Razer Support | Razer Insider

Razer Support

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  • 38,110 Threads
  • 55,535 Replies

38110 Threads

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aayinnInsider Mini
asked in Razer Support

Razer Barracuda X 2022 - No Light, won't turn on, cant connect, won't charge suddenly

I bought this a little over a month ago, been working amazingly except tonight, context: The headset is connected to my pc via the dongle and was charging through the usb-c cable connected to my pc for over a day. I accidentally turned it off while using it (holding down the power button, while still charging through my pc) and i heard the “power off” audio, then it happened, nothing, the headset wont turn on, wont charge, wont connect on Bluetooth or anything. There is no light on the led. When i try to turn it on (holding down the power button) nothing happens, no light or any audio.

3
R
2 days ago
D
DaBossLadyInsider Mini
asked in Razer Support

Order Updates

How long does it typically take for an order to shipped after it is received by Razer? My order has been in "received" status since the moment it was placed on 4/6 (10 days ago). I'm able to find actual contact information to follow up. 

0
D
2 days ago
V
VXMP_Insider Mini
asked in Razer Support

random buttons stop working razor huntsman mini

Often random buttons stop working on my razor huntsman mini normally it’s the same buttons T,G,K,N when I press them to type they continuously go as if I held them down and then they stop working please help

0
V
2 days ago
M
Mister_FalconInsider Mini
asked in Razer Support

Unable to pair Chroma Head Cushion to PC

I just recently purchased a Razer Head Cushion Chroma for my gaming chair.  The cushion turns on and lights up like it’s supposed to.  The problem comes when I try to pair it to my PC via Bluetooth.  I turn on Bluetooth discovery on the cushion so the Razer logo is blinking blue.  I then go to my Bluetooth settings in Windows 11 and try to add a new Bluetooth device, but the cushion does not show up.  Am I doing something wrong or missing a step? 

0
M
2 days ago
G
ghoulam.dzzInsider Mini
asked in Razer Support

Issue with programs being automatically shutdown while using pc after turning off or leaving the razer cortex app + no support reply

 Since i used the razen cortex app on windows 10 my pc started closing my web  browsers after 5secs when i open them whenever i click the RESART NOW botton to exit the app .In addition to that, there is no way i could conntact the support for the issue.

0
G
2 days ago
shareclassicBisque170
shareclassicBisque170Insider Mini
asked in Razer Support

Basilisk X Hyperspeed not turning on with new batteries

I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.

2
K
2 days ago
S
sleekRoyalPurpleside604
posted in Razer Support

Razer Wolverine V2 Chroma no longer works after deadzone firmware update

I received my Razer Wolverine V2 Chroma yesterday and finally got the chance to use it today, I installed the xbox controller setup app and did a firmware update for the deadzone but after it was done, it bricked my controller and will no longer turn on, can anyone help me?

4
GuppieGreenleetside687
2 days ago
sharpSmokeyTopazbuzz567
sharpSmokeyTopazbuzz567Insider Mini
asked in Razer Support

Hammerhead true wireless earphones wont charge or connect brand new sealed

Got it today put it on charge when i could waited for the light to go green and opened the case there was no sounds or anything i have tried tapping twice and tapping 3 times holding on the last nothing and it wont show up on my PC or Samsung S21

0
sharpSmokeyTopazbuzz567
2 days ago
homedailyCoral791
homedailyCoral791Insider Mini
asked in Razer Support

Razer BlackWidow V4 Pro | RZ03-0468x keeps adding periods and. double keys when. I type

When I type,  I’m getting a. lot of. periods and other keys tthat I’m not. hitting, this is impacting my ability. to use this keyboard.   Is. there. a fix. for. this. problem?  

0
homedailyCoral791
2 days ago
F
funLumbersleek863Insider Mini
asked in Razer Support

razer kitty BT blue light on when off

My kitty BT headset was perfect, no issues, then out of the blue (while the headset was off for a week, not being used), the blue light on the right hand side came on and is continuously on while the headset is powered off. I also now can’t change the colors and the left side doesn’t come on at all (lights only- the audio both sides works) can’t find any answers online but it seems this is a common issue, many people with the same problem, but no answers.

0
F
2 days ago
L
Lindju88Insider Mini
asked in Razer Support

blue light when its off

I have a year now the headset Razer Kitty. I'm still happy with it but now since a week i have blue light when my headset is off. Have anybody a clue what it could be? 

1
F
2 days ago
E
eggBlueGreenventure462Insider Mini
asked in Razer Support

blade 17 (2022) black screen

Hello!I bought a RAM-memory 32GB 4800MHz CL38 DDR5 SDRAM SO DIMM 262-pin (https://www.dustinhome.se/product/5011279906/fury-impact ) for my blade 17 16GB RAM, Geforce RTX 3070TI, Intel Core i9-12900H but when i plug it in the computer the screen doesn’t turn on. I’ve tried to uncheck ‘turn on fast’ through control panel → Hardware and sound → power options → change what the power buttons do. Still unsuccessful

0
E
2 days ago
G
GakiandriceInsider Mini
asked in Razer Support

razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

61
CelticWitch1502
2 days ago
databitGlossyGrape717
databitGlossyGrape717Insider Mini
asked in Razer Support

Razer Kiyo Disconnecting at random moments

This guy randomly stopped working after being plugged in a few seconds - the light will stay on, but be flickering. It’s not recognized by my computer or Synapse at all.Is there any way someone can help assist?My serial number is: 402125L01804431Any help you could provide would be phenomenal.

