Razer 17 Pro Black screen after 2004 Windows 10 update | Razer Insider

Razer 17 Pro Black screen after 2004 Windows 10 update

  • 23 September 2020
  • 77 replies
  • 20 views
Show first post
This topic has been closed for comments

77 Replies

G
On my Razer Blade Pro 17 2020 Everytime i load a game into fullscreen i get a blackscreen and have to hard shut off.Also to add some times when i turn the laptop on it will black screen. Ive factory reset and reinstalled all my drivers and nothing has worked.even when i went back to previus windows update before 2004 still doesnt work.
S
Userlevel 3
I have precisely the same issue, running latest everything (Bios, Windows, EC, NVidia drivers etc). When will Razer fix this?!
B
ashleyhall
I have precisely the same issue, running latest everything (Bios, Windows, EC, NVidia drivers etc). When will Razer fix this?!


Have you tried using older Nvida Driver 452.06? That driver seems to work for now. Not a long term fix but works for me for now..
S
Userlevel 3
bestAshGrey354
Have you tried using older Nvida Driver 452.06? That driver seems to work for now. Not a long term fix but works for me for now..


I'll give that a try now, what about the latest 'Studio REady' driver, any better?
Razer.Speedcr0ss
Userlevel 7
Hey bestAshGrey354! Thanks for helping ashleyhall out. Please be aware that the team is still investigating this display behavior. I suggest sticking with NVIDIA graphics driver version 452.06 for now. Feel free to update this thread.
F
Same black screen issue on Razer 17 Pro late 2019.
V
yup same issue and same model as above comment .only difference is that after updating my bios to 1.40 i was able to update windows without have the black screen issue but i still cant pass NVidia driver 452.06 or my computer will go into black screen when playing COD or when it falls asleep.
H
I have 1.4BIOS and NVidia driver 452.06 and windows 10 2004 version and still have the black screen problem after waking up computer from sleep. Tried workaround with hibernating and still get issue. Not sure what to do next.
R
Same issue on my RBP 17 4k 120 (2019). VERY disappointed.
Razer.Speedcr0ss
Userlevel 7
roboterkampf
Same issue on my RBP 17 4k 120 (2019). VERY disappointed.


Hi there! Thanks for posting your laptop's concern here. Have you submitted a case to our Support Team? If you haven't, please send me a PM. Let's continue from there.
J
Did you fix the black screen problem?
I continue with the 452.06 drivers. and I am afraid to update to the most recent ones, since it can return the black screen.Since factory reset is a lot of time and work.
PLEASE.
J
Razer.SpeedCr0ss
Hi there! Thanks for posting your laptop's concern here. Have you submitted a case to our Support Team? If you haven't, please send me a PM. Let's continue from there.

Did you fix the black screen problem?
I continue with the 452.06 drivers. and I am afraid to update to the most recent ones, since it can return the black screen.Since factory reset is a lot of time and work.
PLEASE.
S
Also having this issue, it looks like it's started after the windows feature update...
J
when are they going to fix the problem with nvidia drivers turning black screen?
The game Black ops cold war is coming out, and in order to take advantage of its performance we must update the drivers.
J
I can't install the app, Nvidia broadcast, because the drivers have to be updated
V
Its been about 2 months now, with no fix.
S
I have the exact same issue my model is the RZ09-0314x with the 2080 Max-Q and the 120 hz 4k screen. Same issue happened after updating the bios, and the drivers.
V
Yeah sorry to hear I am tired of waiting so I am just getting a different company laptop. 2 months and no fix is way to damn long.
B
SanDMaN809
I have the exact same issue my model is the RZ09-0314x with the 2080 Max-Q and the 120 hz 4k screen. Same issue happened after updating the bios, and the drivers.


Hi I'm not 100% sure if it's fixed but updated the bios file yesterday with a new version I see they recently uploaded: RazerUpdater_v1.1.1.2_DA750-BIOSv0106 and it worked for me, I'm not using the Game ready driver though I'm using the Studio driver: 456.71 After the update I did have the same issue and a windows startup error but then after 2 restarts it now works perfectly. I have the RTX2070 version. I also updated the Intel graphics command center. 1.100.2765.0 I have windows version 10.0.19042 Build 19042 and Razer Synapse v. 3.5.1030.101917

Maybe useful maybe not, good luck!
B
ViperDust
Yeah sorry to hear I am tired of waiting so I am just getting a different company laptop. 2 months and no fix is way to damn long.


Hi I'm not 100% sure if it's fixed but updated the bios file yesterday with a new version I see they recently uploaded: RazerUpdater_v1.1.1.2_DA750-BIOSv0106 and it worked for me, I'm not using the Game ready driver though I'm using the Studio driver: 456.71 After the update I did have the same issue and a windows startup error but then after 2 restarts it now works perfectly. I have the RTX2070 version. I also updated the Intel graphics command center. 1.100.2765.0 I have windows version 10.0.19042 Build 19042 and Razer Synapse v. 3.5.1030.101917

Maybe useful maybe not, good luck!
S
Razer.SpeedCr0ss
Hi there! I understand how urgent the issue needs to be resolved. Our Support Team is still investigating and working on a fix. If you have a case number, please send it to me via PM so I can review and update it.


It's been two months now almost with this issue persisting and no fix yet
S
bestAshGrey354
Hi I'm not 100% sure if it's fixed but updated the bios file yesterday with a new version I see they recently uploaded: RazerUpdater_v1.1.1.2_DA750-BIOSv0106 and it worked for me, I'm not using the Game ready driver though I'm using the Studio driver: 456.71 After the update I did have the same issue and a windows startup error but then after 2 restarts it now works perfectly. I have the RTX2070 version. I also updated the Intel graphics command center. 1.100.2765.0 I have windows version 10.0.19042 Build 19042 and Razer Synapse v. 3.5.1030.101917

Maybe useful maybe not, good luck!


There's no 1.06 bios version for my late 2019 Blade pro unfortunately
G
i Sent my laptop for repairs and nothign was fixed and when i got on here to see some fixes and nothing worked.im just wondering why is it taking so long to fix.
S
the only fix I found is reverting to the old nvidia driver 452.06 from August 2020, but that makes the performance in newer game titles sub-optimal. Or to keep it connected to an external monitor which is not always an option because of the nature of my work, I'm using this laptop for both work and gaming. It is ridiculous that no fix has been made yet for $2600+ laptops particularly when this issue has been going on for a long time and it was confirmed that Razer were able to recreate the issue.




greattodayTuftsBlue578
i Sent my laptop for repairs and nothign was fixed and when i got on here to see some fixes and nothing worked.im just wondering why is it taking so long to fix.
J
SanDMaN809
la única solución que encontré fue volver al controlador anterior nvidia 452.06 de agosto de 2020, pero eso hace que el rendimiento en títulos de juegos más nuevos sea subóptimo. O para mantenerlo conectado a un monitor externo, lo cual no siempre es una opción debido a la naturaleza de mi trabajo, estoy usando esta computadora portátil tanto para trabajar como para jugar. Es ridículo que aún no se haya hecho ninguna solución para las computadoras portátiles de más de $ 2600, especialmente cuando este problema ha estado sucediendo durante mucho tiempo y se confirmó que Razer pudo recrear el problema.

4600 Euros in France.
CookiesCookie settings