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Razer Support

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  • 39,763 Threads
  • 57,512 Replies

39763 Threads

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Rexima1930
posted in Razer Support

Razer Mamba Wireless - Wired on Mac?

I use it on my mac with the usb dongle, but when i want to wire it to charge the battery it doesnt work anymore. Does somebody know, why?

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5 years ago
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ShroomX
posted in Razer Support

Razer Kiyo

The Kiyo quit working just all of a sudden. I had some weird issue with the driver. It said code 28. The only fix I was able to find was a complete wipe of the hard drive and reinstall of windows after a 2 hour fiasco with tech support.

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5 years ago
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dphuc
posted in Razer Support

Help My Keyboard on my Razer Blade Stealth is broken

I just got this issue about yesterday. Firstly, i lost the chroma lighting on my keyboard on the blade (but, razer synapse still recognizes the keyboard and i can still change lighting effects), after a while sometimes the keyboard just wouldn't work but if i restart the keyboard would work without backlight, this happened when i was just watching youtube, i tried going back to previous versions of windows-nothing, reinstalling drivers-nothing, and i cant even reset the laptop, it would just be stuck on "Please Wait", no loading loop, i waited about 8 hours whilst i was asleep to reset the laptop but still, nothing changed,still on that "Please Wait" screen, before that i tried resetting it in the day while i was doing other stuff, about 4 hours i waited on that "Please Wait" screen. Please help, i don't have any other device to bring to uni other than my phone to take notes.

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5 years ago
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CapitainGuile
posted in Razer Support

Using of Synapse 3.0

Hello Everyone, I have had a Deathadder 2015 for 2 years, recently I had to reinstall my PC, and so downloaded Synapse, which had been updated, so I thought it was a good idea to take the new version, but my mouse is not detected. What to do about it? I'm on windows 10. Have a good day

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5 years ago
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PartiaIxray
posted in Razer Support

Flashing Razer Seiren

Hey Crew, I have an OG Seiren mic that I purchased for cash from best buy so I can't RMA it. But for the last 6 months whenever I plug it into my computer all it does is "Flicker" and example can be found here - (Note this is NOT mine but is exactly what is occuring. I have, replaced cables, updated my system to include USB controllers, system bios. video card drivers and just about everything else you can think of in terms of updating. I have reseated every component in my case, and blown our air just to rule out the unlikely case that it was something hardware related in the case. It DOES work when I plug it into my roommates computer. Who is running similar hardware but not exact. Looking forward to find a solution Thanks!

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5 years ago
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spaceshipVolturban568
posted in Razer Support

Razer phone dark image through HDMI

Recently tried connecting my Razer phone (1st Gen) to my TV through USB -C to HDMI. When connected videos played back are shown very dark. Have tried a few different cables and do not have this issue with my iPad Pro 3rd Gen with the same cables.

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5 years ago
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_BEAST_
posted in Razer Support

My LanceHead TE stops working

this all started after i logged on to BO4 my mouse turned orange is now stuck that way and now my mouse is not showing up on synapse

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5 years ago
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FlawenFX
posted in Razer Support

Razer SoftMiner Doesn't work

My SoftMiner is crashing at the step 0/2, How do i fix this ?

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5 years ago
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MANJAK
posted in Razer Support

Razer Phone 2 notification

Hello! He did something in my phone and there is no more sound notification when messages arrive at the messenger and watsup. I tried everything, in the application settings everything is ON. When the message arrives there is only vibration. Regular SMS and calls, work fine. What should I do?

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5 years ago
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PricelessBounty
posted in Razer Support

Kraken TE THX Spatial Audio not Finding Apps

As the title says the Kraken TE THX Spatial Audio is not Finding Apps to use the THX Spatial audio with. I first got the headset a few days ago, the first day everything worked like a dream. The next day things didn't work so well and I had to run communications and audio through the same audio output "Kraken TE - Game" or else there was no audio at all. On day three the "Mixer" tab for the headset stopped showing any apps as being audio outputs it could enhance. I already uninstalled everything including drivers and software from the device manager and reinstalled everything. I tried repair and forcing updates but nothing has fixed the issue. Anyone else experience this and have a possible fix?

