Hello there I have a brand new Razer Blade 15 Mid 2019, 2070 MaxQ, 512gb. RZ-0301
Whenever I wake up the computer from sleep, the screen will go black anywhere between 10-180 seconds after waking up. The backlight of the display will still be on, but nothing is displayed. Everything else will still work, for example, if I was watching a video or listening to music, it will continue to play and I can hear sounds when screen goes black. Keyboard shortcuts and function keys like volume and keyboard brightness will work, but the screen will remain black. I can even close programs and stuff with keyboard shortcuts like Alt+F4, so Windows is definitely still responsive and not crashed. If I sleep the computer while it's black and wake it up again, the display will fix itself until a few moments later it will go black again.
There are no errors in the Windows Event log
I've tried this on both Windows 1903, and 1909, with latest updates. I've tried it with both default and latest Intel Graphics drivers, as welll as both default and latest NVIDIA drivers, and turning on/off hibernation, auto sleep settings, etc.
It always still happens.
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Razer.SpeedCr0ss
Hi U-Type! Thanks for posting your Razer Blade 15's concern here. Does the issue happen while the refresh rate is set to 60Hz? Please send me a PM together with a video showing the issue. I'll pick it up from there.
Hey everyone! Have you contacted our Support Team via phone, chat or email regarding the same issue? Should you need additional assistance, please send me a PM together with your case number. Let's continue from there.
Setting the refresh rate to 60hz on a 240hz monitor is *not* an acceptable solution. Temporary workaround maybe, but not an actual fix. I'm experiencing the same issue with my week old late 2019 Blade Advanced w/ Optical Keyboard.
Userlevel 7
- Razer Support
- 7596 replies
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9 January 2020
Hi U-Type! Thanks for posting your Razer Blade 15's concern here. Does the issue happen while the refresh rate is set to 60Hz? Please send me a PM together with a video showing the issue. I'll pick it up from there.
Hey everyone! Have you contacted our Support Team via phone, chat or email regarding the same issue? Should you need additional assistance, please send me a PM together with your case number. Let's continue from there.
Hey everyone! Have you contacted our Support Team via phone, chat or email regarding the same issue? Should you need additional assistance, please send me a PM together with your case number. Let's continue from there.
Same issue with my week-old razer blade 15 (late 2019)
why is Razer quiet about this? So many people on this forum and on Reddit have been complaining about this - https://www.reddit.com/r/razer/comments/bur1ii/screen_randomly_turning_off/
why is Razer quiet about this? So many people on this forum and on Reddit have been complaining about this - https://www.reddit.com/r/razer/comments/bur1ii/screen_randomly_turning_off/
The last drivers I can see on Razer's site are from mid 2019, let me know which ones you installed, I'm eager to try!
Updating firmware did not help. As it is my only computer, the thought of it being away for over a month, potentionally without any benefit, does not feel like a viable option. So, switch brand?
This is a very common issue and Razer has not given a proper answer to it yet.
People sending their laptops for an RMA are reporting more than a month long wait before getting them back, and sometimes the replacement has the same problem.
The best workarounds I've found so far are to either use the display always at 60hz, or not let the display go to sleep/hibernate - so either leave the laptop open at all times with the screen on, or turning it off and on again between uses.
People sending their laptops for an RMA are reporting more than a month long wait before getting them back, and sometimes the replacement has the same problem.
The best workarounds I've found so far are to either use the display always at 60hz, or not let the display go to sleep/hibernate - so either leave the laptop open at all times with the screen on, or turning it off and on again between uses.
Great, but who wants a 240 hz screen running at 60 
i updated all the firmware today. Let’s see if it helps
i updated all the firmware today. Let’s see if it helps
have you set your display refresh rate to 240 or 60Hz?
apparently setting it to 60Hz fixes the problem (at least for me in the last 2 hours...)
apparently setting it to 60Hz fixes the problem (at least for me in the last 2 hours...)
This issue happened to me once after doing a new windows 10 install. Was the first week of ownership and I had just upgraded the ssd with a 1tb one. It started after I enabled hibernation and was testing resuming. Even a hard reboot several times did not help as it would go back to a black screen. I was about to take the system back but it started acting normally all of a sudden and has not happened since (2wks now). I am using the latest Nvidia drivers 441.66 released on 12/10. My system is mid-2019 adv with 2070-MaxQ and 144Hz screen.
Same here.
I even did a clean install of Windows, no change...
I even did a clean install of Windows, no change...
I have the same issue. No reply from Razer as of yet (case pending...). This started in the summer when i got mine, so problems from day one.
I started getting this same issue this week.
For more information, I have provided the BIOS info of my system. (*Removed for security purpose)
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