Razer 17 Pro Black screen after 2004 Windows 10 update

I also have to sign my name to this issue.

RBP 17 4k 120 (2020)
Issue started when I updated my video card drivers from the August rendition to the Sept 17 one. Blank screen after starting the update.
Recovered the system.
Tried a BIOS update from 1.00 to 1.04. Same issue, recovered again.
Updated the system to newest Windows update. Tried the drivers again, same issue.
Recovered the system AGAIN.
I've since left the drivers on 442.53 and have had no issues since, but I'd really like to be on the most recent drivers.

UPDATE: 456.02 (Aug 17, 2020) still works fine on my Blade, just updated from 442.53 to 456.02 with no issues. Must be specific to 456.38.

rhino8785
I also have to sign my name to this issue.

RBP 17 4k 120 (2020)
Issue started when I updated my video card drivers from the August rendition to the Sept 17 one. Blank screen after starting the update.
Recovered the system.
Tried a BIOS update from 1.00 to 1.04. Same issue, recovered again.
Updated the system to newest Windows update. Tried the drivers again, same issue.
Recovered the system AGAIN.
I've since left the drivers on 442.53 and have had no issues since, but I'd really like to be on the most recent drivers.

UPDATE: 456.02 (Aug 17, 2020) still works fine on my Blade, just updated from 442.53 to 456.02 with no issues. Must be specific to 456.38.

Hey everyone! Thanks for posting your Razer Blade Pro 17 2020's concern here. The team was able to replicate the issue on the NVIDIA RTX 2080 Max-Q graphics driver version 456.38 and currently doing an investigation. In the meantime, if you get the black screen issue and unable to turn the display back on, please perform the following:

1. Connect the laptop to an external monitor, go to the NVIDIA website, and download and install the previous version 456.02.
2. You can also connect the laptop to an external display, and go to Razer Synapse 3.0 > System > Performance and select "NVIDIA@Optimus", then restart your computer.

Feel free to update this thread or submit a case to our Support Team should you need additional assistance. You can also send me a PM.

I have the same issue and the same exact laptop as OP. My HDMI works when I connect it to my LG OLED CX...and I was wondering why there was an issue with playing at 120hz. Was trying to set up FF14 and it only displayed properly at 60hz.

Also, the display on my laptop is black/off. I've tried to start it with the HDMI unplugged, and it does the windows hello, but stay black/off until I plug the TV to the HDMI. Checking display settings doesn't even recognize my laptop screen. This sucks.

I'm going to see if I can uninstall the windows update or revert back to the previous nvidia driver. The laptop and TV via HDMI was working perfectly before I updated. But I'm not sure which update messed it up. Either the windows 10, 2004 did or the latest graphics driver.

**UPDATE**:
Hi everyone...I went ahead and uninstalled the windows 10, 2004 update. My screen is working again. For me, the same setup as the OP (RBP 17 4k 120hz -2019) I followed these instruction here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/

I was also able to run the latest drivers for my 2080 Max Q (456.38)

I hope this helps everyone get to a stable set up. Really disappointed with Windows about that "update" that came from....Windows. SMH. Going to be a bit more picky when it comes from them for now on.

Good luck everyone. Especially the 2020 RBP people. Hopefully this works too.

Oh...and I didn't have to change my GPU to Optimus

greattodayTuftsBlue578
On my Razer Blade Pro 17 2020 Everytime i load a game into fullscreen i get a blackscreen and have to hard shut off.Also to add some times when i turn the laptop on it will black screen. Ive factory reset and reinstalled all my drivers and nothing has worked.even when i went back to previus windows update before 2004 still doesnt work.

I see. What's your NVIDIA graphics version? Please check the steps below:

a. Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK.
b. Then click on YES.
c. Click on the Display 2 tab and look for the Nvidia version on the right side

If it's on 456.55 already, please uninstall and reinstall the NVIDIA display driver while logged in to safe mode. Please check bpvarsity's workaround on this thread. Let me know if it helps.

Should the issue persists, submit a case to our Support Team by clicking this link or send me a PM.

Hey @Razer.SpeedCr0ss , No problem, glad I could help out. Thank you for your help with this issue, really appreciated.
Will stick 452.06 for sure as it works for now and have video to edit.
Have a super day.

Using my RBP 17 2020 on RTX 2080 super same issue here. Just downloaded Geforce Experience from NVIDIA and updated the new graphics driver and black screen lol

I will try the solutions posted here but hey can you fix this asap please razer?

Hey everyone! Thanks for posting your feedbacks/concerns here. Our devs team is aware of the issue. I suggest submitting a case so our Support Team so they track the affected user and gather details from your devices, which can help the team's investigation.

psignostic
I am having the same problem. Brand new RBP 17 2020, 4k display, all drivers up-to-date.

In Dedicated GPU mode: Sleep, Hibernate, screen off (powersave), changing the display frequency, or even plugging in an HDMI will all result in a black screen that won't turn back on. A hard reboot is required to get the screen back. If you have an external screen plugged in when you reboot (screen mirroring), the above testing will result in a working display on the external screen while the main screen remains black as described above.

In Optimus mode: All of the above work normally and as expected.

Also noticed:

In Dedicated GPU mode: Netflix will only stream in 1080p quality (cntrl-alt-shift-d)

In Optimus mode: Netflix will stream in 4k quality (cntrl-alt-shift-d)

I will point the support team on my ticket to this thread, as they don't appear to have heard about this issue.

I appreciate that. Also, please attach a video clip so the team can see the issue closely. Feel free to send me a PM should you need additional assistance.

storybizCadmiumOrange903
Also having this issue, it looks like it's started after the windows feature update...

Hey there! Were you able to submit a case? If you haven't, please send me a PM so I can assist you.

hello, support Razer.
I want to play the new call of duty, black ops, cold war, and my lap top asks to update the nvidia drivers, of which they are the big problem that many of your customers have that we buy the Razer blade pro 17 2020.
I would appreciate if you could help us solve our problem.
Tks.

Same issue here, Razer Blade 17 Pro 2080 MaxQ. Only solution has been to select "NVIDIA Optimus" in Synapse which limits display to 60Hz and negates the best aspects of the laptop. Please help.

So basically all we can do, other than wait until there are new windows updates/patches or new driver versions that solve this problem, is:
Change GPU mode to "NVIDIA Optimus" either in the BIOS or inside Synapse, which limits your refresh rate to 60Hz and therefore sucks very bad (but still better that screen off)
Or to revert the video card drivers to older versions (like for example 442.53)
Is there any way Razer gets notified about this being a problem, so that they can work on a solution???

bestAshGrey354
Hi I have the RTX2070MAXQ version and a similar issue, see my post below. Will this work for me as well?

Has anyone had this issue, when my brand new 1 week old Blade Pro 17 is set to dedicated GPU only in Synapse the screen will not turn on unless the power cable is plugged in. The laptop is on but the screen is black, if I plug the cable in the screen turns on. If I set it back to Nvidia Optimus in Synapse the screen works without being plugged in to power.

I have contacted support but so far the suggestions of creating a new power plan, removing ACPI Compliant drivers and updating the GPU and Intel drivers have not worked.

Thanks for sharing your laptop's behavior on this thread. I'll ensure to cascade this to the team. I've replied to your PM too. Let's continue from there.

Hey everyone! Please update your NVIDIA graphics driver to version 456.55. Also, ensure that your BIOS and EC firmware are updated. Please monitor the laptop's display issue within 24 hours and update this thread. I'll wait for your follow-up.