Download previous version of Synapse 3 | Razer Insider
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Download previous version of Synapse 3

  • 8 November 2023
  • 51 replies
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Userlevel 3

Is there a link to a previous version of Razer Synapse after all the issues with Version 20231107 (3.8.1031.110202)?

All THX enabled headsets have issues since the last update and cleaning the drivers and running a fresh install do not solve the issues.

My Kraken V3 Pro for example sounds bad when THX is enabled and even worse if you have a game running with THX profiles like competitive or environmental. Stereo is OK - I think.

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Best answer by AZeroEight 5 December 2023, 08:08

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51 Replies

Userlevel 1

I already contacted support, they said they are trying to  fix. no way to get the old version i tried.

Userlevel 1

Encountering the same problem, Razer has sent out many updates that make the saved eq settings reset but never a one like this the “ THX Spatial Audio “ from the playback devices has disappeared which made the sound  relaxing and chill now its like wearing the worst headphones i have ever owned, its bad FIX IT RAZER.

Userlevel 3

You no longer need a “THX Spatial Audio” Device - you simply select your standard audio device like “Kraken V3 Pro” and switch between THX or stereo in Synapse 3. The Driver taking care of is an “Audio enhancement” in the Windows settings. The driver is broken, though and gives you terrible sound. Here is a screenshot from Windows 11:

 

I ended up disabling the Audio enhancements for the time being, thus having plain stereo which will bypass THX, EQ, Bass boost, etc. on the Razer Synapse but you still can enable Haptics from it. But I think it reverts back on reboot.

Userlevel 1

Hello,

 

For me that does not even appear:

 

 

I just changed my PC yesterday and went on to install Synapse and not THX. On the Old one THX is still there, given that I did not update Synapse there!

 

We should be able to download previous versions of the Drivers: Even Apple let’s you do that :).

Userlevel 3

It looks like the THX Spatial Audio Driver is not installed for your device - Do you find something like that in “Installed apps”?

...but on the other hand you can be happy as THX is broken as said before.

Userlevel 1

Yup,

 

It’s there :):

 

 

To be honest, THX wasn’t broken for me - It was working just fine on the old machine. Super sound with surround and everything. Now - only stereo - hate the sound.

Userlevel 3

 

To be honest, THX wasn’t broken for me - It was working just fine on the old machine. Super sound with surround and everything. Now - only stereo - hate the sound.

...same here - until the November 07 release.

awful terrible update, razer please fix i need my music

 

Userlevel 4

FOR PEOPLE WHO WAIT WHILE THEY GET AN UPDATE.

You can download the thx spatial audio app, it is a paid application but it has a 15-day free trial, with this application the thx spatial option will appear again in the Windows speaker and once you go to Right click on the speaker / sounds / it will appear again in the thx sypnase set so you can also configure 7.1

I have it like this and although I don't have an LED signal on my Kraken Tournament controller it works for me since this app brings the trial version of the helicopters that are no longer available in sypnase in addition to the point in the middle with the speakers around it that also removed from sypnase.

I REPEAT. It has a 15-day trial, installs quickly and configures in a minute

 

FOR PEOPLE WHO WAIT WHILE THEY GET AN UPDATE.

You can download the thx spatial audio app, it is a paid application but it has a 15-day free trial, with this application the thx spatial option will appear again in the Windows speaker and once you go to Right click on the speaker / sounds / it will appear again in the thx sypnase set so you can also configure 7.1

I have it like this and although I don't have an LED signal on my Kraken Tournament controller it works for me since this app brings the trial version of the helicopters that are no longer available in sypnase in addition to the point in the middle with the speakers around it that also removed from sypnase.

I REPEAT. It has a 15-day trial, installs quickly and configures in a minute

 

I understand your good intentions but don’t try and bypass these issues since it may give devs a more laid back approach to fix bugs.

 

#savethx

I used to have 3 audio outputs: chat, game and thx. Now thx isn’t there anymore and when i choose the thx option in the app, my friends on discord sound terrible (i have selected chat output for discord)

thank PC god i do a system restore point every time there is a Razer update!!!!
i went back to the point before the new update and now everything is working!! :D

PS i’m not bragging or anything i’m just giving a temp solution!

FOR PEOPLE WHO WAIT WHILE THEY GET AN UPDATE.

