Razer Support

As I enter in the “plataform” section and try to click on the “connect” buttom of any plataform, it simply does nothing. I really do not know how I can fix this, already tried to restart (both, the razer cortex and my computer).

Hello,I have a Razer Orochi V2 wireless mouse that has completely lost power — no LED light, no sensor, nothing — even with fresh AA or AAA batteries and following all recommended troubleshooting steps.• Model: Razer Orochi V2• Issue: No power — mouse is entirely dead• What I have tried: Replaced battery (AA & AAA), checked the battery contacts and orientation, cleaned spring contacts, tested on multiple computers, swapped USB dongle, verified the ON switch clicks firmly.• Result: Still no power, no lights, no response.My S/N indicates I’m out of warranty.  What are my options?  Am I SOL?  Should I just buy a new mouse?

Razer Kraken V4 and Blackshark V2 both very newly purchased headsets randomly no matter which one I decide to use, jack the volume to 100% all by their onesies. I havent found a pattern as to how and why or when they do this.ALso my Krakens chat microphone on discord gets garbled and sounding like Optimus Prime, which is why a friend ended up being frustrated with hearing it happen all the damn time and bought m the Blackshark since he knew I just spent 170 buck on the kraken that has PHENOMINAL sound but garbage ass micro-phone.  PLEASE HELP resolve these with me!

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full S

Only happens when Synapse is open. When I right click it and close all Razer programs the problem goes away, however I lose my RGB control and my mouse will freeze or hang up randomly while gaming, which isn’t as massive of an issue as all of my devices straight up disconnecting mid game, but still an issue that I shouldn’t have to deal with.  What can I do?

Doesn't work after firmware update. You cannot even proceed with reinstalling Synapse or Windows.I am a user of an 18 inch blade.The current status is that the red light is blinking and it cannot be operated manually. I hope you resolve this issue quickly.

Доброго времени суток, пишу данный тред так как отчаялся в своих действиях, по наладке микрофона в наушниках, ПК не видит микрофон как разер, а определяет его как реалтек, микрофон не работает соответственно.Прежде чем обратиться сюда в поисках помощи - я перепробовал следующее:### **1. Проверка на другом устройстве - работает. (Ноутбук, телефон)---### **2. сброс аудиодрайверов####  Полное удаление Realtek**   переустановка драйверов через сайт материнскоц платы и т.д, я уже не знаю что делать, подскажите как решить эту проблему...

After less than 6 months, my camera started having connection issues today.  It will show up momentarily as in option in Synapse and Zoom, but then disconnects.  Again and again on a loop.  Is this an issue caused by Synapse 4 release?  I have already tried all the usual suspects to fix this.  Is my camera bricked?

Please, I beg you, add Turkish language support to Razer Cortex. There are over 95 million Turkish citizens in the world. Please don't ignore us .

I recently started playing Black Desert. Once I did I have this issue where my Barracuda X (2022) will at random intervals for random intervals lose connection. It can happen twice in 10 minutes for 10-30 seconds or only once in 2 hours and stay disconnected for 10 minutes.The headset doesn’t make any indication that it has lost connection besides me unable to hear (any application on my pc) and my mic not registering which leads me to believe it disconnects.If I switch to my speakers I will have sound.If I close out of Black Desert it will reconnect. This only happens while playing Black Desert.If I switch to my speakers I will get sound.--------------------------------------------------------------------------------------I don’t understand what is going on or where to even start. Any help is appreciated.Thanks, Lily

Hello,After using the DeathAdder V2 Pro for three years, I encountered an issue today. Whenever I move the mouse, it kind of stops, and I need to move it back again. Sometimes I also have to click three times before a document opens or anything happens. I’m not sure what went wrong, but what should I do? My warranty has expired, so I can’t get help from Razer support anymore. thanks in advance.

Hey guys so every time i restart my laptop, 7.1 surround sound stops working. But if i uninstall and reinstall the 7.1 audio app it works till i close the pc. I need help asap. I own a Razer Blackshark V2 X

My camera suddenly stopped working. I had it turned on and I turned it off because I no longer needed it. When I tried to open the camera again, it didn't show a signal, just a small sound, and the light ring turns on as if it recognizes the camera, but it doesn't display any signal. The only thing it detects is its own microphone. What can I do about it? I purchased a 2-year warranty with it.

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

Merhaba kolay gelsin 4 adet almış olduğum Google play kodlar çalışmıyor Google destek ile görüşme sağladım onlar sizin kodları etkinleştirme yapmanız gerektiğini söyledi rica ediyorum ilginirseniz sevinirim 

I have a Razer Blackshark V2 Pro 2023 model headset and currently after long term usage the battery does not give me any backup and I want to replace the battery myself. Already I passed the warranty period. Someone tell me battery model and details such that I can order one from any online/offline stores and replace it. Just for a battery headset will become useless and If that headset revives after simple battery change why not try it and that way e-waste will be decreased too. And the headset isn’t cheap either. Kindly give proper information. Thanks in advance. 

When watching a video quietly or after alt-tabbing out of a game where the sound cuts out, there are very strange noises. In the case of the first problem, you can hear squeaks/bubbles or a cosmic sound. And in the case of the second problem, from the moment the headphones stop playing sound, there are strange noises again. When I connect my headphones via aux, this problem does not occur. I have not had this problem with any wireless headset. Also tried to close synapse.

Hi,I’m trying to download a recovery image from the site. I registered my laptop. It showed up that I registered but when I try to download, it says I have to register my laptop first. Who should I contact? The human customer service on the Razer site is nowhere to be found. Thank you,TP

I would like to replace my Razer 15" RZ09-0421PWC3 Battery but I couldn't able to find the right place to get the genuine one. Can i able to buy this from razer officially?

I need replacement skates for my Naga V2 Pro (Left Handed) -  The only skates I can find are for the older LH version. Does anyone know where I can find some, or what a decent alternative would be?

HelloDear razerI just bought the razer blackshark v2 x and i got a qr code instead of a scratch code i tried to register the product but it says that it is already registered so could you please give me a new code or a solution for the problem?i can send a proof of purshace like a photos or something elseThanks in advance

Bu cihaz 14 T Pro uyumlu mu acaba bilginiz var mı yada kullanan var mı 🤨

My Razer deathadder essential doesn’t work in razer synapse, i mean like when i want to change its dpi it doesn’t appear the mouse, i bought it original and i don’t know what’s the problem of it, already registered it on the page and still nothing it’s been 4 days since this and nothing, i asked chatgpt and still nothing, i already uninstalled and installed again synapse and nothing still.I would love answers from the razer support or someone that already had this problem.

I have a Razer mouse. The middle button suddenly broke down. I don't know what to do. It still has a 1.5 year warranty. The middle button suddenly stopped working in the middle of the game while playing an FPS game. 

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.