Peripherals (Mouse/Keyboard) disconnect many times

uninstall the macro add on from synapse worked for me

BaconGod512
Didn't work :slightly_sad: thanks for the suggestion though

hey yeh i have found the isssue restarted and can only fix by removing synapse must be an issue with the app which sucks because it worked awesome until the last update

__Riceboi__
Wanted to post an update of sorts here. Since my last post a few months ago, I have been solely using Synapse 2. Zero disconnects. This is clearly a Synapse 3.0 issue, so I would avoid using that for now. Only drawbacks are limited customization compared to 3.0, but hey, I’ll take working devices over that any day. I currently have my Ornata and Lancehead directly connected to my USB ports, with my Firefly connected to a USB hub. One Chroma device per port seems to work the best, and I have 4 other things connected to the hub with no issues (unless I try to use an external hard drive but that’s another story). The fix that works for me is Synapse 2. Not sure if it’s universal, but I thought I would share.

I also found uninstalling Synapse 3 and opting for Synapse 2 to be the best possible solution. Unfortunate I can't use all my favorite customization features Synapse 3 has to offer, but I can't have my devices disconnecting every 15 seconds. I tried numerous other solution, spent hours trying to diagnose the issue and it almost certainly is an issue with Synapse 3. Very concerning Razer is not acknowledging this issue nor have deployed a fix.

I will note: that my headset (but not my other peripherals) still disconnects now then, but much less frequently as it was before. The headset continues to make a "pop" sound, disconnect, then reconnect 3 seconds later.

truly I think the only solution any of us are gonna get is to just simply wait for razer to fix this issue.

I found a permanent "fix"!

So I'm new to Razer products and just purchased the Razer Basilisk Essential... only to have it stop working every few minutes until it reconnects again. Read through a bunch of forums and tried every power setting suggested with no luck. I agreed with some of the users on here who say it has to be a power draw or something... so, I simply tried turning my LED lights off through the Synapse software. Voilá! It's working fine now. LED's shouldn't draw that much power, but there must be a setting somewhere that Razer needs to fix with this. I tried turning the LED light back on to see if the issue came back and it did. I turned it back off again and so far, no problem. I don't really care about the LED lights, so this isn't a huge issue with me and I guess I'll keep the mouse as I like it otherwise.

I hope this helps some of you.

Ok so thankfully i realized i'm not the only one with this weird/stupid/irritating issue! I have an orbweaver, the mouse mat, the mamba, and an ornata chroma keyboard. i have been searching, tweaking, rebooting, disabling and just wasting a crap load of time trying to figure out why windows keeps disconnecting and reconnecting my usb ports, even on a fresh install of windows and everything ... I have tweaked so many settings in windows now it crazy. I uninstalled razer's v3 software over an hour ago and haven't had any issues as of yet.

UPDATE, it took about an hour and the devices went through the disconnect/reconnect, then I unistalled the v2 software I needed for my orbweaver and it hasn't done it since. I'm installing windows again on a larger mechanical hdd, i have not installed any razer software and I have had one disconnect/reconnect at all...

UPDATE: A week later, still not one disconnect/reconnect issue. I have not installed any of the Razer software still so my orbweaver is currently a paperweight.

BiggBoss4
New
Had same issue in windows 10, turns out in an update there is a USB power management called "USB Selective Suspend Setting" that was killing power briefly and causing constant disconnects my Razer gear.
Edit Power Plan > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting > Change to Disabled > Hit Apply and do a reboot
Have a good gaming session!

2 Years, for 2 Years I've been searching for an answer! THIS HAS SOLVED IT! Thank you, sir! Many Blessings Upon Thee, and good luck, Adventurer!

OWD-NEWT

UPDATE: A week later, still not one disconnect/reconnect issue. I have not installed any of the Razer software still so my orbweaver is currently a paperweight.

Yes, thats it: no more Razer Software, no more problems. (But useless expensive devices).
Still a never ending story of an unable driver delvelopment team.

jopcornetto
Hé I just started my pc up.
And I have the same problem it’s going on and go off. I am so fucking scared that I can’t use my things anymore it was all my money. I tried to uninstall synapse but I can’t remove raser SDK.
Do I have to uninstall it? Or does it not matter at all. please help me out with this I am so sad right now.

If you have something to help me please mail me [email]jopvanthoor@gmail.com[/email]

sorry for my bad English I am from the Netherlands English is difficult .

Just uninstall Synapse 3 is enough. Your peripheral will work but you won't be able to use any customisation.

Phraide
Just uninstall Synapse 3 is enough. Your peripheral will work but you won't be able to use any customisation.

please help me
its soooooooooooooooooooooo anoying

I have heard this can be happening because of an issue with your bios

i am have the same connecting and disconnecting issue. now i uninstall the Synapse 3.0, keyboard and mouse are working fine again now.