Razer Tartarus V2 Palm rest pad pealing

I recently expanded my gaming setup with a Razer Huntsman keyboard, Strider desk pad, Basilisk mouse, and Tartarus keypad. My initial excitement was tempered by an early setback with the Huntsman TKL keyboard. While Razer support responded promptly to my first message, they went silent after my follow-up. Not willing to wait indefinitely, I opted for a swift exchange at Best Buy – a slight inconvenience but resolved efficiently.

However, another concern arose when I unpacked the Tartarus. The wrist pad, integral to the design, felt disappointingly cheap and easily worn. Discovering the absence of replacement options or third-party alternatives only added to my dismay. The durability of this component is crucial, and its potential short lifespan is a significant oversight.

Surprisingly, there seems to be no 3D-printed solution available in the market, which led me to take matters into my own hands. I've 3D scanned the wrist pad, preparing to create a replacement if necessary. While I'm equipped to do this, I'm frustrated that this is a concern at all with a new product. I had expected Razer to provide the same level of quality in the Tartarus wrist pad as they did with the Huntsman TKL's.

The dilemma of whether to keep the Tartarus is real. Its features are appealing, but the prospect of a rapidly deteriorating wrist pad is a major turn-off. This experience has highlighted an area where Razer could improve, especially in the longevity and durability of accessory components in their products.