Razer Orbweaver Chroma pad adhesive problem

Hi peeps... I love razer products. All my keyboards, mice, headsets, and gaming pads are from their product lines. But... I ran into a problem that is casting doubt on my faith in Razer support and product quality: On the Orbweaver Chroma, the adhesive used isn't holding the pads in place. It was only a short time (on a new gaming pad) before both pads started slipping. This leaves me with a hand full of goo and a very difficult playing experience. To make things worse, when I reported this to Razer Support the responded with: This appears to be from user misuse. Are you serious? The pads are supposed to be designed to take the weight of a hand, provide comfort, and STAY IN PLACE. Razer refused to provide me with an option here. Eventually I gave up and I'm now looking at options made by competitors. This greatly saddens me, since I've been a staunch Razer supporter for a decade at least and love most of their products. Anyway, I just wanted to put this out there to the Razer Community. Something to watch for if you own a Razer Orbweaver Chroma (and possible other gaming pads from Razer). I wish you all better luck than the false blame I got from Razer Support.