Razer devices constantly disconnecting and reconnecting

i did find a workaround for this, though it goes through the battery shockingly

connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness

i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)

the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again

Having the same issue. 

My DeathadderV3 (wired) mouse keeps disconnected every 3-4 seconds when I move it while the Synapse 3.0 is on.

It keeps connection when I don’t move it but as soon as I move it, it disconnects again.

Turning Synapse 3.0 off solves it, however it’s very frustrating since I use many other Razer devices need preference setup.

I’ve tried completely uninstalling driver, Synapse and reinstalled it however it replicates the situation.

I’ll see what Razer Support replies to my ticket.

So here’s what I did to clean the Synapse bloatware, and reinstall Synapse 3. As background, you can see above I was having issues with the Blackshark V2 headset (wired version with USB plugged Razer “sound card”). I was having the following issues:

1.  Disconnecting (which we’re all having), and when it disconnects, basically no other sound or mic devices were showing in windows when it happens.
2. “Popping” sounds, and just generally crappy sounds.
3.  Inability at time to select certain functions in the Synapse UI.

I followed the steps outlined below, and for 2 days now, and lots of gaming, I have not had a single disconnect, no popping sounds or crappy sound, and no instability at all. 

When running the uninstall / clean procedures below, the main thing I found was LOTS of leftover crap (from a normal uninstall) that was left in the various C:\ folders that the instructions tell you to manually check and delete. And I mean lots of folders with lots of junk, that the normal uninstall doesn’t seem to clean out. 

Basically I think it boils down to poorly written software and uninstall procedures. Razer seems to put bloatware all over the place, and doesn’t properly remove it. Top that off with a bad website with information all over the place and forums that are also difficult to navigate. AND (this is the big one) poorly written update codes that seem to break everything, which pretty much means every time they update the software I’m going to plan on doing a complete uninstall, clean and fresh reinstall with the updated installer. I’m going to turn off auto update, and from here on out, when I see an update is available, I’m going to wait and see if there is an updated fresh installer (there should be with every update), and do a complete flush and reinstall new. No more “update” process for this kid...

So here are the steps I used

(BEGIN INSTRUCTIONS)

First, do this:

How to re-install the New Razer Synapse, Synapse 3 & 2.0 on Windows

I expanded the Synapse 3 + sign, at the above link and followed the written instructions to remove all the bloatware first. Didn’t watch the video.

Reboot.

Next:

IN ADDITION TO THOSE STEPS, AFTERWARDS I DID THIS:

Ran the software uninstall tool https://rzr.to/Tf53xj  I don’t know that this actually did anything, but couldn’t hurt.

Ran the following windows command. These commands must be run from the powershell / C:/ prompt. In Windows search bar, type “cmd”, when you see  “Command Prompt (app), right click and run as administrator. You will get the black window with the C:/ prompt.

copy/paste these commands in this order:, hitting Enter after pasting the command in the C:/ prompt

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Reboot, then proceed with a fresh install of Synapse 3.

(END INSTRUCTIONS)

So that’s it. Again, knock on wood, I’m trouble free again with the Blackshark headset. I don’t think this is anything to do with whether it’s a plugged or wireless Razer device. Based on people with different hardware, plugged and unplugged, this firmly points at the Synapse software.

I’ve been watching for version changes (by downloading the synapse every now and again and saving the downloads and comparing verions). I’m going to try the “new” razer synapse RazerSynapseInstaller_v1.15.1.561. Will report back on my findings after a new, clean install

Thank you for this thread.. I had a fully working setup, then bought a razer mouse and keyboard, installed the software that came with it and now my ps4 controller that was connected via bluetooth randomly disconnects mid-game so to find this thread where their customers have been complaining about this issue for a year is so great because I thought I was going crazy!  So again thank you, now to return this garbage!

Adding to this - 

Having the same issues. All Razer devices will randomly start disconnecting and reconnecting for about a minute, then when they stay connected, all input is extremely janky, rendering devices completely unusable until I manually disconnect and reconnect them from my PC. 

