Razer Support

I’ve been using a Razer Core X Chroma for a number of years. Just now, I shuffled it around while dealing with some cords, and it suddenly stopped being responsive with my computer. I tried switching to a different cable (USB-C Thunderbolt), and still, no response. Then I tried with a different laptop and still no response. The fans turn on when I connect it to a laptop, but other than that, there’s no power or ethernet or monitor connection happening. Since this issue arose when I was shuffling things around, could there be damage to the USB-C port? Has anyone experienced this before? I’m using Windows 11 on a Dell XPS 13 9310 (the other laptop that I tested is an Asus Zenbook 14 UX3405), and a Dell monitor connected by Displayport, and a Radeon RX Vega GPU.

Hi I lost my Viper mini Signature edition dongle during my business trip. Can I purchase new Razer hyperpolling dongle and use it to connect my Viper mini SE? (and synapse app to find my mouse)Viper mini SE is not on the compatible list, but it looks like same dongle.or should I buy used viper mini SE dongle from Ebay ? Thank you  

HelloI have a Razer Core X that has been working fine for sometime with numerous machines … until this weekend.Now, whatever the GPU is inside, the box no longer starts on TB connections. I thought that it was the PSU but on checking, I have the right voltage outputs. Therefore, that only leaves the PCIe card. Is it possible to get a replacement card ? It would be a terrible waste of natural resources not to be able to replace the card that is extremely easy to access. Please help me save this great piece of kit. Thank you

Dear Razer Technical Support Team,I am writing to you because I am experiencing an issue while trying to obtain the activation code for the 7.1 Surround Sound software that is supposed to be included with my headset.My headset model is the Razer BlackShark V2 X.My Device Details: * Serial Number (S/N): (Removed serial number) * Part Number (P/N):RemovedThe Problem (System Contradiction): * When I enter my Serial Number into the "7.1 Surround Sound Code" form on your website, the system returns an error message stating: "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code." * However, on your official "7.1 Surround Sound" promotion page, the Razer BlackShark V2 X model is clearly listed as one of the eligible headsets that DOES include this software.My Request: I request your help in manually verifying my Serial Number in your database. Please correct this eligibility error and either send me

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me REGISTERED

Hello, before I came here with my post I’ve read some posts about Razer Kraken V4, but never seen normal response to the problem, so I would like to ask if this is normal quality to Razer products nowadays. But first things first, I’ve bought my Razer Kraken V4 almost year ago, but I believe such thing is not possible to snap from normal usage which for me and possibly for everyone else is to put your headset on and off your head, but somehow like in other cases on Internet, length adjuster on one side snapped (what can be seen in picture), while other one have visible cracks on plastic (like on video). Now I would like to ask if such thing falls under warranty, or did I bought premium quality product, that didn’t even last for year.Best regards,Vessi

 When i using it, the mouse disconnects, when i lifted up from the mat. When i try to scroll its often not working… when i wait 10sek it works for 2 seconds then it not Works anymore…. free wheel its not working when its Activated…..

I changed my phone number and I don't have access to the codes; I need to change it.

Razor Raptor 27” QHD 165 Hz stopped showing up in Synapse after the 4.0 update. It was showing in the beta before official rollout. It isn’t detected via the included USB-C cable connected to my desktop, but my Kiyo that is connected to the monitor via the included USB-A port does show up in my devices list. I can no longer update the firmware or change Chroma settings for the monitor.

Hello! I'm using a Razer Basilisk V3 Pro | RZ01-04620. Unfortunately, the scroll wheel is broken. Could you please tell me how I can order a complete replacement part?

Hi, I bought a Kraken X Lite the other day but it doesn't have a 7.1 activation code, and does it have RGB lighting? Please help.

I purchased and registered my new Blackshark V3 Pro headset and have not received, nor can I activate 7.1 surround. When I use the support site it asks me to input the serial number but says it is not eligible. When I use the send new code button, it continually asks me first to log in, then again input the serial number, which then says not eligible. I separately purchased THX sound, which seems to be working fine, but the pop up for registering 7.1 sound continually appears unless I uninstall it. It says on the website that the headset includes 7.1 surround, is there an issue?

I bought some Blackshark V2 X headphones, but I don't know how to get my verification code. I'm new to this, and I feel like I'm following the steps, but something's missing or something's wrong. I bought the headphones 3 hours ago.

Me bloquearon la cuenta por no poder poner el número de teléfono por favor ayuda? Qué hago 

My acc is temporary locked i had to contact the support bcs my brother wanted my acc to buy some stuff and because he is a lil bit less inteligent se put passwords wrong can someone help me?

Razer Gold.com requires two-factor authentication when purchasing. I can't find the authentication code in the Google Authenticator app. P.S. I didn't save any backup codes. 

I just got my Razor black shark v2x headset and am trying to register it but the Unfortunately, this product is not eligible for registration message keeps showing up even though i just got it in the mail so i can not get the activation code for 7.1 surround sound

The not eligible message keeps popping up even though i just got my black shark v2x headset so i cant verify and use 7.1 surround sound

При оформлении покупки на сайте Razer Gold.com, система требует ввести код для двойной аутентификации, но открыв приложение Google authentificator я не обнаружил нужный код для подтверждениея своей покупки на Razer gold.com. Как я могу его найти или заново добавить?П.С. Резервные коды я не сохранял. 

I want to change the cellphone number on my account because my account number is no longer active. Please change to my new number {Removed phone number for security purposes)

Miscratched card

Hello,I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.Thank you in advance!

Hello, this seems to be an ongoing issue for the total war community with synapse 4 based on reddit and steam community but haven't found a post on it here.The issue in question is using synapse 4 over 3 causes and of the function modifying keys including ctrl and shift to not function in the game, these keys being used to select multiple units in both battle and empire map mode makes the game every hard to play. The solution of closing synapse 4 does fix that problem. However, my mouse, a Naga Trinity, loses its middle mouse button functionality which controls intricate and fast map movement. If anyone else if having this issue and found a fix or compromise please let me know!

HI DEAR RAZER i buy a blackshark v2x but in 7.1 surroind i want to register my product it says : this product is already registered i use the code in app but it still not workingwhat should i do? 

The other day, I bought a Razer BLACKSHARK V2 X, and I don't have an activation key either in the box