Razer Support

RZ09-0329, BIOS 1.06, Windows pushed the 2023 Secure Boot update, and now Secure Boot says Invalid signature detected. There’s no key reset option in the BIOS.  Can Razer push a new bios update that includes the 2023 microsoft signatures?  Thanks!

Hello!After update I got the Secure Boot Violation message when power Laptop On. And I can`t boot into Windows. Please, help. 

I accidentally registered a Razer Viper V3 Pro Faker Edition using the serial number from a seller's photo before purchasing the mouse. I canceled the transaction and do not own the device. Could you please remove the registration from my account so the actual owner can register it?

Hello, I could use some help. There is no sound when I use the 7.1 surround sound software. I have already used my activation code and everything. I have tried it with all of my output devices, and none of them work. I want it to work when I select “Realtek(R) Audio (Headphones)” which is my Blackshark V2 X headset. When my I select the sound output to be my headphones, it works just fine. But when I try “Speakers, 7.1 Surround Sound”  neither of them work. No sound comes out. I tried to uninstall the 7.1 surround sound app and even followed steps I saw in the support tab but it still didn’t work. I don’t know what else to try.  Can anyone help me, thanks. 

Hi, my Kraken V2 stopped playing audio from its right speaker, i tried on multiple devices with and without its splitter but doesn't seem to be working, what can i do? 

 Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….Tried updating the firmware - but it gets stuck at 50%  I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice. TL;DR: Headset won’t charge.Hub doesn’t control anything.Firmware update on headset stuck at 50%.Headset works great while plugged into my PC. Please help!

Hi there, Since installing the latest Windows updates on my Razer device, I am consistently presented with a red pop-up message on startup titled:"Secure Boot Violation - Invalid signature detected. Check Secure Boot Policy in Setup."After clicking OK, the System Recovery window appears. I have attempted to use the "Recover OS Partition to Factory Default" option on multiple occasions, however this has not resolved the issue.I would be grateful if someone could assist with resolving this problem, as I am currently unable to restore the device to a working state. Any guidance or support would be greatly appreciated.Thank you in advance for your assistance. Many thanks,Erdogan Yusuf 

I would like to know if there is any way to get any replacement for my Kraken V3 PRO dongle, I asked some months ago but nobody helped me.

after alot of experimention, clean installs, i found the weirdest fix ever 1.Add your games/apps to steam library as unsupported (you can hide them from your steam librarylater if you want) 2. Go back to razer synapse and click scan for games Games/apps should appear in the softwarez theyll have the correct file locations just no icons, you can add icons if you want

I can't change my old number to my new one since I have 2 step authentication on and can't access backup codes either, help pls

My boyfriends Keyboard as of coming home late tonight has suddenly stopped functioning properly. Seems like qwerty keys work, so does volume and for some reason ESC key is pulling up task manager??? Very strange and very frustrating. Tried quitting the apps entirely. I wonder if this has something to do with the CHROMA update that just installed on both PCs My razer keyboard works just fine on his computer but i also cant get his huntsman to work on mine

Hello, I need urgent help recovering my Razer ID account.  My Razer ID is housseinkazzaz2004. I signed up using Sign in with Apple, and my email address is hidden. I am not receiving password reset emails.  I have approximately $50 in my account and I do not want to lose my balance.  Could you please help me recover my account and restore access to my balance?  I can provide proof of account ownership if needed.  Thank you.

Hi Razer Support and everyone,I purchased a Razer BlackShark V2 HyperSpeed (RZ04-0496) about a month ago, and I've been experiencing a persistent audio issue, mainly while playing Counter-Strike 2.The strange part is that I can use this headset for hours, including Discord voice calls and other games, without any problems.What happens in CS2: In 2.4 GHz wireless mode, the audio starts crackling/distorting, sometimes gradually becoming worse. Eventually, all audio stops — not just CS2, but Spotify and Discord too. If I wait, the headset plays its own wireless disconnection notification after the audio has already stopped. The headset remains powered on, and the USB dongle remains connected with its green LED illuminated. Power-cycling the headset while leaving the dongle connected did not restore audio. Physically unplugging and reconnecting the dongle temporarily restores audio, but the problem can return within minutes while CS2 is running. In direct wired USB mode, I can

