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My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.



This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.



My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.



I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.



I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.



Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.



(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.

I used to defend Razer in the past, but seeing the lack of respect  to the users that clearly have an issue with their hardware is outrageous. Bye Razer, I will never buy a product related to your brand again, and I hope that others follow me.


same issue as everyone above. this needs to get fixed before this happened i swore by razer and now even my old keyboard is having the same issues as my new keyboard I've tried everything in this thread nothing has worked and I'm absolutely let down razer hasn't fixed it with how long its been.


Hey BasedShadyBright_Light, and Deanduffus! Does the issue happen while plugging the devices into another computer? Please try removing all Razer-related files from your PC through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer and install the Razer Synapse 3.0 and its supplemental updates. Let me know how it went.

I am having the same issue on my Razer Huntsman V2 Tenkeyless. There are no driver updates on Razer website. I have used on another PC and the only thing different was mother board etc. both are running Windows 11.


Why wont Razer do anything about this? This is a known issue and has been for a while looking at this thread?

 

I’ve just brought a razer Huntsman elite V2 Tenkeyless and it just keep disconnecting and making these stupid noises while it disconnects/reconnects.


Hi all, I have had this same problem randomly for a couple of years & it returned a few days ago & I’ve managed to get to the bottom of it & it’s pretty out there tbh…. 
 

Firstly I’m UK so 240v if that matters. 
I have my system on an extension lead on a double wall socket, on the other side I randomly have some electronics to some snake enclosures connected via thermostatic controls, so when the enclosures reach the temperature they shut off power & then come back on when needed. 
I have some that pulse the power lower meaning less power thus less heat generated, last week I got a new snake & out come the trusty Microclimate mini-stat 100, this is a simple on off device so it turns on when it needs heat & off again when up to temperature. 
The analogue device when used on the same wall socket bank as my pc somehow kicks out synapse, I don’t know if it’s due a tiny surge of power being used or stopped, The unit it’s controlling is a tiny 15 watt heat cable. 
This somehow kicks out Synapse for a split second  & effects no other programs, synapse then fails to detect my Kraken TE headset connected via usb until I unplug it & plug it back in & then click to set it to default in synapse again. 
This may have to be done in game too as every sound device including webcams & Sony controller can then be detected as potential microphones, despite Synapse being the default sound device on my pc. 
My workaround will be just to move the thermostat or put a surge protector on it, it’s a pretty wacky reason to lose connection though. 

I’m only really posting incase it helps others out of thier frustration, you may have a phone charger, rgb lighting or any other electrical device tripping out Synapse
 


So this is obviously a common issue and has been for a while now it seems. So my question to Razer is why have you not done anything to support your customers who use your product? And I’m sure you’ll come back with try uninstalling and reinstalling, but that doesn’t seem to fix it either. So why don’t you guys identify the problem……. And fix it? 


same issues as all of you here sadly, I have a Naga Hyperspeed x and an Orochi v2 and they are CONSTANTLY disconnecting and reconnecting, no mattr what advice I follow. Fully reinstalled windows and the issue continues to persist. 

Absolutely dogwater 2.4Ghz software from Razer, cos they both work fine over Bluetooth. Just upsetting tbh. 
Guess I need to find a new pair of mice cos I cannot keep playing like this. 


Just to add to your concern ladies and gentleman  I would like to say that I as well started to get problems with these constant disconnects.

I have a Razer Basilisk Ultimate (Wireless mouse that has a dongle in that Razer mouse dock Chroma) then I have Razer Blackwidow V3 Pro keyboard( wireless dongle is inside motherboards USB port). And a Razer Nari Ultimate Headset (wireless dongle is inside Razer Base Station V2 Chroma).  I have simultaneously bought these products around 2 years ago.

For 1 full year there were NO problems at all.

