Razer Synapse Restores after minimizing at startup
Userlevel 4
before and after reinstalling Synapse software (After the latest update), and after I sign in to my pc from a system startup or reboot, Synapse will show the splash screen and then minimize (which is to be expected). Then the main menu would restore in plain view (restore meaning as if it never minimized). I have it set to minimize at startup. Anyone have the same issue? And does anyone know a fix or work-around?
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Now getting some odd errors in Event Viewer related to Synapse and Windows 10 version 1903 or the May Update.
Surprisingly, it seems to be fixed for me now. Thanks for that. Took you long enough, though.
Hi everyone! If you are still having the same issues with your Razer Synapse app, please send us a PM together with the exact details of your issue. Kindly include the Synapse Logs (To get the Synapse logs, download the installer here). Provide us the link where we can get the logs. You can upload the files on your cloud-storage site and we will just download it.
Make sure to include the link of this thread. We'll be waiting.
*To send a PM, click on my profile picture and select Start a Conversation.
*Moving thread to Support Forum for visibility.
Make sure to include the link of this thread. We'll be waiting.
*To send a PM, click on my profile picture and select Start a Conversation.
*Moving thread to Support Forum for visibility.
PurSpyk
I removed all Razer software and reinstalled, seems to work better now, but this is far from ideal.
Yeah, was the solution for me too.
I removed all Razer software and reinstalled, seems to work better now, but this is far from ideal.
Yup, won't start after update. Can't even start it from the desktop. Multiple tries and when I manage to open the window, it's blank...
Userlevel 7
I dont quite get what is going on but after update dont start after windows boot. I must go to tray and triggrer open by pressing synapse icon to boot. I try few Times and every time is the same issue.
Removed all the razer software, reboot, and reinstalled and now it seems to be ok. It was odd, there was a Razer icon on the taskbar, you could open Synapse, but not remove the icon (normally, you right click on the icon and select unpin, this would not work). Must have been an issue during the updating.
Userlevel 6
- Staff
- 185 replies
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2 April 2019
PurSpyk
Got an update, now instead on synapse opening maximised, I have the program icon stuck on my taskbar, wtf, and it cannot be removed?
I don't have anything on my taskbar, so I'm not sure what you mean by that. Can you share a screenshot?
Got an update, now instead on synapse opening maximised, I have the program icon stuck on my taskbar, wtf, and it cannot be removed?
Well we are still waiting, cant even fix a simple bug, as I said decent hardware, pathetic support and software.
I had this problem, but it is gone now. The reason could be that I was logged in in Synapse in two computers at the same time? This happened even if the other computer was hibernated. I created a new account to another computer and problems vanished, or then it was just a coincidence...
The_Mythbuster
No patch and no communication! Simple question: Would you buy a care where the main Software is „Beta“?
I have to say, I like my both RB and I was thinking about switching complete to Razer but not anymore.
Well, to be fair, when I bought my devices, there was still Synapse 2 which was not in Beta. Though my devices would not be supported by Synapse 3, when it was released. When questioning customer support all I got was "we're working on this" but no definite answer, whether my devices will actually be supported in the end. As I already had a device that required Synapse 3, I had to run both programs.
To answer your question: no I probably wouldn't. But some of us are long term customers that had devices for a few years and we all know how much we spent on these. So it's unlikely, that someone can just swap speakers/mousepad/mouse/keyboard with a snap. So it's not like we had a choice...
But clearly... Razer is not too concerned about this. If I ever get into the position where I have to change my hardware again, I think I had enough of them as well... The S2 to S3 transition was awful and support in regards to drivers and software is the worst I have experienced so far.
Same issue here. Tried uninstalling, etc. No help. Could someone from Razer look into this. This is a pain in the bottom...
No patch and no communication! Simple question: Would you buy a care where the main Software is „Beta“?
I have to say, I like my both RB and I was thinking about switching complete to Razer but not anymore.
I have to say, I like my both RB and I was thinking about switching complete to Razer but not anymore.
Userlevel 7
Be patient there will be a new update for synapse we have this confirmed on forum by razer Staff.
