Razer Support

Good day! My 6 month old Razer Kiyo (Model # RZ19-0232) just stopped working. The light turns on but when I try to check the camera through Zoom, the screen is color grey. Can someone help me resolve this issue?

Hello, I'm about to order the fully specced blade 16 2025 with AMD RYZEN AI 9 370, RTX 5090, 64GB RAM, 4TB. Here in Greece it costs €4799. When I get to make the payment it informs me of taxes due to customs of €930. My question is: where is the laptop coming from (ie Hong Kong or US) or since I order from www.razer.com/eu-en it comes from somewhere within EU, therefore there is no extra charge of taxes due to customs and I get to pay only the price? Is there any way to make sure that it will not come from outside EU since if this happens it will be inconvenient as I will have to pay importing taxes. Thanks.

I just installed Synapse 4 over Synapse 3 and upon doing so I was met with this message in the new synapse (the link takes me to here) When I try running this file (as administrator) it shows this : However, clicking update does not help as it simple starts for a second, and then immediately reboots my PC without the progress bar completing, and obviously when my PC reboots, the version has not changed and it still says it needs an update. I have tried booting in safe mode, booting with driver signing, switching off memory integrity and vulnerable driver blocklist; none of these things have worked.

razer synapse 3 notifications don't work when you switch profiles and dpi

Not really sure where to start here. I've had a slew of occurrences within the last week or two that have me believing I'm about to lose my motherboard. Apt cooling is available but things like games closing without performance loss, losing Bluetooth connectivity, booting with no wireless modem available, blue screening on start up as if it didn't shut down appropriately. Really, I suppose it's a multiple question post. Is this how planned obsolescence becomes a belief? I spent $2300 on a laptop, that has less than a two year operating capacity? Or is there just a legitimate failure of hardware occuring here, that requires attention?

I purchased the Razer Kraken V3 X on 07/18/2022, but I never activated the 7.1 sound and I also did not receive an activation key. I would like the key to activate it! This is the product key: SN: (removed SN) Product Number: RZ04-03750100-R3U1 I did not receive an email for activation Thank you!

THX in synapse 4 works clumsily on black shark 2 usb

The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?

Hi, I have this brand new keyboard first out from the box and after plugging it in the keyboard itself gets recognized by Synapse 4 but none of the keys are registering an input. I’m able to change profiles, colors of the keyboard, even the volume scroll wheel is working too. I have tried with multiple PCs, tried resetting it via Synapse, (even installed Synapse 3 to try the same). Updating it’s firmware had no success because it has the newest firmware installed already (v1.04.00_r1). Tried exiting the developer / demo mode with holding down “Esc” + “Caps Lock” + “Space bar” combination with no success. Now I’m stuck. I would appreciate any ideas which would resolve my problem so I don’t have to go through the RMA process.

I have a 2023 Razer Blade 14” with the 7940HS and the 4070, I have upgraded the RAM to 64GB, and it has ran smoothly for the last year. I recently had the itch to try Linux. So, I installed Ubuntu just fine and it ran great for a few months. I needed to reinstall windows for work (unfortunately) and used the recovery stick to do so. However, the install process took much longer than expected, but didn’t initially think anything of it. Windows installs and none of the devices are recognized, can’t update anything and firmware is completely unrecognized by Windows. I’ve managed to get all the drivers installed after multiple attempts, however the computer runs so slow that it is completely unusable at this point. None of the hardware seems to be malfunctioning, and is all recognized now. I cannot, for the life of me, figure out why it is running so slow. I have attempted to reflash the BIOS with 2.0 with the rom supplied by Razer, and everything seems fine until it goes to erase the BIOS

Hi guys , so my Basilisk Ultimate stopped working wirelessly after 3 perfect years.I have misplaced the box the mouse came with and the og razer cable so I can’t tell if it will work with a razer cable. But I’m pretty sure it’s the mouse or the 2.4ghz receiver at fault since it’s not working either on my pc with all driver updated or rolled back or uninstalled, nor on my laptop where I have no software related to any peripherals at all. And I used it from time to time on my laptop before without software so that’s how I know it should work. I also can’t find the right 2.4ghz receiver for my mouse so maybe you have an idea? (located in Germany)

Now that you're advertising the Upgrade to Synapse 4 in Synapse 3, I would like to know the following, please. Is the issue with the application's macro module (Synapse 4, not Synapse 3) has been fully resolved and is now fully compatible with the Blackwidow V2 UK (important, UK !) layout when recording macros; in other words, it leaves the the recorded # key as a # when recording is finished (pressing the stop button), and doesn't change it to a 3 or ` or other characters, other than the original recorded # . I have attached a link to a video to explain… Synapse 4 Macro issue (Blackwidow 2 UK Layout) Chris Please excuse misspellings and anything that may not make sense or cause offence as the medication I take can have an adverse effect on my mind.

