Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue | Razer Insider

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

  • 19 December 2022
  • 77 replies
  • 4378 views

Userlevel 2
I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.

The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.

I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.

I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.

Does anyone else have this issue on Windows 11?

77 Replies

 

here a person wrote about enabling msi fast boot in bios, it helped me

Yes, that's right, I wrote. Then I removed it, it doesn’t help 100%. I found out that I still need to turn off two parameters ( Legacy USB Support setting- Disabled, XHCI Hand-off to Disabled) and continue testing.

 

1PUNCHM4N

Thank you for reminding. I updated the firmware, but haven't had time to check it yet. So far the combination works stably for me - MSI FastBoot On + Legacy USB Support setting- Disabled, XHCI Hand-off to Disabled

Userlevel 2

 

here a person wrote about enabling msi fast boot in bios, it helped me

I have tired the MSI Fast Boot and still have the issue. 

Argh! This freakin’ firmware update broke my RGB LEDs again!

 

Now they no longer cycle through the colors as the mouse charges up. This is ridiculous.

I don’t think razer will fix this issue for MSI motherboards

 

but they have released a new firmware update yesterday. Still having the same issue. 

 

1Punch, can you confirm that your Mouse Dock Pro’s RGB LEDs no longer cycle up through the colors as your mouse charges (red > orange > yellow > green)?

 

I had this issue on my first unit that required a F/W update. My second unit was newer and didn’t require a F/W update so it worked properly in this regard straight out of the box. Now, that I’ve updated the F/W again, this problem is back.

Same issue. Windows 11, everything is updated, just going return the dock. Tried everything. Its intermittent but happens often enough. Once I unplug the cable from the dock and plug it back up. Everything's fine. Annoying experience. 

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.

 

USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

Yes and it has worked for me. I also enabled the MSI fast startup.

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.

 

USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

Yes and it has worked for me. I also enabled the MSI fast startup.

So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drivers properly to wireless devices located on the dock? 

Disabling Windows Fast Boot fixed the issue for me.

Userlevel 2

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.

 

USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

Yes and it has worked for me. I also enabled the MSI fast startup.

So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drivers properly to wireless devices located on the dock? 

 

which drivers did you use to manually install them? also where can i  find them?

雷蛇請處理這個問題Basilisk Pro V3 與 Mouse Dock Pro 韌體都更新後還是無法配對,整體體驗非常差感覺不該花錢買這個產品

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.

 

USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

Yes and it has worked for me. I also enabled the MSI fast startup.

So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drivers properly to wireless devices located on the dock? 

 

which drivers did you use to manually install them? also where can i  find them?

In device manager right click the HID mouse that says in its properties that it is located on the Razer Dock (assuming there is one for you). Choose to install drivers. Select to install from drivers on your computer. Unselect the compatible check box. Razer should then show up as a manufacturer. Select them , your mouse driver should then also appear. Hope this helps. 

Userlevel 2

I don’t think razer will fix this issue for MSI motherboards

 

but they have released a new firmware update yesterday. Still having the same issue. 

 

1Punch, can you confirm that your Mouse Dock Pro’s RGB LEDs no longer cycle up through the colors as your mouse charges (red > orange > yellow > green)?

 

I had this issue on my first unit that required a F/W update. My second unit was newer and didn’t require a F/W update so it worked properly in this regard straight out of the box. Now, that I’ve updated the F/W again, this problem is back.

yes mine does change colour when charging from red to green

Userlevel 2

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.

 

USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

Yes and it has worked for me. I also enabled the MSI fast startup.

So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drivers properly to wireless devices located on the dock? 

 

which drivers did you use to manually install them? also where can i  find them?

In device manager right click the HID mouse that says in its properties that it is located on the Razer Dock (assuming there is one for you). Choose to install drivers. Select to install from drivers on your computer. Unselect the compatible check box. Razer should then show up as a manufacturer. Select them , your mouse driver should then also appear. Hope this helps. 

 

i will give this a go and report back if it fixes the issue

Userlevel 2

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.

 

USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

Yes and it has worked for me. I also enabled the MSI fast startup.

So I did this as well, but the final thing I did that has seemed to fix the problem. The Dock would show in device manager but the mouse would so up as HID complaint mouse located on The Razer Dock pro. So I used the device manager to manually install the mouse’s driver onto that HID Mouse, and it seems to working fine now. It stays on to charge when the computer is off, and is recognized when it boots up. Maybe synapse isn't applying drivers properly to wireless devices located on the dock? 

 

which drivers did you use to manually install them? also where can i  find them?

In device manager right click the HID mouse that says in its properties that it is located on the Razer Dock (assuming there is one for you). Choose to install drivers. Select to install from drivers on your computer. Unselect the compatible check box. Razer should then show up as a manufacturer. Select them , your mouse driver should then also appear. Hope this helps. 

 

 

I tired it. but now my razer basilisk and mouse dock pro dont show up in synapse. I had to uninstall everything including the drivers to get it to show up on synapse again.

I also have the problem that my mouse and dock don't change color when the battery level gets higher! Only when the PC is switched off does the color change display the battery level correctly? Does anyone know if a new installation of Razer Synapse can fix this error?

My mouse dock pro and basilisk pro v3 doesnt connect when booting up windows 11. I have to unplug and plug in the mouse dock pro to recognize. Can someone confirm if this is due to riot’s vanguard program? I’m on vanguard version 1.14.6.11 which is well beyond the stated version 1.7.0.27 on razer’s website. Any advice on when this will be fixed? 