I have tried changing USB’s slots, using the devices on another PC, turning off all lighting effects, etc. This problem started recently, and has been getting progressively worse. Every Razer product I have purchased in the past 5 years has given me premature grief at one point or another. This may be the last straw before I permanently switch to a competitor.

Current Razer Products:
Razer Deathstalker V2
Razer Naga Trinity
Razer Goliathus Extended Chroma

Maybe in your case. But in the cases where we’re talking about Headsets like the Blackshark, there is no transmitter. It’s a USB plugin straight from the headset. And recently it all started when they were doing software updates one right on top of the other.

Same here with a Blackshark Headset. Worked fine for over a year, then about a month ago they started pushing out a bunch of software updates, I don’t think it’s a stretch to say at one point there was 3 in one week. Then the headset sound started popping, disconnecting and reconnecting, losing all sound, etc.

The internet is filled over the years with complaints about Razer software. Seems their QA department isn’t very good. It’s understandable that it can be difficult to upgrade software due to the variety of PC systems people have, but widespread problems like this should no be happening, and it DEFINITELY shouldn’t be the same type of issues ongoing year after year.

I have also seen that the website isn’t maintained very well, there are many ways to link to downloads both on the website and various links in the software, and I noted that some links take you to different versions of software.  That’s sloppy. 

I eventually uninstalled everything a couple of weeks ago, but saved those downloads so I could watch to see if there were any update, and I do see that there is a different Synapse software compared to a couple of weeks ago, it was RazerSynapseInstaller_V1.14.0.500, now it’s RazerSynapseInstaller_V1.15.0.504.

So I’m going to try again to see if things have been fixed. I doubt it has.

Also, they should maintain a page that has all previous versions of the software so people can at least roll back to the versions that work. Lots of companies do that. When you don’t do that, you wind up with unhappy customers. So if you’re going to have sloppy updates and sloppy QA, the least you can do is provide previous versions so people can still enjoy your product while you fix your problems.

I have seen some posts from people saying that reinstalling Windows fixed the issue, I don’t think I’m doing that. 

I love the Blackshark when it works, it’s a great headset, but I have others here that I can use, and I have no problem throwing them in the trash if they don’t fix the software and fix their overall issues with how they do updates.

Hi.

I also have a similar problem. The mouse randomly disconnects and blocks for a few seconds (both on the cursor and on the RGB) and starts working again and synchronizes the RGB. This only happens with Synapse 3 running and no games open. 

Now, i have disabled Chroma Apps and check if it keeps happening again.

My razer hardware:

Razer Ornata Chorma;

Razer Mamba TE;

Razer Firefly;

Razer Goliathus Extended Chroma.

I am currently having a problem with disconnecting / instability with my Blackshark V2 headset, began last week. I noticed Razer has been doing a lot of updates lately, but this is really annoying. I’m trying to stream/record some flight simming, and after a few minutes all sound shuts down,, and windows shows no audio or mic devices.

Event viewer shows : AUDIODG.EXE as the faulting application.

I’m going to uninstall everything and reinstall, but this is really annoying.

I’m sure it’s the Razer software, as along with this sometimes the “THX Spatial audio” does not recognize the installed sound card to emulate itself on, and has to be “fiddled with”.

Pretty sad software, that’s for sure. If I confirm this, I’ll post back, but seeing as how OpGamingDK literally just posted about disconnecting hardware, along with others within the past week, there is little doubt in my mind Razer is the problem.

Is there a known fix for this. This is CRAZY. I spent 150 dollars on a keyboard that disconnects while Im typing or gaming? I like the keyboard when it works but now I am thinking this is a Company problem and that Razer products should be avoided. Think I’m gonna have to return if I cant find a fix.

Same issue with my razer kraken kitty headphones. I bought a brand-new pc yesterday and my headphones worked fine until synapse installed. They keep disconnecting and reconnecting or my pc doesn’t recognize it at all. 

Edit: it’s a vanguard issue for me. uninstalling riot vanguard fixed it.