Then for the headset “Razer Nari Ultimate” WiFi dongle just “died” , and it was advised in many places on the internet that this indeed happens with these WiFi dongles with this headset , so as suggested on the webs I bought a WiFi dongle Exactly for this device on Aliexpress (around 20$) from the guy who has 5000+ sales of this said dongle and 100% positive reviews , since this guy IMPROVED the dongle thats done by Razer so its NEVER going to burn out/ die.

So for another 1 year till this moment all 3 Razer devices worked well wireless.

But now again, Keyboard “Razer Blackwidow V3 Pro” started to randomly disconnect itself ONLY in games. For example running forward pressing “W” longer than 10 seconds Character suddenly stops I can see keyboard flashing for 1 millisecond and I have to press “WAGAIN so the character can go on ( for the same 10 second or so ) then in freezes again and you repeat. I quickly tested this in Starfield  then Star Citizen and World of Warcraft =  same result. OK Razer - I updated all my APPS / Firmware for all 3 devices /EVERYTHING else is up to date. And it still does that.

So I go see this on forums and HERE we ALL are again. Someone suggests that TURNING OFFRazer Synapse” right before trying to play will work. I tried that - IT WORKS. No any disconnects, no any reconnects. Everything works fine. You can leave all other Razer APPs online if you want just TURN OFF “Razer Synapse”  and your good.

Is this really a quality of your APPs Razer? I will never EVER get another Razer device OR suggest them to my gamer friends who already laugh at me that I got them in a first place.


My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.

This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.

My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.

I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.

I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.

Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.

(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.

 

February 5th, 2024.

I’m suffering from the same issue, and on a weekly basis I have to repair my synapse for this useless software to remember my prefered settings.. My personal opinion is to stay aware from razer products.

im using kraken headset v3, chroma widow wireless keyboard and viper wireless mouse.

 

i love the gear, but the software and support is worse than blizzard activision


Having the same issue. 

My DeathadderV3 (wired) mouse keeps disconnected every 3-4 seconds when I move it while the Synapse 3.0 is on.

It keeps connection when I don’t move it but as soon as I move it, it disconnects again.

Turning Synapse 3.0 off solves it, however it’s very frustrating since I use many other Razer devices need preference setup.

I’ve tried completely uninstalling driver, Synapse and reinstalled it however it replicates the situation.

I’ll see what Razer Support replies to my ticket.

 

Actually it didn’t fix and started doing again after few hours later.

I tested this to other PCs and devices that don’t have Synapse at all and did the same thing.

I guess it was hardware issue, not software. Claimed RMA and it’s on the way.


i did find a workaround for this, though it goes through the battery shockingly

 

connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness

 

i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)

 

the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again



interestingly, after i think i spotted the issue with the keyboard not the mouse as i mentioned above, i remembered something

 

i was using the blackwidow v3 pro and naga pro for about a year before this disconnecting issue showed up, i figured it was due to some synapse update. however about the same time this happened the usb over on the blackwidow keyboard broke. so rather than risk losing my usb receiver, i swapped the sync usb to the keyboard and put the naga’s away inside it.

 

later, after getting the disconnect issue, i split them again and have been using them that way for ages. and everytime it disconnected, when the keyboard disconnected, the mouse would too. the mouse lagging, would cause the keyboard to disconnect

 

now the comment above - when i realised the keyboard may be the issue, i installed razer to my shiny new win 11 pc (previously never had it on that system), then resynced the blackwidow to the naga’s usb

 

so far… NO ISSUES?!?

 

TL/DR: has anyone else tried to sync the keyboard to the mouse to circumvent the keyboard’s synapse connection?


i did find a workaround for this, though it goes through the battery shockingly

 

connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness

 

i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)

 

the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again


I have the same issue with my Razer Kraken ultimate headphones, cost me a lot of money, and i thought that i can survive it, i’ve endured that for a long time, i’m tired of this, today the mic broke i don’t know why, it just disconected and connected with that horrible sound to my ears and the mic didn’t work, keep in mind that i was playing with my best friend, and we had to cut the call short, just because of this, i am tired, i don’t want to spend more money, i’m thinking of selling the headphones off, because i’ve had enough.
When the headphones disconnect, and connect, my games would freeze for about 10 seconds, and it would be alright if it didn’t happen every minute or so, sometimes my games would crash and close, or i would not be able to hear anything from the game for as long as i played it, which is very annoying when you’re playing a game that you play for the calming music and sounds.