0
databitGlossyGrape717
2 days ago
CORALXanadugreat148
CORALXanadugreat148Insider Mini
asked in Razer Support

Sila app, connection to the server failed

I recently got a new phone and followed the steps to reconnect the app. Phone is paried via bluetooth and it is on the same network as the phone, but the app just say “connection to the server failed. check your internet connection.”.Is there a solution for this or does the app / router need an update?I was lucky that I enabled the webui so I can access the router. 

9
McgRzr
2 days ago
boxHonoluluBlueever837
boxHonoluluBlueever837Insider Mini
asked in Razer Support

bad cards

I bought a razer gold worth $100 upon scratching it I mistakenly scratched off some numbers I need help asap please 

0
boxHonoluluBlueever837
2 days ago
miyoley
miyoleyInsider Mini
asked in Razer Support

Barracuda X USB-C Dongle suddenly not working

Hi there, so today I wanted to use my Barracuda X Headset with my laptop via the USB-C Dongle. Before plugging it into the USB-C port the dongle worked fine on my other PC and my Samsung phone. After plugging it into my laptop it neither worked on said laptop and after checking it with my phone it also did not want to connect as usual. On my PC the dongle still works fine for now. I updated the driver on my laptop just in case but it simply does not want to work. When I use the USB-3 to USB-C adapter it works fine, but somehow the dongle won’t get recognized by my laptop and, as stated, suddenly not on my phone anymore.Any suggestions on why this might be? I can somehow make do with the adapter but why did the dongle suddenly stop working with my phone as well. Thanks in advance!

16
Jowell808
2 days ago
P
Platy07Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro doesn't work wireless

Whatever I do my headset doesn’t work wireless, first it was just the mic not working, now I don’t have sound either. I tried everything in the manual for this problem and on other threads, but nothing works

0
P
2 days ago
D
dave2318Insider Mini
asked in Razer Support

Synapse 20240415 breaks mouse

Hi, As of today I can’t use my Razer Naga Left handed mouse when Synapse is installed, it simply breaks the buttons! I’ve checked and the buttons are assigned correctly to left and right click, but left click simply doesn’t work, or takes around 30 seconds to click. If I uninstall Synapse it works fine, another mouse also works fine.Looks like Synapse has just updated as the version is 20240415.Is this a known issue with this version and any known fixes? Thanks Dave

0
D
2 days ago
T1Jegs
T1JegsInsider Mini
asked in Razer Support

I need to change my Number ASAP!!

Its taking forever and I cant make it out to purchase in game content event because Razer support is taking forever to reply can someone help me

1
Razer.Aero
2 days ago
headheatGrizzly620
headheatGrizzly620Insider Mini
asked in Razer Support

Exchange my psn gift card for another payment

Hello everyone,I recently made a mistake in purchasing a PSN card through Razer Gold. Unfortunately, I mistakenly bought a US PSN card instead of the EU PSN card I needed. As a result, I now have a US PSN card that I cannot use.I understand that digital purchases are often non-refundable, but I'm hoping there might be a solution or an option for an exchange. I've reached out to Razer's customer support, but I wanted to ask the community if anyone has had a similar experience and if there are any suggestions on how to resolve this situation.If anyone has any advice or knows of any possible solutions, I would greatly appreciate it. Thank you in advance for your help!

1
headcityPopstar300
2 days ago
B
bazilfbiInsider Mini
asked in Razer Support

Razer BlackShark v2 pro 2020

Hello everyone,I have been using these headphones for a while with the dongle but then i moved and lost the dongle but i just found it and i cannot hear any sound when using the dongle.

4
kaption123
2 days ago
N
Nok33Insider Mini
asked in Razer Support

Problems with deathadder v2 pro

(sorry for my bad english writting skills)Recently my mouse (deathadder v2 pro) started to freeze for 1 or 2 second periodically. So i tried to update the firmware, started with dongle did work great, but for the mouse when i turn it off and plug in the usb cable, the mouse isn’t recognised and i can’t proceed with the firmware update. If someone can help, it will be much appreciated i love this mouse !

1
Razer.Aero
2 days ago
Topazawesomenetwork341
Topazawesomenetwork341Insider Mini
asked in Razer Support

MI BASILISK V3 CABLEADO TIENE PROBLEMAS DE CONEXIÓN

Recientemente mi mouse alambrico tiene problemas de conexión, no es reconocido por ninguna laptop, y parpadea, cuando al fin logra conectarse, al oprimir la tecla para el scroll infinito, se vuelve a ponerse a parpadear y no reconocerlo 

1
Razer.Aero
2 days ago
chrstnbrcs
chrstnbrcsInsider Mini
asked in Razer Support

lost number

i lost my old phone number and backup codes i just reloaded my account but i cant use it now

1
Razer.Aero
2 days ago

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