Hi @LutherBlak,

Thanks for raising your concern here regarding the charging problem of your new Razer Cobra Pro mouse. Did you already try reinstalling the Synapse 3 app? If that didn’t help, please PM me the serial number of your device so I can verify its model and check my resources for other workarounds to help you address the issue. 

Already done , I’ve tried everything and went through RMA. Waiting for a new one. But thanks

I am having the same issue.  Just bought it, added the charging disk and it will not charge.  

RMA, best solution if you have the same issue

Don’t mention it. Feel free to message me anytime should you have further questions or other concerns.

@Rballweg2011 I already responded to your message asking information so we can kickstart a support ticket. Thanks!

I’ve got the same issue here

Hi @soloBlueBellbase212,

I’m sorry to hear that you’re experiencing the same problem as OP. I sent you a PM so I can assist you accordingly and escalate your concern to the relevant team for advanced resolution. Hoping to hear back from you soon. Thanks!

Same issue here, I am able to charge my Cobra pro through usb cable but whenever I try to use the mouse dock pro nothing happens. The dock is lighting up and it will pair with the mouse but will not recharge it.

Hello,

I had this problem with my basilisk v3 pro and mouse dock pro. I fixed that by taking out the Puck and put that again on that. Check you have locked the Puck. You should check the lines on the Puck and the point on your mouse. If you don't have the puck perfect on your mouse, you can't charge.

After that i never touched the puck again and i never had any issues.

I did the puck thing and now it charges perfectly.   Thank you so much for that information.  Thank you to everyone that helped or tried to help.  I appreciate it so much.

Same problem here, Just bought it