Razer Kraken V4 - Persistent Static and Cutting Out, Dongle and Wired

Hello,

Same here with razer kraken V4. 

I’ve got so many disconect with sound in warzone so i reinstalled all driver and now my headset doesn t work in left all sound are in right…...

Same over here, does somebody already have a solution? I'm thinking it could be maybe because he is switching audio profiles or something? Because the headset is not turning of or on, because i don't hear the turn on or turn of sound

im having issues as well. it randomly drops sound on discord calls during games, so i have to go into discord settings and swap from default to the krakens, just for it to do the same thing minutes later and i have to swap back to default. also, every since i got my kraken v4 pro...$400 headset...my pc has been freezing mid games. mid movies. mid everything. task manager shows empty, and the only way to do anything is to power cycle my pc. i used to be an avid razer fan, but these headsets are changing my views. 

Having same issue with Razer Kraken V4 X. Unplugging/replugging, moving to different USB port, removing dust, updating drivers all failed to solve the problem. Considering getting refund/using warranty if a fix isn’t found soon.

Same issue with my kraken V4 X.

I tried everything.I think im gonna refund this headphone.

Y’all aren’t the only ones. I love the designs of these headphones (Kraken V4) , but the constant audio drop whie using Discord or plain listening to music irritates me. Razer did send me a replacement and it arrived today and it’s STILL the same issue. I’m total at a lost at this point.

I may have found a solution, at least for me. Inside the Win 11 sound settings, there’s a secondary toggle for Audio Enhancements on the Game audio page. Setting that to Off instead of Device Default Effects has resolved the issue so far. I’m guessing there’s a conflict between Synapse and Windows?

You were onto something! I am so happy you found one solution. I’ve never noticed those options before.

I shut them all off, but the issue still presists. This might be the solution for others, but the struggle is still there for me. ;-;

Have you tried updating the firmware to 1.2.3? I also did a full reset of the headset in Synapse 4 after the firmware update.

That I did, I was so happy to see a firmware update. But that still did not resolve the issue. ;-;

I found a solution and it wasn’t something I ever thought of. But I realized after going through Razer’s troubleshoot again, my sound mixer for Discord was two notches off from my main volume. I didn’t notice it! After readjusting this, no more Discord cut off.

I just hope this isn’t a fluke.

It was a fluke. ;-;

I have been trying lately some stuff out which I still cannot confirm if it is going to work 100% but sometimes it does function pretty well. I can’t seem to wrap my head on what is the issue excatly up until one day i decided to record what is happening put funny enough the audio of the recording was crisp with no issues, which then I started to realise that it is not an audio issue but a headset issue.

To investigate more on that I started disabling Nvidia Broadcast or anything that has audio in, the thing is that this robotic static noises only happens for me while in a game or if I am watching a gameplay video on youtube, otherwise music / calls / discord no issue at all ! 

So in the end I managed to do a temporary fix as so far I have not experienced any weird things but can confirm that it is a FIX so what you should do is Delete all the Game Profiles which means delete all the Linked Games on Synapse and try to see if this works for you.

Sorry for the english not a native english writer or speaker lol 

New here, but I think I found a fix--at least for me. So I started to get the issue when I messed with the Synapse THX Spatial Audio setting. Cycling it did not fix the issue; however, what DID fix it for me was navigating to the actual sound device’s settings: System > Sound > then select the ‘Speakers’ (Kraken V4 Pro - Game) within the Output category. Once within the Properties, scroll down to the ‘Audio Enhancements’ and toggle the drop-down from Device ‘Default Effects’ to ‘Off.’ One I cycled this drop down, all the static, crackle and delay stopped.

My belief is the Synapse software for the THX stuff is conflicting, or stacked with the Windows settings somehow.

​@Dale2112 

Funny enough, you and I aren’t too far off on the same specs:

i9-9900KF
ASUS Z390i ROG Strix
RTX 3080
64GB
Win11

I hope this helps someone out!

Can confirm that it has something to do with the THX spatial software. As soon as you deactivate it, and go back to stereo sound, everything is fine. 

Can also confirm that deactivating audio enhancements in the windows settings helps with the crackling, but disabling that, disables the THX Audio completely thus putting us back to stereo sound. maybe its placebo, but especially in battlefield (my main game), stereo sounds just not right. 

for me this issue started when i updatet to synapse 4, which was just about a month ago. so i guess its a problem with synapse 4.
​@Razer Admin please fix this. its clearly an issue with recent updates to synapse, and its preventing us from using a feature we paid real money for.