Razer devices constantly disconnecting and reconnecting

I’ve been watching for version changes (by downloading the synapse every now and again and saving the downloads and comparing verions). I’m going to try the “new” razer synapse RazerSynapseInstaller_v1.15.1.561. Will report back on my findings after a new, clean install

Thank you for this thread.. I had a fully working setup, then bought a razer mouse and keyboard, installed the software that came with it and now my ps4 controller that was connected via bluetooth randomly disconnects mid-game so to find this thread where their customers have been complaining about this issue for a year is so great because I thought I was going crazy!  So again thank you, now to return this garbage!

Adding to this - 

Having the same issues. All Razer devices will randomly start disconnecting and reconnecting for about a minute, then when they stay connected, all input is extremely janky, rendering devices completely unusable until I manually disconnect and reconnect them from my PC. 

I have tried changing USB’s slots, using the devices on another PC, turning off all lighting effects, etc. This problem started recently, and has been getting progressively worse. Every Razer product I have purchased in the past 5 years has given me premature grief at one point or another. This may be the last straw before I permanently switch to a competitor.

Current Razer Products:
Razer Deathstalker V2
Razer Naga Trinity
Razer Goliathus Extended Chroma

Maybe in your case. But in the cases where we’re talking about Headsets like the Blackshark, there is no transmitter. It’s a USB plugin straight from the headset. And recently it all started when they were doing software updates one right on top of the other.

Same here with a Blackshark Headset. Worked fine for over a year, then about a month ago they started pushing out a bunch of software updates, I don’t think it’s a stretch to say at one point there was 3 in one week. Then the headset sound started popping, disconnecting and reconnecting, losing all sound, etc.

The internet is filled over the years with complaints about Razer software. Seems their QA department isn’t very good. It’s understandable that it can be difficult to upgrade software due to the variety of PC systems people have, but widespread problems like this should no be happening, and it DEFINITELY shouldn’t be the same type of issues ongoing year after year.

I have also seen that the website isn’t maintained very well, there are many ways to link to downloads both on the website and various links in the software, and I noted that some links take you to different versions of software.  That’s sloppy. 

I eventually uninstalled everything a couple of weeks ago, but saved those downloads so I could watch to see if there were any update, and I do see that there is a different Synapse software compared to a couple of weeks ago, it was RazerSynapseInstaller_V1.14.0.500, now it’s RazerSynapseInstaller_V1.15.0.504.

So I’m going to try again to see if things have been fixed. I doubt it has.

Also, they should maintain a page that has all previous versions of the software so people can at least roll back to the versions that work. Lots of companies do that. When you don’t do that, you wind up with unhappy customers. So if you’re going to have sloppy updates and sloppy QA, the least you can do is provide previous versions so people can still enjoy your product while you fix your problems.

I have seen some posts from people saying that reinstalling Windows fixed the issue, I don’t think I’m doing that. 

I love the Blackshark when it works, it’s a great headset, but I have others here that I can use, and I have no problem throwing them in the trash if they don’t fix the software and fix their overall issues with how they do updates.

Hi.

I also have a similar problem. The mouse randomly disconnects and blocks for a few seconds (both on the cursor and on the RGB) and starts working again and synchronizes the RGB. This only happens with Synapse 3 running and no games open. 

Now, i have disabled Chroma Apps and check if it keeps happening again.

My razer hardware:

Razer Ornata Chorma;

Razer Mamba TE;

Razer Firefly;

Razer Goliathus Extended Chroma.

I am currently having a problem with disconnecting / instability with my Blackshark V2 headset, began last week. I noticed Razer has been doing a lot of updates lately, but this is really annoying. I’m trying to stream/record some flight simming, and after a few minutes all sound shuts down,, and windows shows no audio or mic devices.

Event viewer shows : AUDIODG.EXE as the faulting application.

I’m going to uninstall everything and reinstall, but this is really annoying.

I’m sure it’s the Razer software, as along with this sometimes the “THX Spatial audio” does not recognize the installed sound card to emulate itself on, and has to be “fiddled with”.

Pretty sad software, that’s for sure. If I confirm this, I’ll post back, but seeing as how OpGamingDK literally just posted about disconnecting hardware, along with others within the past week, there is little doubt in my mind Razer is the problem.

Is there a known fix for this. This is CRAZY. I spent 150 dollars on a keyboard that disconnects while Im typing or gaming? I like the keyboard when it works but now I am thinking this is a Company problem and that Razer products should be avoided. Think I’m gonna have to return if I cant find a fix.

Same issue with my razer kraken kitty headphones. I bought a brand-new pc yesterday and my headphones worked fine until synapse installed. They keep disconnecting and reconnecting or my pc doesn’t recognize it at all. 

Edit: it’s a vanguard issue for me. uninstalling riot vanguard fixed it.

As a follow up to this, since burning Synapse from my PC and installing Signal - all the problems are gone!
I think I’ve had 1 reconnect in several days of usage, and usually I’d have MANY throughout the day. 1 day in particular I had hours of meetings and it was flawless.

Signal also keeps my device RGB settings applied when you lock Windows like Synapse v2 did - which is a mini bonus… so I do believe that Synapse v3 is dead to me now.

Sadly this seems to be par for course for so many IT related companies these days where the physical product is decent but the software development is circling the toilet. Sure the UI might look all fancy but if the product is plagued with problems… it’s just dressed up trash.

I wish everyone else in here luck.

+1 I’ve been running a wired Blackwidow KB, Nari Essentials BT headset for several years and was running synapse v2 for the main reason that it kept RBG set on the devices when you lock the PC - I would prefer to not see rainbow puke. It was 100% rock solid, zero issues.

My non-Razer mouse kicked the bucket and I decided to grab a Basilisk Ultimate as a replacement which isn’t supported by v2, so that forced my hand to reluctantly upgrade to v3 (or see rainbow puke on it constantly). Since then I’ve had constant battles with the headset randomly reconnecting making the booboop sounds which actually transmits into the calls if I’m not muted so everyone else hears this… I work from home so this gets super annoying in daily meetings etc.

When it reconnects I see the same symptoms described previously in this thread, the RBG for the KB and Mouse briefly resets as well which leads me to believe this is related to the software, not the hardware. Like most other people here I’ve tried different USB ports etc etc… it doesn’t help. I also have no issues with any of my other USB devices disconnecting randomly. Plus everything is rock solid connection wise on v2.

Often Synapse v3 just randomly completely crashes during startup and you need to kill and restart the app or it’ll brick on loading one of the devices (usually the mouse) where it’s stuck with the loading icon on that particular device so it’s just puking rainbows, generally only a full PC reboot fixes that.

I’m at the point where if something like SignalRGB allows me to set the RGB (I’m gonna go try this now ) I’m ready to jettison this v3 garbage software into the sun and rid it from my OS forever.

To everyone who is looking for a solution to only control the RGB search for SignalRGB. All my above mentioned problems are gone.

I bought a BlackWidow v3 Pro today, because i wanted to go wireless. It just doesn’t work, it keeps disconnecting all the time. 

I’m considering returning it and getting somethong from SteelSeries intstead.