Razer Synapse 3 causing Fullscreen Games to Minimise without warning | Razer Insider
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Razer Synapse 3 causing Fullscreen Games to Minimise without warning

  • 27 February 2023
  • 32 replies
  • 7718 views
rdalcroft
Userlevel 1

Using a program called Focus Logger

I have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning.

 

It can happen after 5 minutes of gaming, or 10 minutes.

 

Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe.

 

Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here?

 

Is there an issue with windows 11 and synapse?

 

 

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Best answer by rdalcroft 2 March 2023, 22:40

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32 Replies

murubun

I was too early.  The fullscreen game disappearing thingy happened again,  it’s just less frequent now after disabling Synapse notifications, but it still happens sometimes. I realized that the new Windows Lightning Control feature in win11 can control the razer keyboard RGB without having any razer stuff installed (it actually does it better as the color is restored even before logging-in, at an earlier point of booting up.) So yay for Microsoft. Also the mouse has on-board memory. So now I have a working mouse and a keyboard without having Synapse installed anylonger, and the games losing focus thing should be fully “fixed” if Synapse was always the cause.

brokenbuddha

I can confirm also disabling notifications temporarily fixes the problem.

murubun

I had this same problem, begun a few days ago, no idea why. Full screen games randomly go back to desktop. A focus logger says the focus goes to Razer Synapse from the game. Updating synapse and disabling notifications in its settings made the problem go away, at least for now... I think razer should really fix their notifications thingy if that’s what caused this. It’s a real hazard you are playing in a competition and then the game disappears in middle of a fight because of something as trivial as a mouse driver being bad. This bug was bad enough I’d move to firmware settings and totally uninstall everything razer related, but then I’d lose the keyboard RGB settings which are not stored to firmware and the default rainbow effect is really bad with coloured key caps.  :C

buzzSlateBlueplane220

If anyone else has this problem I would just reccomend unistalling the app until the next update.

S

Hello everyone! I had the same issue for several months, and I reinstalled Windows every week until I reinstalled without installing Synapse 3 for my headset. Now I have to use a headset instead of speakers for work and games again, but I'm afraid installing Synapse 3 will minimize games… I really don't want to reinstall Windows again.
The bug is still here, isn't it?

 

I haven’t had to uninstall Synapse, I’m able to just exit the app and it won’t minimize my game and restart it when I want to use it with no issue.  It only seems do it with games that have intrusive anti-cheat.

snaps1eqS

Hello everyone! I had the same issue for several months, and I reinstalled Windows every week until I reinstalled without installing Synapse 3 for my headset. Now I have to use a headset instead of speakers for work and games again, but I'm afraid installing Synapse 3 will minimize games… I really don't want to reinstall Windows again.
The bug is still here, isn't it?

S

Started happening to me this week. Complete incompetence by Razer. I have all Razer stuff, headset, keyboard, mouse, webcam…. thought it was good to keep it managed all in one place. 

This needs to be fixed, you provide expensive products FIX YOUR CODE!

 

Its beyond incompetence.  Its infuriating.  This thread is more than a year old!

L

I fixed it (sort of). The issue is (for me) with the razer software sending notifications! This even happens with the ‘how are you finding the app’ type ones. 

I can’t 100% remember where it was but go into the app and just process any notifications that are there and i’v been free of the drop outs ever since!

G

Happening with mine too. I was such a fan but lately.. I dunno. My Deathadder V3 Pro had scroll issues first 3 months, and now, whenever I press Capslock, the game minimizes. What a let down.

Elevating my game one Chroma color at a time.
L

Started happening to me this week. Complete incompetence by Razer. I have all Razer stuff, headset, keyboard, mouse, webcam…. thought it was good to keep it managed all in one place. 

This needs to be fixed, you provide expensive products FIX YOUR CODE!

G

I'm changing my PC, and on the new machine I'll install Windows 11. Does this problem occur also in Win11? For my actual PC with Win10 the only workaround is to disinstall Razer Synapse 3 (for my headset), mouse and keyboard working with old Synapse 2

E

Razer please fix this problem. c’mon! 

I can’t play Rocket League without suffering this really annoying minimizing.

I even tried re-installing Windows 11 from zero plus the latest version of you Razer Synapse (4.0.76.19 today)

 

the only workaround at this moment is to close all the Razer software... 

 

2

Using a program called Focus Logger

I have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning.

 

It can happen after 5 minutes of gaming, or 10 minutes.

 

Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe.

 

Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here?

 

Is there an issue with windows 11 and synapse?

 

 

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

2

This also occurs in my windows 11 pro 22h2

It occurs all the time in The Division 2 and in Fortnite. I was manually shutting apps down to find the culprit and when I shut this off Minimizing stopped.

—

ASRock Z390 Phantom Gaming ITX/AC

Intel i7 9700k, Trident Z RGB DDR4 3600 (32x2), AS Rock Phantom Gaming OC Edition AMD RX 7900 XTX 

 

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

2

This is terrible :( My games are minimizing by themselves and the focus logger I’m using confirms the apllication mentioned above by Sunnyautopark200 is indeed the culprit.

I have lodged a ticked but I know there is nothing anybody from Razer can do until the next build is released.

I also reninstalled Razer Synapse as suggested and disabled notifications. If this does not resolve the issue I will try logging in as guest.

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

2

Is there a way to contact Razer about this? I love the Razer products but if this doesnt get a fix quickly i don’t know if I am still gonna be using Razer products in the future. It is designed for gaming and it shuts down the primary thing that you need for a game, a full screen….

 

It helps if you just close all the synaps related softwares in the task manager but my RGB lighting stops as well...

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

2

It is the same for me too. Tried install and uninstall, all other options and nothing works. The only way is to close all razer apps. Coming from Logitech to Razer seems a bad trade...

It's not a bad change, it turns out that there was an update recently where a specific tool didn't work well. but rest assured it will be updated soon. Follow my steps to avoid what is currently happening:

 

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

2

chiming in to say that i’m also experiencing this now. razer support doesn’t seem to work either, so i can’t contact them about this bug.

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

2

Well happy to see im not they only one.

To bad this is still a thing -_-

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

2

If your game is minimizing on its own, it's because within the Razer Synapse 3, there is a service that stays in the background. To prevent your game from minimizing, press the Win + R key -> type MSCONFIG -> service -> select the option to minimize Microsoft applications -> look for something related to the game that is from the Razer application and disable it -> apply -> restart the computer. Test it and tell me if it works.

 

Razer notices me, I've been having this problem for months and I recently discovered it.

Thanks!

C4Living

Well happy to see im not they only one.

To bad this is still a thing -_-

Darrylboio

chiming in to say that i’m also experiencing this now. razer support doesn’t seem to work either, so i can’t contact them about this bug.

APATITEpolyWildOrchid545

It is the same for me too. Tried install and uninstall, all other options and nothing works. The only way is to close all razer apps. Coming from Logitech to Razer seems a bad trade...

T

i had the same issue. the reinstall did not work for me. i was using razer since 2014.

Now i switched to logitech for my headset keyboard and mouse.

I don’t have the time or will to deal with this problems.

H

Is there a way to contact Razer about this? I love the Razer products but if this doesnt get a fix quickly i don’t know if I am still gonna be using Razer products in the future. It is designed for gaming and it shuts down the primary thing that you need for a game, a full screen….

 

It helps if you just close all the synaps related softwares in the task manager but my RGB lighting stops as well...

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