of deleting the profile, resetting the mouse, or reinstalling Synapse 4 all together. So what I want to know is;Is there any sort of definite fix for this, or any idea what is actually causing it? I know the Naga X is discontinued, but it DOES say that it’s supported in synapse, however is it *really* being supported?Besides the obvious issues with Synapse, I really like the Naga X, & I’m not really eager to replace it, but would any of the newer mice by Razer (Naga V2 Pro?) be better adapted?My Naga X is plugged directly into the computer, not thru a hub I’m using the most updated version of Synapse 4 on Windows 11Wh

When registering a product, it says that the product is already registered.

I purchased two Razer Hanbo AIOs, a 360 and a 240 and both are missing the AM5 bracket accessories. I tried to enter the serial number on the support page and pressing the submit button does nothing, it’s broken. No support email is provided either. Why is it so hard to contact Product support to request this part? I am in the middle of 2 PC builds and now am stuck because both AIOs are missing this AM5 bracket and screws. You would think in 2026 Razer would supply AM5 parts in the box. 

I overscratched my $100 razer gold gift card, i need help getting the complete code. 

I just bought the Leviathan V2 X speaker and it won’t connect to my computer. It will connect via Bluetooth but not hard wire. It has a USB-C going to a USB-A on my computer. I have tried hard rebooting the speaker over 10 times, I trued removing cord and rebooting 10 time, and during all of this I also rebooted my computer. To no avail it still won’t connect other then blue tooth. I assume its faulty and will return it back to the store.

Hello,I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on“Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

Even when the microphone is turned off, if it is plugged into a USB port on my Windows 11 PC the system refuses to sleep if I leave it unattended for a long time.  As a consequence, the system doesn’t require a password when I return.Is there a BIOS update that will address the problem?Thanks.

Hello My problem is that the base part of the chair is broken; I would need a replacement part, which I will pay for if necessary. 

Hi im loking for a replacement part for my iskur ser.No. 312103v02600547 https://drive.google.com/file/d/182IE1XxCoZPNTg_eReDx6MwgI5lu6Ut0/view?usp=drive_linkHere a link of the damaged weld https://drive.google.com/file/d/1CrbDIdW0a7-tjXFspqIViUF6LkQtkTwu/view?usp=drive_link https://drive.google.com/file/d/15Gu-WCl8xJY4ZjXQDQ09ywpHiSJ7VN28/view?usp=drive_link Thx for all

Hi, my son has a Razer Iskur gaming chair purchased on the 16th of February 2023 which sadly requires repair.Firstly, the seat pad material has cracked quite badly which is a cosmetic issue, but more critical is that the tilt mechanism base has snapped and requires replacing which renders the chair unusable. I also am unable to separate the tilt mechanism and the gas lift cylinder at this time so any advice you can offer on this would also be gratefully received.Unfortunately the seat pad has already been replaced twice for the same material cracking issues and since the replacements have no serial numbers I cannot log a support ticket.Could you please advise if replacements for these parts are available, and what might be possible?Thanks in advance!