Naga V2 Hyperspeed, same issue. I’m not even seeing the on-board profile icon in Synapse any more.

I am incredibly frustrated as I am experiencing the exact same issues as others with my mouse. Firstly, I am encountering memory slot issues. Secondly, I am unable to use the scroll wheel after losing software support. Lastly, my software crashes after the device goes to sleep, requiring a reboot.

Initially, I tried to exchange the device at the Taiwan store, but they refused to accept the return. As a result, I was advised to contact customer service, where I expressed my concerns and submitted a video. Customer service granted me an RMA. I used the RMA within the 14-day timeframe for store exchanges, but unfortunately, the problem still persists.

The mouse had an update previously that resolved the scroll wheel issue, so I am hopeful that an update will solve the problem this time as well. I implore other users who are experiencing the same issue to band together so that Razer takes notice and addresses our concerns. We are extremely disappointed with the current situation.

Hi maleki, just wandering is your issue resolved as for now?

i’m thinking about getting this V2 pro but want to make sure if everything is running smoothly first. I don’t want to troubleshoot a new mouse.

Thankss

Hello Everyone, 

I just bought a Razer naga V2 pro (21 May). I have too many issues with the on board memory profiles. I am using the new Synapse beta and I updated my mouse to the latest firmware 1.2.1. I was searching for a solution and I come across this thread. Does someone managed to get the onboard macro with windows key to work or this problem is still here ? It is completly unstable for me.

This problem has not yet been solved, has been over for at least a year, and even my region has begun to out of stock to stop selling this mouse .........

The update today seems to have helped with saving profiles to the naga pro v2 and I don't have to change synapse tabs for changes to appear. I haven't tested enough to tell if the disconnects, crashes, and profiles switching problems are better yet. Would like to hear if todays update changed anything for anyone else.

Come back, fix it 

I confirm that the latest update of Razer Synapse solves the problem with profiles. Thank you all for your participation, although not fast, but still a solution to the problem! Thank you very much .

I can't believe that the profile change is working, both manual and automatic for each game profile. Finally some good news, now I can use my Naga v2 instead of the 1.

PS: I retract my hateful comment

Macros with special characters like ! @ # $ % do not seem to work without Synapse running.

These type of macros work fine without Synapse on my Naga V1 but not V2 Pro.

At least it is improving.

Can anyone try to create macros with special characters and check if they work without Synapse running?

Macros work good for me, even with @ (shift+2).

Did anyone resolve this, if so how? I’m having the same issue with my new Naga v2. Never had the issue with my V1. I do not have any macros bound, just function keys. (f1-f12)

Does the macro work when you close synapse?

Yes, Razer Synapse behaves strangely when connecting the Razer Naga V2 Pro. In continuation of my post above, I must say that the Razer Naga V2 Pro has a problem not only with assigning another button, but also with a simple profile change (the save icon starts spinning) until the mouse freezes, which resets its settings to default). Only restarting Synapse helps.

I have created a case also now.

The synapse version when going to the settings cog shows: 3.8.228.22313

However, once I click “Check for Updates” it shows Version: 20230227

It could seem that there is a issue when doing macros. I am also using macros (windows key +1, windows key +2, windows key +3 and windows key +4) There is no way to map those bindings without using macros. I am unfortunately pressed on time so i won’t be able to investigate more probably until the weekend.

Regards

When I install synapse, I only install the macro module. All other modules (chroma connect, chroma studio, chroma visualizer, cortex, axon, THX) I leave uninstalled. Will it have to do with the whole problem with the macros? Maybe then try to uninstall everything again, run CleanupRazerDrivers.exe and try without installing the macro module to see if it lasts the profile changes or save them to onboard memory, but I have a feeling from all the things I've tried that it's a structural failure in synapse with the razer naga v2.

It’s really odd cause the support told me to use their testing account and before that, I updated the firmware of the mouse. Well, “updated” I had the newest version already but it did something I guess? I logged into the account and I saw a bunch of other ppls profiles, one of them was actually Genshiis lol. I could load them properly within a 1-2sec. Some of them already had macro assigned and those also worked with ease. So, I decided to make my own macro and boom… it’s stuck loading again and nothing works after that.

Just wanted to throw in that I am having the exact same problem with my brand new naga pro v2. No profiles will save to the device, the loading wheel spins forever, and the profiles never update. If you change tabs and come back, the loading circle is gone, however no profiles are listed on board. My deathadder pro v2 works flawlessly with onboard memory still. 

They have told me again that they cannot replicate the error and that if I want another product, please do not accept the change if you can and so that they really do the right thing and work on an update with the correct department.

I guess my main question at this point is if this happens on all Naga V2 Pro or if we have all just received lemons. I could see where not everyone would be reporting this problem because my programmed buttons work when I’m using synapse, but just can’t save the profile on the onboard memory which is what I need in my use-case. 
 

I would still think even more people would be making mention of this though, if it was just in the Synapse side, but that’s just speculation.

Since they cannot replicate the issue, that also potentially suggests it could be a faulty mouse right? Has anyone received an RMA to actually exchange one of these mice?

Okay that’s really good to know because I was almost wondering if I should be returning the V2 for a V1. But if V1 not working either, that’s really good to know and agree that it would seem to be a software issue. I know my corded Naha Trinity is still working fine though.

wonder next then if it’s related to all wireless mice or just the Naga Pros

I’ve also got a “v1” and a v2 - my v1 is working great, in the same setup where my V2 is borked.  Your problem might be something else?

Same issue here. Also my Tartarus V2 Pro wont load its profile too, when the Naga V2 Pro is plugged in via dongle.

Last reply from their support, gotta wait for them to update their software and if it still doesn’t work after the next update… I will just send it back and look for a different brand.

“Razer Support via My Support 23-Mar-2023 09:41 AM

Another one here. I got Naga V2 Pro today and also having the exact same problem. I also have a Blackwidow v3 mini and it doesn’t have this problem.