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Please Fix Synapse 4 Bug Causing Computer Shutdown Issues


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Thermaltake868
sixmao0122 wrote:

I tried to shut down my computer, but the Razer App Engine windows is causing issues and preventing the computer from shutting down. Can you help me correct this?
 

Same problem here, it hangs on shutdown for few seconds, and than shuts down. I updates to latest version still same on Win 11 and Win 10. Fresh Win install on both systems so it’s 100% Synapse problem.

 

Reported problem months ago, but still nothing. I guess they don’t know how to fix it.


  • Insider Mini
  • 8 replies
  • June 9, 2025
Thermaltake868 wrote:
sixmao0122 wrote:

I tried to shut down my computer, but the Razer App Engine windows is causing issues and preventing the computer from shutting down. Can you help me correct this?
 

Same problem here, it hangs on shutdown for few seconds, and than shuts down. I updates to latest version still same on Win 11 and Win 10. Fresh Win install on both systems so it’s 100% Synapse problem.

 

Reported problem months ago, but still nothing. I guess they don’t know how to fix it.

 

@Thermaltake868 Your're completely wrong about this [from Razer's point of view], because as they state it “it is an expected behavior as the Razer AppEngine is still running in the background” 😂😉

Yeah right… how come all other programs on Windows that are shutting down don't have this behavior?

And, how come that Synapse v3 is also not having this issue.

It should be somewhere/somewhat in Synapse v4, but like you said: I guess they don't know it either, so they just fall back on “too bad, we don't know, we don't care, not our problem, just deal with it”.

And that for a almost a 200 euro mouse...


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