My Razer Viper V2 Pro's wireless dongle randomly stopped working and I don't know why. It was working fine one day then the next it no longer works, is there any way to get this item replaced? I even bought the hyper polling wireless dongle from Razer and now I can’t use either wireless features.
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Ive been facing the same problem as well, my dongle has not been working ever since. I tried connecting to another laptop but that also dosent work. it only works wired and when i do try doing wireless it dosent work but only blink 2 lights. ive tried updating but i could only update the mouse due to the dongle just not working when i connected it. Can i please have help
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- Razer Support
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20 April 2023
Hi, my Razer Viper V2 Pro wireless dongle was susdenly stopped working. Even I tried to update formware but the software can never recognize the dongle. S/N: PM2227H25400750.
Hello! I bought my mouse like half a year ago. Now, apparently, it works only wire way. When I’m trying to connect this wire to the dongle - nothing. When I’m trying to connect my USB-reciever - nothing as well. It works only by wire, although everything was OK approximately a day ago. What should I do? I tried everything, as I think: Razer Synapse things, followed instructions from Razer support website - nothing helped.
Please, help me! <3
i face the same problem ,and follow your method step update that but it cant work as well
i have the same p-roblem who can i talk with to fix it i ther up-date and it still did not work i have tried everything and it still doesn't work
Today I experienced the same..the dongle was working while connected to PC and then I transfered the dongle to another PC to use that and it installed driver and then suddenly stopped working. Now it’s not working on any of the computers anymore..tried firmware update and utility tool, nothing makes the dongle work anymore, it’s dead..serial number is PM2218H24303063
same issue for me today as well. it’s all laggy & keeps disconnecting from both my macbook & windows computer. can’t seem to find anything to fix it.
Good afternoon. There is such a problem: I bought a Razer Deathadder V2 Pro mouse in Germany and sent it to a friend of mine as a gift. Before sending it, I checked it by connecting it to my computer via a cable and also via a wireless 2.4 module, everything worked perfectly. However, after receiving and connecting the wireless module, it constantly switches to the computer and cannot see the wireless mouse. I tried it on different computers, the situation was the same everywhere. The mouse works great via USB and Bluetooth. Apparently the problem is in the wireless module itself. Can anything be done about this?
Having the exact same issue and glad it’s not just me. I have to plug the mouse in now, wireless no longer works. I’m on Windows 11, wonder if there was an update. I just tried to update the firmware on the mouse, and the dongle wouldn’t register as plugged in at all, had to do the manual wired update. Going to try installing Synapse again, but last time I did that it kept stealing focus while gaming. I guess we’ll see
Hi, recently bought one as well, wireless worked for maybe 5 mins and stopped working S/N is: PM2239H24500888
Hi, my Razer Viper V2 Pro wireless dongle was susdenly stopped working. Even I tried to update formware but the software can never recognize the dongle. S/N: PM2227H25400750.
Same problem here, it worked for the first 5 mins and now the dongle is not recognized by the computer at all.
Hello, i have the same problems the dongle stopped working. The mouse works wired, how can i get a replacement?
update: its the dongle that died. it comes back to life some times but disconnects. i am getting it replaced.
i uninstalled razer synapse, and removed viper v2 pro from device manager on windows 11. restarted fixed. the problem. now i cant customize the razer functions but it has onboard memory from the last time i ran the synapse app. i dont know when it will disconnect but i dont think the dongle is the problem. its maybe the drivers or software. issues happened after a synapse update or windows update.
Добрый день!
Аналогичная проблема как и у покупателей в данной ветке сообщений.
Последние дня 3 модуль не реагирует и постоянно отключается (менее 1 секунды) .
Мышью пользоваться можно только по кабелю.
Если модуль переставить в другой ПК проблема не исчезает.
ОС: WINDOWS 11
Инструкция по обновлению бесполезна ведь сам адаптер не подключается и просто отключается вызывая сбой.
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Good afternoon!
The same problem as the buyers in this message thread.
The module has been unresponsive for the last 3 days and is constantly shutting down (less than 1 second).
The mouse can only be used by cable.
If the module is moved to another PC, the problem does not disappear.
OS: WINDOWS 11
The update instructions are useless because the adapter itself does not connect and simply disconnects, causing a failure.
this happened after update
this is not the only issue you will be getting… i also have dead threads in the scroll wheel. that cheap feeling it has is exactly what it is, cheap. my best advice is return it and get a mouse from a different company. the only language billion dollar companies understand is the loss of money! otherwise they keep selling us crap and saying sorry after, meanwhile, we are stuck with the headache.
My dongle isn’t even recognized by Windows or Linux anymore. Wtf happened? Do dongles die out that easily or did Razer fuck something up with the firmware updates?
hi razer viper v2 pro problem s/n pm2218H24408794 model no rz01-04390100
this mouse does not work without cable connection help please
I am having the same issue. You would think that if several people are having the same issue they would fix the software issue. I have uninstalled the driver. Installed the Synapse 3. Tried to reinstall the drivers. Nothing is working. This issue started happening after amount a year. The dongle works but the driving would go-in-out causing my computer the beep all the time.
same thing for me, my 200$ WIRELESS mouse only works WIRED
this happened after update
i face the same problem ,and follow your method step update that but it cant work as well
i face the same problem ,and follow your method step update that but it cant work as well
S/N:PM2216H25300683
NO:RZ01-0439
FCC ID:RWO-RZ010439
Add as many details as possible, by providing details you’ll make it easier for others to reply
Same thing for me. It won't even connect anymore. The wired version still works so it has to be something wrong with the dongle. Serial number: CCAH20LP4240TB
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