Razer Blade Pro 17 2020 Ram Issue | Razer Insider

Razer Blade Pro 17 2020 Ram Issue

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P
No good news. It feels like they didn't read the letter I submitted with the RMA or all the cases I've opened. They replaced the screen saying it was flicking (I don't recall issues with the screen). When I got it back to swap out the memory I found the wireless antenna cables weren't plugged in.

Anyways to the memory issue. The system came back with bios v1.06. Putting back the hyperx 64gb 3200 modules still crashed when gaming. I also tried the 2933 xmp profile. Same issue. It seems to crash when the GPU is under load. So still no success. The 16gb modules still run stable though.

Not sure what else to try now. I know games don't need 64 gigs of ram but I'm trying to use this system for other creative work as well.

Still waiting on some answers on my support ticket
Razer.Speedcr0ss
Userlevel 7
pongwon
No good news. It feels like they didn't read the letter I submitted with the RMA or all the cases I've opened. They replaced the screen saying it was flicking (I don't recall issues with the screen). When I got it back to swap out the memory I found the wireless antenna cables weren't plugged in.

Anyways to the memory issue. The system came back with bios v1.06. Putting back the hyperx 64gb 3200 modules still crashed when gaming. I also tried the 2933 xmp profile. Same issue. It seems to crash when the GPU is under load. So still no success. The 16gb modules still run stable though.

Not sure what else to try now. I know games don't need 64 gigs of ram but I'm trying to use this system for other creative work as well.

Still waiting on some answers on my support ticket


Hey there! I've re-escalated your laptop's concern. I've sent you a PM with the new case number.
TurboTacho
Userlevel 5
I'm rather curious, if I may ask, what game(s) were played that led to this crash?
First-time owner of an upgraded Razer Blade 15 Advanced (2020) - IME FW 14.1.67.2046 https://valid.x86.fr/cache/banner/h1h9zn-2.png
S
Userlevel 3
TurboTacho
I'm rather curious, if I may ask, what game(s) were played that led to this crash?


Battlefield 5 and Flight Sim 2020, they'll play for 15-30 minutes or so, and then just terminate or the laptop freezes. This doesn't happen at all with stock RAM.
S
Has there been an update?

I contacted Razor support to no avail. At first, they said all 2933MHz 64GB (2x32) DDR4 160 Pin sticks will work. Then I pointed them to this and the below threads and support said they couldn't help, nor give any other advice. Rather disappointing.

threads I'm tracking with this issue:

In General
/razer-17-pro-ram-upgrade-hyperx-impact-3200mhz-xmp-does-work-dont-buy-crucial.63951/#post-650519

In Systems
/razer-17-pro-2020-ram-upgrade-options.64991/

/g-skill-ripjaws-series-64gb-will-this-work-on-my-razer-blade-pro-2020.65112/

In Support
/razer-blade-pro-17-2020-ram-issue.59373/
S
Can we get some support help from Razor?

/razer-17-pro-ram-upgrade-hyperx-impact-3200mhz-xmp-does-work-dont-buy-crucial.63951/#post-650948

There continues to be 64GB RAM issues, can we get some help on this? Razor seems to be quite deaf on this issue.
S
I bought https://www.amazon.com/gp/product/B0848NL2BQ/ref=ppx_yo_dt_b_asin_title_o09_s00?ie=UTF8&psc=1

2x32GB HyperX 2933/CL17 DDR4 RAM at 2933

  • With no bios changes did not work
  • With XMP profile 1 did not work
  • With XMP profile 2 (which lowers 2933 to 2666) did work and has been stable for nearly a week

What is "did not work" for me was the inability to run at 2933 and:

  • pass Windows 10 Memory Test, it failed to reboot into windows
  • run 6 x Docker containers (each with 2GB of RAM)
  • run WSL instances (ubuntu, 16GB memory per instance)

When I did the above tests I saw the Blue screens of death either immediately or within 10 minutes.

My personal opinion

There is no proof the 4k Pro can run 64GB of RAM at 2933, and significant evidence across many threads that 2666 does work with XMP Profile 2.

My suggestion

Is for Razer to admit this publicly and change their marketing to only running 64GB at 2666 or at least let us know how to achieve 2933.

