Razer devices constantly disconnecting and reconnecting

Same issue, Please help!!

Hello,

I have the same problem. Through some research I was able to find that this has been a problem for years. It is something related to the Synapse 3 program. If I exit out of Synapse and all of its’ apps then my keyboard will function as a normal keyboard. The moment Synapse is up and running my keyboard will disconnect and reconnect every 4 seconds, making it practically unusable.

Razer support has given out the basic troubleshooting steps to everyone with about the same amount of success. It doesn’t seem to be an issue with the Windows OS, or USB hubs, and will recreate if you connect the products to a different computer the moment Synapse is up and running and loads your information. It even persists through a complete Windows reinstallation, including a complete Synapse wipe and reinstallation. 

The link below has a couple of solutions that might work for people, including lowering your RGB settings below 50%, and running Synapse 3 under Windows 8 Compatibility settings:

A work around that I have figured out so far is to let Synapse get up and running, and then log out. I continue as a guest and it loads a blank slate for my keyboard. I mostly use it for the keyboard macros which I can export from my profile and import using the guest profile. A more permanent solution might be to tinker settings down in the peripherals until they stop disconnecting every few moments, and then working up from there. Hopefully they actually fix this problem.

Hopefully this helps someone!! 

Same problem. Definitely an issue stemming from Razer Synapse. Uninstalled it and no issues now.

Same thing happening with Synapse last version 3.8.731.72514
Blackshark USB sound card disconnecting/reconnecting and freezing PC.
It happens even if the hardware is disconnected, so the problem is this trash software.
This problem is aleatory to me, sometimes happens and I need to restart the pc, then sometimes works…
My synapse is running without any addon.

I have the same problem. But it's not the software, it's the cheap USB connector. I have a Razer Base Station V2 Chroma and whenever I wiggle the USB connection very slightly I have reconnects. I have the same thing with my Huntsmann V2 keyboard. The USB plugs of the Razer devices are very very cheap!

Hi everyone,

I managed to fix the issue by uninstalling all the Razer software and then updating the firmware for my new Blackwidow Chroma V3 keyboard because that’s the pheripheral that was causing issues with the driver.

Just go to this website and download the firmware update for all of your devices and make sure to have the latest version installed: https://mysupport.razer.com/app/answers/detail/a_id/4166

Apparently Synapse 3 doesn’t install the required drivers as I originally thought

I’m having the same issue.  The firmware I was on before on my Black Widow v3 Pro was 2.x (Sorry, I don’t have the exact version) and had issues with double key presses.  Last week I figured I’d do an update and saw v3.02.01_r1 was out.  It seems that was a mistake to jump to the latest.  While the double key presses appear to be gone, now I’m having issues with the stupid thing staying connected.  I also noticed that the led indicators for num lock/caps lock, ect randomly turn off and back on as well as a delay that I hadn’t noticed before if I press something like num lock the led will take 1-3 seconds to respond to the change. Super frustrating for how much I paid for this thing.

I’m having the same issues, and as I also produce and master music, having my headphones keep disconnecting and reconnecting every few minutes is VERY annoying. My razer Krakan’s have excellent sound quality, but when the software is shockingly bad, WHY???? Come on Razer, get it together! I use your keyboard, mouse, headphones and mouse mat, they should all work seamlessly on Synapse but they don’t, with the sound being the most annoying! Uninstalling Synapse for now, it shouldn’t have to be this way.

I unfortunately had made the same experience with Razer wireless products but the problems the Synapse software produces are far worse than devices constantly disconnecting and reconnecting.

I bought a Blackwidow V3 Pro wireless keyboard and Viper Ultimate wireless mouse back in January 2023 and was frustrated by the problems with this keyboard clearly placed in the premium segment with it’s not so premium Synapse software causing it to randomly disconnect. I also had a Siren Mini, Blackshark V3 Pro wireless and a Mouse Dock Chroma.

