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Razer Support

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  • 57,369 Replies

39646 Threads

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DavidAdeyemo
posted in Razer Support

Razer Blackwidow x Chroma stuck in demo mode

[LEFT]hello there I've bought a second hand Black Widow x Chroma but it's stuck in demo mode (atleast thats what i think). It's not recognized by my pc and my laptop but the lights turn on but it won't be detected by windows and synapse. I've tried reinstallig synapse (i also tried the 2.0 version) but nothing seems to work. Does anybody on here now how to fix this, i'm desperate and could use some help. Thanks in Advance[/LEFT]

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5 years ago
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VKVKVK
posted in Razer Support

Razer Mamba TE Cursor won't move

i have 2 razer mamba tournamen edition, i dont know what happen with my mouse. all button perfectly working but i can't move my mouse cursor. i already tried clean the sensor lens with a Q-tip and some rubbing alcohol but still can't working. i already tried to update firmware too 1.0.3, but still doesn't work. please share if u know how to solve this problem. btw i already try every tutorial on youtube and google. but no one can solve my problem.

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5 years ago
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khang_mclaren
posted in Razer Support

sign in Oh snap!

I can't access my products this week. Please!

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5 years ago
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cooldomeRhythm242
posted in Razer Support

Really Annoying Cursor Drag on my Naga Chroma Mouse

I've been using this mouse for around 7 months now, however, it is far from new and was a gift from my cousin. The mouse worked fine for a while, but then the cursor started having issues. I used to use a Naga Molten, however, I found I preferred the buttons on the Chroma and switched mice. The Molten was having the same issue, but to a lesser extent. The Chroma's cursor has started stuttering and stopping randomly when simply moving mouse. I cleaned the censor, opened up the mouse and cleaned around in it, and that had seemed to work for a little while. I then found that calibrating the mouse with my mouse pad (razer kabuto) had mostly fixed the issue. Unfortunately, that doesn't seem to be tackling the root of the problem. Some days, and especially bad today, the mouse just won't stop stuttering even when I've calibrated it multiple times. I've also tried brushing off my mat to make sure it's not dust or something, and I did the same with the sensor. Not very thorough, but I don't th

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5 years ago
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headPastelBluebuzz682
posted in Razer Support

Razer mouse stuck in demo or showcase mode

Hi! My mouse (razer mamba tournament edition) is stuck in demo or in showcase mode. Help!

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5 years ago
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Jokerro
posted in Razer Support

Razer Huntsman Elite lighting imput lag

Hello there, bought huntsman elite a while ago, out of the box it had the common "sticky keys" problem so I played without wrist rest plugged into my computer for a while and everything was fine, then I discovered the firmware update so I decided to try it. And after the instalation everything was fine besides now the response time of the lighting effect and the key press is like 5-10 seconds. For example when I press the "fn" key the whole board lights off in three parts and 2 seconds intervals, and when I release the button it takes 3 seconds to light up again. I'm kind of lost and upset because it prize tag haven't suggested any problems. Anyone had the same problems ? Or maybe you guys have any ideas, thanks in advance. :)

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Razer.Caziel
5 years ago
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Keeraah
posted in Razer Support

All Razer apps crash on start

Starting today I cant use Razer anymore. It started with Razer synapse closing by itself right after the startup. When I try to start it manually all I can see is just a login screen, the crash follows immediately. I tried to uninstall Razer apps then, but Razer uninstaller goes down to the action selection and then crashes. Then I've downloaded a fresh installer but result is the same - crash in a few seconds. I tried to remove all Razer software manually, tried to disable AV. All the same, Razer is not usable. Please do not offer me to reinstall my system, cause this is unacceptable. My system is Win 10 x64, Blackwidow X Chroma White

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Razer.Caziel
5 years ago
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bitboy17
posted in Razer Support

A problem with the new update of the razer synape 3

Hello guys, so I'm a proud owner of a razer deathadder elite mouse and a razer huntsman elite with both as you know equipped with RGB. I downloaded the razer synapse 3 had a really bad time at the start until now but it worked so I didn't mind the problems. As I updated the software the last update 3/2/19 the month is the 2 in case you're not writing like my country. The Razer software seems to not locate my devices the synapse is telling me to insert the device's cable and it will show up and it won't show up. That is really wired because one day ago it was connected before the update and now it is not?! also I've tried to take out the cables and insert them but It still not working. I would love to get help from u guys, thanks.

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Razer.Caziel
5 years ago
Xx_dahippo1555_xX
Xx_dahippo1555_xXInsider Mini
posted in Razer Support

razer man o war damaged membrane

hi can i have question my stupid brother hit table with my razer man o war 7.1 wireless is it fixable or i just have to buy new ? only left speaker not working right. :slightly_sad: i will add photo. thanks for reply. btw i am student. soo i cant buy new :slightly_sad: left Damaged. right is good. Edit: i fixed it. you can end thread.

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Xx_dahippo1555_xX
5 years ago
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bitDarkPastelBlue324
posted in Razer Support

[Support] Blackwidow Ultimate not showing in synapse 3

My razer lancehead is showing but not the keyboard, ive restarted my computer and plugged it in and out but still not showing in synapse.

