Razer Naga V2 Pro Profile issues | Razer Insider
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Hello, I’ve been trying to find a solution for my Razer Naga V2 Pro but it’s getting to the point of me just spending hours and hours trying to fix it. I am unable to use/load any profiles besides my default profile while I have to restart razer synapse over and over again to even get the default one to work “properly”. It keeps getting stuck in an endless loading motion and nothing happens.I can’t even reset it with the “factory reset” option on the top right cogwheel since that option is also constantly stuck loading. My basilisk v3 works perfectly fine and swaps thte profiles within 1-2secs.

I’ve restarted my PC multiple times, unplugged, uninstalled synapse, restarted, uninstalled the mouse in device managers, updated the firmware and yada yada yada.

I actually start to believe the mouse is defect or does/did anyone else a similar issue. I need help :(

 

 same problem I couldn’t save any profile while using micro ,

I couldn’t even make new profile

naga pro v2

Hi nacrana, ShiningSleep, and coppuuuuu! I suggest submitting a case to our Support Team so the team can collate all the affected users and gather the logs per user. Please extract your PC’s MSinfo and Synapse 3.0 logs. Save them to any online drive account, then paste the shareable ink in your PM. Also, you can remove all Razer-related files using the Razer Driver Clean-up Tool. Once done, please restart your computer, reinstall the Razer Synapse 3.0, and install all available updates. Otherwise, send me a ping so I can help you kick-start an investigation. Thanks for your joint interest in resolving the issue.

 

Hello, i have the same problem with my naga v2 pro. But if the profile does not contain macros - everything works fine

Hello, i have the same problem with my naga v2 pro. But if the profile does not contain macros - everything works fine

 

It is sad to hear that you are also experiencing this behavior. Please send me a PM, including your PC’s MSinfo and Synapse 3.0 logs. Save the file to any online hosting site, then paste the shareable link in your message or .submit a support ticket/case number here.

Just an update if this helps anyone - to be clear this issue isn’t fixed at all - I was able to load a profile onto onboard memory as long as it didn’t contain a macro. I still need the macro functionality in my use-case, but if this helps anyone in as well, figured I’d mention.

Some of these steps probably aren’t necessary, but this worked for me twice. Tried it with a profile containing macros, and it did not work.

 

  1. Create a button layout/profile, but don’t try saving to onboard memory yet. Just have one saved so it is in the pane on the right side of the mouse interface as an available profile (should show directly below your onboard profile slots)
  2. Go to the system tray and right click the Razer icon and close all apps.
  3. Restart computer
  4. Open Synapse
  5. Click the cog in the top right corner of Synapse, and do a reset on the Naga V2 Pro. With mine it did actually reset without the wheel continuously spinning.
  6. Immediately go to the Naga V2 Pro interface and drag and drop your profile created from earlier into one of the onboard memory slots.

So this worked for me twice in a row, and to be clear the profile I loaded only had keyboard function/key binds. The most complex thing in the profile I loaded was ctrl + c and ctrl + v.

If it helps someone, great! However again, this no fix at all. Razer still needs to address this issue.

ps I had the mouse plugged in via usb cable when I did this.

 

Thanks for this research. Then the most likely problem is Razer Synapse 3.0 and the macro profile, surprisingly only the Razer Naga Pro v2. If the problem is solved by the software, then the problem is in the software.

Hey, I'm also having the same issues as everyone else here. I've only been using this mouse for 3 days and I only noticed these issues after I updated the firmware. I also have 2 other issues that I'm convinced are related.

1. If I have Razer Synapse open for a while at some point I won't be able to click on certain things like the taskbar or task manager or services. If I close synapse or restart it works fine for some time but happens again eventually. This also happens if I leave synapse closed for a while and can be temporarily fixed be opening synapse. My old mouse works fine so this can't be my pc acting up.

2. Side buttons 7,8, and 9 don't work anymore. Initially I thought this could be a hardware issue but I noticed that when I restart my pc without razer synapse starting button 8 registers as being held until razer synapse is started and then returns to being unresponsive.

Hopefully this gets resolved at some point.

Last reply I’ve gotten was a few days ago and the support told me, I am supposed to wait until they update the software/ give me an update on the whole case. I sent them many logs so now, we can only hope for them to try to fix the issue with their next synapse version but… well, this has been an issue for many users for over a year already. I am patient but I might just return the mouse as I bought it mid january 2023. Buying a mouse for 200 euro and the main feature doesn’t even work lol...

Last reply I’ve gotten was a few days ago and the support told me, I am supposed to wait until they update the software/ give me an update on the whole case. I sent them many logs so now, we can only hope for them to try to fix the issue with their next synapse version but… well, this has been an issue for many users for over a year already. I am patient but I might just return the mouse as I bought it mid january 2023. Buying a mouse for 200 euro and the main feature doesn’t even work lol...

Yep, I just returned mine. Weeks of troubleshooting and no effective resolution. Hope they fix it some day. 

DOES ANYONE ON THE SUPPORT SIDE HAVE A DTE OF WHEN THIS WILL BE UPDATED AND FIXED?! this just started happening recently. it wisent the case originally when I bought the mouse. At this point Im considering returning mine too due to the lack of support for a almost $300 mice after you buy the wireless charger to go along with it. The original epic naga and the pro before this V2 version worked great. Also at what point is Razer going to make a wireless Tartarus keypad with memory slots?  they offer everything else wireless why not offer the keypad that way aswell?

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