Mouse is not working as should | Razer Insider

Mouse is not working as should

A
Hello i have problem with the mouse when starting up the pc:
When i shutdown the pc and turn it on in the morning
the mouse is working but stopping responding to my hand movement for sec in the middle
Till i turn off the pc and unplug the cable from the tower,
I'm not sure what to blame the psu mobo, however diff mouse is working ok

thx aviv

mouse - razer 8k
psu - rm750x
mobo - z690 gaming x
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3 Replies

O
There's a firmware update that's supposed to fix the issue.

https://mysupport.razer.com/app/answers/detail/a_id/4540
A
sry i meant to say
the mouse is working but stopping responding to my hand movement for sec in the middle

already did the firmware, it helped
Razer.Zionzedd
Userlevel 7
Have you tried to clean re-install the Synapse application? If not yet, you can follow the steps here to proceed. If that didn't help, PM me the serial number so I can validate its specifications and look for other steps to help you resolve the connection issue of your mouse.

*Thread locked to curb conversation to PM.
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