You can download the thx spatial audio app, it is a paid application but it has a 15-day free trial, with this application the thx spatial option will appear again in the Windows speaker and once you go to Right click on the speaker / sounds / it will appear again in the thx sypnase set so you can also configure 7.1

I have it like this and although I don't have an LED signal on my Kraken Tournament controller it works for me since this app brings the trial version of the helicopters that are no longer available in sypnase in addition to the point in the middle with the speakers around it that also removed from sypnase.

I REPEAT. It has a 15-day trial, installs quickly and configures in a minute

 

I understand your good intentions but don’t try and bypass these issues since it may give devs a more laid back approach to fix bugs.

 

#savethx

There are thousands of people with this problem, don't confuse yourself.... I give an option for people who were just as frustrated as me and use headphones a lot.... They don't have to relax because they sell their peripherals to a high price, in fact, they should have fixed their problem days ago because the longer people wait, the more they will go to other brands and for the high price they sell their products, I don't know why you have to wait so long... I share it to help to people not to criticize like you do.... If you don't want to use it, don't use it, I'm not forcing anyone. I'm calm because I couldn't use my headphones for two days and now they work, you keep crying and waiting for a solution. All the best

btw how someone buys/activate the THX App?

Userlevel 4

FOR PEOPLE WHO WAIT WHILE THEY GET AN UPDATE.

You can download the thx spatial audio app, it is a paid application but it has a 15-day free trial, with this application the thx spatial option will appear again in the Windows speaker and once you go to Right click on the speaker / sounds / it will appear again in the thx sypnase set so you can also configure 7.1

I have it like this and although I don't have an LED signal on my Kraken Tournament controller it works for me since this app brings the trial version of the helicopters that are no longer available in sypnase in addition to the point in the middle with the speakers around it that also removed from sypnase.

I REPEAT. It has a 15-day trial, installs quickly and configures in a minute

 

I understand your good intentions but don’t try and bypass these issues since it may give devs a more laid back approach to fix bugs.

 

#savethx

There are thousands of people with this problem, don't confuse yourself.... I give an option for people who were just as frustrated as me and use headphones a lot.... They don't have to relax because they sell their peripherals to a high price, in fact, they should have fixed their problem days ago because the longer people wait, the more they will go to other brands and for the high price they sell their products, I don't know why you have to wait so long... I share it to help to people not to criticize like you do.... If you don't want to use it, don't use it, I'm not forcing anyone. I'm calm because I couldn't use my headphones for two days and now they work, you keep crying and waiting for a solution. All the best

btw how someone buys/activate the THX App?

I didn't buy it, there's a 15-day free trial and that's what I'm using when it runs out. If I see that we continue with this garbage, I'll buy other headphones. I'm not going to pay for something that I've had for free for two years...

You no longer need a “THX Spatial Audio” Device - you simply select your standard audio device like “Kraken V3 Pro” and switch between THX or stereo in Synapse 3. The Driver taking care of is an “Audio enhancement” in the Windows settings. The driver is broken, though and gives you terrible sound. Here is a screenshot from Windows 11:

 

I ended up disabling the Audio enhancements for the time being, thus having plain stereo which will bypass THX, EQ, Bass boost, etc. on the Razer Synapse but you still can enable Haptics from it. But I think it reverts back on reboot.

By disabling the Audio Enhancer the Nari Ultimate started working again but sadly no bass like its in mono or something weird af maybe when razer will get a mass charge for delivering faulty devices maybe when people start asking refunds they might fix it! :D

Userlevel 4

You no longer need a “THX Spatial Audio” Device - you simply select your standard audio device like “Kraken V3 Pro” and switch between THX or stereo in Synapse 3. The Driver taking care of is an “Audio enhancement” in the Windows settings. The driver is broken, though and gives you terrible sound. Here is a screenshot from Windows 11:

 

I ended up disabling the Audio enhancements for the time being, thus having plain stereo which will bypass THX, EQ, Bass boost, etc. on the Razer Synapse but you still can enable Haptics from it. But I think it reverts back on reboot.