The keyboard would randomly disconnect (especially annoying mid-game or mid-working) for one second or two. This led to me not being able to do any inputs and the keyboard changing LED’s to the standard configuration (RGB mode, while my configuration was red). Sometimes it looked like the keyboard just derped out and the first 3 rows of keys from the top went black and the rest remained in the configured colour. In the Synapse software the keyboard under devices indicated it’s loading and was darkened for those one or two seconds.
There was a solution to this problem with downgrading the version of Synapse to a version which wouldn’t install the newest update (unfortunately I cannot remember the version). This version didn’t have any bugs and the problem with the keyboard disconnecting was gone.

Because I was quite happy with the situation I bought the Blackshark V3 Pro headset to round up my periphals to only consist of Razer and not having lot’s of bloatware on my desktop. Unfortunately that was a big mistake as The problems I had with the keyboard disconnecting now happened to my headset. It would randomly disconnect and even more annoying is the fact that everytime the headset disconnected there was this beep-boop playing. I tried everything in my power but with no success. By accident I then installed the newest version of Synapse and experienced the full force of this bad programme. Now both my keyboard and headset would disconnect randomly and I couldn’t find the version I had installed earlier. Every downgraded version of Synapse I could find on the internet would automatically install the newest Synapse version. 

This was the first time I was reading all those threads and forums with ppl reporting the same problem. As I couldn’t find any fix for my issue I began searching for programms controlling the RGB of other devices and found OpenRGB which unfortunately couldn’t control the RGB of the Blackwidow V3 Pro. At this time I gave up and uninstalled Synapse as this would fix all the problems mentioned above but I cannot get over the RGB of the keyboard, the dock and mouse being completely random and not matching in colour.

That’s when I installed Synapse again after 2 weeks and I noticed for the first time that Synapse for some reason significantly affected the games performance. I am regularly playing Arma Reforger and I noticed that when Synapse was on I was getting around 40 FPS and with Synapse off 60 FPS. When I first noticed that issue I thought that I was doing something wrong or some other game was running in the background but after further testing I have not doubt that Synapse significantly effects game performance. 

But now to the end: I have now found no further solution to this problem, nor will I try to deal with it any longer, because I am a customer here of a company that places its products with its prices in the premium segment and the software ruins everything. I wish so much that Razer would release an official application (a kind of Synapse Lite) that controls the RGB'S alone. Just Razer posting a sign of life on these discussion forums and telling their customers that they are working on a fix would be nice, but I don't see it in a conversation that is 9 months of of a problem that is known for years and I think many who have posted here have been very patient and helpful, but I feel so screwed by Razer and if there is no fix here in the next 2 weeks I will get rid of all my Razer products, replace them with others and never think of buying from this company again.

Synapse 2 doesn't cause the disconnect problems, probably cause it doesn't recognize I have any of my razer stuff connected (synapse, not the PC)

I have 2 razer mice, razer keyboard, razer V1 headphone hub, razer firefly mat, razer mouse chord holder thingy & razer wireless charger (all of them chroma) I also have your RP2 & og chroma wireless charger (but that doesn't matter in this context)

Since synapse 2 doesn't recognize ANY of these, it has set them to default lighting (none of it synced together! Making your products look like cheap trash)

And NONE of the special keys do anything on keyboard or the mice.

As soon as I update to synapse 3, the constant usb disconnect issue happens. Downgrade to synapse 2 or a complete uninstall, and usb issues stop. (My win 10 is 100% up to date)

HOW ARE WE SUPPOSED TO USE YOUR OVERPRICED PRODUCTS, IF YOUR SOFTWARE IS ABSOLUTE TRASH?!?

RAZER YOU ABSOLUTELY ARE THE WORST OF THE WORST!!!!! This was the last straw, I'm moving on to your competition..

Same issue here with Mamba TE

Same issues I have the speaker, gaming pad, mouse and keyboard. This is really getting old  Razer what is the deal ?? and how about a time frame for when you are going to FIX THIS !