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5 years ago
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Loafer987
posted in Razer Support

My List of Razer Phone 2 issues. Please help!

Ok so I love this device as a phone, though it is clunky and large vs everything else I've had in the past, I did know what I was getting into in that regard before I bought it. My problems with it however, are becoming too frustrating to handle on a daily basis and I am hoping someone out there might have some advice as to how to fix them. 1. No android pie STILL. Why does my 3-4 year old samsung galaxy S7 phone I "upgraded" from have the update and I am still waiting for my brand new $1100 CAD device to have it. When you pay this much for a device I believe a company needs to stand behind its products and at least give a projected estimate to its customers as to when the update will become available. I realize this is a specialized device with additional requirements to be met for this launch, but when I am having a ton of issues related to the current software I'd rather see developers release the update so we can test things and help them report back the issues we have with a new

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5 years ago
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TimothyDong
posted in Razer Support

Broken Spacebar Stabilizer Hook

I broken one of my Spacebar's stabilizer hook from Rage from idiots in Apex Legends. I feel like contacting Razer Support is for such a small matter is a bit bothersome for me and the people at Razer, so can I buy these as a permanent fix?

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0V3R_K1LL
Vanguard
5 years ago
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NocturnalSevenfold
posted in Razer Support

Couple issues with new Nari headset

First issue is the mic monitoring/ side tone. Side tone volume needs to be set above 80% for it to work at all, even then its faint and not really helpful until about 85-90%. Issue is, when speaking loudly, as we sometimes do in games, the loudness is too great causing distortion. Any setting I can change to fix this? The second issue is surround sound, or lack therof. Sounds have no direction, they sound like they are everywhere. Even the little test in synapse, it makes gunshot noises and lights up where the sound should be, they all sound the same and have no direction. Am I doing something wrong? So far the surround sound is worse than on my $20 plantronics headphones these replaced. Thanks!

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5 years ago
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XutaxKamay
posted in Razer Support

[BUG] Surface calibration problem with RAZER SYNAPSE 2.0

Hello, I'm having a problem with the razer synapse software, I guess it comes from my windows installation, but I don't know if it would fix the problem anyway so I'm posting there to know what happens. The problem is that I just can't calibrate the mouse like it worked before,and it shows me that now: There is no icons showing me "how to calibrate" appearing, and when I click on the left button, the sensor seems to calibrate and focus on it but I can't anymore save, the mouse won't move anymore after. So I have to replug it again to make it work, or reboot the computer. Any idea from where it could come? (I've reinstalled cleanly the software multiples times, I don't know really what I should do) Thanking you for your replies in advance! EDIT: I have a razer deathadder chroma.

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5 years ago
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SteelBluelifethink405
posted in Razer Support

Blade 2019 Battery Life - 1.5hrs?

Hi, I need some help with my battery life. I have tried different settings but it's always awful: max of 2hours! I've just bought a Blade RTX 2060 I have applied some of the suggestions from here https://www.reddit.com/comments/6snkz5 but my battery life still sucks! Is is a 2019 Blade problem? I would expect to be at least 5-6 hours Thanks!

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5 years ago
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GSG666
posted in Razer Support

Razer Suite conflicting with itself?

Hello, Guys! I've been using my Blade for a little over a year now without issues, however, since Razer introduced the new software things have gotten a little crazy for me. I'm not sure I GET which piece of software is SUPPOSED to do what, and it seems as though they conflict with one another. My problems are quite ephemeral, but I've put together a list to the best of my abilities: 1. What is RAZER SYNAPSE vs what is RAZER CONFIGURATOR? Above is a screen grab featuring my entire Razer suite. To my best understanding SYNAPSE is visible on the right, and, in the foreground one can see the RAZER CONFIGURATOR software. Razer Configurator seems to be the only place I can interact with my built-in Chroma keyboard, set the effects, change the backlight brightness and whatnot. However, when I hover my mouse over the RAZER Configurator icon in my system tray this happens: What gives? 2. RAZER ATHERIS MOUSE conflict. AKA Synapse listed as inactive even when both instances of the so

