The Razer Blade 16" (2023) Customer Firmware Updater dated 2024-07-25 won’t install.
When it launches, it complains about that it can’t load the driver WinRing0x64.sys . So I disable Core Isolation und rebooted. Now the application launches but nothing happens. Any hints? I am on Windows 11 23H2 pro.
Oh, and I did install the recent Customer Firmware Update befor this one without any problems.
Turns out there is an event in the WIndows Event Display about \Device\HarddiskVolume3\Program Files (x86)\Razer\Update Tool\WinRing0x64.sys - that file seems corrupted.
Same here! Any official replies from razer about this issue yet_
Same here! Any official replies from razer about this issue yet_
I hope they listen here?
I really like their products, but i´ve heard customer experience is not so good, and barely answer any request. Lets hope this time is different. Speacilly regarding intel i9 CPU issues recently. i imagine this update must be related somehow with it
I suspect the other update for the BIOS is the one for the Intel problem. This one is for the GPU.
I have the same error
Still no answer from Razer? Or it has already been fixed?
Still no answer from Razer? Or it has already been fixed?
I don’t think there was any progress. 😬
Still no answer from Razer? Or it has already been fixed?
No wonder will they fix this problem
Bump… having same issue.
Same here, I was able to install the BIOS update to upgrade from 2.02 to 2.03, but this update that lists improvements for GPU won’t install.
I am also having this issue. I would love nothing more than to update to the newest BIOS versions on this powerhouse of a machine. But the Beast just won’t settle down and family up with Windows 11. I’m stuck with the same error ;( please tell me someone found a workaround or a fix?
Anyway to boot from ISO or USB disk thing etc…
I am also having this issue. I would love nothing more than to update to the newest BIOS versions on this powerhouse of a machine. But the Beast just won’t settle down and family up with Windows 11. I’m stuck with the same error ;( please tell me someone found a workaround or a fix?
Anyway to boot from ISO or USB disk thing etc…
I did try to boot Windows from a USB drive. That doesn’t solve the problem. The downloaded updater installs itself in C:\Program Files (x86)\Razer\Update Tool . It might be an option to boot Windows in safe mode or from an USB stick and run the installed Updater, not the downloaded one. I haven’t found the time to try that out.
Running the extracted installer after booting from a USB drive or in fail-safe mode doesn’t fix the problem.
Having the same issue here as well.
I opened a support case. I used “Need Help?” on this page https://mysupport.razer.com/app/answers/detail/a_id/9739 and said the update won’t install, that the page is not helpful, and referenced this thread. We’ll see what that leads us to….
I’m also having the same issue.
Really? For 14 days still no update from Razer?
Same issue :/
I would be interested to learn if anyone actually successfully installed that update?
I have the issue too, I used both Synapse 3 and Beta to get updates but nothing seemed to work. I couldn’t install the firmware or even BIOS 2.03!!! It’s frustrating!
I’ll try the update once I’m done with thermal throttle issue!!!
My system package temp is 90c-100c and crashed many times so I unplugged/shut it down and waiting for thermal pads (PTM7950) and paste to arrive to re-paste both cpu and gpu hoping temp will drop!
Update: After asking for lots and lots of information, Razer support now asks me to expect an answer in a few days. So maybe there will be some help finally.
I have the issue too, I used both Synapse 3 and Beta to get updates but nothing seemed to work. I couldn’t install the firmware or even BIOS 2.03!!! It’s frustrating!
I’ll try the update once I’m done with thermal throttle issue!!!
My system package temp is 90c-100c and crashed many times so I unplugged/shut it down and waiting for thermal pads (PTM7950) and paste to arrive to re-paste both cpu and gpu hoping temp will drop!
Wow, that seems to be bad. My razer has no problem with thermal throttle. Maybe you activated overclock in bios and Razer synapse? My temps are in chill 60c
Update: After asking for lots and lots of information, Razer support now asks me to expect an answer in a few days. So maybe there will be some help finally.
Let us know what you hear back. I just bothered to update the firmware on the device to hopefully resolve my USB-C charging and some other things. Would be interested in what this update has in store.
Update: After asking for lots and lots of information, Razer support now asks me to expect an answer in a few days. So maybe there will be some help finally.
Let us know what you hear back. I just bothered to update the firmware on the device to hopefully resolve my USB-C charging and some other things. Would be interested in what this update has in store.
Well, I had them ask for a video of the problem which I already provided and now they say they will come back to me in 3-5 business days. Sounds to me like the issue actually made it to the real technical support.
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