Razer Kiyo Pro disconnects

Same here!!!

Same exact problem here. Especially with Zoom.

Hello Razer. Any help on this.???

It’s frustrating that Razer redirects all attempts for getting actual support to this forum. This is clearly a common issue with one of their high-end devices, and I have seen nothing in terms of a response. It’s clear Razer has no interest in actually helping their customers and has streamlined their support process to allow real issues to be efficiently swept under the rug

I’ve been experiencing issues for a few weeks now and it seems to just have happened after an update… 

It’s really frustrating as you said, because you can’t get support from them

I just got the Kiyo Pro, and now I’m faced with the same problem.  I use this for work so it’s incredibly frustrating when I jump on a call and suddenly can’t use my brand new webcam and mic. 

Helloooooooo Razer. Is there anybody out there?

Same issue. Does anyone recommend another brand not Logitech or Razer? 

Hi Razer Community and Support,

I’m reaching out here because I’ve been facing serious issues with my Razer webcam, and I wanted to know if anyone else has found a reliable solution. My webcam constantly disconnects during video calls, particularly during important office meetings, which is very disruptive. The camera often doesn’t appear in my meeting software unless I manually disconnect and reconnect it. This happens multiple times a day, and it’s becoming a significant problem for my workflow.

I’ve already gone through all the troubleshooting steps recommended by Razer and Microsoft:

• Updated all drivers
• Installed the latest Windows updates
• Tried different USB ports (all USB 3.0 or higher)

Despite these efforts, the problem persists, so I don’t believe it’s a software issue. I’ve also noticed that I’m not the only one experiencing this. There are quite a few posts here and on other forums from users with the same issue. This doesn’t reflect well on the brand and could affect my future recommendations of Razer products.

If anyone has found a fix or workaround, I’d really appreciate the help. Otherwise, I hope Razer can address this issue promptly because it’s becoming a serious inconvenience.

Thanks in advance!

I am having the same issue.  I actually own 2 cameras and I have 1 at my home office and 1 at my office office and both are crapping out during calls.   The timeline of when this started to happen is consistent with other posters on this thread. 

Please help me!  Asap!

Same issue here. Everyone at work tells me to “get a Mac!”. 

Same issue here! It just disconnects and doest appear for a random period of time. Restart system, connect, re-connect, different USB slot….. I tried everything…. Last time it worked was on Thursday…. CMON! I need it for business meetings!!!! The cam is just 5 months old…...

It just shuddered and died, but slowly. Really bad show. Expensive things! Microsoft did everything they could, including online technical support and reinstallation of the drivers and software. Nothing helps.

I have a fleet of PCs and they are all using the Razer Kiyo Pro Ultra camera with an app in google chrome.  The camera will randomly stop working and the user will have to disconnect it and reconnect it before it starts working again.  I would love if Razor can help provide a solution or at least acknowledge to problem.

Same problem here. And it’s new-- just this week my Pro has started this, disconnecting every 30 second to three minutes, especially in Zoom. It’s completely useless. Have updated drivers, firmware, cables, etc. to no avail. The lack of response from Razer to this issue is troubling...multiple users in this forum alone with the same problem but no answers?

I’m going to have to use a different camera as this has been very disruptive to my workflow. Will check back periodically to see if a solution has been found that will make the Pro usable again.

Same problems here. We have 2 of these cameras on different computers. Both have the same issues when having a video call using: google, zoom, teams, or gotomeeting. Based on the lack of resolution, we won’t be buying razer products in the future or recommending them for anyone in business.

I request the code to my number and I never get a solution

Same situation as everyone else and like every else I’ve tried all the possible solutions - how can Razer have the audacity to continue selling this clearly defective product?

The Kiyo Pro isn’t some inexpensive peripheral - we trusted this company to deliver us a premium device and they’ve failed at the most basic level

I bought this expensive camera and it keeps crashing, just like other users have described. 
We DEMAND a fix.

I've owned this webcam for almost two years, and for the past four months, I've been experiencing the exact same issue many others have described here. This seems to be a software-related problem, yet we’ve received no acknowledgment or timeline for a fix from Razer. At this point, many users, including myself, are extremely frustrated and are beginning to consider further steps if this isn't addressed soon. Razer Support, will you acknowledge this issue and provide a timeline for a resolution?

Mine suddenly stopped working, in the sense that when you plug it in it detects for a few seconds then just disappears. This is the same case in Device Manager and also Razer Synapse. So obviously it doesn’t work in google meet or zoom or anything since it only blinks in for a few seconds then just becomes “undetected” after that.

I have the same problems all the others have described. It is essentially unusable as it randomly disconnects repeatedly during meetings. I even attached it to a different computer and it does the same thing there. This is absurd for Razer to be so aloof to this issue.

I have the same issue on two different computers.

Same same same. Bought a Kiyo Pro three weeks ago and it's been crapping out during zooms for the past week. Including a business webinar I was presenting, with like 60 people present . . . really regretting this purchase. Why are the reviews on [other website] so positive? Do I have to go back to my 2013 Logitech?

Out of 7 Kiyo Pros our principal is the only one with this issue. I am yanking that webcam and replacing it with high end Logitech webcam. Not worth the time and bother to troubleshoot this with what I am seeing as lack of support from  the Razer