Razer Support

So as the title says, the problem after the newest update is that when ever i now Mute my mic it sets the mic volume to 0 (as it supposed to do) but when i Unmute, it should restore the mic volume as it was set to, but now it just keeps hte volume set to 0% every time i Mute / unmute my mic… and i NEED to manually go to the Synapse and restore the mic volume. i have tryed: Reinstalling the synapse app.tryed to fix it from the windows settings. none of these worked..  Only solution that i got it to work was, when i CLOSE the synapse totally. then there is no problem with the mic volume settings when ever i mute / unmute, the mic volume set’s up to normal after unmuting as it should be doing! so the PROBLEM is in the Synapse!  and the problem when i close synapse is that i lose all my RGB lights and macro’s etc.. and that pisses me off -.-  hope this gets fixed asap

Device: Razer Blade14 2021 (RZ09-0370)SN: BY2123M39000623 CurrentFW: BIOS 1.08 / EC 1.02 / PD 1.14Problem: After replacing with aftermarket third-party battery, original 230W DC barrel charger is locked permanently at 45W charging power, leading to CPU & GPU performance throttling under load. Fn+F1 hardware EC reset can only fix battery capacity reading temporarily, power limit comes back after sleep.Request: Need original official standalone EC v1.06 + PD v1.16 updater EXE file, only unmodified official release, no customized mod firmware. Thanks a lot!

Hello,I would like to ask for help with my Razer BlackShark V2 Pro (2023) headset on Windows 11.I am experiencing crackling audio and random volume shifts during use. The issue occurs during normal playback (music, games, voice chat). The only temporary solution I’ve found is disabling “Audio Enhancements” in the Windows Sound settings (Control Panel). Once I disable them, the crackling and volume fluctuations stop. However, this is not an ideal solution because EQ presets and other audio enhancements do not work in Razer Synapse 4.Here’s what I have already tried: Reinstalling Razer Synapse 4 Completely removing headset drivers through the CleanupRazerDrivers.exe and reinstalling them through Razer Synapse 4 Cleaning registry entries related to the Razer  Testing different USB ports Unfortunately, the issue persists unless Aud

Hi! I’ve had my Deathadder V3 Pro for a bit over 3 years. Last night I was using it to game and the mouse worked completely fine, left my macbook on overnight because i was watching some youtube videos and when I woke up the mouse stopped working. After a lot of troubleshooting I discovered that the dongle is likely just dead since it doesn’t even show up as a USB device on System Information.Other details:-Used mostly on Windows but for the past 8 months I started studying abroad so I started using it on a Macbook (Would go back to using it on my old PC whenever home)-Recently downloaded razer synapse (currently June 3rd I downloaded synapse night of June 1st), prior to that worked completely fine for over 8 months or so.-Deleted razer synapse, did not seem to do anything work.-Works completely fine as a mouse in wired mode.-Unable to do other alternatives like the pairing utility as those are .exe files and incompatible with MacOS an

I need a new mic for my V3 Blackshark Pro, I’ve got the white edition but any will do. It just won’t seem to connect anymore after wear and tear. I’ve tried another aftermarket mic but there’s static since it doesn’t fit the housing correctly. 

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

Hi,I am having an issue with my Razer Barracuda X (Model: RZ04-04430100). When I unplug the detachable 3.5mm boom microphone, I cannot use any alternative microphone. I want to unplug the boom mic when I am outdoors or streaming and use the headset's built-in/internal microphone instead.However, the moment I unplug the external mic, my voice completely disappears. Windows and my phone still recognize the headset as having a microphone, but it captures absolutely no sound.I need an urgent solution or guidance on how to fix this issue. Thank you.

Hi it seems my wireless dongle is not working, and I am wondering if I can purchase a replacement ? The serial number is: (removed serial number)

My dongle for my Blackshark v3 pro just stop working and i only had the headset for 2or3 months i was wondering if i can get a replacement 

Tried to switch profiles in Synapse, the mouse disconnected and since then, when I plug it, it shows this.  

Dear Razer Support Team,I hope this message finds you well.I am writing regarding my Razer Kraken Tournament Edition headset. I have unfortunately lost the activation code for the THX Spatial Audio / 7.1 Surround Sound software, and I am unable to use these features.Since the headset is a few years old, I no longer have the original proof of purchase. However, I have already registered this product to my Razer ID account.Could you please verify my product registration in your system and assist me in getting a replacement activation code?Here are my details for your reference: (Removed details for security purposes) Product: Razer Kraken Tournament Edition Serial Number (S/N):  Product Number (P/N): Razer ID and Email:   Account Email: 

Hi all,I have Synapse 4 installted and I’m noticing a strong delay between the time I press the thumb button and the time the keymap 1 switch to the second keymap 2.I set the button to switch keymap and switch back to previous keymap when released.I didn’t have this problem before.I have the same problem if I set up the same function on every other button. This issue make the function useless. Am I the only one? Thank you.

