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ssalehian0Insider Mini
asked in Razer Support
Anyone who's owned a 2022 Razerblade 14 that stopped turning on—how was your issue addressed?

I have a Razerblade 14 (the 3080ti model) that suddenly stopped turning on. Have gone through all the trouble shooting steps, etc. and it’s not the battery as the charger works fine. It wasn’t even my daily computer and was only used to play certain games here and there. At a cursory glance, there are dozens of threads noting similar issues on this site and countless more on Reddit. The amount of cases specifically involving this model Blade are suspicious. Furthermore, the retailer I got mine at orginally, Best Buy, doesn’t even sell them anymore and the 2025 version was delayed and is now only exclusively available through Razer’s site. It makes me wonder if we sold defective laptops at a seriously premium cost. This My Razercare ended at the end of April unfortunately, and customer service just told me that they suspect it could an issue with the motherboard, which would need to be replaced for “$1,500 to $2,000”. The price of a new laptop essentially and I want to know is this how

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sharpCreamsecret265
sharpCreamsecret265Insider Mini
asked in Razer Support
When I add a new Black Shark v2 x headset, I get this problem

**"Solve the problem: 'This product has already been registered. If you did not register it, please contact Rezar's support team.' – Black Shark V2 X Headset."**

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Razer.Aero
CrystalHawk
CrystalHawkInsider Mini
posted in Razer Support
Razer Blade 14 (2022) Not Fit for Purpose - Power Issue / Fault / Won't Power On

I purchased a Razer Blade 14 (2022) model from the Razer store on Amazon in June 2022. I have had nothing but issues with this laptop model dying since then.That initial laptop failed (would not power on - screen dead - no hdmi output) in September 2022. Amazon replaced it with a new unit in September 2022 under extended Amazon warranty. Completely new unit received. Same issue occurred - it died on 21st February 2023. Support ticket opened on 21st February 2023 (as Amazon would no longer replace). RMA issued 23rd February 2023. Laptop repaired (motherboard replacement) and returned to me on 6th March 2023. That laptop has failed again (same issue) today, 5th June 2023. New case has been opened with Razer requesting replacement unit or refund.I’m a very concerned about this now and searching these forums it seems this is happening to others too:https://insider.razer.com/razer-support-45/2022-razer-blade-14-will-not-power-on-37902https://insider.razer.com/systems-14/razer-blade-14-2022-

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adelphiaUK
adelphiaUKInsider Mini
asked in Razer Support
Synapse 4 Keyboard Compatibility (Macros)

Now that you're advertising the Upgrade to Synapse 4 in Synapse 3, I would like to know the following, please.Is the issue with the application's macro module (Synapse 4, not Synapse 3) has been fully resolved and is now fully compatible with the Blackwidow V2 UK (important, UK!) layout when recording macros; in other words, it leaves the the recorded # key as a # when recording is finished (pressing the stop button), and doesn't change it to a 3 or ` or other characters, other than the original recorded #.I have attached a link to a video to explain…Synapse 4 Macro issue (Blackwidow 2 UK Layout)ChrisPlease excuse misspellings and anything that may not make sense or cause offence as the medication I take can have an adverse effect on my mind.

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Xalence
XalenceInsider Mini
asked in Razer Support
Key Remaps do not function while Synapse 4 is running

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.

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thinkCinereousguide495Insider Mini
asked in Razer Support
Kraken V4 Pro for Streaming

Looking to start streaming and was wondering if this headset would work with my needs? I plan on using an external capture card to get my PS5 gameplay onto OBS, and an external USB mic to record my own voice. Does anyone know if possible how to connect an external usb mic to the control hub and then to a capture card? My specific capture card has a line in, line out and a mic in input. Thanks

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kkuromiInsider Mini
asked in Razer Support
Razer Kitty Kraken disconnecting and popping

I received my Razer Kraken Kitty headset in Christmas 2021, and everything worked perfectly for about a year. Since then, I’ve been having an issue where the headset: Randomly disconnects and reconnects Makes a loud popping sound each time it happens Disappears and reappears in Device Manager (There’s also two of them in Device Manager, and only one disappears) Here's what I've already tried: Fully uninstalled and reinstalled Razer Synapse and Chroma Tried both with and without Synapse installed Deleted drivers and let Windows reinstall them Plugged the headset into every USB port (front and back) Disabled USB power saving on every relevant device (USB Root Hub, Host Controller, Generic USB Hub, etc.) Used Device Manager to “forget” the headset and reconnect it Confirmed there is no visible cable damage Verified it’s not just a port or power issue (other peripherals work fine in the same slots) I don’t use the mic, and the only headset I have now is a pair of Apple ea

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myfuckingmouseInsider Mini
asked in Razer Support
How do I turn off razer desktop image on my windows 10. It doesn't show up on the background settings page

When I got a new Razer Keyboard and installed it, it immediately took over my desktop image and nothing I seem to do will remove it. When background pic is changed, it lasts about 5 sec then fades and is taken over by the Razer background, very annoying. Please, someone help.

