I wanted to share that I had a Case opened for my Razer Core X. I bought two so far but one of them, I believe had issues after my boy told me that his laptop can no longer detect it. After troubleshooting and isolation, I realized that the main board may be faulty. I know that my Razer Core X is long out of warranty but I asked Razer how much would it cost for a board replacement.
Emailed Razer and I got a Case # 250330-000422 on 30th March 2025. After numerous email follow-ups on 4th April 2025, 8 April 2025, 12 April 2025 and today (4th May 2025), no reply. I am basically being ignored for a customer who has purchased 2 of their Razer Core X.
What is the point of having a customer support when you don’t even have the time to revert back to customer who are willing to pay? This leaves a bad impression for global company who only just wants to push products and not offer support for the products they produce. How do I make an official complaint?