I've been having a terrible experience with these headphones. They were working, if badly via the USB (vague sound, distant 3d effects, microphone quiet etc) They work fine when not using the USB dongle.
But now, after today's latest update to razer synapse, it completely died and was producing nothing but static across the USB dongle. When i plugged the headphones directly into the PC sound card they work fine. Also... finally i uninstalled Synapse entirely and low and behold the headphones work again crystal clear through the USB dongle. I'm now trying to do a completely fresh install of synapse again...
This is windows 10 with Synapse 3.3.1012.101219
Edit: btw, i have already checked for latest updates and there are none. This is a major breaking bug and needs to be fixed. I only bought these headphones a couple weeks ago and probably going to take back. shame because my last Razer headphones were good. last i buy unfortunately, once bitten twice shy etc...
Kraken Tournament Edition with USB broken with latest Razer Synapse 3
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Did you guys filed a feedback to them to let them know it's not isulated issue ? It's more of us for sure because not everyone knows about insider forum.Synapse 2 works for me like a charm and im using it since beta with surround pro ot my old Kraken pro.I'm still waiting for reply from them
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Yep as TW1SM said, it worked fine for me until the latest software update of Synapse3, then it broke. After uninstalling and going back to synapse 2 it worked, or when i bypassed the usb/thx box by plugging into another soundcard it worked too. So something wrong with the latest update to synapse3.
Yup, something got messed up during a Synapse update. There are at least 3 of us with the issue. I mean its pretty clear, it works without synapse installed. It breaks when synapse 3 is installed. SO the THX USB is fine.
TW1SM
No, it wasnt present. This was working fine.
I was thinking that the thx usb card was the issue or Synapse 3 and now im sure its Synapse.Razer Support said that this is isolated issue.Well... it is not ...
They told me to try e few things but the did't work and now i'm waiting for reply from them.Also will mention what you told me when they reply.
No, it wasnt present. This was working fine.
Was this problem presend with the previous versions of synapse 3
Same problem here.Switched back to Synapse 2 and surround pro.Will wait for a fix.I also tried sending a report and it says i didn't have internet connection ....
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TW1SM
Same issue for me. If you uninstall Synapse it works fine.
I took mine back to jbhifi and swapped for a steelseries arctis v5. Competing product. USB, similar switch between chat / gaming sound etc and most importantly no strange distant spatial sound i experienced with the razer tournament usb sound card. I suggest you do the same given the complete lack of support on here for this.
Same issue for me. If you uninstall Synapse it works fine.
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Ok just re-installed and sure enough sound comes through terribly static. For example moving the windows volume slider i can sometimes hear the standard sound/chime. but most of the time hear nothing but an horrendous static. This was not happening before the latest version.
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