Razer Naga V2 Pro Profile issues | Razer Insider
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Razer Naga V2 Pro Profile issues

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UmberbuzzEMERALD944

I am incredibly frustrated as I am experiencing the exact same issues as others with my mouse. Firstly, I am encountering memory slot issues. Secondly, I am unable to use the scroll wheel after losing software support. Lastly, my software crashes after the device goes to sleep, requiring a reboot.

Initially, I tried to exchange the device at the Taiwan store, but they refused to accept the return. As a result, I was advised to contact customer service, where I expressed my concerns and submitted a video. Customer service granted me an RMA. I used the RMA within the 14-day timeframe for store exchanges, but unfortunately, the problem still persists.

The mouse had an update previously that resolved the scroll wheel issue, so I am hopeful that an update will solve the problem this time as well. I implore other users who are experiencing the same issue to band together so that Razer takes notice and addresses our concerns. We are extremely disappointed with the current situation.

N

Same issue here. Also my Tartarus V2 Pro wont load its profile too, when the Naga V2 Pro is plugged in via dongle.

S

Yes, Razer Synapse behaves strangely when connecting the Razer Naga V2 Pro. In continuation of my post above, I must say that the Razer Naga V2 Pro has a problem not only with assigning another button, but also with a simple profile change (the save icon starts spinning) until the mouse freezes, which resets its settings to default). Only restarting Synapse helps.

Diamondsmartvision339

Did anyone resolve this, if so how? I’m having the same issue with my new Naga v2. Never had the issue with my V1. I do not have any macros bound, just function keys. (f1-f12)

coppuuuuu

Another one here. I got Naga V2 Pro today and also having the exact same problem. I also have a Blackwidow v3 mini and it doesn’t have this problem.

N
Userlevel 1

DOES ANYONE ON THE SUPPORT SIDE HAVE A DTE OF WHEN THIS WILL BE UPDATED AND FIXED?! this just started happening recently. it wisent the case originally when I bought the mouse. At this point Im considering returning mine too due to the lack of support for a almost $300 mice after you buy the wireless charger to go along with it. The original epic naga and the pro before this V2 version worked great. Also at what point is Razer going to make a wireless Tartarus keypad with memory slots?  they offer everything else wireless why not offer the keypad that way aswell?

leesh1001

 same problem I couldn’t save any profile while using micro ,

I couldn’t even make new profile

naga pro v2

Razer.Speedcr0ss
Userlevel 7

Hi nacrana, ShiningSleep, and coppuuuuu! I suggest submitting a case to our Support Team so the team can collate all the affected users and gather the logs per user. Please extract your PC’s MSinfo and Synapse 3.0 logs. Save them to any online drive account, then paste the shareable ink in your PM. Also, you can remove all Razer-related files using the Razer Driver Clean-up Tool. Once done, please restart your computer, reinstall the Razer Synapse 3.0, and install all available updates. Otherwise, send me a ping so I can help you kick-start an investigation. Thanks for your joint interest in resolving the issue.

 

A
Userlevel 1

I have created a case also now.

The synapse version when going to the settings cog shows: 3.8.228.22313

However, once I click “Check for Updates” it shows Version: 20230227

S

It could seem that there is a issue when doing macros. I am also using macros (windows key +1, windows key +2, windows key +3 and windows key +4) There is no way to map those bindings without using macros. I am unfortunately pressed on time so i won’t be able to investigate more probably until the weekend.

Regards

 

Genshiis
Userlevel 1

When I install synapse, I only install the macro module. All other modules (chroma connect, chroma studio, chroma visualizer, cortex, axon, THX) I leave uninstalled. Will it have to do with the whole problem with the macros? Maybe then try to uninstall everything again, run CleanupRazerDrivers.exe and try without installing the macro module to see if it lasts the profile changes or save them to onboard memory, but I have a feeling from all the things I've tried that it's a structural failure in synapse with the razer naga v2.

PastelBrownLARIMARhit297
Userlevel 1

It’s really odd cause the support told me to use their testing account and before that, I updated the firmware of the mouse. Well, “updated” I had the newest version already but it did something I guess? I logged into the account and I saw a bunch of other ppls profiles, one of them was actually Genshiis lol. I could load them properly within a 1-2sec. Some of them already had macro assigned and those also worked with ease. So, I decided to make my own macro and boom… it’s stuck loading again and nothing works after that.

D

Hello, i have the same problem with my naga v2 pro. But if the profile does not contain macros - everything works fine

Razer.Speedcr0ss
Userlevel 7

Hello, i have the same problem with my naga v2 pro. But if the profile does not contain macros - everything works fine

 

It is sad to hear that you are also experiencing this behavior. Please send me a PM, including your PC’s MSinfo and Synapse 3.0 logs. Save the file to any online hosting site, then paste the shareable link in your message or .submit a support ticket/case number here.

M

[...]

Perhaps someone has the opportunity to try how the Razer Naga V2 Pro behaves on the fresh new Win10? Perhaps this operating system will not have such a problem.

My pet theory is that something weird happens during the mouse firmware update; perhaps specifically related to a new mouse being firmware flashed immediately, rather than used with a prior version and later updated (but really this is just a guess).

I brought the mouse to a fully new computer (from Win11 to Win10) and the problem remained; I would be interested to see if a brand-new Naga V2 Pro exhibited the same problems on both those computers (ideally with old firmware). 

