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  • 42,122 Threads
  • 60,472 Replies
42122 Threads
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SchoolBusYellowfirst177Insider Mini
posted in Razer Support
razer nommo chroma version 2

My pins for the speakers are completely bent and I cannot fix them.. I've had these speakers since 2020

0
S
3 days ago
GoldFusionpulseinfo306
GoldFusionpulseinfo306Insider Mini
posted in Razer Support
Bought a brand new razer Blackshark V2 x but upon registering it says that my product is already registered

So upon receiving it. I have a major issue since i cant register it on the razer account in order to use all the function despite i received it brand new and sealed. I attached the conversation with razer support which they said that the item is pre loved or already using by other user which is impossible since the product is supposed to be brand new. I attached all the required pictures that needed includtion the receipt and video of the unboxing proof that its sealed and brand new.I CAN PROVIDE PROOF OF PURCHASE IF NEEDED.

1
Razer.Aero
3 days ago
techtechnoLightOrchid934
techtechnoLightOrchid934Insider Mini
asked in Razer Support
does anyone here tried to playmabile legends in iphone 15 promax using kushi v2 usb c for androidand ios? i can see the mapping tools

Just got my razer kishi v2 usb c for android and ios. But i cant play my favorite moba mobile legend s bang bang the game is showing in nexus app it also opens but there is no option to map the controls what should i do. But in my s24 ultra it is working perfectly fine. 

0
techtechnoLightOrchid934
3 days ago
_Claous_
_Claous_Insider Mini
asked in Razer Support
RAZER BLACKSHARK V2 PRO (2023) Dongle not working, NEED DONGLE REPLACEMENT

Hello, My Razer Blackshark V2 Pro (2023) dongle doesn’t work anymore and I can’t use my headset on my computer anymore. Is it possible to get a dongle replacement? Thx.

1
L
3 days ago
Halaybestegg949
Halaybestegg949Insider Mini
asked in Razer Support
Razer Kraken Ultimate Disconnect And Reconnects constantly

Hi.Recently mi Kraken Ultimate headsets are “poping” and disconnecting and connecting every 10 minutes more or less, the microphone gets muted alone as well… Im so done whith this and i cant find a solution anywere. Please  any help given will be apreciate. Thank You so much 

33
A
3 days ago
jbhabis
jbhabisInsider Mini
asked in Razer Support
Razer Hanbo not showing CPU temp and clock speed

I recently purchased a 240mm Hanbo from razer directly from the website.  When i had initially installed it, it worked fine.  It read out the CPU temp and clock speed.  The fans also were able to auto regulate themselves quite nicely.  After about a week or so, it somehow stopped reading the CPU temp and clock speed.  First thing i did was troubleshoot.  I checked the forum beforehand to see if there were any working solutions.  Here is what i tried:-all cables are securely plugged in-even when directly plugged into the board and not into a splitter, it still doesn't read.  -i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.  -i reset it to factory settings, still wont read.  -i re-read the instructions to ensure i did not miss a step.  nothing should be missing, -i even tried reinstalling synapse.  that didn't work either.  -my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so its not the board or CPU.  Worth noting: the fans do

16
zencudA
3 days ago
sleekLiverDogsPERIDOT736
sleekLiverDogsPERIDOT736Insider Mini
asked in Razer Support
How do i connect my Razer Tartarus v2 with macbook pro.

 so i have downloaded the razer synapse app and when i update the app , it get updated to the version 1.88.20 from there i could do anything and it says, please connect a device. is there a way to fix this? im not a gamer and my use case with this keyboard is clearly for the functionality of improving my speed while designing with different softwares.  

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H
3 days ago
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ZDragonACInsider Mini
asked in Razer Support
MAC Sonoma needs synapse! [Pro Click Mini]

Any progress on the dev of synapse on MAC?

4
H
3 days ago
BiggerPunch
BiggerPunchInsider Mini
asked in Razer Support
Razer Blackshark v2 pro broken hinge on left hinge

So I brought Razer BlackShark V2 Pro wireless headphone 9 months ago and I was using carefully. But all of sudden left hinge broke off when I took of from my head. I tried to contact the amazon about warranty but they suggested reaching out to RAZER itself. Please get it replaced, fixed, or refunded. It’s unfair that I brought such expensive headset to see easily getting broken.I even couldn’t find email for razer customer service... 