I would like to ask if there will be a restock for Razer Unleash Apparel Shirt for the Oversized T shirt

Hi, i have a problem with my soundbar, there are some colors which are not correctly shown, for example, if i chose blue there are some missing spots that are not lit up or that there are barelly seen, on white some leds are white and some are yellowish, on cyan color, some leds are green and if i chose purple or pink there are multiple shades even tho i choose only one color, it can be easier seen on the video when i try to change the colors from white to purple. Here is the link to the video : https://imgur.com/gallery/razer-leviathan-v2x-JP8JaLF Are the leds burnt? or is it something im not doing right?

Hello, I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock. When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly. Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected. I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this. Thank you in advance!

在 When used on the computers of the 9th-generation Intel processors (b360m motherboard and z390m motherboard), there are problems with squeezing and breaking sound when the headphones play audio.

Hello Lads, My Iskur Chair has the Welding Holding the Cylinder is broken Does anyone know if is possible to replace this broken base or buy a new one from Razer? Really annoying I am working remotely now and it just broke at this point and is destroying my back… OBS: I bought my Iskur chair 2 years ago, Seems it has 3 years warranty, If someone could help, I really appreciate I need to fix it soon as possible.

Over the last few days my spacebar stopped responding and working. I have tried hard resetting it and even factory reset my comp among other fixes. Anyone have any other clue how to fix it before I just get a new board?

Hi there! I recently purchased the Razer Blackshark V2 X, but I'm having trouble with it. To activate the 7.1 surround sound features, I can't get the activation code through my email because the device is already registered but not under my Razer ID. I searched the Razer community for a solution. How can I resolve this issue? Please assist me

Hello everyone, I own a Razer Blade 15 Advanced (2021) with model number RZ09-0367x and an RTX 3080 GPU. I need to replace the internal battery but I’m unsure about the correct replacement model. I’ve seen several battery model numbers like RC30-0248, RC30-0369, and RZ09-0367x mentioned online, which is confusing. Could anyone please confirm: The exact battery model compatible with this specific laptop? Where to buy a genuine or high-quality replacement battery, preferably in Europe or the Netherlands?

When i try to open the installer it asks for permission to download but then just doesn’t respond when i open the installer again it makes a ERR file which says failed to write installer script.

Hey could someone please help me, I have no option to change from 60 hz refresh rate to 144 hz, Ive read alot of people have had this issue but i havent found a solution.

I can switch to USB audio and use that just fine, but the software no longer works as intended as it gets stuck “detecting device” ad infinum. Would like to be able to comfortably use usb mode vs charging off the mains and still fart about with settings. Side note since i’m here, what’s the deal with the thx “free trial”, I thaught it included with the purchase, i feel jebaited. lol. even if i want to pay for the activation on that by the way, the shop front defaults to US whilst im in the UK so I can’t put a post code in, just an fyi more than anything, buggy stuff, probably worth escalating for qol and store front reasons. K thanks

I am writing to express my deep frustration and concern regarding the ongoing issues under warranty!!! My original laptop was sent in for repair due to a screen problem. As Razer did not have the necessary parts available, a replacement unit was sent to me. This replacement device also has severe issues – as you can see! First the screen would go black when opening browsers or applications, I returned it for repair, and I got the computer back with the exact same issue. They did exactly nothing and sent the computer back to me. This situation has been ongoing since April 29th, when I opened the first incident case, and to this day, I do not have a working laptop, which is unacceptable for a premium product under warranty. This is now the 3rd RMA, the support answers are so slow and simply copy pasted. I asked for an escalation to the supervisors and was just ignored. They also refuse to extend my guarantee for all this time I am without a laptop. What a mediocre service. I don’t have m

Hi everyone, I'm having an issue with my Razer Viper V3 Hyperspeed. It consistently disconnects or loses tracking whenever I lift and then place the mouse back down. This happens even during light, natural movements in games. It instantly resumes once I move it again, but the stutter causes serious issues during gameplay. Here’s what I’ve already tried: Updated to the latest firmware via Razer’s official tool Changed batteries (multiple brands, all fresh) Tested on different surfaces and mousepads Switched USB ports and tried both front and back panel Moved the dongle closer using an extension cable Checked for signal interference Reinstalled Synapse and did a clean driver install None of these resolved the issue. I’ve seen this being posted before so it seems like it is a known issue.