I just reload my account but just to realize that I need to pass the 2 factor authentication to make a transaction. But I no longer use the existing phone number linked to my account. Is there anyway I can get the code by using my email which I'm still currently use. is there any chance i could change my old number for a new one? i can send some info if its needed.
This topic has been closed for comments
Hi, I am also facing this issue, was wondering if I could get some help from Razer Support.
1 person likes this
i submit ticket twice because they are slow when it comes to respond, still waiting for their response
- Razer Support
- 3319 replies
xen_01 wrote:
Hi, I am also facing this issue, was wondering if I could get some help from Razer Support.
Hi xen_01,
I replied to your PM. Please check your inbox and let’s continue from there. All the best!
*Thread locked to curb the conversation to PMs.
- Razer Support
- 3319 replies
rrngawy wrote:
I just reload my account but just to realize that I need to pass the 2 factor authentication to make a transaction. But I no longer use the existing phone number linked to my account. Is there anyway I can get the code by using my email which I'm still currently use. is there any chance i could change my old number for a new one? i can send some info if its needed.
Hello rrngawy,
I notified our Razer Gold Support Team handling your ticket. Please wait for their update within 24 hours. Feel free to ping me if your need furtehr help. Stay safe!
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.