Razer Support

"I love using Razer products, but I can't use some of their features because there is no Turkish language support. We are not asking for something too difficult; Turkish language support could be added for free, even by using AI."

So I hadn’t gotten this new headset for my birthday and it was the Bluetooth hello Kitty Kraken headphones and I hook it up to my PC like I get it. Bluetooth connected and it’s crackly like it sounds like there’s a robot a distorted robot talking or any type of noise and to other people, I sound like a distorted robot. I’ve tried fixing this multiple times different ways and nothing’s working. Oh, and every second or minute, it will go disconnected, connected and repeat 

Subject: 7.1 Surround Sound Activation Code Issue - Razer BlackShark V2 XDear Razer Support Team,I am writing to request a new activation code for the 7.1 Surround Sound for my Razer BlackShark V2 X headset.When I tried to register my product using the serial number to receive the activation code, I received an error message stating: "This product is already registered."Here are my product details:Product Model: Razer BlackShark V2 X (RZ04-03240100) Serial Number (SN): [*removed by moderator]I want to verify if it is an authentic Razer product and obtain a functional activation code. Attached are photos of the headset, the serial number sticker, and a screenshot of the error message for your review.Thank you for your assistance, and I look forward to your response.

Keyboard freezing, not responding after the v1.02.0 firmware update on Razer Huntsman V3 HE Magnetic Mini 65% 8KHz. Funny part is that Razer website change their firmware update back to v1.01.09_r1 which sadly I can’t do the roll back because you do not allow us to do so, like where is the v1.02.0 firmware update on your website though? Are you guys trying to neglect these issues or what? You have seen many were complaining regarding these similar issues on this new released Huntsman line yet still no solution from you, Razer.PLUS, STOP GIVING US THE BOT REPLY ASKING US TO PM AND GAVE US THE NONSENSE TROUBLESHOOT.

I’ve been using a tartarus v2 pro gamepad for a while to play WoW and the joystick stopped working a few days ago. All the other keys work but the joystick has no inputs in game. I tried other games and also tried updating windows and my firmware. Still no joystick input. Is there a fix for this issue? I bought a second tartarus gamepad thinking it was a malfunction with the actual gamepad, but the second one has the same problem- no joystick input. Help appreciated. 

My Razer Blade’s logo light has stopped working, the laptop has not been dropped or misplaced, I only carry it around. The logo just one day stopped working. I have tried reinstalling synapse, doing a factory reset of my synapse profiles, ec power reset. Nothing works. Slightly leaning towards a hardware failure; any other ways to try to get it working?

 I've been experiencing a strange issue with my Viper V4 Pro and I'm wondering if anyone else has seen something similar.The problemAfter moving the mouse and then leaving it completely still, there seems to be a 5-10% chance that the mouse enters some kind of bugged state.Once it happens:The wireless dongle never goes to sleep. Windows thinks there is constant activity, so the monitor never turns off automatically. If I'm watching a fullscreen video with the cursor hidden, the cursor pops up every few seconds. The issue persists indefinitely until I move the mouse again.Interestingly, if the bug does NOT occur after I stop moving the mouse, everything works normally and the mouse can stay idle for hours without triggering it.Reproduction patternEvery "move → stop" cycle is basically a new attempt:Move the mouse. Stop moving. About 90-95% of the time everything is normal. About 5-10% of the time the mouse enters this weird state. Once it enters the state, it remains there forever until

Hi there, I was really excited to get my razer blackshark v3 pro but out of the box the dongle doesn’t work or light up at all. the headset works when wired to the pc, but the dongle itself is the problem. I’ve tried fixing this in the software but synapse says the headset needs to be connected via 2.4 GHz. Any help is much appreciated.

Hello Razer Support,my Razer BlackShark V2 HyperSpeed USB dongle suddenly stopped working.The headset itself was working normally before the issue occurred mid-game without any changes to my PC or the headset.Windows detected the dongle in the Device Manager as:“Unknown USB Device (Device Descriptor Request Failed)”I have already tried the following troubleshooting steps:Unplugging and reconnecting the dongle Using different USB ports Uninstalling the unknown USB device from Device Manager Restarting the PC Completely shutting down and restarting the PC Testing the dongle on a second computer/laptopThe same problem occurred on both computers. Therefore, it does not appear to be a Windows-specific issue.The Headset is working fine when I connect it via cable.When I connect the dongle it shows a very feint green light for a second before going dark. Could you please advise whether there is a way to reset/recover the dongle or if I can replace it? Best regards

recently, my Viper v3 Hyperspeed’s scroll wheel stopped working. it started by becoming less responsive, and then it just stopped working completely. I’m not sure what to do. Can anyone help?Also if a moderator sees this, could you please delete my last thread? Thank you!

I lost the dongle to my viper v3 pro is there any way i can get a replacement.

Hello Razer Gold Support,I accidentally scratched off part of my Razer Gold gift card PIN, and some characters are no longer visible. I still have the physical card and the serial number/barcode. Could you please help me recover the missing PIN characters or assist me with redeeming the card?I can provide clear photos of the card and proof of purchase if required.Thank you.

Hi everyone, the right hinge of my razer blade 2020 base model is broken and I cannot find replacement in the city where I live in Germany. Where can I buy this part?  

