Peripherals (Mouse/Keyboard) disconnect many times
Userlevel 4
I'm really getting tired of this. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. I can be typing or hovering over something when it happens. I made sure that all USB power settings are set correctly. This doesn't happen if the Synapse software isn't installed. When using Synapse 3.0 it happens 3 times more than Synapse 2.0.
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All right, I'll jump onboard the thread. As I start writing these words, I'm turning off Synapse too for it causes the disconnections.
I've had issues for so long I'm just shocked so many of you have come here to testify of that. I've tried a lot of basic things to try and figure out what was responsible - hardware or software. Turns out that's software.
My issues first started two years ago when I got the Chroma Headset stand. I noticed that it would go crazy at times, turning off and on for no reason every now and then - I went as far to ask what the hell was going on to Razer Support. Of course they offered to replace it. I didn't because the fees for sending it back were on me. Fast forward around January I'd say? I decide to plug it again for some reason, reminding myself what happened before. No issues. For some bizarre reason, the device was fine. Everything was smooth and working properly, I thought "yay issue's fixed".
Turns out, no. I refreshed my Windows in the beginning of september (today as well a couple of times for something else, relating Philips' Hue app that doesn't work, same thing different to this Razer thing I swear). All my devices are plugged in, of course, and Synapse is automatically proposed to me. I say "Yes, I want my lighting and all that". Not even a minute with the freshly installed Synapse 3 that everything goes crazy again. I can't express how frustrating and painful it is to see this happen on ALL devices - Nari, Mamba, Hunstman, Firefly, and the freaking headset stand. Everything goes OFF every minute or so. I never use this as an argument but it's nervewracking to think that we pay from 80 to 150$ for each products and the software, that seems relatively basic (looking at you too, Hue Sync app), can't work properly and cause such problems! Anyways, I'm just tired of those small proprietary software that don't even do things properly.
When Synapse is not present, the stand does not even disconnect once. Nothing does, in fact.
Synapse 3 is killing our devices when it's supposed to unify them working better. Shame.
I've had issues for so long I'm just shocked so many of you have come here to testify of that. I've tried a lot of basic things to try and figure out what was responsible - hardware or software. Turns out that's software.
My issues first started two years ago when I got the Chroma Headset stand. I noticed that it would go crazy at times, turning off and on for no reason every now and then - I went as far to ask what the hell was going on to Razer Support. Of course they offered to replace it. I didn't because the fees for sending it back were on me. Fast forward around January I'd say? I decide to plug it again for some reason, reminding myself what happened before. No issues. For some bizarre reason, the device was fine. Everything was smooth and working properly, I thought "yay issue's fixed".
Turns out, no. I refreshed my Windows in the beginning of september (today as well a couple of times for something else, relating Philips' Hue app that doesn't work, same thing different to this Razer thing I swear). All my devices are plugged in, of course, and Synapse is automatically proposed to me. I say "Yes, I want my lighting and all that". Not even a minute with the freshly installed Synapse 3 that everything goes crazy again. I can't express how frustrating and painful it is to see this happen on ALL devices - Nari, Mamba, Hunstman, Firefly, and the freaking headset stand. Everything goes OFF every minute or so. I never use this as an argument but it's nervewracking to think that we pay from 80 to 150$ for each products and the software, that seems relatively basic (looking at you too, Hue Sync app), can't work properly and cause such problems! Anyways, I'm just tired of those small proprietary software that don't even do things properly.
When Synapse is not present, the stand does not even disconnect once. Nothing does, in fact.
Synapse 3 is killing our devices when it's supposed to unify them working better. Shame.
Hello,
Razer Deathadder Elite and BlackWidow Elite here. First thing I have done was to disable mouse lightning as I don't really need it. When I bought the mouse and installed Synapse 3 it was loosing mouse mat calibration multiple times per day. So I gave up with it. With Synapse 2 and no calibration it worked fine.
Later I bought the keyboard which is not supported by Synapse 2 unfortunately. With Synapse 3 I used only 10% brightness and static green lightning. The mouse was freezing again.
Also sometimes I see the same letter typed multiple times like when I press and hold some key while keyboard keys are not stuck pushed down physically. It can also happen with control key - I have seen mouse zoom in and out when scrolling web pages. To fix this I just need to press the key which is affected by this software bug.
I use Dell Latitude E5450 (Nvidia 830M) with Dell USB 3.0 E-Port Plus Advanced Docking Station Replicator and 130W power supply. Both mouse and keyboard were plugged in to USB 2.0 ports on the left side of the docking station.
