Razer Support

My Seiren V3 Chroma mic is flickering intermittently with blue and teal colors.It’s not a power issue as its plugged directly into my motherboard and i have a 1000psu. It will not turn red which is my indicator color for when I’m muted. I’ve updated the firmware and changed USB positions and none of my other peripherals are having any issues. Synapse 4 has been uninstalled and reinstalled same with Razer Chroma. Any suggestions? 

My Seiren V3 Chroma mic is flickering intermittently with blue and teal colors. I have tried changing the ports on my pc, uninstalling and reinstalling synapse and chroma and even turning the brightness down to zero but it will still glow. The colors will not change and won't even show when it is muted. I have even tried restarting my pc a few times and the keyboard and speaker are fine it's just the mic that isn’t using the correct colors.

Hello,i have a problem with my Deathadder V3, mice is randomly discoennecting and reconnecting. I try with another USB port, another PC, problem is still present. It’s possible to buy new wire so i can change it by myself? I do that with my prev deathadder and it works. Maciek

Hello Razer Support,I am unable to update the BIOS on my Razer Blade 18 (2023). The updater runs and the system reboots automatically, but after booting back into Windows the BIOS version remains at 2.05.Device details:- Model: Razer Blade 18 (2023) — RZ09-0484- System SKU: RZ09-0484TKH3- [removed by moderator] - Current BIOS: 2.05 (build date 09/19/2023)- Target BIOS: 2.09- EC FW Version: 1.07 (already latest)- MCU FW Version: 1.04.00.00- Microcode Revision: 10F- CPU: Intel Core i9-13950HX- OS: Windows 11Troubleshooting steps already performed (issue persists after each):1. Removed Windows Hello (face recognition and PIN) — the updater's Windows Hello warning no longer appears2. Verified BitLocker/Device Encryption is fully off (manage-bde -status shows "Fully Decrypted / Protection Off" on all volumes)3. Disabled Memory Integrity (Core Isolation) and the Microsoft Vulnerable Driver Blocklist in Windows Security4. Ran the updater as Administrator5. Switched GPU mode from dGPU-only to

Hi, I've had my headset for about 4 years now and recently lost my microphone. I'd like get a replacement, how can I? Thanks

Hello,I received a new Viper V4 Pro today, and the mouse has been charging all day, it hasn’t gotten past 69%.  I tried to manually reset the mouse (turning it off then holding LMB+RMB+MMB) then when it I turned it back on it maxed out at 67%.  The V3 Pro I was replacing did not have this issue it always showed the appropriate charge level.I have rebooted a couple times since then, and synapse shows the mouse at 67%.  I’ve even changed USB Ports but nothing has helpedWhat can I do to address this?  

Hello, I bought a headset but I'm having problems.

Despite setting up the 7.1 Surround sound, it just will not show up for some reason. any ideas why?

Good day, i just tried to purchase starcraft 2 using razer gold but I can’t recieve sms even tho  i have the number for the razer account on my phone. The sale  would end tomorrow

replenish accountRemoved screenshots for security purposes

Just recently got Viper V4 Pro. Seen people talk about this on reddit and hope if anybody could shed some light on the matter. The LOD feels high for me on Viper V4 Pro when using low LOD settings, especially in comparison to Viper V3 Pro. I am able to perform tracking motions by hovering the mouse above my pad without the skates touching. Never tested the mouse with stock/base FW. Saw there was a FW update on launch and figure it had to do with their web based synapse, so just performed the FW update right away. Also I think there’s a distinct jitter timing at 8khz when performing swipe test on MouseTester that’s not present on Viper V3 Pro on 8khz. Wonder if anybody could possible educate me on the matter as well. Thank You for taking the time to read this post. Hope you all have a wonderful one 

Where can i get a replacement key? 

Hello! I would like to ask if there’s a place where I can buy and replace my mic for the razor barracuda x chroma white?? Mine got lost when I was on my way home. 