My next steps

I might not be Razers target market, nevertheless, my experience with this Razer laptop made me decided to purchase ~50 Dells and continue with MacBook Pros for Software Engineers at my company. They also run in 2666, but at least this is honest and public. Razer's marketing and poor support around 64GB @ 2933 removed my trust in them.
_
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your concerns here. This is odd. I'll cascade this to our Support Team. Please send me a PM together with your Razer Blade Pro's serial number. Let's continue from there.

Done, I just sent you the SN.
_
Razer.SpeedCr0ss
I've replied to your PM. Thanks for the these photos. I'll create a case and forward this to our Support Team.

Hi @techno_hideo_ ! Thanks for the PM. Please send me photos showing the error/stop codes too. Save the files via Google Drive or to another online drive account then paste the link in your PM. Let's continue from there.

Hey thanks for your reply, I have submitted case (*Omitted for security purpose) for this and some "Zach R" is helping me with it, please guys I really hope you have something for us as Im for sure returning this laptop if I cant max it out with 64GB as advertised, I dont want to because I love my Razer but I will because one of the purposes of the purchase was to run it with 64GB of RAM.

Thanks,
Lennart
J
Is this what you bought

HyperX 2x 32 2933mhz
Part Number: HX429S17IBK2
1 Attachment
Ljcastellano
JJYODA
Is this what you bought

HyperX 2x 32 2933mhz
Part Number: HX429S17IBK2

Correct!!
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Razer.SpeedCr0ss
I've replied to your PM. Thanks for the these photos. I'll create a case and forward this to our Support Team.

Hi @techno_hideo_ ! Thanks for the PM. Please send me photos showing the error/stop codes too. Save the files via Google Drive or to another online drive account then paste the link in your PM. Let's continue from there.

Hi!

Any updates about this issue?

Thanks,
//Lennart
Razer.Speedcr0ss
Userlevel 7
_D_E_A_D_
Hi!

Any updates about this issue?

Thanks,
//Lennart



Hi there! Sorry for the delayed response. I've notified the Support Team. They're still communicating with our devs and will reply to your email within 24-48 hours. I appreciate your patience.
L
Ljcastellano
I bought the below 64GB ram kit to upgrade my 2020 Razer Blade Pro 17. I'm having BSOD and sometimes it just stays in the razer logo forever. When I insert the original Ram that comes with the computer, I don't have any problem. As a test, I installed in one slot the 32 GB (HyperX), and in the second slot, the 8GB (original that comes with the laptop) and the computer work fine. The issue happens only when I connect both Hyper X Ram 64GB.

I reset the computer to factory settings, and updated the BIOS to the latest version 1.03 but the issue still present. Razer please help!!

See the amazon link below for the RAM I bought.

HyperX Impact 64GB 2933MHz DDR4 CL17 SODIMM (Kit of 2) Laptop Memory HX429S17IBK2/64
https://www.amazon.com/gp/product/B0848NL2BQ/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

I got same issue with HyperX Impact 64GB 3200MHz , intermittent BSOD in both slot with HyperX, single-channel ok,
L
Ljcastellano
The issue is the BIOS and Razer need to address that. I couldn't wait for Razer and I just returned the Hyper RAM and I bought two of the Samsung 32GB DDR4 2666MHz RAM. The downside is the speed 2666MHz but it is running fine.

https://www.amazon.com/gp/product/B07N124XDS/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

My friend got Samsung 32GB DDR4 3200 CL22 also ok, seems Razer like Samsung, still hope can fix HyperX
L
Razer.SpeedCr0ss
I've replied to your PM. Thanks for the these photos. I'll create a case and forward this to our Support Team.

Hi @techno_hideo_ ! Thanks for the PM. Please send me photos showing the error/stop codes too. Save the files via Google Drive or to another online drive account then paste the link in your PM. Let's continue from there.


