Razer Synapse new update broke Razer Blade 15 | Razer Insider

Razer Synapse new update broke Razer Blade 15

AntiqueWhiteboxpoly980
Userlevel 2

Razer new update 3.8.531.52615 made the Razer Blade 15 has an error where the system is not receiving adequate power to enable high performance mode even though the laptop still works fine.

Gpu still kick in when gaming and the laptop still receving power, charging fine (using orignal power supple) so right now it just a false error that lock you out of choosing performance mode for no reason.

I also reinstalled window and when it first boot up, razer synapse was working fine, no error. But after it is updated, the error came back

65 Replies

YA111
Userlevel 1

I am also now experiencing this same issue with the latest update all of my Razer products now are showing 0% on two wireless devices and profiles are no longer working, some wired products are just showing zero values and unable load properly.
 

Razer.Speedcr0ss
Userlevel 7

Hi AntiqueWhiteboxpoly980 and YA111! Are you connected to a VPN? Try connecting to another internet connection and see if the issue persists. If you have AVG or Avira, please update or uninstall them and check for any progress. Otherwise, uninstall all Razer-related files through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, restart your PC, and install all supplemental updates from Windows and Synapse 3.0. Let me know how it went.

olpajmistrz
Userlevel 1

Great update! Now I am experiencing the same problems as @YA111 mentioned with my Razer Ornata Chroma V2 and my Razer Mamba Wireless. These updates never change anything for the better (at least on the surface level), and now you expect me to spend time reinstalling my antivirus? Come on!

olpajmistrz
Userlevel 1

Hi AntiqueWhiteboxpoly980 and YA111! Are you connected to a VPN? Try connecting to another internet connection and see if the issue persists. If you have AVG or Avira, please update or uninstall them and check for any progress. Otherwise, uninstall all Razer-related files through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, restart your PC, and install all supplemental updates from Windows and Synapse 3.0. Let me know how it went.

OK, so I did everything as instructed. I uninstalled Synapse through Windows, I ran the clean-up tool you provided, restarted the PC and reinstalled Synapse. Now the issue persists and my Mamba stopped working at all. It is on, USB power works, however the cursor won’t move, as if Windows didn’t recognize the mouse at all. Thanks, now I can’t even use my mouse!

AntiqueWhiteboxpoly980
Userlevel 2

@YA111 @olpajmistrz man, thats suck. Everything was working fine until they rolled out an update with no improvement. Even worst that it break stuff that is already there. Talking to the support, they don’t understand that it is not the hardware or even synpase fault but it is just the new update. There is not even an update to roll back to previous version of the software.

FF_KINGGGGG

I am also now experiencing the same issue with the latest update. I downloaded a battery info viewer to try and find out what's wrong. The app told me the charging rate is at 44.749 watts. Shouldn't that figure be close to 180 watts?

  

YA111
Userlevel 1

Great update! Now I am experiencing the same problems as @YA111 mentioned with my Razer Ornata Chroma V2 and my Razer Mamba Wireless. These updates never change anything for the better (at least on the surface level), and now you expect me to spend time reinstalling my antivirus? Come on!

Exactly and how would reinstalling an antivirus resolve this issue? Quite confused at that. 

A
Userlevel 1

Incredible update, 10/10 would update again

 

 

Where’s my standing ovation at work when I push a garbage release tag for my clients to update?!

olpajmistrz
Userlevel 1

After wasting nearly my whole afternoon yesterday on trying to fix this, I got Synapse to detect my Razer Mamba Wireless. Still no sign of the Ornata Chroma though. At least it works as a generic USB keyboard...

YA111
Userlevel 1

Hello, everyone! I managed to fix this issue by installing “IObit uninstaller” and completely uninstalling, there is something that the normal Windows uninstaller doesn’t do that IObit uninstaller does. Anyways, it completely removes it. After uninstalling Razer go to the Razer website to reinstall the application and all of your profiles will return from the cloud save. If you are unable to see them even after reinstalling it, with the Razer application opened click on “Studio” You will now be in “Chroma Studio” there you will see a down arrow and by clicking it a menu will appear with all of your profiles.

I hope this has resolved anyone experiencing these issues with this recent update!

YA111
Userlevel 1

I did do a bit of searching yesterday and figured it out.

A
Userlevel 1

Hello, everyone! I managed to fix this issue by installing “IObit uninstaller” and completely uninstalling, there is something that the normal Windows uninstaller doesn’t do that IObit uninstaller does. Anyways, it completely removes it. After uninstalling Razer go to the Razer website to reinstall the application and all of your profiles will return from the cloud save. If you are unable to see them even after reinstalling it, with the Razer application opened click on “Studio” You will now be in “Chroma Studio” there you will see a down arrow and by clicking it a menu will appear with all of your profiles.

I hope this has resolved anyone experiencing these issues with this recent update!

Thanks, this worked perfectly! (My last post got automod because I had a bad word in it haha).