I completed my Razer ID profile, and the website confirmed that my profile is complete and that an exclusive promo code would be sent to my email. However, I have not received the promo code.I also encountered these errors while completing the profile: 404 – User Not Found (code 70404) 502 – Bad Gateway when submitting the profile JavaScript error: Cannot read properties of undefined (reading 'startsWith') Could you please verify whether my profile was successfully completed on your backend and help me obtain/resend the promotional code? I can provide screenshots of the confirmation and error messages if needed. 

The analog thumbstick of the Razer Tartarus Pro V2 (released in September 2026) is physically rotated 90° counter-clockwise. The X-axis is up-down and the Y-axis is forward back. This is counter intuitive because you have to move your thumb left-right to go forwards and backwards. The previous version of the Tartarus Pro had the orientation correct. Most people on reddit and YT-streamers mention this as well. There is also no way to change/correct the rotation of the axis in Synapse. There definitely has to be a solution for this issue, e.g. firmware update.

I only have 14 days to return the mouse.I fuking enjoyed it… beautiful, slick, fit, comfortable, a dam good slide on the contacts with the mat and now all off cause of tech support… cmon I bought this cause of both types of connection and cause of 3 side programable buttons. Now have to return it!? Cmon Razer

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?

I purchased a Razer BlackShark V2 X headset from an authorized retailer in Türkiye. However, when I opened the box, there was no card containing an activation code. I would like to use the 7.1 Surround Sound feature, but I don't know where to obtain the activation code. Could you please help me?

My girlfriend just bought me a Razer Barracuda x Chroma headset to replace my old busted pair of Astros. My issue is that when I turn them on, they light up briefly and then fade to no light at all. I checked my Chroma settings as well as my Synapse settings and they all seem fine; I even uninstalled and reinstalled Synapse 4, as well as deleted and repaired my headset. Any help/advice is greatly appreciated

Subject: Urgent Request to Cancel Order Before ShipmentHello Razer Support,I would like to request the cancellation of my order, as it is still being processed and has not yet been shipped.I understand that the standard cancellation window is two hours. However, since my order is still in the processing stage, I would appreciate it if you could review my request and cancel the order before it is dispatched.Please confirm whether cancellation and a full refund are possible.Order Number: RZKRAP [removed by moderator] Order Email: [removed by moderator]

Subject: Urgent Request to Cancel Order Before Shipment  Hello Razer Support,  I would like to request the cancellation of my order, as it is still being processed and has not yet been shipped.  I understand that the standard cancellation window is two hours. However, since my order is still in the processing stage, I would appreciate it if you could 

Subject: Urgent Request to Cancel Order Before Shipment  Hello Razer Support,  I would like to request the cancellation of my order, as it is still being processed and has not yet been shipped.  I understand that the standard cancellation window is two hours. However, since my order is still in the processing stage, I would appreciate it if you could 

MY PHONE NUMBER CANT RECEIEVE THE CODE HOW CAN I GET MY EPINS BRUH FIX THAT PLEASE 

Hello Razer Support Team,I’m contacting you regarding several issues with my Razer Huntsman V3 Tenkeyless (Hall Effect) keyboard.I’ve been experiencing problems while gaming, and unfortunately, they seem to have gotten worse after updating the keyboard. Before the update, some keys, including Caps Lock and other buttons, were not working properly. After the update, I started experiencing additional issues where both my keyboard and mouse sometimes stop responding or suffer from noticeable input lag.For example, when I need to hold down the E key in a game, it sometimes stops registering the input even though I’m still holding the key. This makes gaming frustrating and affects my gameplay, especially when I need consistent and reliable inputs.I’ve already updated the keyboard, but the problems have not been resolved. I would really appreciate your help in identifying the cause of these issues and finding a permanent solution.I genuinely love this keyboard, especially its Hall Effect mag