My Viper V2 Pro won't charge or turn on | Razer Insider
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Question

My Viper V2 Pro won't charge or turn on

  • 2 October 2023
  • 34 replies
  • 6213 views

I only got my viper v2 pro 2 months ago, and out of nowhere it stopped charging or turning on. When I plug it in, no lights turn on, no windows usb sound plays, and it doesn’t show up in the razer synapse dashboard either. I tried tapping the power/dpi button on the back, and I also tried holding it down for different amounts of seconds, and still nothing.

It was flashing red before this all happened, so I believe it ran out of battery.

I left it plugged in for 30 minutes just to see if it could gain a charge while unresponsive, but I still can’t get it to work.

Has anyone seen this happen before? Is there anything I can do to get it working again?

34 Replies

dataclassicMantis849

Same problem, it just stopped working. It wont power on and isn't detected by Razer Synapse.

its teh same problem i have right now. it is stopped instantly when i during in game. am still looking for a solution. thousend people get same issue but no one have still solution.

N

SOLUTION!!

Drove me insane thinking it just died

  1. Plug into wall (can try into PC usb if you don't have a wall plug)
  2. Hold power button for 10 secs or more until it resets

Damn for all who holding few seconds thats for real.. just hold 10seconds it helps, you damn saved my day

covepolyCherry660

I have a problem with my viper v2 pro as it won’t show leds when I click the mouse it won’t charge it won’t work won’t connect to my pc I don’t know why does anyone know how to fix this or do I send it back?? 

placeWineventure246

The same thing happened to me with v2 pro and I left it charging often for 2 weeks and out of nowhere it turned on, but it went crazy, it turns off every 10 minutes, the PC recognizes it when it wants, it works wirelessly normally for 1 hour and It turns off, I can only turn it on by connecting it to the cable and disconnecting it

SP4GNOLLO

In my case, the mouse no longer turns on and continues like this, even after making all the suggestions mentioned above, very sad indeed

basepolyRoseBonbon307

SOLUTION!!

Drove me insane thinking it just died

  1. Plug into wall (can try into PC usb if you don't have a wall plug)
  2. Hold power button for 10 secs or more until it resets

holy thank you so much

SP4GNOLLO

I already tried this method and it didn't work

S

So I did the step with holding the power button for 10 secs or more until it resets and now I can use my mouse but only with a cable. When I unplug the cable it doesnt work. And after all that I can turn my mouse on for like 3 or 4 secs and it works wirelessly and then it shuts down. And when I go to my razer synapse app it says that the mouse is charging but is constantly on 0%. I don’t understand why it wont charge. I still have the warranty It is only 2 months old but I dont want to go to them yet. If anybody knows if there is some kind of fix for this.

B

Also currently having this issue with mine being just over three months. Mine is being detected by my PC and works perfectly fine plugged in, but I got this mouse for the sole purpose of being able to switch between wired and wireless. I would like some help on this issue please

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