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5 years ago
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amokpaule
posted in Razer Support

Razer Wolverine Ultimate does not work on Windows 10 Boot

Hello, i use my Razer Wolverine Ultimate to play on PC for quit a while now. Since a bit i own a new Computer and after a reboot the pad is not recognized. Windows says that a usb device was not recognized and will not work properly. I suppose the pad is meant as all other usb devices work fine. So i re plug the pad and then it works. This behavior was not shown on my old computer. Any assistance is much appreciated :) Windows 10 Pro 64-bit Z370M GAMING PRO AC (MS-7B44) (U3E1

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5 years ago
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saturnotaku
posted in Razer Support

Drivers for Razer Blade 15 2018 Base model?

The Razer Support downloads page only has hardware drivers for the Blade 15 2018 Advanced. The one for the Base just has a link to the Master Guide. See the attached screenshots. Am I missing something, or can I use the drivers from the Advanced on the Base? What about the BIOS and EC updates?

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5 years ago
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TheShaqThatSmilesBack
posted in Razer Support

Razer Nari Ultimate Crackling Sound

A recent update with Razer Synapse has caused these headphones to make a crackling sound instead of the sound they're supposed to be playing. I have uninstalled Synapse to fix this, and without Synapse installed, the headphones work fine. I also got an error message from Youtube in a video when I tried to see if the headphones work again that said, "Audio renderer error." I don't know how to fix this issue with Synapse installed.

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5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Blackwidow v2 not wont turn on

Hi all, I am posting this on behalf of a good friend. his blackwidow v2 has just randomly just stopped working, we have tried the usual troubleshooting steps, such as deleting everything form device manager, uninstalling synapse, etc...Synapse is not detecting his keyboard at all. has this ever happened to anyone before and is there a fix that anyone knows of? hopefully this can be fixed and will not need to result in a RMA. any advice will be much appreciated :) thanks in advance

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EndlessNameless
5 years ago
K
kr4zyy
posted in Razer Support

Can't link Razer ID to Twitter or Facebook

I wanted to link my social media but when I went to External Accounts under my profile settings,it only shows Razer ID Integration,and no Twitter or Facebook Integration Linking.I've seen from somewhere before that to link my social media I would do it under External Accounts.

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5 years ago
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Glider22
posted in Razer Support

Broken S key BlackWidow Ultimate Stealth

Hey guys how can I get a new S key for my BlackWidow Ultimate Stealth? It keeps falling off :(

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5 years ago
Gargravarr
GargravarrInsider Mini
posted in Razer Support

Travel Powerhouse Reward Not Credited

Hey dudes, I just got a new Razer 15" laptop and haven't yet been credited with the "Travel Powerhouse" reward badge on the forums. Hook me up please! :smile_: Peace!

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Gargravarr
5 years ago
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Foxyfluff21
posted in Razer Support

Synapse 3 Crash

I seem to having this issue, Razer Central not working? any ideas on how to fix this? or is a Windows update causing this problem? because I never had any issues with Synapse until now. Synapse 3 (and I've been trying to get it to work all day long.) a fix to this problem would be nice. Error codes and Crash log https://drive.google.com/file/d/1H3Y9_FJhwC5_-hkyzlvsA72LzamDIcaF/view?usp=sharing

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5 years ago
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Jakepops
posted in Razer Support

Razer Firefly malfunctioning

I received a Razer Firefly (hard edition) as a Christmas gift a couple months ago and after just a couple days of having it I got a notification on windows stating something along the lines of "The last USB device you used malfunctioned and windows does not recognise it." I wrote it down to a one time error so I unplugged it and plugged it back in, worked for about an hour and then got the same error, I have tried multiple different USB ports and I have the latest drivers for the Firefly, I wrote it down to maybe some sort of overheating error so I left it for a little while and then plugged it back in yesterday, it worked for the whole day, I thought it had fixed itself, but when I woke up this morning and turned my PC back on it malfunctioned after around 25 minutes, I'm not quite sure what to do now. I have searched the internet far and wide for any solutions and none of them worked, it happens on multiple different Chroma profiles so it's not that. In case it means anything, I am u

1
R
5 years ago

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