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3 days ago
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ErooxInsider Mini
asked in Razer Support
Scroll wheel jumping issues with Mamba Elite

Hello , i start a post here because it’s my last hope. Like said in the title i have some really scroll wheel jumping since the begining i have this mouseThe only solution that worked for like 1 day , it’s you need to blow into the wheel so that it’s start working again (moderately good) but it is not a solution for a long periodIs there really no solution and it’s like a bad quality product ? I prefer asking first before opening my mouse or something like thatThanks for the awnser Have a good day

2
E
3 days ago
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MagicsizingInsider Mini
asked in Razer Support
Razer stream controller bluetooth issue

I just recently got my stream controller and whenever i connect any sort of Bluetooth device it causes interference, especially with Bluetooth audio it makes it turns everything into complete static. I have un-installed and re-installed all software and made sure all firmware was updated and the only way i can get around it is completely shutting down the loupe deck software entirely.  Any help is appreciated.

0
M
3 days ago
Hurriican
HurriicanInsider Mini
asked in Razer Support
There are not enough components

 When unpacking Leviathan V2 I discovered that the power adapter and USB cord were missing

1
Hurriican
3 days ago
kinstar44
kinstar44Insider Mini
asked in Razer Support
Kiyo Pro mic volume too low

Hi, the Kiyo Pro’s image quality is good, but when it comes to microphone input volume, it never exceeds 16% of total volume. I’ve tried all the methods I searched on the internet and seems like I am not the only one having this problem, but I never saw Razer provide a satisfactory solution。 Is it possible that a microphone input boost can be added to the Synapse setting? 

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Tangerinebizlink580
3 days ago
AztecGoldsharesmart715
AztecGoldsharesmart715Insider Mini
asked in Razer Support
how to know if your headset is orginal or fake

how to know if ur razer blackshark v2 pro orginal or fake like what are the signs that its fake or orginal?

1
FiszPL
Vanguard
3 days ago
kaption123
kaption123Insider
asked in Razer Support
wolverine v3 pro works great on pc but synapse support??

So wolverine v3 pro seem to be working well on steam games.  But why is it not getting detected in synapse.  wondering if its just me or others.  Also razer chroma v2 controllers would also be great to see supported. With firmware on website.  still waiting for my thunderbolt 5 laptop depressing.    Jeff Martinrazer.com Canada owner.  

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Razer.sushi.boi
3 days ago
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ryan4371Insider Mini
asked in Razer Support
Razer Gold Invalid PIN code on two cards from Best Buy

I purchased two razer gold card (each $500) from Best Buy in the store. I receive an “Ivalid PIN code” message for both and to contact Customer Support with PIN proof of purchase. I went back to the same store and they scanned it three separate times and showed me that it was “ACTIVE.” Still, not working. I put in a ticket with proof of purchase, error message, and picture of the two cards, and have heard nothing.   Has this ever happened to anyone? Can someone advise? Thank you! 

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FiszPL
Vanguard
3 days ago
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SkylarngelInsider Mini
asked in Razer Support
Attempt to Top-Up with Razer Gold Failed. "There was an unexpected error. Please reload the page and try again"

Hi all, I'm trying to top-up oneiric shards in Honkai Star Rail with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment.  I noticed a lot of people are experiencing the same issue too, any luck with your progress? I'd appreciate some help here :( I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working. 

1
S
3 days ago
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MaxHitZInsider Mini
asked in Razer Support
synapse profiles gone 2.0

boot pc, now takes30 seconds to sync synapse 2.0 (usually 1 or 2 secs tops) probly because it cant synchroniseclearly not syncing at allprofiles ALL GONE.. just 10 years worth edit!!!New account/profile created (so theres no conflict) 5 macros created and savedsurprise surprise….. instant access to saved profile and restoration. old profile on 10 year account inaccessible….  WHAT?  removed old accounts????