By disabling the Audio Enhancer the Nari Ultimate started working again but sadly no bass like its in mono or something weird af maybe when razer will get a mass charge for delivering faulty devices maybe when people start asking refunds they might fix it! :D

This option does not appear in Windows 10

You no longer need a “THX Spatial Audio” Device - you simply select your standard audio device like “Kraken V3 Pro” and switch between THX or stereo in Synapse 3. The Driver taking care of is an “Audio enhancement” in the Windows settings. The driver is broken, though and gives you terrible sound. Here is a screenshot from Windows 11:

 

I ended up disabling the Audio enhancements for the time being, thus having plain stereo which will bypass THX, EQ, Bass boost, etc. on the Razer Synapse but you still can enable Haptics from it. But I think it reverts back on reboot.

By disabling the Audio Enhancer the Nari Ultimate started working again but sadly no bass like its in mono or something weird af maybe when razer will get a mass charge for delivering faulty devices maybe when people start asking refunds they might fix it! :D

Kraken TE here.

When leaving the audio enchancement enabled, whenever I open a game the audio will just get stupidly loud (despite volume remaining unchanged in Windows).

When disabling it, it works in game but then it has some issues when ALT+TAB on another app like Discord. That forces me to leave and rejoin Discord voice channels so I can hear people again and use my mic.

Encountering the same problem, Razer has sent out many updates that make the saved eq settings reset but never a one like this the “ THX Spatial Audio “ from the playback devices has disappeared which made the sound  relaxing and chill now its like wearing the worst headphones i have ever owned, its bad FIX IT RAZER.

Same problem. If I want THX I need to download additional sowtfare and Razer asking to pay $20 for it (not going to happen). Probably this is the last Razer product I buy

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone.

It was my mistake to buy razer

 

Userlevel 1

Any news on that update?

In the Support case now they send me reply e-mails that I have not repied to them and they are going to close the case, eventhough I have replied twice.

 

Unbelivable!!!!!

Userlevel 4

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone.

It was my mistake to buy razer

 

I continue using the trial version of thx audio, it is the only thing that fixes the problem... if after that time there is still no solution, unfortunately I will switch to another brand

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone.

It was my mistake to buy razer

 

Still with the problem, I’m using the Kraken Ultimate

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone.

It was my mistake to buy razer

 

I continue using the trial version of thx audio, it is the only thing that fixes the problem... if after that time there is still no solution, unfortunately I will switch to another brand

i bought the app once i got the headset Kraken tournament edition but i disable the app as the sound was not good as thx spatial synapse sound device, it was way better than the output if i change my sound device to thx spatial i hope they fix this problem soon.

Userlevel 4

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone.

It was my mistake to buy razer

 

I continue using the trial version of thx audio, it is the only thing that fixes the problem... if after that time there is still no solution, unfortunately I will switch to another brand

i bought the app once i got the headset Kraken tournament edition but i disable the app as the sound was not good as thx spatial synapse sound device, it was way better than the output if i change my sound device to thx spatial i hope they fix this problem soon.

did you buy the program? because? I did not use this Razer program before since with sypnase 3 it worked perfectly... the problem came from its update, since then I have been using that app and in trial mode without purchasing it... I have been using that technology for two years free, now I'm not going to pay for it, if when time passes they haven't fixed it I'll buy others but they should stop selling headphones because Razer support has become clear to me that it's terrible... 6 days to fix this... .. a lot of shit

 i buy it because my father work as an acoustics engineer , he makes a comparison between different headset output and different headset driver sounds along with enhancements like  DTS sound, Dolby Atoms for his work, but the sound for me was way better with Thx spatial-synapse sound device, the new one THX spatial sound output was so bad and annoying, i hope they fix it fast 

So when are they gona fix this problem. Its unbelievable that razer launch update that f*cks everyone.

It was my mistake to buy razer

 

I continue using the trial version of thx audio, it is the only thing that fixes the problem... if after that time there is still no solution, unfortunately I will switch to another brand

i bought the app once i got the headset Kraken tournament edition but i disable the app as the sound was not good as thx spatial synapse sound device, it was way better than the output if i change my sound device to thx spatial i hope they fix this problem soon.

did you buy the program? because? I did not use this Razer program before since with sypnase 3 it worked perfectly... the problem came from its update, since then I have been using that app and in trial mode without purchasing it... I have been using that technology for two years free, now I'm not going to pay for it, if when time passes they haven't fixed it I'll buy others but they should stop selling headphones because Razer support has become clear to me that it's terrible... 6 days to fix this... .. a lot of shit

 

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