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Same problem here

rrngawy

I just reload my account but just to realize that I need to pass the 2 factor authentication to make a transaction. But I no longer use the existing phone number linked to my account. Is there anyway I can get the code by using my email which I'm still currently use. is there any chance i could change my old number for a new one? i can send some info if its needed. 

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4 Replies

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  • xen_01
  • Insider Mini
  • 1 reply
  • July 13, 2024

Hi, I am also facing this issue, was wondering if I could get some help from Razer Support.

rrngawy
1 person likes this
  • rrngawy
    rrngawy
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  • rrngawy
  • Author
  • Insider Mini
  • 1 reply
  • July 13, 2024

i submit ticket twice because they are slow when it comes to respond, still waiting for their response

Razer.Aero
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    xen_01
Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3366 replies
  • July 13, 2024
xen_01 wrote:

Hi, I am also facing this issue, was wondering if I could get some help from Razer Support.

Hi xen_01,

I replied to your PM. Please check your inbox and let’s continue from there. All the best!

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

 

X
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    xen_01
Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3366 replies
  • July 13, 2024
rrngawy wrote:

I just reload my account but just to realize that I need to pass the 2 factor authentication to make a transaction. But I no longer use the existing phone number linked to my account. Is there anyway I can get the code by using my email which I'm still currently use. is there any chance i could change my old number for a new one? i can send some info if its needed. 


Hello rrngawy,

I notified our Razer Gold Support Team handling your ticket. Please wait for their update within 24 hours. Feel free to ping me if your need furtehr help. Stay safe!
 

​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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