Since nothing worked, I decided to connect USB 3.0 docking station ports to Eizo Flexscan 2455 and 2450 and connect both mouse and keyboard to the 2450. USB 3.0 can deliver 900mA at 5V which is 4,5W instead of 500mA which is 2,5W for USB 2.0 I will let you know the result.
Razer Deathadder Elite and BlackWidow Elite here. First thing I have done was to disable mouse lightning as I don't really need it. When I bought the mouse and installed Synapse 3 it was loosing mouse mat calibration multiple times per day. So I gave up with it. With Synapse 2 and no calibration it worked fine.
Later I bought the keyboard which is not supported by Synapse 2 unfortunately. With Synapse 3 I used only 10% brightness and static green lightning. The mouse was freezing again.
goldenpipes
also anyone else get like random turbo mode on a single key when typing? like i'll be typing something and the next thing i know there is 25 of the last letter i typed.
Also sometimes I see the same letter typed multiple times like when I press and hold some key while keyboard keys are not stuck pushed down physically. It can also happen with control key - I have seen mouse zoom in and out when scrolling web pages. To fix this I just need to press the key which is affected by this software bug.
I use Dell Latitude E5450 (Nvidia 830M) with Dell USB 3.0 E-Port Plus Advanced Docking Station Replicator and 130W power supply. Both mouse and keyboard were plugged in to USB 2.0 ports on the left side of the docking station.
Since nothing worked, I decided to connect USB 3.0 docking station ports to Eizo Flexscan 2455 and 2450 and connect both mouse and keyboard to the 2450. USB 3.0 can deliver 900mA at 5V which is 4,5W instead of 500mA which is 2,5W for USB 2.0 I will let you know the result.
edit@: Mouse got disconnected again. I used 125 Hz pooling rate
jacmiszcz92
Hello,
Razer Deathadder Elite and BlackWidow Elite here. First thing I have done was to disabled mouse lightning as I don't really need it. When I bought the mouse and installed Synapse 3 it was loosing mouse mat calibration multiple times per day. So I gave up with it. With Synapse 2 and no calibration it worked fine.
Later I bought the keyboard which is not supported by Synapse 2 unfortunately. With Synapse 3 I used only 10% brightness and static green lightning. The mouse was freezing again
Also sometimes I see the same letter typed multiple times like when I press and hold some key while keyboard keys are not stuck pushed down physically. It can also happen with control key - I have seen mouse zoom in and out when scrolling web pages. To fix this I just need to press the key which is affected by this software bug.
CuTTyFlaM
All right, I'll jump onboard the thread. As I start writing these words, I'm turning off Synapse too for it causes the disconnections.
I've had issues for so long I'm just shocked so many of you have come here to testify of that. I've tried a lot of basic things to try and figure out what was responsible - hardware or software. Turns out that's software.
My issues first started two years ago when I got the Chroma Headset stand. I noticed that it would go crazy at times, turning off and on for no reason every now and then - I went as far to ask what the hell was going on to Razer Support. Of course they offered to replace it. I didn't because the charges for sending it back were on me. Fast forward around January I'd say? I decide to plug it again for some reason, reminding myself what happened before. No issues. For some bizarre reason, the device was fine. Everything was smooth and working properly, I thought "yayn issue's fixed forever".
Turns out, no. I refreshed my Windows about a month ago (today as well a couple of times for something else, relating Philips' Hue app that doesn't work, same thing different to this Razer thing I swear). All my devices are plugged in, of course, and Synapse is automatically proposed to me. I say "Yes, I want my lighting and all that". Not even a minute with the freshly installed Synapse 3 that everything goes crazy again. I can't express how frustrating and painful it is to see this happen on ALL devices - Nari, Mamba, Hunstman, Firefly, and the freaking headset stand. Everything goes OFF every minute or so. I never use this as an argument but it's nervewracking to think that we pay from 80 to 150$ for each products and the software, that seems relatively basic (looking at you too, Hue Sync app), can't work properly and cause such problems! Anyways, I'm just tired of those small proprietary software that don't even do things properly.
When Synapse's removed, the stand does not even disconnect once. Nothing does, in fact.
Synapse 3 is killing our devices when it's supposed to unify them working better. Shame.
Having had all the same symptoms with both keyboard and mouse, can I suggest that you try the following -
1) delete the drivers for the equipment
2) restart PC
3) Reconnect equipment in USB ports on the PC itself, not a USB Hub or Docking station.