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also format

Dear Razer Support Team, I hope you are doing well. I am reaching out because I am experiencing an issue with the microphone on my Razer BlackShark V3 X HyperSpeed when using it with my Xbox One X. The issue is as follows: the first time I set up the headset, the microphone worked correctly. However, after that initial use, the microphone stopped being recognized by the console. Currently, audio output works without any issues, but the microphone does not work in games such as Fortnite, and it is not properly detected by the Xbox system either. I have already tried several troubleshooting steps, including restarting the console, reconnecting the wireless dongle, adjusting network settings, and checking audio configurations, but the issue persists. I would greatly appreciate your assistance in determining whether this is a compatibility issue, configuration problem, or a possible hardware defect, and

i turn on the pc and saw my surround sound logged out i inter my password the app opens for a second and then it send me back to the login pagei saw someone had the same problem 2 years age but it no one had a solutiondoes any one know how to fix it ?

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I’ve just got the BlackShark V3 X Hyperspeed today, I’ve set up the headphones by gaining the 7.1 surround sound and checked if everything was connected. Then I played a video and everything just sound muffled with low quality sound plus it shows up in the settings as speakers and not headphones. I have done a disk clean and reinstalled razer synapse and nothing has worked. 

I've discovered another issue with the Razer Wolverine V3 Pro controller.(2025 latest firmware)   When the Wolverine V3 Pro is powered off and charging with the official charging cable (Razer logo illuminated yellow), the charging speed is extremely slow. It appears to take over 12 hours to fully charge. However, when the Wolverine V3 Pro is powered on and charging, it charges quickly, within 3 hours. when I charge while playing games with my Wolverine V3 Pro, it quickly gets fully charged in 3 hours. If I charge it while the controller is powered off, it probably takes more than 12 hours.I tested the charging by connecting it to a desktop computer. This issue was not present with the 2024 firmware but has appeared since the 2025 firmware update.With the 24-year firmware, it would charge within 3 hours even when the power was turned off. i request a firmware update to resolve this problem.

I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model (Early 2021). I would like to resolve this while keeping Secure Boot enabled, but I am stuck with the following issues:1. The Issue: I get a red warning screen saying "Secure Boot Violation" upon startup. In the Event Viewer, the following error is logged: "Updated Secure Boot state is available for this device, but the firmware has not yet applied it." (Device: RZ09-0367, BIOS Version: 1.03)2. BIOS Limitations: I have set a Supervisor Password to access advanced settings, but I still cannot find any option to "Restore Factory Keys" or "Reset to Setup Mode" under the Secure Boot menu. There is no option to change the Secure Boot Mode from [Standard] to [Custom] either.3. Firmware Availability: I checked the Razer support site, but the recent Secure Boot vulnerability patch (SB 2023-001) only seems to support 2022 model

Hello,Sorry first for my English (I’m french!).I use Ubuntu 22.04.3 LTS.I began remapping razer tatarus V2 with imput remapper., a GUI for device specific key mappings .This package contains the UI to configure the mappings.I succed  mapping some keys, but it doesn’t last long. Keys are no longer correct on a new session, or even after having map another touch.Is there somebody using razer tatarus V2 with Ubuntu 22.04.3 LTS ?How did you remap?Thanks for any help.

All of sudden my dongle wont connect or be found on my pc. I tried things like re install apps, hard reset my mouse etc. I know its the dongle because my mouse works when i plug it with a usb c cable to my pc. As far as i see, there is no fix for this and the dongle is broken, or is there a fix?its a shame. Paid a lot for this mouse, and the main feature is broken…. 

I have been using this mouse for about 5 months, but recently the scroll wheel has developed several issues. Sometimes it does not respond properly, and there is noticeable resistance or a catching sensation when scrolling. In addition, the mouse’s LED lighting is also malfunctioning and occasionally keeps flashing continuously. I have already reinstalled the drivers and checked all related settings, but the issues still persist. I would like to request warranty service for this product.

I have a Razer Blackshark V2 Pro model # RZ04-0453 that I cannot locate the USB receiver for.  Is it possible to order a replacement USB dongle?  The USB receiver model # is RC30-0453.