Synapse 3 and Firefly Cloth mousepad bug | Razer Insider

Synapse 3 and Firefly Cloth mousepad bug

  • 27 March 2019
  • 3 replies
  • 589 views

I've recently bought firefly cloth mousepad, but synapse detects it as hard edition. Can I fix this somehow?

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3 Replies

I assume you have uninstalled and installed Synapse 3?
Userlevel 7
First try like @Srnity write reinstall the softwere but also remove programfiles and appdata folders that synapse dont delete you can laso remove it from windows device menager to force new driver install if nothing help cheack on difrent pc if you have the same issue there.
Are you still having the same issues, @The_Sakaala? If so, please send me the serial number of your Razer Firefly Cloth mousepad through PM. Also, don't forget to include the link of this thread. See you there!

*Moving thread to Support Forum for visibility.