YA111
Userlevel 1

So glad that it worked!
You’re welcome! Hahaha.

AntiqueWhiteboxpoly980
Userlevel 2

My laptop has been working fine for a couple days now after i use razer clean driver uninstall tool. Got an update again today and now the error appear again. Great! Tried doing the same thing but doesn’t work this time

firstPlumIVORY536

Getting the error after today’s synapse update. Tried the following solutions but none worked. I don’t know whether it’s my hardware issue or the software issue. I spilled a bit water on my laptop today. But my laptop is running fine except this error. Any solutions? How would i detect if my hardware is broken? Or it’s the razer itselt that is broke!

D

If it’s the insufficient power issue, it’s very very unlikely that it was caused by anything you did. Water on it would probably effect the keyboard, or speakers, etc. I’ve been there before!

 

I’m in the same boat, insufficient power. Started popping up after the update. I didn’t think much of it at first, because I can still game with no change in performance. But today I tried to discord voice chat WHILE gaming, and it won’t do both sound sources. It’s the game if the game is running, no audio from discord. They can hear me. Quit the game, sound comes back.

 

So I started digging, came across this thread, and saw that I can’t enable gaming performance mode, red quip at the bottom saying not enough power. I’m running the same, OEM charger I’ve always had, came with the laptop. If I unplug the charger, I can change plugged in to game mode. But as soon as I plug the charger back in… Goes to Balanced.

 

I’m really hoping they roll something out to fix this soon. None of the solutions on here have fixed it for me, including uninstall, drivers cleaner, then ADDITIONAL cleaners like, say, CCleaner removing registry values. Even getting rid of all traces of Razer software, on reinstall, insufficient power.

 

Please fix ASAP

firstPlumIVORY536

If it’s the insufficient power issue, it’s very very unlikely that it was caused by anything you did. Water on it would probably effect the keyboard, or speakers, etc. I’ve been there before!

 

I’m in the same boat, insufficient power. Started popping up after the update. I didn’t think much of it at first, because I can still game with no change in performance. But today I tried to discord voice chat WHILE gaming, and it won’t do both sound sources. It’s the game if the game is running, no audio from discord. They can hear me. Quit the game, sound comes back.

 

So I started digging, came across this thread, and saw that I can’t enable gaming performance mode, red quip at the bottom saying not enough power. I’m running the same, OEM charger I’ve always had, came with the laptop. If I unplug the charger, I can change plugged in to game mode. But as soon as I plug the charger back in… Goes to Balanced.

 

I’m really hoping they roll something out to fix this soon. None of the solutions on here have fixed it for me, including uninstall, drivers cleaner, then ADDITIONAL cleaners like, say, CCleaner removing registry values. Even getting rid of all traces of Razer software, on reinstall, insufficient power.

 

Please fix ASAP

My keyboard is working fine, All keys are good. I am also thinking it’s most likely the synapse software issue. Because I checked inside the laptop, checked the battery and other stuffs, There is no sign of water or any other damage. Tried all the solutions mentioned above. None worked for me as well. I hope Razer will fix it soon. Sadly, Product price doesn’t seem to be matching with the razer support lol. Expected better from Razer.

D

Current version of synapse on my Razer Blade 15 Base is 3.8.531.60211
 

This version still has the power problem

Necronomiconhunter

Same problem with… “The system is not receiving adequate power to enable high performance modes” after updating. Razer Blade 15 2020 model.

N

Having the same problem with blade 15 base 2020, synapse version 3.8.531.60211.

flowrushFlame647
Userlevel 1

I am also having the same issues as everyone else here regarding the synapse update and the power being inadequate 

 

Razer.Speedcr0ss
Userlevel 7

Hi Insiders from this thread! The team wants to assist everyone who is still experiencing the error showing your unit can’t enable the high-performance mode. Please help us initiate a case to our Support Team by submitting it here: https://mysupport.razer.com/app/warranty-support. Otherwise, please send me a PM so I can create and forward the case number to our Support and Devs Team. I appreciate everyone’s cooperation.

flowrushFlame647
Userlevel 1

I have created a case and sent you a PM. Hopefully we get a fix sooner rather than later 

G

Having exactly the same issue after the update. What kind of troubleshooting do they need? Just fix the update and that’s it. You don’t have your own products to check? Why you are rolling out updates without proper tests? Charging that price for products should mean that you are going to provide a premium smooth experience. 

JayGatsby97

Having exactly the same issue after the update. What kind of troubleshooting do they need? Just fix the update and that’s it. You don’t have your own products to check? Why you are rolling out updates without proper tests? Charging that price for products should mean that you are going to provide a premium smooth experience. 

I got their email this morning regard the update, and they give me bunch of troubleshooting tips to try (which I appreciated for them getting back to me). But I agreed with you, if you‘re going to push out a software, at least test it out to ensure it properly work. Though it pretty annoying the go-to solution is for the consumer is to first troubleshoot something they (the consumer) didn’t break, and the company jump in to help once all solution fail. 

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