4) Let the computer find and instalkl the drivers.
5) Reinstall Synapse.
In my case, the problem was that the computer or the software did't like the mouse or keyboard being connected in anything but a diect PC USB port.
For months I have been having the mouse and keyboard take turns in disconnecting and reconnecting. Keyboard input behaving as if a key had been held down, mouse pointer jumping to the lower left hand side of my monitor. Have not had a single issue since I connected direct to the PC. I only have 3 USB ports on the PC, and so am having to run my docking station and USB hub through the remaing USB 3 port, but the drives, etc connected to them behave ok.
Good luck
1) delete the drivers for the equipment
2) restart PC
3) Reconnect equipment in USB ports on the PC itself, not a USB Hub or Docking station.
4) Let the computer find and instalkl the drivers.
5) Reinstall Synapse.
In my case, the problem was that the computer or the software did't like the mouse or keyboard being connected in anything but a diect PC USB port.
For months I have been having the mouse and keyboard take turns in disconnecting and reconnecting. Keyboard input behaving as if a key had been held down, mouse pointer jumping to the lower left hand side of my monitor. Have not had a single issue since I connected direct to the PC. I only have 3 USB ports on the PC, and so am having to run my docking station and USB hub through the remaing USB 3 port, but the drives, etc connected to them behave ok.
Good luck
Without Razer Synapse 3 the issue does not occur.
People use laptop docking stations to have everything connected with one cable or directly to motherboard like in Dell E type laptops. Also docking stations disable laptop ports
People use laptop docking stations to have everything connected with one cable or directly to motherboard like in Dell E type laptops. Also docking stations disable laptop ports
Hi. Look, I understand the use of a docking station and/or USB Hubs. I was only passing on my experience. I have tried three different powered docking stations and numerous powered USB Hubs. In each and every case my Blackwiddow Elite keyboard and Deathadder Elite mouse randomly disconnect, with or without Synapse 3 installed. Admittedly it was far worse with Synapse 3 installed. The docking stations I have tried, and am using, are USB 3 ones, they do not disable my laptops USB ports. As I sit here and type this I have a targus docking station plugged into a USB 3 hub, along with a couple of hard drives, which is plugged into one of my computer USB 3 ports. My other computer USB 3 port has my keyboard plugged in, whilst my last computer USB port which is USB 2, has my mouse. This is by no means ideal, I would rather have the hub and docking station plugged to the laptop only, but it works for me, with Synapse 3 running. It was only a suggestion to try. BTW, I am using an Asus Tuf laptop.
Hi guys.
same problem here too with the huntsman elite.
Actually created a post for it:
/razer-huntsman-elite-keeps-disconnecting-when-synapse3-is-on.63930/
I have reviewed comments to this posts and it seems like I tried everything / There is no chance for my keyboard to work properly with windows10+synapse3 (on ubuntu it works great, even through the USB3.0 Hub).
Considering to return it as long as I have the buyer protection and replace it with a Logitech.
same problem here too with the huntsman elite.
Actually created a post for it:
/razer-huntsman-elite-keeps-disconnecting-when-synapse3-is-on.63930/
I have reviewed comments to this posts and it seems like I tried everything / There is no chance for my keyboard to work properly with windows10+synapse3 (on ubuntu it works great, even through the USB3.0 Hub).
Considering to return it as long as I have the buyer protection and replace it with a Logitech.
I have not noticed any issues with Deathadder Elite after connecting it to the only one laptop USB port which works when the laptop is connected to docking station.
BlackWidow Elite does not seem to disconnect when connected to docking station. However it randomly changes volume to +/-2. Since I don't have any other option to try with the laptop, I will wait for new PC and make sure it has as many USB ports as possible.
BlackWidow Elite does not seem to disconnect when connected to docking station. However it randomly changes volume to +/-2. Since I don't have any other option to try with the laptop, I will wait for new PC and make sure it has as many USB ports as possible.
This is such a big problem yet Razer seemingly hasn't even tried to fix it?? wth!
I had this problem last year and basically gave up on it. I have a Razer Tartarus and a Basilisk Ultimate and they couldn't be plugged into the computer at the same time at all.
I got fed up with it, gave the mouse to my Dad and got a Logitech g604 instead. It even has more buttons. XP
I had this problem last year and basically gave up on it. I have a Razer Tartarus and a Basilisk Ultimate and they couldn't be plugged into the computer at the same time at all.
