Razor Blade 15 Periodical Black Screen | Razer Insider

Razor Blade 15 Periodical Black Screen

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S
I received an intel driver update for the display mid Jan and it fixed the black screen issues but now it is flickering black sometimes then goes away.

L
I got a replacement Blade and also have the flickering problem.
Similar to what I had before, it happens more often after the computer comes back to sleep.
This time I don't have Synapse, Cortex or GeForce experience installed ... and still have the problem.
Razer.Speedcr0ss
Userlevel 7
lucaslayf
I got a replacement Blade and also have the flickering problem.
Similar to what I had before, it happens more often after the computer comes back to sleep.
This time I don't have Synapse, Cortex or GeForce experience installed ... and still have the problem.


Hey @lucaslayf! Are you still experiencing the flickering issue? Have you contacted our Support Team regarding this? Please send me a PM. I'll pick it up from there.
Razer.Speedcr0ss
Userlevel 7
Kidona
I'm currently experiencing the same issue with the Mid 2019 2080 Max Q. Randomly goes black and I have put the machine to sleep and back on again.

I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver.

Still testing so fingers crossed the latest driver gets rid of the flickering to black.

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630


I appreciate the workaround. Feel free to update us on the results. Don't hesitate to send a PM should you need additional assistance.
S
Sovoltron
I received an intel driver update for the display mid Jan and it fixed the black screen issues but now it is flickering black sometimes then goes away.


So the issue is worst now after the new windows update. It will flicker more often to the point it just cuts out to completed blackness. Back to putting it on sleep and waking it up......or just 60hz.

Razer please patch
L
I'm trying to install the latest Intel drivers for the 630 but I get an error saying I need the manufacturer's drivers instead. Anyone found a workaround? https://downloadcenter.intel.com/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=126790 @Kidona
K
lucaslayf
I'm trying to install the latest Intel drivers for the 630 but I get an error saying I need the manufacturer's drivers instead. Anyone found a workaround? https://downloadcenter.intel.com/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=126790 @Kidona


You have to disconnect from the internet first then go to device manager and uninstall the intel graphics driver. After reboot the driver won't auto update and you then should be able to install that intel drive.
Razer.Speedcr0ss
Userlevel 7
Kidona
I got the black screen refresh occur once after my updates. I decided to enable Panel Self refresh on the intel driver whilst power is plugged in and so far going in to day 5 haven't had a black screen flickering yet. Hopefully it stays away permanently though so won't be jumping for joy just yet.


That's good to hear. I can't agree with you more. Please monitor the laptop for now. Feel free to update this thread or send me a PM.
Razer.Speedcr0ss
Userlevel 7
mprantl
Hello.

I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.

Do you have a suggestion for a solution to this problem?

Greetings, Manfred


Hey there! How's your Razer Blade 15? If in case the issue is still persent, please send me a PM.
Razer.Speedcr0ss
Userlevel 7
lhuglin
My RTX 2080 Razer Blade 15 is doing the same thing. I am very angered and disappointed after spending $3000 on this laptop.


Sorry to hear that. I still appreciate that you've reached out to this thread. Please send me a PM together with your laptop's serial number, let's continue from there.
B
I am having the exact same problem (black screen, works fine on external monitor).
Razer.Speedcr0ss
Userlevel 7
Shamener
Hi.

Just wanted to inform you that setting windows power setting to "better performance" seems to have solved the same issue for me. Looks like Windows is having a conflict with razers power management. doesnt seem to affect battery that much either, since razer probably have their own power management when running on battery (not certain).

Im running mid 2019 advanced with RTX 2080 and I7 9750H Coffe lake. Hope this solves some issues you guys have, this solved my problem atleast :)



Hey @Shamener! Thanks for sharing this to the thread.

