Razer leviathan v2 turns on but will not work | Razer Insider
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Razer leviathan v2 turns on but will not work

E
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My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

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Best answer by EpikkVanilla 8 September 2023, 18:29

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54 Replies

thinkBurntOrangebay881

I fixed it by the following steps:

 

  1. download SYNAPSE.
  2. Turn off the speaker.
  3. Hold the Blurtooth button until it turned on, and the source button “the left side button” will show up in red color if connect to bluetooth or green color if connected to PC.
  4. Now play any sound, and you will found it only the Subwofer works.
  5. Now unplug the power to switch off the speaker, and plug in the wire and turn speaker on.
  6. Now you will find it works!
DuycmnNguyen
  • Hi guys!

    I’m also have the same problem but i manage to fix this issue. Hope with these step will help you guys.

    - Plug all the cable, power cord like normal and press power button to turn the speaker on.
    - Then you gonna unplug the power cord.
    - Press and hold volume + ; volume - ; Bluetooth icon as the same time for 3-6 second
    - Plug power cord again and press power button. ( Windows should be connect Leviathan V2 normally again )

    If Windows doesn’t detect or Leviathan V2 not play any sounds. Try update the latest firmware for Leviathan V2 following this link from Razer support website: https://mysupport.razer.com/app/answers/detail/a_id/6274
    After you finish updating, restart your PC and Leviathan V2.
     
S

Tardy to the party and I found a fix on youtube that I didn’t think was going to work, BUT IT DID. I was having the same problems, power was on, but no connection to PC and couldn’t change the source. I unplugged this soundbar to install new PC mounts, so I knew it was this speaker being annoying and not any damages. All I had to do was unplug the power, THEN hold down the bluetooth icon and the volume up and down buttons. I had doubts this was actually how to reset this soundbar, but it worked!  I also initially tried holding the source button instead of the actual bluetooth button. Shows how often I actually try and swap devices with this annoying soundbar that shouldn’t be this wonky. Hope this helps someone

necromancer_galt

Sorry if I’m late to the thread. There is a solution for this and it works for me every time.

 

The sound bar needs to be electrically discharged after a sudden power surge or interruption. Just like some computer towers/cases. Do the following:

  1. Unplug all cables from the sound bar. This includes all three: the power cable, USB-C and sub-woofer.
  2. In the sound bar, press the power button quickly and repeatedly many times for 20-30 seconds. Don’t stop pressing the power button very quickly and repeatedly, and do it for at least 20-30 seconds.
  3. Reconnect only the power cable. Press the power button in the sound bar. The sound bar will in PC mode (green source button).
  4. Press the source button. If it switches to BLUE (bluetooth), then the issue is resolved. Connect the USB-C and sub-woofer cables and use the sound bar normally.
  5. If the source button does not change to blue, the issue is not yet resolved. Disconnect the power cable and repeatedly press the power button many times for 20-30 seconds again.

This has been tried and tested and it always works. I hope it helps someone.

J 
I've tried all the methods but still can't detect it.

help me!

SmokyBlackhitshare462

this fixed my problem:

 

 

Bonetalkbyte369

This is very disappointing, a speaker whose worth a merely 200 bucks is worthless, no solutions no luck! hey help us out here, your product sucks!

C

Lost count of how many times this has happened to me. Here I am again, bricked bar after power outages due to storm. 

Tried the usual firmware updater process:

Firmware Updaters

Razer Leviathan V2 Firmware Updater | RZ05-03920

Above didn’t work for me this time. What worked was doing a hard reset.

Follow these steps:

  1. Pull out the power cable
  2. Hold down the Power button, Volume Up and Volume Down
  3. While holding down, plug back the power cable
  4. Release the buttons after 3 seconds
  5. Hold Power button, Volume Up and Volume Down again for 10 seconds

Hope it works for you

Cheers!

Thank you for the advice that helped. Certainly I am going to do all that do not respond to them connected via USB-C or via Bluetooth to proceed in this way. 

V

Lost count of how many times this has happened to me. Here I am again, bricked bar after power outages due to storm. 

Tried the usual firmware updater process:

Firmware Updaters

Razer Leviathan V2 Firmware Updater | RZ05-03920

Above didn’t work for me this time. What worked was doing a hard reset.

Follow these steps:

  1. Pull out the power cable
  2. Hold down the Power button, Volume Up and Volume Down
  3. While holding down, plug back the power cable
  4. Release the buttons after 3 seconds
  5. Hold Power button, Volume Up and Volume Down again for 10 seconds

Hope it works for you

Cheers!

My guy you are a legend, I’ve had this problem for over a year now and this is exactly the method to fix it.

 

Holy Shit that worked. Storms and power surges always mess up the sound bar for days. AMAZING !!! Thanks, guys !!! 

Sumblebee

Lost count of how many times this has happened to me. Here I am again, bricked bar after power outages due to storm. 

Tried the usual firmware updater process:

Firmware Updaters

Razer Leviathan V2 Firmware Updater | RZ05-03920

Above didn’t work for me this time. What worked was doing a hard reset.

Follow these steps:

  1. Pull out the power cable
  2. Hold down the Power button, Volume Up and Volume Down
  3. While holding down, plug back the power cable
  4. Release the buttons after 3 seconds
  5. Hold Power button, Volume Up and Volume Down again for 10 seconds

Hope it works for you

Cheers!

it didn't work the first time. Then I unplugged the usb and repeated all the steps. After connecting the usb, windows and synaps detected the device. Thanks!

recurvedubs

Lost count of how many times this has happened to me. Here I am again, bricked bar after power outages due to storm. 

