Can not login in Synapse 3 and the RGB is basically useless -_- | Razer Insider

Can not login in Synapse 3 and the RGB is basically useless -_-

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T
Yeah, same..
N
Darksbane86
did you remove all remaining razer files in your system after you uninstall before reinstalling?

already tried it just now but still cant login 😞
T
I tried doing the same but it seems like I've done something wrong and it hasn't fixed for me .. ;/
T
Okay, I tried uninstalling everything and just went with Search through my Registry Editor and deleted Everything Razer-Related, bc i couldnt find the Registry mentioned above by @Darksbane86, so I deleted everything except the drivers and the Installer-related entrys, and then reinstalled with the newest Installer and restarted and it works now.

So the registry-solution is the key here! I had a similar case when half a year ago, so it seems Synapse 3 has some Issues with the registry sometimes, but at least it's an easy fix 😃
T
I have the absolute same problem since yesterday (the update on the synapse 3) so I'm also unable to use a lot of the features my lancehead TE comes with.
T
I have the same problem, when i go to login since the new update, it is just a blank window, and i can't do anything i have tried reinstalling, repairing, but not deleting the registry, so i will give this a try and hope it fixes it.
I'll keep you updated...

btw I'm using Blackwidow X Chroma, Mamba Elite Chroma and Firefly, and it does just the Spectrum Cycle which it does on Startup...
D
you might want to try these steps i gotten from support previously and see if it helps.

1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them.
2. Uninstall Razer drivers by going to "Device Manager" from Control Panel.
3. Press Windows + X, and choose Command Prompt in the menu.
4. Type regedit in the command prompt window and press enter.
5. Please go to this path and check if you have it:
HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW643NODE\\Razer\\
*Please delete everything that's in the Razer folder. Please reinstall Synapse after deleting all the files inside the Razer folder
6. Download a fresh installer and reinstall then restart your PC.
D
Ned.erlands
when I click login it will say "There was an unexpected error. Please reload the page and try again." I tried re installing synapse 3 but still no luck on logging in :slightly_sad:


did you remove all remaining razer files in your system after you uninstall before reinstalling?
N
when I click login it will say "There was an unexpected error. Please reload the page and try again." I tried re installing synapse 3 but still no luck on logging in 😞
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