Plugged in, Not Charging | Razer Insider
Solved

Plugged in, Not Charging

  • 16 April 2023
  • 58 replies
  • 8067 views

Hi there,

The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.

It is because when I connect the power supply to the computer, there is no response at all.

 

I heard someone said maybe the software(Windows 11) problems !

I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.

What should I do?

 

Attached is my laptop information.

Microsoft Windows 11 Home

version(10.0.22621 Build 22621)

Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409


Many Thanks

 

icon

Best answer by mjcouchman 18 April 2023, 14:35

View original

58 Replies

I also got the same Problem for Razer Blade 17 late 2021 (RZ09-0406).

I try charge it with 65watt type c charger for few minute and somehow 230W charger working again.

My problem also occur in windows 11 then I try downgrading to win 10 the issue not comeback.

Still not sure it software Issue or hardware Issue.

 

Hoping for improvement, I am also back to Windows 10 (factory setting) with the image available from Razer.

It makes no difference at all except that I have invested a few hours of time. 

Same model (RZ09-0409) and having the same issues. 

 

All started around the time there was Synapse and Windows update this summer. About 2months after the 1yr warranty expired.

 

Went through all of the troubleshooting steps above as well as Razer support steps. Eventually paid for a diagnostic with them and they replaced the battery and sent it back.

 

Worked well for two days then I performed windows 10 updates to latest and within 24hr problem is back.

 

So I spent money on a new charger, diagnostic and battery....and it ain't working still. Glorified paper weight at this point. 

 

I emailed back support/RMA team....at this point I'll be happy if they just reimburse me for the needless payments cause they don't seem to know what's wrong with their hardware considering how many threads I've found for this exact issue.

I have noticed if you let the laptop drain with the ac adaptor unplugged for a while then plug it in it will sometimes start charging but when it hits 98 or 100 it will stop charging

possibly a software issue like some weird interaction either with windows or synapse or the battery management checks 

Razer gave me feedback that it was probably a hardware problem and that I could send it in for repair.

(for money, of course)

I will not do that and so my Razer Blade is the last piece of hardware I bought from this company.

I am also having the issue with the same model not charging with the provided adapter anymore.

the issue does seem to happen when there is a synapse and windows update, usually will fix itself through multiple restarts and unplugging/plugging back in. no confirmed root cause of it though. will work completely fine for a few month then the issue reappears no sure if people are experiencing the same. 

As Peter961785 said, The on and off charging problem as I would like to call it happen randomly like every month.

One day the problem happens and the laptop starts acting up for days, And then one day the problem just fixes itself and the laptop charges just fine for weeks and then the problem reappears again and repeat.

I wish somebody had a definite answer on how to fix this issue

 

I recommend people that have an “on and off” charging issue to just leave the Razer Blade unplugged overnight and the plugged it again the next day.

it’s usually charged just fine for about a week (in my personal experience) before it starts to act up again, If that happens just repeat. IDK what the exact issue is tbh, But Razer seriously need to take a deep dive and fix this issue

I have the 2020 Model, And it’s infuriating when I see other people’s video online with the exact same problem with a later Blade model

I recommend people that have an “on and off” charging issue to just leave the Razer Blade unplugged overnight and the plugged it again the next day.
<snip>

I have been struggling with the on/off problem for a year and a half. I have replaced my battery and adapter, done the discharge/recharge cycles, reset devices, fresh Windows install, etc., so many times with no consistent resolution. Then I tried what Crow_Calypso reocmmended -- turning it off, unplugging everything, and then letting it sit for an hour. Then plugging it back in and booting up. And it works again.

Hi, i just had this problem.  In fact it started months ago.  I originally thought i had hit a setting that allowed the laptop to be powered only via the AC so it didn’t bother me at first as its usually plugged in when i’m working.  Stupid me!

But the problem started when i had a Synapse update on my laptop.  In fact i don’t even remember it been active when i bought it.  But i accepted the auto update.  I’ve never found a need to alter any settings in synpase which is why i never really thought about it.  Till today!

I noticed the smart charger for the battery, tried to switch it off.  Didn’t help, so i thought ill get rid of Synapse, and suddenly my battery charges again.

Now i don’t know how consistent it is as this is the first charge in a while.  But if anyone is still having an issue maybe try this.

 

I’ve noticed that digging through reddit and other discussions online it seem that it issue  reoccurs with multiple people around the same time, furthering my guess it related to some background software, possibly a pushed update.

I’ve noticed that digging through reddit and other discussions online it seem that it issue  reoccurs with multiple people around the same time, furthering my guess it related to some background software, possibly a pushed update.

I don’t think it has anything to do with Synapse, Since I’ve tried to tinker with Synapse with uninstalling and re-installing it, And the on/off charging issues still happens anyhow.

My guess for the main reason for this on/off problem is that it probably have something to do with how the charging port is designed that is causing this issue, I personally don’t have any technical background to know for sure, but just simple guess.