End of week and still no fix
Similar thing happening here; when I switch users the splash screen comes on every time even though it is set in settings to minimize. Very annoying as I tend to switch user profiles a lot to isolate gaming user from household user.
Same here ... support told, there should be a patch this week ... where is it???
I love my two Notebooks but the Software is crap! I think, next time I will pass to buy Razer Notebooks which getting sold with Beta Software ...
I love my two Notebooks but the Software is crap! I think, next time I will pass to buy Razer Notebooks which getting sold with Beta Software ...
Having the exact same issue here. Thought I was the only one. It may be a small issue but damn is it annoying.
That's ridiculous, come on Razer you know its a mess! You're going to have to let the current QA department go and maybe have a strong word with your CTO of software (or whoever is leading it), it's not good at all, like try it yourself Min-Liang its poor work.
I too have the same issue with synapse 3. I reported back to razer and in return, I got this wall of text. Like I am getting paid to betatest their software?
Hello Martin,
Thank you for contacting Razer!¨¨
Your case number is 02936155.
In order to better assist you, please answer the following questions below:
1. Testing on another PC/laptop, does it do the same thing?
2. A detailed description of the issue with its corresponding short video clip or screenshots, including any error message if applicable.
3. The operating system of the computer. Is it Windows 7, 8, 10 or MAC?
4. S/N number, and product number of the affected Razer device(s). The information can be found at the back of the devices.
5. May I know what current full Synapse version you're using? Go to Apps and Features and look for Razer Synapse. Click on it and it will show the complete Synapse version.
6. When was the issue started? Is it working before?
For me to isolate the issue, kindly follow the steps indicated below.
A. Test Account:
Username: [email]razertest87@gmail.com[/email]
Password: P@ssw0rd05
B. Run Repair:
1. Access Control Panel > Programs > Programs and features
2. Find Synapse from the list of programs
3. Right click on it and select "repair" option. It may sometimes appear to only have "Uninstall" option, please go ahead and select uninstall if Repair option isn't available. By then, you will have the repair option showing at the next window.
4. The software will re-install automatically.
5. After the re-install process, please terminate all Razer background processes at Task manager.
6. Then, Re-run Synapse as an admin.
7. Then, login.
C. Framework Update:
A. Uninstall Synapse 2.0 from your computer and restart when prompted. If you are upgrading from a Legacy driver, please uninstall it from your system and once again restart when prompted.
B. Download the Microsoft.NET Framework Repair and Visual C++ Redistributable Tool in the link below:
https://www.microsoft.com/en-us/download/details.aspx?id=55167
https://www.microsoft.com/en-sg/download/details.aspx?id=48145
C. Run the Microsoft.Net Repair Tool and follow the onscreen instructions.
D. After repairing the .net Framework, Download and install the latest version of Razer Synapse 3. Using Run As Administrator, Click "OK" or "Allow" on UAC (User Account Control) notifications and restart when prompted by Synapse.
D. Clean Reinstall:
1. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features.
2. Delete the Razer folders in these file locations: C:\\Program Files(x86)\\ and C:\\Program Data\\. The folder is set to hidden so you might need to change the folder option to view hidden files.
3. Disable Windows firewall and any anti-virus program installed.
4. Download the latest Synapse installer here:
Synapse 3:
http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=2731&nav=0,343,704&_ga=2.137572848.1171175519.1537370562-1856539834.1537370562
5. Find the downloaded Synapse installer and right click on it, select run as administrator.
6. Let the installer complete the installation and update.
7. Head back to your firewall settings and turn it back on.
Note: Ensure to reboot your PC/computer after completing all the steps.
Generally, all inquiries are answered well within one working day. At times some replies may take longer than one day due to the nature of your inquiry or during peak support demand.
Please accept our apologies in advance for any delay in getting back to you, but be assured we are working hard to get back to you as quickly as possible. On the other hand, you may reach out to us again via chat (https://support.razer.com/contact-support) with the case number provided and we will be happy to further assist you.
All the best,
Hello Martin,
Thank you for contacting Razer!¨¨
Your case number is 02936155.