I ordered the new umbreon and epseon headset collab thru the website without making an account and also used affirm to buy it, i then finished purchasing it when it went to load the thank you for ordering and or order number page i saw a error message and the page reloaded i then since have been trying to find a way to see the order number kr anything and it does say it went thru support as well please help.

Hi, I bought a headset, but I'm having problems. i can't activate, i can't find the code

Hello i update my synaps from 3 to 4 and the hypershift doesn t stay on when i close the synaps 4 window with the synaps 3 i didn t have this problem any solution?

Hi everyone,I've had my Glorius BlackWidow X Chroma for almost 7-8 years and I'd like to give it a second life. Some switches led are broken and I want to repair it and get it working like new again. Looking for advice on:Diagnosis: how to tell if the issue is the switch itself or the PCB underneath Original switches: where to source genuine Razer replacement switches (no clones) Desoldering: best method to remove old switches without damaging the PCB Guides: any existing threads/tutorials on a similar repair for this modelHas anyone here already done this kind of repair on this model? Any advice is welcome, thanks in advance!

Does anyone know when the cooling pad will be in support for Razor synapse for mac?

Hi,  Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again.  Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power.  My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the second setting of turning off after 5 minutes

I bought this product years ago and all I want is to record some 1080p videos of my nintendo switch but it doesn’t seem to be recognized on my computer, the capture card shows a red light and although it shows in device manager OBS does not recognize it as a video capture device.I have tried many things including downloading old versions of razer synapse and I cannot get it to work. Please help, I do not have enough money for a new one.

Hi Razer Support,I need help with a BIOS update issue on my Razer Blade 16 2023.Device details:Model: Razer Blade 16 - RZ09-0483System SKU: BaseBoard Product: SO690OS: Windows 11 Home, Build 26200Current BIOS: Razer 2.03, 6/4/2024Target BIOS: 2.05Updater file used: SO690_BIOSv0205.exeIssue:The BIOS updater opens correctly and shows:“BIOS current version 2.03 will update to 2.05”I run the updater as administrator. The system reboots, but the update does not apply. After Windows starts again, msinfo32 still shows BIOS version 2.03.Steps already tested: Verified the model and SKU in msinfo32. Confirmed BitLocker is not active: Conversion Status: Fully Decrypted Protection Status: Protection Off Encryption Method: None Key Protectors: None Found Temporarily disabled Windows Hello: Face Recognition removed PIN removed “Only allow Windows Hello sign-in” turned Off Restarted the system. Ran the BIOS updater as administrator. Closed Razer Synapse and

Hello Razer Support Team,I am experiencing a critical issue with my Razer hammerhead v3 hyperspeed following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.2, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested o

I’m here to share how can I troubleshooting the issue that 7.1 Surround Sound won’t launch at all. First, thanks to peoples in this thread for solution. In my situation, I config my windows to move Roaming folder to other drive, let’s call it E:\Roaming, to save some space and kept programs config safe. The root cause is that, from what I understand, when install the 7.1 Surround Sound app while have roaming folder located other than C:\, the installer will install the app data both in C:\Users\<User>\AppData\Local\Razer and E:\Local\Razer, while mostly app data will be stored in C:\Users\<User>\AppData\Local\Razer.But when try to launch the razer app, it will try to look for app data in E:\Local\Razer instead of C:\Users\<User>\AppData\Local\Razer. To solve this, first, copy folder “RzAppEngine” inside C:\Users\<User>\AppData\Local\Razer, to another location, in this case, E:\Local\Razer, and replace everything inside.Then remove old “RzAppEngine” folder inside

Where can we use out VAT during checkout for business purchases, is there any way to do this or not. Will it have to be necessary to email razer to make a purchase on a business name?

I’ve lost the dongle on my razer wolverine v2 pro, and am no longer able to use it wirelessly. Is there any way I can buy a new dongle? I’ve looked online and I can only find replacement dongles for mice and keyboards.