I recommend people that have an “on and off” charging issue to just leave the Razer Blade unplugged overnight and the plugged it again the next day.
<snip>

I have been struggling with the on/off problem for a year and a half. I have replaced my battery and adapter, done the discharge/recharge cycles, reset devices, fresh Windows install, etc., so many times with no consistent resolution. Then I tried what Crow_Calypso reocmmended -- turning it off, unplugging everything, and then letting it sit for an hour. Then plugging it back in and booting up. And it works again.

Glad that it worked out for you, I think that leaving it unplugged for a set amount of time (in you case one hour) is the only consistent fix with this issue

I’ve faced the on/off charging issue about three week ago, And now that it’s gone my laptop charged just fine after the issue is fixed. 

Just some bro-science reccomendation here by me:

  • Always unplug the charger when it’s at 100 percent and charge it again when the computer is low.
  • Leave the laptop unplug when doing light work like browsing the web, working on a text document, etc.

The only time you want to plug the computer is when you’re doing something needs heavy computational work like playing a video game, rendering a video, etc. Other than that, just leave the laptop unplugged.

Man, as much as I loved Razer product, I would never recommend my family or friends to ever get a Razer Blade when problems like this keeps re-appearing and plaguing the later models.


 

Userlevel 1

This is issue has plagued me the past couple of days.  I have been playing around with it and I can’t seem to get it to charge properly.  Every time I plugin it connects and disconnects constantly.  It makes me sick to my stomach, after spending $3000+ for a 2021 Blade 15 Advance there is no solution for this. 

 

Drained my battery last night turned off my laptop and let it charge all night and nothing.

 

I’ve even read that disconnecting the battery isn’t an option as when you game with no battery it doesn’t draw enough power from the power supply.

 

This is my 3rd laptop from Razer I will never buy again or recommend if Razer can’t get us a fix!

2022 RB14 3080 ti model here. Getting this issue like everyone is describing :/ 

I’ve been enjoying this computer so this much I can’t tell if this is a software issue or not. This issue has been plagueing me as well and I got this computer for the black friday sale. Might just end up returning it to get a G14 if this issue isn’t resolved soon.

I’ve been trying to test some things and am wondering if anyone else has these same symptoms.

  • Unplugging and replugging from the same outlet does not work
  • Sometimes, unplugging the 230w charger wire that connects from the brick to the plug works?
  • When it disconnects, changing outlets immediately charges it (for 6 - 10 more minutes), then it disconnects again. Then swapping back to previous outlet works again.
  • My razer synapse was bugged, unable to check for updates. Trying to uninstall synapse finally gave me the option to update it :/
  • The green light on the 230w charger stays on after the laptop stops charging, then it eventually fades away. Unplugging from the laptop doesn’t do anything.
  • Unplugging and replugging in the same outlet eventually works and the green light on the charger turns on.

Finally, this issue is very inconsistent. It has not happened in the time it took me to write this post lol.

(edit) Also, after making this post, I launched minecraft and immediately had the issue. Could this potentially be a wattage related issue?

2022 RB14 3080 ti model here. Getting this issue like everyone is describing :/ 

I’ve been enjoying this computer so this much I can’t tell if this is a software issue or not. This issue has been plagueing me as well and I got this computer for the black friday sale. Might just end up returning it to get a G14 if this issue isn’t resolved soon.

I’ve been trying to test some things and am wondering if anyone else has these same symptoms.

  • Unplugging and replugging from the same outlet does not work
  • Sometimes, unplugging the 230w charger wire that connects from the brick to the plug works?
  • When it disconnects, changing outlets immediately charges it (for 6 - 10 more minutes), then it disconnects again. Then swapping back to previous outlet works again.
  • My razer synapse was bugged, unable to check for updates. Trying to uninstall synapse finally gave me the option to update it :/
  • The green light on the 230w charger stays on after the laptop stops charging, then it eventually fades away. Unplugging from the laptop doesn’t do anything.
  • Unplugging and replugging in the same outlet eventually works and the green light on the charger turns on.

Finally, this issue is very inconsistent. It has not happened in the time it took me to write this post lol.

(edit) Also, after making this post, I launched minecraft and immediately had the issue. Could this potentially be a wattage related issue?

 

Update to my situation, it was my 230w charger. There was a razer store near me and I got one to test it and everything has been fixed. I just received an already dying charger I guess :/ 


Currently getting razer to send me a new one and I think I’m gonna always have 2 in case 1 breaks for the future.

If anyone wants to start a class action lawsuit I’ll be happy to sign

Userlevel 1

I finally figured out a solution that works for me!

Do this if you have the issue of a laptop not charging with the 3-prong charger, after having ruled out a faulty charger. 


1. DON’T USE USB-C CHARGING AT ALL. 
2. Let it run unplugged until the battery depletes, then wait a few hours. After waiting, connect it to the 3-prong charger and then again wait a few hours (while the laptop is powered off). 
3. Turn on the laptop. It should be able to charge again with the 3-prong charger.