I’ve tried everything I can find on fixing this issue.The speakers suddenly disconnected and started to blink red.I done the disconnect the power and all cables. Plugged everything back in with the order specified. Reconnect the umbilical cable linking the left speaker to the right speaker hub. Plug the AC power cable directly into the rear of the right speaker. Plug the AC power cable directly into the subwoofer. Verify that the USB-C cable remains completely disconnected from the PC. The speakers do attempt to make the connection to the sub as I can see the lights blink green and go back to red.I did use the pairing utility.The speakers have no sound and continue blinking red.Firmware is up to dateOpened a support ticket but thought I’d post here if anyone has any other ideas.

Hello! I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere, except secondhand. My keyboard's serial number is 632604F98801994. It didn't come with Phantom White keycaps, but I’d like to purchase Razer Phantom White keycaps to complement my keyboard. Thank you for your time!

Hello! I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere, except secondhand. My keyboard's serial number is [removed by moderator] . It didn't come with Phantom White keycaps, but I’d like to purchase Razer Phantom White keycaps to complement my keyboard. Thank you for your time!

When I try to connect the dongle of my Razer Barracda X to my laptop, nor the headphones or the laptop seem to identify the dongle.But when I connect the dongle to my phone, everything works as intended. Please help me, I wanna use the dongle on my laptop

Hello, I have a Problem with the BlackShark V2 Pro Headset. I have lags in PUBG (and just there) when i use my headset. The soundlags already occure in the main menue. In the game i have them as well and also the game freezes for a split.I tried different USB-ports for the dongle. Updated all software but nothing changes. 

Hi support team,My DeathAdder V3 (purchased July 2026) is experiencing frequent disconnect/reconnect cycles (4–5 times in a row) during rapid movements or whenever the mouse is lifted off the mousepad. This occurs consistently right after system boot-up and after waking the PC from sleep mode. While it eventually stabilizes after a few minutes, the behavior repeats daily.I have already tried:-Clean reinstall of Razer Synapse (and tested with Synapse completely closed).-Updated to the latest firmware via the Razer firmware updater.-Disabled USB Selective Suspend / USB Power Management in Windows Device Manager.-Tested on different USB ports (direct motherboard ports, no hubs).-Verified the issue persists across different PCs. None of these steps resolved the problem. Thank you,

Will an 8 TB M.2 2280 PCle 4.0 NVMe SSD  fit into the Razer Thunderbolt 5 Dock even though it is thicker than a 4TB?  Please inform and what type 8 TB SSd would you suggest that will fit correctly???? 

My recently bought Razer Atheris from Razer store no longer works in Bluetooth mode suddenly. When switched to Bluetooth mode, the middle button LED does not blink at all and does not show up when searched. I’ve tried doing the three button salute to reset profile (LED also does not blink), reinserting fresh batteries, but to no avail. It now only works in dongle mode.    Is there any recourse (like opening it up to flash something), or this mouse is effectively toast?

Hello,I am experiencing an issue with my keyboard. When I open Razer Synapse, I get a message stating, "This device has been marked as stolen."I purchased this keyboard second-hand over 3 years ago (possibly even more than 5 years ago). Here is the serial number:S/N: I02121F56600174Could you please help me resolve this issue? Best regards,Nikita

 Razer BlackShark V3 Pro – Random Audio Cut (Chat Endpoint Investigation)Issue Description Audio randomly cuts out during gameplay (mostly CS2). The headset remains powered on. There is no disconnect/reconnect sound. Windows does not show the device as disconnected. I must power cycle the headset to restore sound. Gameplay recording still captures both game and Discord audio even when I cannot hear anything from the headset. Key Observations When audio cuts out: Windows still shows the device as active. No USB disconnect event occurs. No RF disconnect sound is heard. Recorded clips still contain full game + Discord audio. ➜ This confirms the PC audio stream is still active. The issue appears more frequently when using: BlackShark V3 Pro – Chat endpoint for Discord. When switching Discord output to: BlackShark V3 Pro – Game The audio becomes: Noticeably louder More stable No random cut so far When disabling and re-enabling: THX

The analog thumbstick of the Razer Tartarus Pro V2 (released in September 2026) is physically rotated 90° counter-clockwise. The X-axis is up-down and the Y-axis is forward back. This is counter intuitive because you have to move your thumb left-right to go forwards and backwards. The previous version of the Tartarus Pro had the orientation correct. Most people on reddit and YT-streamers mention this as well. There is also no way to change/correct the rotation of the axis in Synapse. There definitely has to be a solution for this issue, e.g. firmware update.

Hi,My Razer Kiyo Pro Ultra's video feed suddenly stopped working. The camera is detected fine by Windows and shows up correctly in apps, but the video freezes/goes black as soon as I try to start the preview or a call.I tested and ruled out several causes:- Tried multiple USB ports (both 2.0 and 3.0): same issue every time with the original cable- Reinstalled the driver and Razer Synapse: no change- Closed all other apps that could access the camera: no changeWhen I replace the original USB-C cable with a different USB-C cable (Apple), the camera works perfectly with no issue at all. So the problem is clearly the original cable, not the camera itself.My device is unfortunately just out of warranty. Since this is only a cable issue and the camera itself works fine, would it be possible to purchase or get a replacement cable rather than going through a full unit exchange?Serial number: available on request Happy to provide any additional info (photos/video) if needed.Thanks!