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snowsuitxInsider Mini
posted in Razer Support
Right earbud on Hammerhead TWS X wont charge/connect

The right earbud on my Hammerhead wont charge but the left earbud and case will charge up.I have had them for over a year but only experienced this problem yesterday but couldn’ t find a solution.I’ve tried cleaning the contact point on the earbuds and the power pins in the charging case and even checking if the pins were suck down to the bottom of the case. A reset didn’t work and the right earbud still wont charge up so i am assuming the battery or something internal has failedI bought the earbuds off a family member around March 2023 so they are highly unlikely to be in warranty.Any help will be appreciated :) 

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ShadowSlayerGold
ShadowSlayerGoldInsider Mini
asked in Razer Support
My Razer Blade 14 2022 Not Working Again after repair

Razer Blade 14” 2022 model - RZ09-0427NEA3A quick search shows that multiple other people have experienced identical issues.Had the laptop sitting on my desk in my room. It was working preferably. About a week later I attempted to power it on and got nothing. No fans spinning, no LED, no keyboard or display backlight.I attempted all the troubleshooting steps I could (even followed the video provided from Razer Support but no avail)  here: https://mysupport.razer.com/app/answers/detail/a_id/1798/Others have had similar issues here:TRazer Blade 14 2022 RZ09-0427 died (won't turn on)Date of purchase was 07 Nevember 2022, it Funan Razer Store Singapore. Apparently my unit had a faulty motherboard, had to replace motherboard, battery and LCD screen I believe, (my incident reference number was #231116-001376, and RMA number was RZC-1604405) and was brought in 17 November 2023 at Razer HQ Singapore to be repaired. Replacement unit carried the same warranty as original unit. My last session su

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dailysightTaupe196
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mysticninjInsider Mini
asked in Razer Support
Can't change the account phone number as I don't have access to that number

I no longer have access to my old phone number; I cannot change the number associated with my account as it is requiring me to input a code that it sends to my old number and won’t let me select my email address

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Razer.Aero
Brozgar
Brozgar
asked in Razer Support
Naga Pro doesn't reconnect after sleep

There was already a thread about it 2 years ago, but it was closed for some reason without any solutions or updates from the Razer team:  I’m having exactly the same issue as in the last comment. Bluetooth seem to work fine for the most part, but when the mouse is asleep, it won’t connect to bluetooth on awake, only 2.4 connection works. In order to “fix” that I need to:Switch to 2.4Ghz Go to bluetooth settings Remove Naga Pro Then add a bluetooth device Enter pairing by holding 2 DPI buttons and the middle mouse button for 3 seconds After that it works againWhile simple enough, it’s quite annoying to be forced to do this several times a day. I would just keep using 2.4Ghz connection, but it has an even more annoying bug - it would disconnect randomly or on a schedule after around every 15 minutes or so, which leads to some epic fails in online shooters, to say the least. So bluetooth is my choice because it at least doesn’t do that. Both issues are very well known, both issues are rep

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aeroLincolnGreenfun593Insider Mini
asked in Razer Support
headfonts

The sponges in the Razer Black Shark headphones rotate 360 ​​degrees. Is this normal?

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the_mask__Insider Mini
asked in Razer Support
Razer BlackShark V2X

Subject: Razer BlackShark V2X Microphone IssueDear Razer Support Team,I recently purchased the Razer BlackShark V2X headset and am experiencing an issue with the microphone. The microphone is picking up system sounds and other audio (such as game or media sounds) and transmitting them through Discord and other applications. This is proving to be quite disruptive during voice communication.Are there any solutions or guides you can recommend to resolve this issue? I believe I may need to adjust settings either on the headset or within software, but I would appreciate guidance on the correct steps to take.Thank you in advance for your help.Best regards,Huseyın

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Razer.Ten
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urbanPurpleNavyJET923Insider Mini
asked in Razer Support
Computer Freezes When Mouse Wakes from Sleep Mode