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Razer.Caziel
5 years ago
mdaly001
mdaly001
posted in Razer Support

Razer + Chromecast = frozen image

Hey all. So I have a 2018 Razer Blade 15 w 144hz 1070 maxq as well as 2019 Stealth 4k with gtx150. Whenever I connect to chromecast the image will be there and after a few seconds it freezes up. My coworker has a non razer computer and it works fine. Other coworker has Stealth 4k as well and it freezes up just like mine. Has anyone experienced this?

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Razer.Caziel
5 years ago
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Balina
posted in Razer Support

Razer Deathadder Elite - Clicking Problems

For 15 days, sometimes my mice click twice and sometimes it doesn't even click. I haven't tried any solutions yet, I have never used Synapse regularly before. I haven't done any firmware updates or update my mice. Since i was using Razer Deathadder Elite, i hadn't done any harm to it.

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Razer.Caziel
5 years ago
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dburk
posted in Razer Support

Class Action Lawsuit: Razer Support on macOS Mojave

Razer has repeatedly stated in marketing that they support macOS. However, it is noted here and elsewhere that compatibility with macOS Mojave is non-existent. I am working on a class-action suit against Razer for false advertising and deceptive marketing practices. Please comment/pm with a good email for you to join the suit in the coming weeks.

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dekades
5 years ago
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Link327
posted in Razer Support

Razer Kraken TE

Hello, I use the Kraken TE, but today i noticed that the THX function doesn't really.. "work". When I'm in Synapse 3 and want to change some settings.. nothing changes really. The sound is exact the same, even if I change the EQ settings Do you know why ? (sorry for my bad english)

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5 years ago
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wa3r3r43e
posted in Razer Support

What to do with Zsilver

Pls. help me as I am in a country(India) where I cant redeeme Zsilver for prices what should I do with It can I redeeme it it another way. Can i sell Zsilver for money

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5 years ago
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xxxZkraven
posted in Razer Support

Razer Kraken Tournament Edition Fortnite problem

Hey dudes, i´ve a problem with Razer Kraken Tournament Edition when i´m playing Fortnite. The surround output in Synapse doesn´t work in this game,even THX mode doesný change the audio of the game, is the same with TXH activated and desactivated, I can hear the game just in stereo output. Anyone have the same issue? In other games the TXH mode works perfectly, I think it´s just in Fortnite Game. If you can leave a EQ config for this kind of game to hear the steps it would be grateful.

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5 years ago
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Jerran
posted in Razer Support

Razer Lancehead (Tourney Edition) Not Recognized

The latest Synapse 3 update failed to recognize my Lancehead Tournament Edition mouse, and figuring it failed to properly update, I downloaded the newest installer and reinstalled Synapse 3, but my mouse is still not recognized, so I can't change any mouse settings, including sensitivity & colour change. Help please?

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5 years ago
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Robo_527
posted in Razer Support

Razer man o war mute button

I got a reazer man o war headset, I bee using for over 6 months and the mute button just dont work anymore, i have had this problem before but i only need to sing up in razer synapse 2.0 and it fix it, but know does not work anymore, help me please. Sorry the bad english

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5 years ago
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xxxZkraven
posted in Razer Support

Razer Ornata Chroma

Sometimes my razer ornata chroma doesnt press a key when im pressing it for a long time, for example if i´m running in a game with the key W, the character stops and i need to push the key again to continue walking. Anyone with the same problem?

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5 years ago
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WnlSzD
posted in Razer Support

Headset Razer Kraken 7.1 Chroma não acende RGB do microfone

Meu Headset Razer Kraken 7.1 Chroma não acende RGB do microfone, o que eu faço galera, ele só funciona o RGB da logotipo :/

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Jenjar
Vanguard
5 years ago
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maximmilia
posted in Razer Support

Razer mamba mouse suddenly stops moving but can click

When Im about to finish the anime I've been watching my mouse suddenly stops moving. I tried updating my driver, deleting it then reinstalling it. i tried cleaning the sensor with buds and alchohol. Still wont work. I also tried plugging it on my laptop and it doesnt work either. Other mouse works on both my laptop and computer but the razer mamba has lights, all the buttons work it just doesnt move. I hope you can help. I never drop it just so you know it.

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5 years ago
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irfanoXX
posted in Razer Support

Mobile Legends Diamond top up error

HI, there has been an error for everytime i try to top up diamonds for ml, the error occured message keeps popping up. Account name, irfanoXX ml account name: ᴬˢ | ɪʀғᴀɴ

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5 years ago
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Grekapl
posted in Razer Support

2 step authentication

Hello. After my phone change i forgot to change the 2 step authenticator. So now i can't use my account. Does anybody knows what can i do with it?

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5 years ago
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Darren33
posted in Razer Support

Kiyo Randomly Turns On

My Kiyo will randomly turn on. In Synapse I turn off preview, then a while later the ring light will turn on with out me calling for the camera, How do I stop This.

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5 years ago
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Luukoki026
posted in Razer Support

How do I clean my Razer Firefly Hard Edition?

I think that I have been using this pad for like 1 and a half to 2 years now, and the surface is starting to feel really rough. My mouse doesn't slide that smoothly on the pad anymore, and the sound that it makes seems not so good. It's definitely not my mouse, becasue when I slide my mouse on the corners it feels really smooth but in the middle it doesn't. I tried cleaning it with a damp cloth, but I think it actually ruins it even more. If anyone knows a solution it would help me A LOT! Her are 2 images of how it looks: https://imgur.com/a/ikBTPSm

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L
5 years ago

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