Order Cancellation Request | Razer Insider

Order Cancellation Request

S
Gooday, I recently made a purchase on razer's website for a mouse pad, sever days have passed since then and I woke up this morning to an email stating "Your order cancellation request has been submitted". I did not request for this so I'm want to know what could be the cause of this. I don't live in the US but I use a Miami address where my items are shipped to before going to my country to be cleared. Any help on this will be greatly appreciated.
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4 Replies

FiszPL
Rank
Userlevel 7
Badge +1
Did you ordered it to some fright forwarding services company address?
If yes - there could be the problem.
Razer.Speedcr0ss
Userlevel 7
ShalomG
Gooday, I recently made a purchase on razer's website for a mouse pad, sever days have passed since then and I woke up this morning to an email stating "Your order cancellation request has been submitted". I did not request for this so I'm want to know what could be the cause of this. I don't live in the US but I use a Miami address where my items are shipped to before going to my country to be cleared. Any help on this will be greatly appreciated.


Hey @FiszPL! Allow me to take over.

Hey @ShalomG! Thanks for posting your order-related concern here. Have you contacted our Support Team via phone, chat, or email? If you haven't, please send me a PM together with your email address and order number. I'll pick it up from there.
K
Razer.SpeedCr0ss
Hey @FiszPL! Allow me to take over.

Hey @ShalomG! Thanks for posting your order-related concern here. Have you contacted our Support Team via phone, chat, or email? If you haven't, please send me a PM together with your email address and order number. I'll pick it up from there.


Hello, @Razer.SpeedCr0ss,
Only in this forum, I have already seen several people encounter with the order issues. I placed an order several days ago, but till today, I didn't get any update on the order. I contacted the Support Team via chat several times, and this is what the representative said, "Honestly, this really stressed me out 😞 I apologize Knyck but as per checking on our database, there is still no update from our order management team, despite the follow-up messages that I sent to them regarding your case." The order management is daydreaming. It's time to wake them up.
Razer.Speedcr0ss
Userlevel 7
Knyck
Hello, @Razer.SpeedCr0ss,
Only in this forum, I have already seen several people encounter with the order issues. I placed an order several days ago, but till today, I didn't get any update on the order. I contacted the Support Team via chat several times, and this is what the representative said, "Honestly, this really stressed me out :slightly_sad: I apologize Knyck but as per checking on our database, there is still no update from our order management team, despite the follow-up messages that I sent to them regarding your case." The order management is daydreaming. It's time to wake them up.


Thanks for bringing this up. I'll forward this to the team. By the way, please send me your email address, case number, and if it's feasible, your order number via PM. I'll pick it up from there.
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