In order to better assist you, please answer the following questions below:
1. Testing on another PC/laptop, does it do the same thing?
2. A detailed description of the issue with its corresponding short video clip or screenshots, including any error message if applicable.
3. The operating system of the computer. Is it Windows 7, 8, 10 or MAC?
4. S/N number, and product number of the affected Razer device(s). The information can be found at the back of the devices.
5. May I know what current full Synapse version you're using? Go to Apps and Features and look for Razer Synapse. Click on it and it will show the complete Synapse version.
6. When was the issue started? Is it working before?
For me to isolate the issue, kindly follow the steps indicated below.
A. Test Account:
Username: [email]razertest87@gmail.com[/email]
Password: P@ssw0rd05
B. Run Repair:
1. Access Control Panel > Programs > Programs and features
2. Find Synapse from the list of programs
3. Right click on it and select "repair" option. It may sometimes appear to only have "Uninstall" option, please go ahead and select uninstall if Repair option isn't available. By then, you will have the repair option showing at the next window.
4. The software will re-install automatically.
5. After the re-install process, please terminate all Razer background processes at Task manager.
6. Then, Re-run Synapse as an admin.
7. Then, login.
C. Framework Update:
A. Uninstall Synapse 2.0 from your computer and restart when prompted. If you are upgrading from a Legacy driver, please uninstall it from your system and once again restart when prompted.
B. Download the Microsoft.NET Framework Repair and Visual C++ Redistributable Tool in the link below:
https://www.microsoft.com/en-us/download/details.aspx?id=55167
https://www.microsoft.com/en-sg/download/details.aspx?id=48145
C. Run the Microsoft.Net Repair Tool and follow the onscreen instructions.
D. After repairing the .net Framework, Download and install the latest version of Razer Synapse 3. Using Run As Administrator, Click "OK" or "Allow" on UAC (User Account Control) notifications and restart when prompted by Synapse.
D. Clean Reinstall:
1. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features.
2. Delete the Razer folders in these file locations: C:\\Program Files(x86)\\ and C:\\Program Data\\. The folder is set to hidden so you might need to change the folder option to view hidden files.
3. Disable Windows firewall and any anti-virus program installed.
4. Download the latest Synapse installer here:
Synapse 3:
http://drivers.razersupport.com//index.php?_m=downloads&_a=viewdownload&downloaditemid=2731&nav=0,343,704&_ga=2.137572848.1171175519.1537370562-1856539834.1537370562
5. Find the downloaded Synapse installer and right click on it, select run as administrator.
6. Let the installer complete the installation and update.
7. Head back to your firewall settings and turn it back on.
Note: Ensure to reboot your PC/computer after completing all the steps.
Generally, all inquiries are answered well within one working day. At times some replies may take longer than one day due to the nature of your inquiry or during peak support demand.
Please accept our apologies in advance for any delay in getting back to you, but be assured we are working hard to get back to you as quickly as possible. On the other hand, you may reach out to us again via chat (https://support.razer.com/contact-support) with the case number provided and we will be happy to further assist you.
All the best,
I was looking at buying a new Razer headset to replace the one I have currently but because of problems like this that I have to deal with every time I boot I am now looking at another brand. I know it might not seem a big issue to simply minimise it Razer but having to do it on every boot becomes tiresome and its something I'd rather do without.
I had a similar issue with the old Razer surround program that never ever remembered my settings, so one every boot I used to have to open the program select my sound device and minimise it again. Extremely annoying, to the point I have uninstalled the program and am now using Boom 3D instead (even though I preferred the virtualisation from Razer Surround a bit more)!!!.
I had a similar issue with the old Razer surround program that never ever remembered my settings, so one every boot I used to have to open the program select my sound device and minimise it again. Extremely annoying, to the point I have uninstalled the program and am now using Boom 3D instead (even though I preferred the virtualisation from Razer Surround a bit more)!!!.
Razer would you just fix this an fire the fool that's making your product quality worse and worse, get back to doing good work not rushing for the money- it'll infect your company and soon after you'll be gone.
Same problem here. Frickin' annoying.
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