Having the same issue. 

My DeathadderV3 (wired) mouse keeps disconnected every 3-4 seconds when I move it while the Synapse 3.0 is on.

It keeps connection when I don’t move it but as soon as I move it, it disconnects again.

Turning Synapse 3.0 off solves it, however it’s very frustrating since I use many other Razer devices need preference setup.

I’ve tried completely uninstalling driver, Synapse and reinstalled it however it replicates the situation.

I’ll see what Razer Support replies to my ticket.


Kinda pissed me off when razer products that i bought have this kind of issues. Back a few years ago i bought Razer Basilisk X Hyperspeed. And then when the bluetooth malfunctions and try to ask for warranty claim their support system keep saying i need to go to physical store and lodge warranty there due to my region in Malaysia BEAR IN MIND THEY communicate via EMAIL ONLY. And at the same time i do need a mouse i have purchase another Razer Basilisk Ultimate and Razer Viper Ultimate Quartz Edition. And this time JAN 22 2024 8:30AM Razer Ultimate Viper Quartz Edition decided to die on me while i was working. The device keep connecting and disconnecting non stop and so annoyingly until i cannot work. For 2 Razer products that cost me a pocket hole and your warranty claim that is none to non existent. I will not buy any Razer products again in Malaysia. Unless u guys buck up and provided the customer replacement. I will rather buy Logitech your competitor instead. Razer OWE me 2 products that cannot be replaced. And fyi i do have the original box and all the shit still in mint conditions. 


So here’s what I did to clean the Synapse bloatware, and reinstall Synapse 3. As background, you can see above I was having issues with the Blackshark V2 headset (wired version with USB plugged Razer “sound card”). I was having the following issues:

  1.  Disconnecting (which we’re all having), and when it disconnects, basically no other sound or mic devices were showing in windows when it happens.
  2. “Popping” sounds, and just generally crappy sounds.
  3.  Inability at time to select certain functions in the Synapse UI.

I followed the steps outlined below, and for 2 days now, and lots of gaming, I have not had a single disconnect, no popping sounds or crappy sound, and no instability at all. 

When running the uninstall / clean procedures below, the main thing I found was LOTS of leftover crap (from a normal uninstall) that was left in the various C:\ folders that the instructions tell you to manually check and delete. And I mean lots of folders with lots of junk, that the normal uninstall doesn’t seem to clean out. 

Basically I think it boils down to poorly written software and uninstall procedures. Razer seems to put bloatware all over the place, and doesn’t properly remove it. Top that off with a bad website with information all over the place and forums that are also difficult to navigate. AND (this is the big one) poorly written update codes that seem to break everything, which pretty much means every time they update the software I’m going to plan on doing a complete uninstall, clean and fresh reinstall with the updated installer. I’m going to turn off auto update, and from here on out, when I see an update is available, I’m going to wait and see if there is an updated fresh installer (there should be with every update), and do a complete flush and reinstall new. No more “update” process for this kid...

 

So here are the steps I used

(BEGIN INSTRUCTIONS)

First, do this:

How to re-install the New Razer Synapse, Synapse 3 & 2.0 on Windows

I expanded the Synapse 3 + sign, at the above link and followed the written instructions to remove all the bloatware first. Didn’t watch the video.

Reboot.

Next:

IN ADDITION TO THOSE STEPS, AFTERWARDS I DID THIS:

Ran the software uninstall tool https://rzr.to/Tf53xj  I don’t know that this actually did anything, but couldn’t hurt.