/razer-blade-pro-2020-xmp-bricks-my-laptop.61308/ Just found another post here similar issue iwth 32GB kit, I would guess 64GB not the ROC but XMP, seems Blade not working with high "CL" RAM
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your Razer Blade's concern here. I suggest submitting a case to our Support Team or send me a PM. I appreciate your cooperation.
Razer.Speedcr0ss
Userlevel 7
coastrushDesire945
Hello, I also tried upgrading my Razor Blade Pro 17 today, using 2x32GB HyperX 2933/CL17 DDR4 RAM.
(I also submitted this case to support)

The machine boots with 64GB, but Windows would BSOD soon afterward. I actually managed to start Forza 4 and start playing the first time, but then...

I was curious, that perhaps one of the sticks was defective, so I tried with only one, and then only the other 32GB stick inserted into one slot. The machine worked fine.

Then I put in one of the original 8GB sticks into the other slot, and the machine is still working fine with 40GB of RAM since. No issues so far. I tried swapping both 32GB sticks, so they are also OK.

This seems to be a BIOS issue (to me), as only the 64GB configuration is problematic.

It would be nice to get advice on this quickly, as I can still return the RAM for a full refund if using them both is not possible for some reason.

Thanks!


Thanks for sharing your observation. I call that the RAM dance (swapping/testing the modules to both slots). Please send me your email address or case number via PM so I can update your case.
J
I'm having exactly the same issue with my HyperX 64GB ram. Is there a solution to that?
Razer.Speedcr0ss
Userlevel 7
Lawalong
It is very hard to post a message in here actually, got lots of permission denied intermittently. Can you also fix the Forums ...


Have you tried sending me a PM? Should you still have an issue, please let me know so I can send you a PM instead.

Hey @JADEfrontYellowGreen520! I've replied to your PM. I'll wait for your follow-up.
J
@coastrushDesire945 @Lawalong @Ljcastellano @_D_E_A_D_ Did you guys figure it out?
C
Ljcastellano
I bought the below 64GB ram kit to upgrade my 2020 Razer Blade Pro 17. I'm having BSOD and sometimes it just stays in the razer logo forever. When I insert the original Ram that comes with the computer, I don't have any problem. As a test, I installed in one slot the 32 GB (HyperX), and in the second slot, the 8GB (original that comes with the laptop) and the computer work fine. The issue happens only when I connect both Hyper X Ram 64GB.

I reset the computer to factory settings, and updated the BIOS to the latest version 1.03 but the issue still present. Razer please help!!

See the amazon link below for the RAM I bought.

HyperX Impact 64GB 2933MHz DDR4 CL17 SODIMM (Kit of 2) Laptop Memory HX429S17IBK2/64
https://www.amazon.com/gp/product/B0848NL2BQ/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

I have the same problem when running 32GBx2 RAMs together with my 2020 Razer Blade Pro 17 4K120Hz RTX2080. My 64GB RAM kit is Kingston 32GB HyperX Impact HX432S20IB/32 DDR-4 3200MHz CL20 SODIMM. There seems to be no issue when the 32GB RAM runs in single channel.

After verifying the RAMS are not faulty. Razer Tech Support guided me to upgrade BIOS to 1.04 but it does not solve the problem and they have asked me to return the laptop to repair center. Hopefully this problem can be solve with another new BIO update instead of risking the laptop being damaged with shipping back and forth.

Since this issue has been brought up for months, has anyone manage to solve this without needing to buy another set of RAMS for trial and error?
J
I feel the same, I'm waiting for a senior technician that was supposed to reply within 24h for 72 hours now. I'm just gonna return my RAM.
I wish I could do the same with my Razer Blade to be honest. At this point I'm not sure if I even CAN have 64 gb of ram in it.
Pretty disappointing.
L
JADEfrontYellowGreen520
I feel the same, I'm waiting for a senior technician that was supposed to reply within 24h for 72 hours now. I'm just gonna return my RAM.
I wish I could do the same with my Razer Blade to be honest. At this point I'm not sure if I even CAN have 64 gb of ram in it.
Pretty disappointing.


Hi mate, 64gb 3200 CL21 Samsung works fine for me (for 2 weeks now), but this one without XMP so it working at 2933 eventually
J
Lawalong
Hi mate, 64gb 3200 CL21 Samsung works fine for me (for 2 weeks now), but this one without XMP so it working at 2933 eventually

Thanks man!
I'll try to find it in Europe; )
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