To everyone, please send me a PM together with your laptop's serial number should the issue still persists. Let's continue our investigation there.
B
I PM'd you yesterday with the serial when I made my post, just in case 🙂
Razer.Speedcr0ss
Userlevel 7
bicycletechBisque209
I PM'd you yesterday with the serial when I made my post, just in case :)


Hey there! I replied to your PM, let's continue there.
S
Same issue here blade 2019 advanced rtx 2017 max Q
Razer.Speedcr0ss
Userlevel 7
sharpYellowbook268
Same issue here blade 2019 advanced rtx 2017 max Q


Hey! Please send me a PM, let's continue from there.
B
Anybody here managed to fix the random black screen problem? I have a 2019 RB 15 RTX 2080 and am experiencing the same random black screen issue. I would be browsing on Chrome or Edge then suddenly the screen would go black. There is no other way to get back to the screen except to press the power button and let the laptop sleep, then press the power button again to wake it up then I can go back where it left off. This would then occur more at random times (a couple of minutes in between occurrences). A temporary fix would be for me to restart the laptop which prevents the black screen from happening that often.

Luckily the random black screen doesn't happen when gaming. Happens mostly when im browsing the web or on the desktop.
| Mid 2019 Razer Blade 15 Advanced | FHD 240Hz | i7-9750H | 16 GB DDR4 | RTX 2080 Max Q | 2TB Addlink NVME | Thermal Grizzly Conductonnaut on CPU + GPU & Fujipoly Extreme Thermal Pads on heat-sensitive surfaces |
W
Same issue here with the blade advanced rtx 2080
Razer.Speedcr0ss
Userlevel 7
bimmerboi
Anybody here managed to fix the random black screen problem? I have a 2019 RB 15 RTX 2080 and am experiencing the same random black screen issue. I would be browsing on Chrome or Edge then suddenly the screen would go black. There is no other way to get back to the screen except to press the power button and let the laptop sleep, then press the power button again to wake it up then I can go back where it left off. This would then occur more at random times (a couple of minutes in between occurrences). A temporary fix would be for me to restart the laptop which prevents the black screen from happening that often.

Luckily the random black screen doesn't happen when gaming. Happens mostly when im browsing the web or on the desktop.


Hey everyone. Please send me a PM so I can share our suggested steps on how to resolve this random black screens.
N
Same issue for me with the blade advanced rtx 2080, all drivers up to date, contcted razer support but the steps they recommended did not help... @RazerSpeedcr0ss I can't seem to find the private message option for your profile, where can I send you my serial / product number, thanks.
A
I have been experiencing similar issues with my mid 2019 RTX2080. Initially when I got the PC I noticed the issue seemed to occur when switching between graphics cards. This seemed to be resolved with the latest firmware update. But the screen still seems to blank out when I switch between refresh rates. Currently the only solution I've found is a hard reset. Hopefully they will resolve this issue soon, as I did not expect to have that issue on my $3K laptop.
N
aamcclary
I have been experiencing similar issues with my mid 2019 RTX2080. Initially when I got the PC I noticed the issue seemed to occur when switching between graphics cards. This seemed to be resolved with the latest firmware update. But the screen still seems to blank out when I switch between refresh rates. Currently the only solution I've found is a hard reset. Hopefully they will resolve this issue soon, as I did not expect to have that issue on my $3K laptop.

@aamcclary which firmware update? where can I get it? thanks
N
aamcclary
You will need to get the correct one for your model but for the mid 2019 advanced model it can be found here. The current version is 1.04.
Hope this helps.
http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=886&pcid=885&nav=0,350,885&_ga=2.127272717.1866074781.1567805274-1963158157.1565226325&_gac=1.119068027.1567633969.Cj0KCQjwwb3rBRDrARIsALR3XeYQo5e1ru322aPlulWIDch43AioDJmdFUO3ufjlygpZx9OCN4WhTUQaAk2FEALw_wcB

Thanks @aamcclary !
Razer.Speedcr0ss
Userlevel 7
nirerlich
Thanks @aamcclary !


I replied to your PM, thanks!
M
I have noticed that this problem only occurs in battery mode. If the laptop is connected to the mains, then everything is ok.

Greetings, Manfred
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