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Razer Support

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  • 39,633 Threads
  • 57,365 Replies

39633 Threads

B
Braughless
posted in Razer Support

Man O'War Connectivity Issues?

I installed Synapse 2 (3 doesn't support my headset yet) and launched it, plugged in the USB dongle, rebooted the machine, opened Synapse 2 and there's no headset found, only my system speakers and Razer Mamba TE mouse (expected result). I turn the headset on but it still isn't found (unexpected result, Windows should recognize that new hardware was added) I go to the Windows 10 Settings and check the Audio info but no headset is found. It's been like this for a couple of weeks now and I've exhausted my knowledge of what to do to fix this. The Support site says install latest firmware but I'm unable to locate any firmware or drivers. Help would be greatly appreciated since the headset was working a few weeks ago. I'm also posting this in the Synapse 3.4.131.12521 Broke My Audio thread. Thank you in advanced for your assistance!

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C
5 years ago
F
FishFettish
posted in Razer Support

Mouse Profile not working

I've bound the side buttons of my Mamba TE to (keyboard function) 1 and 2. It used to work but now it doesn't and I have a hard time switching weapons in my games. Can someone help me fix the issue?

0
F
5 years ago
D
DarkYellownexustech116
posted in Razer Support

Razer Synapse Not Detecting My Razer Mamba Tournament.

I can't get Razer Synapse to notice my mouse. Ever since I downloaded Windows 10 it has noticed my keyboard and not my mouse. I got a new keyboard and now it isn't noticing anything. (P.S. My mouse is wireless)

1
D
5 years ago
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PoTTe1986Insider Mini
posted in Razer Support

How to change SSD - Razer Blade 14” (2016) - GTX970M

Hello dear guys, I have this laptp since 3 years ago, and now I would like to improve the storage with a new SSD Samsung Evo 970 Nvme M2. The problem is when I change original to this new one, the laptop doesn´t recognize it... I have also try to use this adapter but Windows 10 don´t recognize it as a SSD and I cannot clone it, and I cannot also install Windows 10 on it cause it is as an external USB: https://www.amazon.es/Eboxer-Adaptador-Indicador-Intercambio-Caliente/dp/B07KQ741M5/ref=redir_mobile_desktop?_encoding=UTF8&psc=1&ref_=ox_sc_saved_image_1&smid=A75B3OH0RXIQG Hope you can help me cause I see many people changing it but I have not find the solution yet.... Thanks ind advance Best regards

1
P
5 years ago
M
MrKanux
posted in Razer Support

Lost the mic of my Electra V2 what do I do?

So I went to work yesterday and when I came back home my nephew told me that he threw my "thingy" that I talk to down the sewer, what do I do now!? Can I buy a mic separately?? Help please!!

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M
5 years ago
D
Durakis
posted in Razer Support

ManO'War

I have an issue in which I cannot use the wheel on the headphone to adjust audio. The graph appears on screen and moves up and down but it does not actually adjust the volume. I have downloaded the most recent drivers and re-calibrated.

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R
5 years ago
R
Remimini
posted in Razer Support

Nari Ultimate / No treble IN-Game

Hello, I just bought a nari ultimate. i updated synapse, installed thx audio via dobly access, enabled everything in windows and imposible to have a correct sound in wireless mode in games. BF5 or BO4. as if passed through a pillow. I tried all the fashion: film / game / music / personalized, nothing helps. not these problem wired on music or movies. Someone to suggestions? Thank you

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R
5 years ago
M
Madenleo
posted in Razer Support

Synapse 3 Chroma compatible games not working anymore since update

Hi everyone, I've got a weird issue here with synapse 3. I am owner of a Razer base station and the Huntsman elite and chromabased games like Quake champions and Doom worked flawlessly with my peripherals before the last update. The update introduced Chroma Connect which contains all those apps that are needed in order to synchronize the lights with the game. This, however, does not work anymore even though the apps for Quake and Doom were present and turned on. Thus, I tried to deinstall Synapse 3 and deleted all my profiles but with no success. Now, the necessary apps for Quake and Doom are all completely gone and I can't retrieve them by starting the game. (Chroma option is active in the options menu of the game). So my question is whether someone knows what kind of issue that is and how I can fix that. -Synapse is turned on -Razer Chroma is activated ingame -Apps aren't shown in "Chroma connect" (they were before but it made no difference) -LEDkeeper.exe is not available either a

