Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.The issue:The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button) work even though they are right there and were working fine just a few days back!Things I’ve tried(but none of them solved the problem):- Use Razer Nari Ultimate Dongle recovery tool; The dongle doesn’t get detected on the app most of the time. Very rarely connects but the app then hangs on clicking ‘Recover’.- Use Razer Nari Ultimate pairing utility; The dongle doesn’t get detected on the app most of the time. When it connects, it tries to update the dongle firmware version to ‘106’ but hangs after reaching 100%.- Reinstall and rollback to older version of Razer Synapse; no change.- Reset Windows Audio drivers; no change.

Class action lawsuit if they have literally rendered their product unusable, they have violated the trust act for paying customers. Might be worth looking into. How many Tens/Hundreds of thousands could be effected? @ $100-$250 each…that could be something worth looking into.

Razer Nari Ultimate - corrupt dongle due to software updates

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Razer Nari Ultimate - corrupt dongle due to software updates

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