Razer Barracuda - Not blinking when charging & Can't update firmware | Razer Insider
Solved

Razer Barracuda - Not blinking when charging & Can't update firmware

  • 22 February 2023
  • 65 replies
  • 3761 views
C
Userlevel 1

I’ve bought Razer Barracuda this January and recently about two days ago, the light indicator is not blinking/turned on while charging. The light indicator works fine when  i turning on/off the headphone, pairing bluetooth, switch mode etc. And i thought it’s firmware issue, so i checked for updates. But then, when i tried to update it to 1.5.0-1.02.00 versin, the updater gave me this error (attached) and my razer suddenly disconnected. Tried to reconnect and update again but still the same.

 

Anyone have experienced this?

 

Thanks in advance!


 

icon

Best answer by chocoblast 27 May 2023, 08:55

View original

65 Replies

tbtbrmdhn
Userlevel 2

Razer do something!!

A 
Exactly the same problem. Contacted support. - They simply refused to help, referring to some security measures.
I think, that this was my first and my last product from Razer.
6

I am having this exact problem as well, but looking at this thread, I can see that representatives that look at this forum have about the same attention span as the customer support via email (that of a goldfish).  I’ve been through two headsets, and this is my third headset (Razor Barracuda 2.4 Black) from Razor.  So far, I am VERY thoroughly dissatisfied with the quality of the product and I have yet to get a response back on either technical support or email.  Razer, if you can’t fix the problem, give us refunds for the products that keep breaking.

S

I have the same problems stated here, Razer, please fix.

manyakguclumiyav

It’s a major firmware bug and also it’s very annoying thing. When you try to charge your device while headphone on, your device may have this bug. Solution is very easy. Remove right speaker cap and four screw from unit. After that disconnect the Li-on battery from the unit for a while. When the battery disconnected try to turn on your unit. Then you can connect battery connector. That is the solution.

 

Enjoy!

 

 

H

I just got this problem yesterday, and I don’t know how to fix this problem!!

No light blinking when charging, and fails to update the firmware...

W

I have exactly the same problem, and when I turn off the headset, it says ‘Po-’ instead of ‘PowerOff’.

nolankotulan
Userlevel 1

It’s a major firmware bug and also it’s very annoying thing. When you try to charge your device while headphone on, your device may have this bug. Solution is very easy. Remove right speaker cap and four screw from unit. After that disconnect the Li-on battery from the unit for a while. When the battery disconnected try to turn on your unit. Then you can connect battery connector. That is the solution.

 

Enjoy!

 

I do confirm that it fixes the led issue and that it is really easy to do, thank you!

It doesn’t fix the «power off» voice being cut when you turn it off but that… 

I guess it is as it is and is it really important? Not in my opinion.

The weird part is that before, the firmware updater said an update was required (from v1.05.00 to v1.05.00_r2) and it never worked because the headset was shutting down almost immediately, but after this operation, it shows that my firmware is already up to date (v1.05.00_r2) and thus that no update is needed.

Anyway, it is fixed now.

Now remains a question, as I don’t want to try by myself: do we have to avoid charging the headset while it is turned on to avoid causing the bug again?

Per aspera ad astra
Razer.Zionzedd
Userlevel 7

Hi chocoblast,

 

Did you already try to reinstall the driver of your headset? PM me the serial number so I can validate its model and check for other workarounds. Thank you!

gardenRawSiennapulse958

I have exactly the same problem

Lizardaxeman

Same issue here, Dongle connects fine, headset connects fine, but as soon as the update starts the headset shuts itself off, and it will no longer blink while charging.

C
Userlevel 1

Hi @Razer.Zionzedd ,

I did reinstall the driver through device manager (‘im on Windows) but still nothing. The firmware updater still gave me the same error. Are there any other ways to reinstall the driver? I sent you my serial number.

Thanks!

bizloadCyanBlueAzure969

It's the same with me! I hope this will be fixed soon, because when I bought headphones, the same charge indicator was flashing

T
Userlevel 1

Razer, where is the Synapse update? The problem with the THX Audio mixer was not solved in Barracuda Pro

M

Hi chocoblast,

 

Did you already try to reinstall the driver of your headset? PM me the serial number so I can validate its model and check for other workarounds. Thank you!