0
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3 days ago
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LuisM12Insider Mini
asked in Razer Support
Is Deathadder V2 X Hyperspeed compatible with rechargeable batteries?

I’m about to buy a Deathadder V2 X Hyperspeed and it supports alkaline and lithium batteries, but does it support NiMH rechargeable batteries like Toshiba 2600 and Eneloop Pro?Thanks

1
FiszPL
Vanguard
3 days ago
O
Once.NateInsider Mini
posted in Razer Support
minor solution to Tartarus diagonal movement problem

If you are running into issues where you are unable to move diagonally with the Tartarus d-pad-stick thing, the problem happens when you change the usage from the 4-way to 8 in Synapse. Not sure why it does this, and maybe Razer can get it figured out, but if your diagonal option doesn’t work, like trying to press W and A, or S and D, save your settings in the 4-way option and restart your computer. When your computer comes back on, it should be working normally. You can still change the buttons, like from WASD to the arrows, or whatever you want, but AS SOON AS YOU CHANGE IT FROM 4 TO 8 DIRECTION, even if you change it back, it will cease to work and you have to restart your computer.Hope this helps!

3
V
3 days ago
buzzPaleGoldenrodzone291
buzzPaleGoldenrodzone291Insider Mini
asked in Razer Support
Can't use controller on Huntsman V3 pro

Yesterday, I bought a Razer Huntsman V3 Pro, and everything was going great until I tried to use a controller. I quickly realized that no matter what I did, no game detected my inputs. Once I closed Synapse and restarted, the issue went away. The only issue with this is that I then lose all my RGB customization on my keyboard. Is there any way I can get controllers to work with Synapse? Is there something super obvious I'm just missing? I find it really weird that a $250 keyboard just voids out all controller support. I looked this up online and found absolutely nothing, which brings me here.

1
X
3 days ago
el3mentry
el3mentryInsider Mini
asked in Razer Support
Razer Synapse causing my PC to crash when a game opens.

I have two Razer products - Razer Huntsman Keyboard, Razer Blackshark V2. So, I need Razer Synapse installed for the product drivers that comes with it.Everything works as usual, but when I open a game, withing a couple of minutes my PC crashes. First, the signal stops going to the monitor, then every application stops responding and then it stays like that.After restart, I open the game again but this time, I keep on playing and nothing happens.The way I deduced that, Synapse was causing this was by uninstalling it. After the removal of Synapse, I tried opening and playing different games for 3 days and my PC did not crash once.How do I fix this issue?OS: Windows 11

8
C
3 days ago
VanillaMARCASITEquick875
VanillaMARCASITEquick875Insider Mini
asked in Razer Support
Can't play rocket league with Huntsman v3 Pro TKL

Ever since I’ve set up my hunstman v3 pro, whenever I load up rocket league it assumes my keyboard is player 1 controller, and when I actually try to play with my real controller it splits my screen as if there are two controllers connected, my keyboard and my xbox controller, I havent been able to play and heavily considering returning the keyboard.

1
X
3 days ago
Ceruleantoolscool553
Ceruleantoolscool553Insider Mini
posted in Razer Support
Razer Hammerhead Pro V2 PC Mic problem

i used the same earphone on my pc yeah razer hammer head pro v2 ofc, i used usb adapter to jack coz i cannot use my jack in my pc, but before i move my pc from my older house to a new house the mic is still working but after i move it to a new house then i try again it can’t work, disclaimer i have 2 razer hammer head pro v2 i used the different earphone when i’m in the old house and the new house but rn i just have 1 earphone that mic cannot working, i already try it in my mobile phone and it work, but when i try it to my pc it doesn’t work at all and all i hear it just electrical sound

3
RifleGreencoolAMBER362
3 days ago
C
Chil_Player99Insider Mini
asked in Razer Support
birthday promo code doesn’t work

I was sent a discount code of €20 for my birthday. This code is valid until September 30th and on purchases of at least €100, it must be entered at checkout, but when I go to enter it it says that it is not valid. What should I do? help. The sentence in red that tells me is: "We are sorry, it is not possible to apply this promotion", the item in question is a razer seiren v3chroma

1
Razer.sushi.boi
3 days ago

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