3
J
5 years ago
D
Dragunova
posted in Razer Support

Help with connecting to a second monitor with Blade 15 (2018)

Hello, I recently purchased a VG248QE as a second monitor and wanted to connect it with my blade 15. I am using Thunderbolt 3 to DP but the problem is now both my laptop and the second monitor is using IGPU and I think it has to do with the cables I am using. Which cables do I need to have 144hz on the second monitor and also have it using the dedicated GPU? Thanks in advance.

0
D
5 years ago
R
RazeroweID
posted in Razer Support

Razer Raiju stick stuck in front

Hi! I ve got my Razer raiju ultimate for 2 months now and last two days it started to behave strangely. The left stick seems to be stuck to the front a little bit always when I move the controller in my hand. Do you guys know maybe what could fix it? Anyone had the same problem?

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R
5 years ago
S
Signet145
posted in Razer Support

[SUPPORT] Tartarus V2 d-pad switches failing (cross-post from Keyboards forum)

Since I've not seen any official support / Razer staff respond to the lengthy thread on the Keyboard forum, I suspect it may be posted in the wrong spot. I'm hoping this Support Forum is the correct place. I'm looking for some general thoughts / help regarding this ongoing issue documented in this thread. 4th Tartarus V2 just died (same issue, d-pad) - 11/15/18: /tartarus-v2-d-pad-switches-failing-4-devices-failed-in-1-year.32296/

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T
5 years ago
T
TokyoTed
posted in Razer Support

Razer firefly doesnt light up anymore

Hi, I bought a Razer firefly 2 months ago and it was working fine until recently. The lights stopped lighting up but I can still see the mousepad and it says it on and working. Any solution for me?

1
R
5 years ago
D
DavidAdeyemo
posted in Razer Support

Razer Blackwidow x Chroma stuck in demo mode

[LEFT]hello there I've bought a second hand Black Widow x Chroma but it's stuck in demo mode (atleast thats what i think). It's not recognized by my pc and my laptop but the lights turn on but it won't be detected by windows and synapse. I've tried reinstallig synapse (i also tried the 2.0 version) but nothing seems to work. Does anybody on here now how to fix this, i'm desperate and could use some help. Thanks in Advance[/LEFT]

1
R
5 years ago
V
VKVKVK
posted in Razer Support

Razer Mamba TE Cursor won't move

i have 2 razer mamba tournamen edition, i dont know what happen with my mouse. all button perfectly working but i can't move my mouse cursor. i already tried clean the sensor lens with a Q-tip and some rubbing alcohol but still can't working. i already tried to update firmware too 1.0.3, but still doesn't work. please share if u know how to solve this problem. btw i already try every tutorial on youtube and google. but no one can solve my problem.

1
R
5 years ago
K
khang_mclaren
posted in Razer Support

sign in Oh snap!

I can't access my products this week. Please!

1
R
5 years ago
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cooldomeRhythm242
posted in Razer Support

Really Annoying Cursor Drag on my Naga Chroma Mouse

I've been using this mouse for around 7 months now, however, it is far from new and was a gift from my cousin. The mouse worked fine for a while, but then the cursor started having issues. I used to use a Naga Molten, however, I found I preferred the buttons on the Chroma and switched mice. The Molten was having the same issue, but to a lesser extent. The Chroma's cursor has started stuttering and stopping randomly when simply moving mouse. I cleaned the censor, opened up the mouse and cleaned around in it, and that had seemed to work for a little while. I then found that calibrating the mouse with my mouse pad (razer kabuto) had mostly fixed the issue. Unfortunately, that doesn't seem to be tackling the root of the problem. Some days, and especially bad today, the mouse just won't stop stuttering even when I've calibrated it multiple times. I've also tried brushing off my mat to make sure it's not dust or something, and I did the same with the sensor. Not very thorough, but I don't th

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R
5 years ago
H
headPastelBluebuzz682
posted in Razer Support

Razer mouse stuck in demo or showcase mode

Hi! My mouse (razer mamba tournament edition) is stuck in demo or in showcase mode. Help!