Ran the following windows command. These commands must be run from the powershell / C:/ prompt. In Windows search bar, type “cmd”, when you see  “Command Prompt (app), right click and run as administrator. You will get the black window with the C:/ prompt.

copy/paste these commands in this order:, hitting Enter after pasting the command in the C:/ prompt

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Reboot, then proceed with a fresh install of Synapse 3.

(END INSTRUCTIONS)

 

So that’s it. Again, knock on wood, I’m trouble free again with the Blackshark headset. I don’t think this is anything to do with whether it’s a plugged or wireless Razer device. Based on people with different hardware, plugged and unplugged, this firmly points at the Synapse software.


Had an issue with Blackwidow V3 disconnecting. at first couldn’t figure out what was causeing it and its really a pain if your playing a game with keybouse and mouse to then just stop moveing out of no where just to get killed by something or someone in game. Came here then seen people shareing there problems and stateing it’s the synapse. So instead of getting rid of it i just closed it in task manager no issues so it deffently is something to do with synapse not sure if it’s codeing or what but this deffently needs a fix Razor. If you want to keep your customers other wise the extra bit and bobs you get us are just pointless if the sofware messes with the product. Not to metion the price we have to pay the get said object. Sorry if that comes off at being an ass not my intetion just saying.


This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.

 

Afraid not. Issue is happening with a lot of non-wireless tech too. Most recent is my Basilisk v3 after a long time of working no issues... Bam.. synapse 3. Now multiple disconnects, can't update my firmware as it disconnects me (while cabled???) while trying to load it. 

 

As others have said.. this is pretty poor performance from a company that charges a premium for their hardware to have their software be the cause of issues!

I’ve been watching for version changes (by downloading the synapse every now and again and saving the downloads and comparing verions). I’m going to try the “new” razer synapse RazerSynapseInstaller_v1.15.1.561. Will report back on my findings after a new, clean install


This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.

 

Afraid not. Issue is happening with a lot of non-wireless tech too. Most recent is my Basilisk v3 after a long time of working no issues... Bam.. synapse 3. Now multiple disconnects, can't update my firmware as it disconnects me (while cabled???) while trying to load it. 

 

As others have said.. this is pretty poor performance from a company that charges a premium for their hardware to have their software be the cause of issues!


Thank you for this thread.. I had a fully working setup, then bought a razer mouse and keyboard, installed the software that came with it and now my ps4 controller that was connected via bluetooth randomly disconnects mid-game so to find this thread where their customers have been complaining about this issue for a year is so great because I thought I was going crazy!  So again thank you, now to return this garbage!


Closing the Synapse App was the solution in my case.

I dont need RGB stuff. Do i need Synapse to control my power management / gpu?

I don’t think so….


Adding to this - 

Having the same issues. All Razer devices will randomly start disconnecting and reconnecting for about a minute, then when they stay connected, all input is extremely janky, rendering devices completely unusable until I manually disconnect and reconnect them from my PC. 

I have tried changing USB’s slots, using the devices on another PC, turning off all lighting effects, etc. This problem started recently, and has been getting progressively worse. Every Razer product I have purchased in the past 5 years has given me premature grief at one point or another. This may be the last straw before I permanently switch to a competitor.

 

Current Razer Products:
Razer Deathstalker V2
Razer Naga Trinity
Razer Goliathus Extended Chroma


I have kind of the same issue with a Win10 Razer Blade 15 advanced 2020.

I experience “USB dropouts” for all my usb devices without using a usb hub.

 

Roccat Mouse

Logitech Keyboard

Native Instruments Audio Interface

External drive

 

When it happens with my mouse i have to disconnect and reconnect it.

Sometimes i even have to use another USB port to get it recognized again.

The other devices juts drop out and come back.

 

 

 


This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.

 

Maybe in your case. But in the cases where we’re talking about Headsets like the Blackshark, there is no transmitter. It’s a USB plugin straight from the headset. And recently it all started when they were doing software updates one right on top of the other.


This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.

 


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