Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.
The issue:
The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.
The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button) work even though they are right there and were working fine just a few days back!
Things I’ve tried(but none of them solved the problem):
- Use Razer Nari Ultimate Dongle recovery tool; The dongle doesn’t get detected on the app most of the time. Very rarely connects but the app then hangs on clicking ‘Recover’.
- Use Razer Nari Ultimate pairing utility; The dongle doesn’t get detected on the app most of the time. When it connects, it tries to update the dongle firmware version to ‘106’ but hangs after reaching 100%.
- Reinstall and rollback to older version of Razer Synapse; no change.
- Reset Windows Audio drivers; no change.
Razer Nari Ultimate - corrupt dongle due to software updates
Razer boycott, gotcha. All you had to do was offer a replacement dongle. Enjoy no more of my monies.
Yep, completely the same problem here, haply i get my money back from the selling store cause it is still under warranty.
Overall its a shame the funked up dongle makes a good headphone useless
What a shame!
Razer exit!
I am also having the same problem, however I am not sure if it is a software issue (at least for mine) I don’t remember doing any updates but one day my headset just cut out and would pair anymore. This has been going on for 3 months. I saw a guy on YouTube take the dongle apart and heat it up and it apparently fixes the issue for some?
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