Description:At first, I thought the issue was caused by something else.After careful testing, I discovered that the problem occurs when the mouse enters sleep mode after 1 minute.When I move the mouse to wake it up, the mouse becomes unresponsive and freezes. However, the keyboard still works normally.To fix this, I have to turn the mouse off and then on again, after which it functions normally.I tried setting the mouse sleep timer to the maximum (30 minutes). After 30 minutes of inactivity, the system and mouse still work fine.However, whenever the mouse goes to sleep and I move it to wake it up, the issue reoccurs: the mouse becomes unresponsive and freezes.I tested this with two different Razer Viper V3 Pro mice, both running the latest firmware, and the issue persists on both.System Information: Operating System: Microsoft Windows 11 Pro OS Version: 10.0.26100 N/A Build 26100 Mouse Models Tested: Razer Viper V3 Pro (2 units) Firmware: Latest firmware installed on both mice

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EarthYellowaerosecret411
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voxdoskiasInsider Mini
asked in Razer Support
Razer Kishi v1 - infinitely scrolls down when I plug it in

The title kind of says it all, but for the sake of clarity:My Kishi V1 has worked flawlessly for the longest time, until recently. When I plug it in, it acts as though the left stick is held pointing down - if I happen to be in an app with a menu, it scrolls to the bottom and sticks there. Nothing I do stops this, and it persists even after I unplug the device until I turn my screen off and on again.  I’ve connected a regular controller both via bluetooth and USB-C since then and neither experience the same issue, so I’m relatively confident that the Kishi is the problem.  If it matters, I’m using a Pixel 6 Pro with Android 14, but I don’t think there was an update in the time between it working and it not working, so I would doubt that has anything to do with it. 

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Razer.Ten
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123321MuathInsider Mini
posted in Razer Support
Knowing the card validity

I have a $50 card and I want to know if it is used or new

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Razer.Ten
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CuphatInsider Mini
posted in Razer Support
Razer Naga Pro: Pairing Utility Should Give More Feedback

I bought a replacement Razer Naga Pro after my existing one had many issues with its scroll wheel (scrolling was inconsistent and bad, middle mouse click was inconsistent, and left and right buttons on it didn’t work at all). I used the mouse pairing utility and it still did not work with the dongle. It worked with the cable, and it worked via bluetooth, but the dongle refused to work despite the pairing utility telling me that it was working fine. I eventually figured out that I should upgrade the firmware. After upgrading the firmware and pairing it, it worked flawlessly. There are support threads here about the pairing utility not working but they were all solved via private messages, so there was nothing for people to read and troubleshoot theirselves. I feel like there should be something somewhere letting people know that they need to update their firmware to get the damn thing to work.

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GreenLizardclassic893Insider Mini
asked in Razer Support
Wolverine Tournament Edition sticks and triggers not working

The sticks and triggers on my Wolverine TE (V1) are not working. Its warranty is long since expired, so I opened it to do a repair, replacing the left stick module; Since closing it back up, the triggers no longer respond, and both sticks are stuck in an up-right input. (See the attached screenshot from a stick testing website.)What is causing this issue? Do I need to double check the connection of the internal cables? Do I need to update the firmware? Or is there something else causing this?  

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donia_02
donia_02Insider Mini
asked in Razer Support
I bought 60 UC and I did not receive the product

I purchased 60 UC and was deducted 0.99 but I did not receive the product and did not get the money back

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Razer.Aero
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zsldsgInsider Mini
asked in Razer Support
毒奎终极版无法充电

充电时，只有底部的灯会凉，手握处不亮灯并且在打开鼠标蓝牙开关后，底部灯会一直闪，手握出无亮灯，也无法链接电脑

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Razer.Aero
Swem1601
Swem1601Insider Mini
asked in Razer Support
Razer viper v3 pro keeps disconnecting my wifi

I’ve just bought my razer viper v3 pro and It keeps blocking my wifi connection when I’m connecting my mouse wireless. Please help me solving this issues ! :(

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Razer.Aero
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bestCoquelicotvoice864Insider Mini
asked in Razer Support
Razer Wolverine 3 Pro

I have four profiles programmed with some mappings. While playing some games I sporadically lost mappings from that person profile. Only way to get it back is by redoing the mappings. Anyone have experience this?

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buzzHotMagentaQUARTZ365
buzzHotMagentaQUARTZ365Insider Mini
asked in Razer Support
Official stock image for razer edge 5g version?

does anyone have the stock boot image for the razer edge 5g version? 

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everCrimsonGlorysite215
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PapiChulo01Insider Mini
asked in Razer Support
blackshark v2 pro replacement part

I need a replacement transceiver for my black shark v2 pro

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Razer.Speedcr0ss

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