PastelBrownLARIMARhit297
Userlevel 1

Last reply from their support, gotta wait for them to update their software and if it still doesn’t work after the next update… I will just send it back and look for a different brand.

“Razer Support via My Support 23-Mar-2023 09:41 AM

Hello Hyper,

Good day! My name is Ryan, part of the escalations team and one of the senior technicians here at Razer. We hope everything is well with you today.

We understand that you would like to know more about the issue with your Razer Naga V2 pro wherein you are unable to change your profile. We would like you to know that we are already reviewing your concern along with our developer team. We will be in touch with the next steps.

Additionally, should you have any other questions or concerns you may contact us using this link: https://mysupport.razer.com/app/contact-support/

For your reference, your case number is 230312-000044.

Thank you for choosing Razer as your gaming partner. Have a lovely day!

All the best,

Ryan
Senior Technical Support
Razer Inc.”
 
C

The update today seems to have helped with saving profiles to the naga pro v2 and I don't have to change synapse tabs for changes to appear. I haven't tested enough to tell if the disconnects, crashes, and profiles switching problems are better yet. Would like to hear if todays update changed anything for anyone else.

M

I'm facing the exact same problem. I also have a razer naga pro and it has no problems.
razer naga v2 pro not saving profile using macros

S

Just an update if this helps anyone - to be clear this issue isn’t fixed at all - I was able to load a profile onto onboard memory as long as it didn’t contain a macro. I still need the macro functionality in my use-case, but if this helps anyone in as well, figured I’d mention.

Some of these steps probably aren’t necessary, but this worked for me twice. Tried it with a profile containing macros, and it did not work.

 

  1. Create a button layout/profile, but don’t try saving to onboard memory yet. Just have one saved so it is in the pane on the right side of the mouse interface as an available profile (should show directly below your onboard profile slots)
  2. Go to the system tray and right click the Razer icon and close all apps.
  3. Restart computer
  4. Open Synapse
  5. Click the cog in the top right corner of Synapse, and do a reset on the Naga V2 Pro. With mine it did actually reset without the wheel continuously spinning.
  6. Immediately go to the Naga V2 Pro interface and drag and drop your profile created from earlier into one of the onboard memory slots.

So this worked for me twice in a row, and to be clear the profile I loaded only had keyboard function/key binds. The most complex thing in the profile I loaded was ctrl + c and ctrl + v.

If it helps someone, great! However again, this no fix at all. Razer still needs to address this issue.

ps I had the mouse plugged in via usb cable when I did this.

 

Thanks for this research. Then the most likely problem is Razer Synapse 3.0 and the macro profile, surprisingly only the Razer Naga Pro v2. If the problem is solved by the software, then the problem is in the software.

S

It's the last time I buy something from Razer, I'm going to unfollow all your socials and I'm going to ignore you like you ignore all your customers who have spent $200 in your company.

PS: assume that I am going to speak very badly of your company in all the opportunities that arise.

Come back, fix it 😀


I confirm that the latest update of Razer Synapse solves the problem with profiles. Thank you all for your participation, although not fast, but still a solution to the problem! Thank you very much 👍🏻.

Genshiis
Userlevel 1

It's the last time I buy something from Razer, I'm going to unfollow all your socials and I'm going to ignore you like you ignore all your customers who have spent $200 in your company.

PS: assume that I am going to speak very badly of your company in all the opportunities that arise.

Come back, fix it 😀


I confirm that the latest update of Razer Synapse solves the problem with profiles. Thank you all for your participation, although not fast, but still a solution to the problem! Thank you very much 👍🏻.

I can't believe that the profile change is working, both manual and automatic for each game profile. Finally some good news, now I can use my Naga v2 instead of the 1.

PS: I retract my hateful comment

Y

Macros with special characters like ! @ # $ % do not seem to work without Synapse running.

These type of macros work fine without Synapse on my Naga V1 but not V2 Pro.

At least it is improving.

Can anyone try to create macros with special characters and check if they work without Synapse running?

C

Just wanted to throw in that I am having the exact same problem with my brand new naga pro v2. No profiles will save to the device, the loading wheel spins forever, and the profiles never update. If you change tabs and come back, the loading circle is gone, however no profiles are listed on board. My deathadder pro v2 works flawlessly with onboard memory still. 

B

Hey, I'm also having the same issues as everyone else here. I've only been using this mouse for 3 days and I only noticed these issues after I updated the firmware. I also have 2 other issues that I'm convinced are related.

1. If I have Razer Synapse open for a while at some point I won't be able to click on certain things like the taskbar or task manager or services. If I close synapse or restart it works fine for some time but happens again eventually. This also happens if I leave synapse closed for a while and can be temporarily fixed be opening synapse. My old mouse works fine so this can't be my pc acting up.

2. Side buttons 7,8, and 9 don't work anymore. Initially I thought this could be a hardware issue but I noticed that when I restart my pc without razer synapse starting button 8 registers as being held until razer synapse is started and then returns to being unresponsive.

Hopefully this gets resolved at some point.

Genshiis
Userlevel 1

 

Macros with special characters like ! @ # $ % do not seem to work without Synapse running.

These type of macros work fine without Synapse on my Naga V1 but not V2 Pro.

At least it is improving.

Can anyone try to create macros with special characters and check if they work without Synapse running?

Macros work good for me, even with @ (shift+2).

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