Tried the usual firmware updater process:

Firmware Updaters

Razer Leviathan V2 Firmware Updater | RZ05-03920

Above didn’t work for me this time. What worked was doing a hard reset.

Follow these steps:

  1. Pull out the power cable
  2. Hold down the Power button, Volume Up and Volume Down
  3. While holding down, plug back the power cable
  4. Release the buttons after 3 seconds
  5. Hold Power button, Volume Up and Volume Down again for 10 seconds

Hope it works for you

Cheers!

My guy you are a legend, I’ve had this problem for over a year now and this is exactly the method to fix it.

O

Lost count of how many times this has happened to me. Here I am again, bricked bar after power outages due to storm. 

Tried the usual firmware updater process:

Firmware Updaters

Razer Leviathan V2 Firmware Updater | RZ05-03920

Above didn’t work for me this time. What worked was doing a hard reset.

Follow these steps:

  1. Pull out the power cable
  2. Hold down the Power button, Volume Up and Volume Down
  3. While holding down, plug back the power cable
  4. Release the buttons after 3 seconds
  5. Hold Power button, Volume Up and Volume Down again for 10 seconds

Hope it works for you

Cheers!

EnglishBob70

+1 to those who say that you need to disconnect it from the power, then try again.

fwiw, I disconnected for 1 hour before reconnecting. Windows now recognises the speaker again.

But yeah, for a premium product it’s really not very satisfactory. Razer, you need to learn from this.

Z

i managed to get mine to be able to register with the pc again but it has no sound now, I've check and it responds to the chroma lights and volume buttons interacted but no sound still.

technoCITRINESapphire625

I have the same issue after tuned off my PC. every time that i make my PC start up this issue happen every time  synapse cannot detect soundbar. i had to disconnect cable and reconnect it to solve this problem.
lasted Driver of synapse and soundbar firmware updated everything.
hey Razer your product is suck. ashamed on you Razer.

no more buy your product.

M

I have the same issue after a power surge.

My Pc Windows or synapse doesnt detect the soundbar.

Bluetooth mode connects to my laptop but no sound.

Here is how i managed to start it again.

 

Remove all cables from the sound bar.

Remove the adapter from power socket. (This may not be necessary, just my experience)

Wait disconnected with no power about 15 minutes. (This may not be necessary, just my experience)

Press and hold power button for about 5 seconds. You should hear a low click inside the soundbar.

Connect every cable and power up.

 

R

I had the exact same issue, but changing power adaptors didn't work or only temporarily worked. In the end I pulled the entire thing apart, looked at everything, put it all back together and it's now working perfectly fine...

B

helped solve the problem by disconnecting the speaker from the power supply at night + resetting the settings (hold down the power button and -/+ volume)

O

This is the second time this has happened to me, and yes, power surges, power outages are the common scenario for me.

First time I had to borrow a friends soundbar (same model as mine, Leviathan V2), plug that to my PC, and somehow, something, whatever was broken, got fixed, his worked first time plugging into my PC, disconnected his and connected mine after all this and, to my surprise, it worked.

Six months after, same behavior. Sound bar turned on, but PC wouldn’t recognize it. However, this time, following the steps in the below link actually helped me fix the situation.

Razer Leviathan V2 Firmware Updater | RZ05-03920

For other devices, find yours here:

Software and Firmware Updates for Razer Peripherals

Hope this also works for everyone. 

Cheers!

Sumblebee

It happened again. Leviathan doesn't like power surges very much. Also, coincidentally, a new version of synapse has just been released. I don't know who the reason is, but the computer stopped seeing the device when connected. This time the firmware update helped me (I used another laptop that has bluetooth for this) - https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals

 

(at the 12th point, the button did not respond - I disconnected the device from the network and turned it on again https://mysupport.razer.com/app/answers/detail/a_id/6274 )

A

I  have the same issue please help 

 

B

this has happened to me around 3x in the past 12 months, all because of a power interruption or fluctuation.  I even encountered the dreaded RED light earlier today.

 

[SYMPTOM]

Turning On the Leviathan V2 just freezes, bluetooth doesnt work, and speaker doesnt get detected. Sometimes upon turning on, it will show red light.

 

[FIX]

My solution is a variation of what ErikkVanilla and TroyFace has done.

While turned on, remove the USB cable, and insert another (high-quality) USB cable and choose a new USB port. As soon as I inserted the cable, my PC’s audio switched to it. Now, turn it off, gracefully, then plug back the official USB cable.

 

Good luck.

Lesson learned. Dont buy Razer anymore.

Fernandojr.pl

Apparently I managed to solve it!

The source wasn't sending enough energy/voltage to the input, I took the cable and pressed it very hard on the input, it's strange, but after I did this the PC recognized the PC mode and bluetooh, it's hard to explain, but there's something to do with the power source and cable.

P

Edit, I unplugged the device and separated the adapter’s power bar from the plug for ~15 minutes. After putting it back together, the soundbar started working again. That would indicate the adapter’s power bar itself may be the component that’s sensitive to power surges.

P

A power outage bricked my Leviathan V2. It turns on, will even connect to a Bluetooth transmitter, but there’s no sound. Additionally, the device is not recognized when it’s USB-connected to a PC, so there’s no way to factory-reset it.

 

When the power outage occurred, the device was plugged into surge protector. It would appear that the soundbar’s electronics are just too fragile.

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