 

More info here:
https://insider.razer.com/razer%2Dsupport%2D45/razer%2Dblade%2D15%2Dadvanced%2D2021%2Dwoes%2Dcan%2Dt%2Duse%2Dchargers%2D50311

Same problem here with my

Razer Blade 14" (2021) | RZ09-0370x
 

I generated a battery report as indicated here:

https://mysupport.razer.com/app/answers/detail/a_id/2198/~/how-to-get-a-battery-report-and-create-an-energy-report-from-a-razer-blade

 

The report shows that power is quickly switching between AC and battery power:

This behaviour is not permanent but happens randomly and very frequently in recent days.

 

Tried almost everything proposed in this thread, no solution so far. :(

 

 

Userlevel 1

I believe it has to do with the battery overcharging and miss reading.  It’s very likely a hardware issue and isn’t something as simple as replacing the battery.  Personally I will never buy Razer again. 

 

Try this unplugging your laptop uninstall the AC adapter and ACPI-Complaint Control Method Battery under device manager - let your laptop die and turn off.  Once totally dead and off, plug it in let it charge 8 hours.  Then turn back on.  This solution may or may not work.  It did end up working for me, however, I am inclined not to unplug my laptop as it is stable right now and detecting the charger.  Good luck.  If it doesn’t work I read from another that just leave it plugged in (never unplug) until it fixes itself. 

Hi guys, I just experienced this battery issue three days ago as well. Razer Blade 17 Pro 2020. As from today, I only had this laptop for less than 23 months.

  1. Power adapter shows led green light which means it is working.
  2. Laptop green led light is off which I assume is not charging when plugged in. Windows shows it is running on battery and not charging at all.
  3. Approached Razer technical support and they took like more than 30 mins to get an analysis instead of telling me where their service center is so I can send in for a check. Sent the battery report and the energy report etc. Apparently, it costs S$99 (Non-refundable) for them to collect your system and do the follow-up checks. Support also gave me an estimated repair cost of either; battery S$80+, or motherboard S$2000+. There is also a S$120 workman fee! Ridiculous!
  4. I considered for a day and decided not to go with their repair service since it’s so expensive and maybe try to buy a replacement battery and replace it since my 1 year warranty already expired.
  5. Today was the 3rd day after I unplugged my laptop which I turned it off at 84% battery remaining. It suddenly started charging again but there is still no green led light on the laptop. I’m still monitoring the situation.
  6. I’ve read many forums and from the Internet that Razer Blade laptops have this battery problems, which also causes battery bloating as well. Apparently it is their systems’ problem but yet it hits the consumers hard and we are still required to pay for repair fees!
  7. I’m hoping my battery will not bloat any time soon and now I’m still considering whether to replace the battery.
  8. Very poor and disappointing after-service from Razer regarding their super expensive systems and most of us are actually supporters of Razer products.
  9. I will update again soon after more monitoring of the system.

razer blade 15, advanced model : Excatly the same problem. 

i am really confused to see all your feed back and that there is  still no real solution to fix it. i had a thread with razer, they asked me to do a lot of thing, update and i don’t know. i stopped before the bios update because to complicated for me. as i read, it don’t change anything.. somebody  know how much will cost if i send it to repair to razer? 

it is incredible as we all paid really expensive for that laptop! ;-( shame on razer !!

razer blade 15, advanced model : Excatly the same problem. 

i am really confused to see all your feed back and that there is  still no real solution to fix it. i had a thread with razer, they asked me to do a lot of thing, update and i don’t know. i stopped before the bios update because to complicated for me. as i read, it don’t change anything.. somebody  know how much will cost if i send it to repair to razer? 

it is incredible as we all paid really expensive for that laptop! ;-( shame on razer !!

I believe there is a diagnostic fee around 150 aud then they will replace the entire motherboard since they dont know what is wrong except that there is a clear manufacture error ( will cost 3000+ aud) about the same as what you would pay to by a new laptop

Anyone here tried replacing their battery? I’m already thinking of changing my battery. Where can I find one?

 

I finally figured out a solution that works for me!

Do this if you have the issue of a laptop not charging with the 3-prong charger, after having ruled out a faulty charger. 


1. DON’T USE USB-C CHARGING AT ALL. 
2. Let it run unplugged until the battery depletes, then wait a few hours. After waiting, connect it to the 3-prong charger and then again wait a few hours (while the laptop is powered off). 
3. Turn on the laptop. It should be able to charge again with the 3-prong charger.

 

More info here:
https://insider.razer.com/razer%2Dsupport%2D45/razer%2Dblade%2D15%2Dadvanced%2D2021%2Dwoes%2Dcan%2Dt%2Duse%2Dchargers%2D50311

 

The suggestion by @opherv worked for me (thanks!). It is still very regrettable the issue is not permanently fixed and Razer is not doing anything about this given how widespread this is. 

Reply