Razer Kraken Pro 7.1 BLUE SCREEN WINDOWS 10 | Razer Insider
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Razer Kraken Pro 7.1 BLUE SCREEN WINDOWS 10


SonicPlaysYT
Razer Kraken Pro 7.1 CAUSE BLUE SCREEN (BSOD) WINDOWS 10 (1903)

I'm here for desperate help.

I am from Brazil and I am using a translator but if you know the solution please answer me and if you need any more information do not avoid asking me.

alias Razer support in Brazil is non-existent, no response and no direct support channel, which disappointed me a lot.

My headset is the Razer Kraken 7.1 chroma USB, and is experiencing conflict in the HID COMPLIANT HEADSET driver

My PC is giving blue screen as I enter games.
When I unplug my headset the blue screen comes on time.
I have been searching for solutions for a long time and I have done all and none of them.

I performed the physical defect test on all the pieces, Memory Ram, CPU, GPU all and none presents physical defect.

Then I did the clean formatting 3 times of Windows 10 June 27, 2019-KB4501375 (OS Build 18362207)

I installed all the drivers available on the website of my motherboard manufacturer (Gigabyte Z370M) (BIOS F12)

My pc is an I7-8700, 16GB 2400 HYPERX, CX750W, GTX 1060 GIGABYTE G1

attached some images of the events that occurred









https://prnt.sc/o95eyf
https://prnt.sc/o95fvc
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3 Replies

  • Guardian of the Forest
  • 2054 replies
  • July 2, 2019
Hello there! I'd like to help you out. Can you try to upload the photos to somewhere like Google Drive? I can't access the screenshots that you attached.

SonicPlaysYT
Razer.RedPanda
Hello there! I'd like to help you out. Can you try to upload the photos to somewhere like Google Drive? I can't access the screenshots that you attached.


Yes, sorry for the delay.

https://drive.google.com/open?id=1RzUQ0qrPYuFTfRAbH6ZdIc7HIB0nP87F

  • Guardian of the Forest
  • 2054 replies
  • July 3, 2019
Thanks for the reply. Please send over the serial number of your headset to me through PM. Let's continue there.

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