1
R
5 years ago
J
Jokerro
posted in Razer Support

Razer Huntsman Elite lighting imput lag

Hello there, bought huntsman elite a while ago, out of the box it had the common "sticky keys" problem so I played without wrist rest plugged into my computer for a while and everything was fine, then I discovered the firmware update so I decided to try it. And after the instalation everything was fine besides now the response time of the lighting effect and the key press is like 5-10 seconds. For example when I press the "fn" key the whole board lights off in three parts and 2 seconds intervals, and when I release the button it takes 3 seconds to light up again. I'm kind of lost and upset because it prize tag haven't suggested any problems. Anyone had the same problems ? Or maybe you guys have any ideas, thanks in advance. :)

1
Razer.Caziel
5 years ago
K
Keeraah
posted in Razer Support

All Razer apps crash on start

Starting today I cant use Razer anymore. It started with Razer synapse closing by itself right after the startup. When I try to start it manually all I can see is just a login screen, the crash follows immediately. I tried to uninstall Razer apps then, but Razer uninstaller goes down to the action selection and then crashes. Then I've downloaded a fresh installer but result is the same - crash in a few seconds. I tried to remove all Razer software manually, tried to disable AV. All the same, Razer is not usable. Please do not offer me to reinstall my system, cause this is unacceptable. My system is Win 10 x64, Blackwidow X Chroma White

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Razer.Caziel
5 years ago
B
bitboy17
posted in Razer Support

A problem with the new update of the razer synape 3

Hello guys, so I'm a proud owner of a razer deathadder elite mouse and a razer huntsman elite with both as you know equipped with RGB. I downloaded the razer synapse 3 had a really bad time at the start until now but it worked so I didn't mind the problems. As I updated the software the last update 3/2/19 the month is the 2 in case you're not writing like my country. The Razer software seems to not locate my devices the synapse is telling me to insert the device's cable and it will show up and it won't show up. That is really wired because one day ago it was connected before the update and now it is not?! also I've tried to take out the cables and insert them but It still not working. I would love to get help from u guys, thanks.

1
Razer.Caziel
5 years ago
Xx_dahippo1555_xX
Xx_dahippo1555_xXInsider Mini
posted in Razer Support

razer man o war damaged membrane

hi can i have question my stupid brother hit table with my razer man o war 7.1 wireless is it fixable or i just have to buy new ? only left speaker not working right. :slightly_sad: i will add photo. thanks for reply. btw i am student. soo i cant buy new :slightly_sad: left Damaged. right is good. Edit: i fixed it. you can end thread.

0
Xx_dahippo1555_xX
5 years ago
B
bitDarkPastelBlue324
posted in Razer Support

[Support] Blackwidow Ultimate not showing in synapse 3

My razer lancehead is showing but not the keyboard, ive restarted my computer and plugged it in and out but still not showing in synapse.

1
Razer.Caziel
5 years ago
mdaly001
mdaly001
posted in Razer Support

Razer + Chromecast = frozen image

Hey all. So I have a 2018 Razer Blade 15 w 144hz 1070 maxq as well as 2019 Stealth 4k with gtx150. Whenever I connect to chromecast the image will be there and after a few seconds it freezes up. My coworker has a non razer computer and it works fine. Other coworker has Stealth 4k as well and it freezes up just like mine. Has anyone experienced this?

1
Razer.Caziel
5 years ago
B
Balina
posted in Razer Support

Razer Deathadder Elite - Clicking Problems

For 15 days, sometimes my mice click twice and sometimes it doesn't even click. I haven't tried any solutions yet, I have never used Synapse regularly before. I haven't done any firmware updates or update my mice. Since i was using Razer Deathadder Elite, i hadn't done any harm to it.

6
Razer.Caziel
5 years ago
D
dburk
posted in Razer Support

Class Action Lawsuit: Razer Support on macOS Mojave

Razer has repeatedly stated in marketing that they support macOS. However, it is noted here and elsewhere that compatibility with macOS Mojave is non-existent. I am working on a class-action suit against Razer for false advertising and deceptive marketing practices. Please comment/pm with a good email for you to join the suit in the coming weeks.

1
dekades
5 years ago

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