Razer Audio Mixer video freezes | Razer Insider
Question

Razer Audio Mixer video freezes

  • 25 November 2023
  • 29 replies
  • 717 views
directEggshellPERIDOT598
Userlevel 1

Hello,

since 6 month or so i had some really anoying problems with my audio mixer, when i watch videos (no matter where youtube, netflix, netflix app) the video freezes but the audio continues.

After the latest Synapse update it got even worse. Now when i watch a video it freeses in the first 10 seconds, bevor i could watch for a few minutes. Only fix is relaoding the page.

It also only occours  when there is a video, youtube music with out video runs fin for hours. But as soon as i turn on the video its starts buffering after some time but the audio keeps playing. Even when i let it play in the backgroung which is the most anoying part, since i can’t really hear my youtube playlists anymore.

 

I’m sorry for any typos since english is not my first language.

 

 

29 Replies

portalfirstXanadu333

i am having this issue and have found that using the restart audio drivers function on the customize tab replicates this issue. i suspect there is an automatic/scheduled prompt to restart audio drivers that messes with video encoding in session. 

K

How does disabling fast startup fix this problem? Doing it now…fingers crossed!

 

Edit - It doesn’t fix the problem. Audio still will lag causing issued with videos to either stop entirely (e.g. YT) or cause the video to buffer while the audio persists in which having to mute the video will let the video catch up to the audio….this is frustrating to say the least.

G
Userlevel 1

Update from me:

Windows 11 pro: All updates

Faststart disabled

Razer Synapse Version: 20240229

 

Problem is fixed.

 

I know there is an update for the synapse software, but I don’t want to risk it getting broken again.

G

Hi all. I had the following problem. I bought a Behringer UV1 mic preamp (similar to DBX 286s) and when I connect it to a razer audio mixer I get a constant loud noise. I've already connected it via XLR and TRS Jack 6.3 and it's still noisy. Moreover, this is not even background noise, but noise at the same level as my voice. If I connect the Behringer uv 1 preamplifier to my PC and connect headphones to it, the sound is excellent, but as soon as I connect it to a razer audio mixer, loud noise and interference immediately appear. I've already tried changing XLR cables - it's not the problem. I think it's the mixer that's the problem.

G
Userlevel 1

Disabling the fast startup does not solve the problem on windows 11

G
Userlevel 1

Final Uodate:

 

i solved my whole problem by disable the “fast startup”-bootsetting on windows 10.

u can find it on power options → system settings

 

i hope this will help a few people  here

best greetings ;)

 

Thank you, I’m on windows 11 but I will still try I out.
Will reply if it works on windows 11 too.

F
Userlevel 1

Final Uodate:

 

i solved my whole problem by disable the “fast startup”-bootsetting on windows 10.

u can find it on power options → system settings

 

i hope this will help a few people  here

best greetings ;)

F
Userlevel 1

Update:

The videoproblem is fixed by using the Beta Synapse Software BUT:

Now after every time i start my PC after a few minutes i get a blue screen called “WHEA UNCORRECTABLE ERROR”… i installed windows again but nothing chances! The bluescreen is still there!

I disconnected the audio mixer and the blue screen problem is fixed! but now i have no audio device! Jesus…..!

 

I will go to the competitors Elgato and get the “Stream deck +”. i ordered allready

this device can a lot more thinks and the price is the same!

 

Razer shame on you that u dont get us any support here

Tycho170

Is there a fix for the static noise problem with the mixer? After some time of using the mixer I get a static noise on a random applicatie like spotify or a game. But the rest sound normal.

retroRoyalFuchsiaJADE650

After 24 hours of use Synapse 4 beta, mixer work fine.I don't notice any problems yet. Thanks to

I deleted the razer synapse 3.0 application and downloaded razer synapse beta and it seems that this problem has been solved. Try to do so, too, maybe it will help you. P.S. English is not my native language, I used Google Translate

 

F
Userlevel 1

Now i tried the beta synapse software. the video problem is solved with the beta but now i have another problem!

Every time i restart or boot my PC the audio mixer is not working. To solve the problem i have to reconnect my usb cable from PC or  razer audio mixer. then it works but i have to reset the windows sound settings and soundsettings in my game..

 

it sucks..

G
Userlevel 1

Had to switch to the normal synapse again. The beta-version caused more problems than it helped.

So off for sound and video stutters we are again.

F
Userlevel 1

i have the same problem. till i knowed that razer is the problem it needs weeks. 

paid much money for this and it doesnt work! -.-

G
Userlevel 1

Update:
I just switched to the beta and the first audio problem is solved.

But another audio problem is introduced. After a restart the audio levels are set to 50% on all levels. Turnin them up takes five seconds, but that’s at least fixable fast.

G
Userlevel 1

Wanted to uninstall Synapse and then saw under the modify option, that there is new update avaible (20240112).

Edit:

And: Problem not solved, but it takes much longer for it to occur.

CLens

I deleted the razer synapse 3.0 application and downloaded razer synapse beta and it seems that this problem has been solved. Try to do so, too, maybe it will help you. P.S. English is not my native language, I used Google Translate

Thanks for the info, I’ll check it out now.

G

I deleted the razer synapse 3.0 application and downloaded razer synapse beta and it seems that this problem has been solved. Try to do so, too, maybe it will help you. P.S. English is not my native language, I used Google Translate

G

Same problem here

G
Userlevel 1

I’ve now had it happen in a game too. South Park: The Stick of Truth. Sound and Video completly out of sync. I guess for cutscenes they use video and just overlay your character.

 

But the whole thing is just ridiculous. A device to help you set your audio ruining it.

CLens

Same here. Really hope that this get some attention. This is an ULTRA MAJOR issue.

retroRoyalFuchsiaJADE650

Same problem! ALL streaming multimedia freezing, youtube\netflix\twitch even the trailers on Steam! Browser music have same problem… After 24 hours without reboot, device starts crackling, and synapse not respounce….

Check in LatencyMon, the DPC Latency is going over 10000, Razermixer.sys is going crazy. 

And this stuff, on my both PC, AMD and Intel. 

After i remove device from the system, everything work grate! 

Dear support, please, start talk with us. What you doing to fix this NIGHTMARE! 

Y

i have also sane problem.

G
Userlevel 1

Bump.

New update didn’t fix the problem.

Is there a site with the changelogs to see if it will be included in future updates?

G
Userlevel 1

Same problem here. Would like to see a solution to this problem.

D

Same problem

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