Razer Kiyo Pro webcam | Razer Insider

Razer Kiyo Pro webcam

  • 10 September 2022
  • 11 replies
  • 51 views
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I was just given a Kiyo Pro Webcam and the firmware was never updated. When I try to update it, I get the message to contact support. Can someone help me with this update? I'm trying to go from version 1.0 to 1.05. Thanks in advance.
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11 Replies

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I have the same issue, update software sees the cam connected to show version 1.00 but only shows "please contact razer support".
P
And I'm getting zero help with the issue. Just want to update the camera firmware. Shouldn't be this difficult.
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CeladonGreensharpzone312
And I'm getting zero help with the issue. Just want to update the camera firmware. Shouldn't be this difficult.

I put a ticket in and got this response after providing details. So I need to wait a bit.

[indent]Thank you so much for providing the details we requested in our previous email. At this point, we can say that your Razer Kiyo Pro is defective and needs to be replaced.

I will make sure you will get a defect-free Razer product as soon as possible. This case is now being reviewed by our warranty team and we will provide you with a feedback for your next steps within 2 days. Please do keep in touch![/indent]
BlackFireDragon
Userlevel 7
Just cheacked. I reinstall the update on my Kyiro Pro and everything gho smooth. Try to connect webcam direct to your pc and on trhe updater click right mouse and select run as administrator. You can also disable antyvirus and firewall.
If this post help you give a like :stuck_out_tongue_winking_eye:
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BlackFireDragon
Just cheacked. I reinstall the update on my Kyiro Pro and everything gho smooth. Try to connect webcam direct to your pc and on trhe updater click right mouse and select run as administrator. You can also disable antyvirus and firewall.

From what version did you upgrade ? 1.00 or higher ? As the problem seems to be in some webcams that have 1.00. Other people that had 1.03 did not have an issue.
BlackFireDragon
Userlevel 7
When i boiught the webcam i update it from 1.0 to 1.05 and now reinstall the frimware both without any issues go smooth. I can only tell you what can you try that might help. On both posts there was nothing what exact ways you alredy try.
If this post help you give a like :stuck_out_tongue_winking_eye:
P
BlackFireDragon
When i boiught the webcam i update it from 1.0 to 1.05 and now reinstall the frimware both without any issues go smooth. I can only tell you what can you try that might help. On both posts there was nothing what exact ways you alredy try.

You are correct, in the post the steps taken were not mentioned. I did try a lot though from different cables, usb ports, computers and also the "run as admin" option with both the 1.03, 1.04 and 1.05. As searching the internet and also the Razer Community I found out that a certain batch has issues being able to update the firmware and Razer seems to have a default solution to exchange those faulty devices with other ones. Guess you were not subjected to a faulty unit.
BlackFireDragon
Userlevel 7
pkrielen
You are correct, in the post the steps taken were not mentioned. I did try a lot though from different cables, usb ports, computers and also the "run as admin" option with both the 1.03, 1.04 and 1.05. As searching the internet and also the Razer Community I found out that a certain batch has issues being able to update the firmware and Razer seems to have a default solution to exchange those faulty devices with other ones. Guess you were not subjected to a faulty unit.

This straight process and there is not a lot you can do to fix it. Like mentioned above if your router have antivirus and ffirewall diasable it also on pc run as admin exe file if you try this alredy. Here you cant find help. You must contact razer chat support and send it as faulty device for replacement.
If this post help you give a like :stuck_out_tongue_winking_eye:
P
pkrielen
From what version did you upgrade ? 1.00 or higher ? As the problem seems to be in some webcams that have 1.00. Other people that had 1.03 did not have an issue.

1.0 Is what I'm updating from.
BlackFireDragon
Userlevel 7
Just remembred you can also try this. Ciose synapse and Razer central then open Tusk menager and select runned apps look for synapse and Razer central force close then and be sure they are not running in back ground. Close anyvirus and firewall on PC also on router if have this fetures. Open update as admin and try to update. If this dont help contact Razer support and ask for replacement becose of faulty unit. It can be a issue with onboard memory that hołd firmware or permission issue during update.
If this post help you give a like :stuck_out_tongue_winking_eye:
Razer.Zionzedd
Userlevel 7
Hi Guys,

Please PM me the serial number of your Razer Kiyo Pro camera so I can validate its model and raise your concern to the relevant team so they can have a closer look at the firmware update issue.

*Thread locked to curb conversation to PM.
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