Hello, is there any solution to this problem?

talkquickCadetBlue240

My solution was to sell this piece of S to a reseller for 60 bucks and go for another brand. 

As much I love my Razer mice, those headsets are a faulty mess. Worst mic I've ever used and firmware updates, that brick the device. What a joke.

bytesharpRackley672

Very frustrating. I’m experiencing the same exact issue!! 

A 
Exactly the same problem. Contacted support. - They simply refused to help, referring to some security measures.
I think, that this was my first and my last product from Razer.

Try updating your windows if that helps. Mine just magically fixed after updating windows.

I have already instaled the latest update of windows 10.  

Nothing has changed. Problem still exists.
S

Okay. I can confirm that brute force method posted by Helgrid above is worked. After several attempts it works and headset updated to 1.5.0-1.02.00.

So I’ve tried 2 times at first. After each attempt it fails. Then I’ve rebooted PC. Tried again and noticed that light became white while updating but no luck. Off and on headset after that. Then started process again. I’ve noticed that light became white on a few seconds and in this moment I’ve pushed UPDATE button and on second try it finished in a momentum and I saw saw notification that headset is up to date.
Now light blinking with red light while charging again.
 

UPD> And yep, it’s not a solution RAZER, just make your job well.

L

I am having this same problem. The battery is charging just fine, but it does not blink red as it should. Synapse sometimes recognize the headset, sometimes it doesnt. And sometimes it says the barracuda needs firmware update, but it fails to do so (same error as OP). Tried a clean install of synapse, tried a new cable, and even formatting my PC. Nothing changes.

Q

Same issue here. Isn’t there any solution? 

K
Userlevel 1

I’ve bought Razer Barracuda this January and recently about two days ago, the light indicator is not blinking/turned on while charging. The light indicator works fine when  i turning on/off the headphone, pairing bluetooth, switch mode etc. And i thought it’s firmware issue, so i checked for updates. But then, when i tried to update it to 1.5.0-1.02.00 versin, the updater gave me this error (attached) and my razer suddenly disconnected. Tried to reconnect and update again but still the same.

 

Anyone have experienced this?

 

Thanks in advance!


 

Same Issue exactly here, Status LED do not blink when charging and does not give any indication for completion!!, Also tried the firmware updater same thing happened after clicking install 3 seconds then headset shuts down on its own and error appears on updater!!, PLEASE HELP

gdspd8

I have the exact problem. Previously,  I update the firmware and it die on me. My whole set cannot work and need to RMA. The technician advise me not to update any firmware. Today, I discover while charging there is no light indication. I try to update the firmware again and it fail at 70%. I was very scare as I thought my set is dead again. Luckily, I power up my set and plug out/in the dongle and it can be detected. I run the firmware setup to check the version. Still the old one. I think I had to live with the no light charging issue.

tbtbrmdhn
Userlevel 2

Guys, I have the same issue. 

The exact same issues. At first I realized that my Barracuda suddenly drain in battery, last I checked it was 80% and after reconnecting it, it reduces to around 30%. I tried to charged it and realized the charging indicator light neither red or green as follows:

 

 

I thought it was firmware issue, and tried to re-install it, but the same error message occur exactly like @chocoblast . It said need an update, but after continuing the update, the Barracuda shut off and the error message pop up. 

 

I also have the same issue with @wusland. As I can remember, previously before fully shut off the woman inside the headphone will complete a full sentence “Power Off” instead it was only ‘Po-”.

 

Its an issue happening to more than 10 people using Razer Products, I think there should be a real solution for this matter. Its Razer dude, not some fake Chinese product 

M

So, I ended up doing an RMA with my headset and the new one came back with firmware 1.3.3 which worked totally fine. However, I went ahead and updated it to 1.5.0 which is the latest and guess what, it’s now doing the thing where the lady’s voice which says “Power Off” gets cut off so she only says “Power O--”. Thankfully, the charging light is blinking when charging though and I am up to the latest firmware so I can live with it. I just think it’s funny that the 1.3.3 FW was bug free and updating it to the latest brought back one of my old problems.

Reply


CookiesCookie settings