 

https://mysupport.razer.com/app/answers/detail/a_id/1835/~/razer-synapse-does-not-recognize-or-detect-my-razer-device

My mouse dock pro and basilisk pro v3 doesnt connect when booting up windows 11. I have to unplug and plug in the mouse dock pro to recognize. Can someone confirm if this is due to riot’s vanguard program? I’m on vanguard version 1.14.6.11 which is well beyond the stated version 1.7.0.27 on razer’s website. Any advice on when this will be fixed? 

 

https://mysupport.razer.com/app/answers/detail/a_id/1835/~/razer-synapse-does-not-recognize-or-detect-my-razer-device

Hi, are you using MSI motherboard for devices? 

I got same problem on MSI motherboard (Z690 Force) ,seems like that was a “feature” of MSI MB bios or hardware.

@NuggetsMT07  had post a solution and someone worked.

My mouse dock pro and basilisk pro v3 doesnt connect when booting up windows 11. I have to unplug and plug in the mouse dock pro to recognize. Can someone confirm if this is due to riot’s vanguard program? I’m on vanguard version 1.14.6.11 which is well beyond the stated version 1.7.0.27 on razer’s website. Any advice on when this will be fixed? 

 

https://mysupport.razer.com/app/answers/detail/a_id/1835/~/razer-synapse-does-not-recognize-or-detect-my-razer-device

Hi, are you using MSI motherboard for devices? 

I got same problem on MSI motherboard (Z690 Force) ,seems like that was a “feature” of MSI MB bios or hardware.

@NuggetsMT07  had post a solution and someone worked.

i just uninstalled vanguard and it started detecting for my mouse and razer dock. I’m pretty sure it is related to vanguard. but yes i do have MSI motherboard

Userlevel 2

My mouse dock pro and basilisk pro v3 doesnt connect when booting up windows 11. I have to unplug and plug in the mouse dock pro to recognize. Can someone confirm if this is due to riot’s vanguard program? I’m on vanguard version 1.14.6.11 which is well beyond the stated version 1.7.0.27 on razer’s website. Any advice on when this will be fixed? 

 

https://mysupport.razer.com/app/answers/detail/a_id/1835/~/razer-synapse-does-not-recognize-or-detect-my-razer-device

Hi, are you using MSI motherboard for devices? 

I got same problem on MSI motherboard (Z690 Force) ,seems like that was a “feature” of MSI MB bios or hardware.

@NuggetsMT07  had post a solution and someone worked.

i just uninstalled vanguard and it started detecting for my mouse and razer dock. I’m pretty sure it is related to vanguard. but yes i do have MSI motherboard

 

I don't have vanguard, and i still get the issue.

Hello friends !
  I'm also using Mouse Dock Pro and Razer Cobra Pro and have the same problem.
- When restarting the computer, most devices do not recognize the device and have to unplug the USB cable and then plug it back in to work. I also use an MSI motherboard (PRO B660M). I tried everything like uninstalling and reinstalling everything as instructed above, changing MSI's BIOS... but nothing worked. I'm really disappointed with this expensive product set from Razer :(


Thank you, hopefully there will be a solution for me!

Getting the same problem here, gone through all of the usual stuff uninstalling/reinstalling synapse + drivers etc. Still no luck. I don’t have Vanguard installed but I do have an MSI Z790 Carbon WIFI motherboard. Any ideas? £200+ for these components (Basilisk V3 Pro + Mouse Dock Pro) just seems kinda lame that they get let down by software

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.

The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.

I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.

I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.

Does anyone else have this issue on Windows 11?

Hey guys ! I spontaneously discovered this so I could temporarily fix this error. That's when we start the computer, we often move the mouse and click to make the mouse light up. I've been doing that for the past few days and when the computer has finished booting, the mouse is immediately recognized. Although it is not something that can replace the need for Razer to fix errors, I hope it is useful for us users!

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.

The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.

I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.

I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.

Does anyone else have this issue on Windows 11?

Hey guys ! I spontaneously discovered this so I could temporarily fix this error. That's when we start the computer, we often move the mouse and click to make the mouse light up. I've been doing that for the past few days and when the computer has finished booting, the mouse is immediately recognized. Although it is not something that can replace the need for Razer to fix errors, I hope it is useful for us users!

This method does not consistently work. As a result, it’s not a solution for this problem.

The Mouse Dock Pro can fail to be recognized by the motherboard whether the mouse is awake or asleep.

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.

The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.

I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.

I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.

Does anyone else have this issue on Windows 11?

Hey guys ! I spontaneously discovered this so I could temporarily fix this error. That's when we start the computer, we often move the mouse and click to make the mouse light up. I've been doing that for the past few days and when the computer has finished booting, the mouse is immediately recognized. Although it is not something that can replace the need for Razer to fix errors, I hope it is useful for us users!

This method does not consistently work. As a result, it’s not a solution for this problem.

The Mouse Dock Pro can fail to be recognized by the motherboard whether the mouse is awake or asleep.

 

I guess so too, but that's also a better solution than 100% having to unplug it. It was a bad experience!

Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations,i have sent my Cobra Pro & Dock Pro to MSI for testing.

Then they encountered the same problem, but it was not obvious: 

After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices.

I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post.

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