I got fed up with it, gave the mouse to my Dad and got a Logitech g604 instead. It even has more buttons. XP
Ah well, keyboard still working great with Synapse 3 installed, but my five month old mouse has died, or at least the scroll wheel has died. Now an expensive figit.I have to wait six to eight weeks for a replacement. Hopefully when it arrives and is connected directly to the laptop, all will still be good.
Yesterday I bought a mouse (Razer Basilisk v2 - wired) and keyboard (Razer Ornata Chroma). I've followed all the different steps people said in this forum + some YouTube videos and the only one that worked well (cross fingers) is having connected both USBs directly to my laptop (I was using a hub).
But, this is not what I want. I have another laptop (from work) that I need to plug and unplug the USBs every time I'm working, finish working (that's why I have the hub).
I wanted to share what it "worked" for me. Still, I'm not happy, I should be able to connect my peripherals through a USB hub.
But, this is not what I want. I have another laptop (from work) that I need to plug and unplug the USBs every time I'm working, finish working (that's why I have the hub).
I wanted to share what it "worked" for me. Still, I'm not happy, I should be able to connect my peripherals through a USB hub.
Glad to hear it worked for you. Agree that we should be able to use the peripherals with a hub or docking station. For one its bad news for Razer, I cannot purchase any other Razer equipment, because I have no other spare direct USB ports.
Razer should really be looking to fix this.
Razer should really be looking to fix this.
Yeah Razer products don't seem to like being in a usb hub at all. :/
I bit ago I managed to find a usb-c port in my computer (it was on a side that was really hard for me to see so thats why I didn't know about it earlier) and got a usb hub for that.
Now that I have 2 open usb ports I could have both the tartarus and basilisk in my computer at the same time, but as I said in a earlier post, I'd already given the basilisk to my Dad.
I bit ago I managed to find a usb-c port in my computer (it was on a side that was really hard for me to see so thats why I didn't know about it earlier) and got a usb hub for that.
Now that I have 2 open usb ports I could have both the tartarus and basilisk in my computer at the same time, but as I said in a earlier post, I'd already given the basilisk to my Dad.
How is it that Razer support is so bad that they won't even comment on this issue? It has been YEARS since this was first reported but they've done absolutely nothing about it. It is pitiful. Picked up a Naga Pro to replace Naga Chroma that was dying, and now I am forced in to using Synapse 3. At this point I am about done with this crap. Razer is way too big of a company to be this cheap about fixing issues that THEIR SOFTWARE causes. I will most likely be returning this mouse as it is basically unusable due to having to use Synapse 3 for it. Can anyone suggest a good mouse / keyboard setup from another brand? Still looking to have 12ish buttons on the mouse as I mostly play WoW and need the bind space.
The Logitech G604 I'm using has around 10 buttons and I haven't had any problems with their products in general. Might be worth checking out. 
eligarlo
Yesterday I bought a mouse (Razer Basilisk v2 - wired) and keyboard (Razer Ornata Chroma). I've followed all the different steps people said in this forum + some YouTube videos and the only one that worked well (cross fingers) is having connected both USBs directly to my laptop (I was using a hub).
But, this is not what I want. I have another laptop (from work) that I need to plug and unplug the USBs every time I'm working, finish working (that's why I have the hub).
I wanted to share what it "worked" for me. Still, I'm not happy, I should be able to connect my peripherals through a USB hub.
Try to use RDP to connect from one computer to another
Hi, I had the same issue as many of you. For me it got fixed by updating the BIOS of my gigabyte mainboard.
Maybe this can help anybody else.
Maybe this can help anybody else.
Userlevel 7
To confirm if something is really wrong on either software or hardware, try connecting to a different PC
Try installing Synapse to a different PC and connect RAZER device, that way it can sort of help narrow down hardware of software failure
Try installing Synapse to a different PC and connect RAZER device, that way it can sort of help narrow down hardware of software failure
BlackWidow Elite keyboard keys were typing and locking randomly, as well as volume wheel was playing with me while it was connected to USB hub. I had to disconnect Deathadder Elite and come back to old A4 Tech mouse. It works fine when connected to USB hub.
I connected BlackWidow Elite in the only available laptop direct USB port. No issues so far.
I am not going to buy Razer ever again. Also can't send the mouse and keyboard on the warranty as it is not broken. It is just badly designed software. I guess I need to wait couple months until I buy desktop PC, sigh...
I wish I have read about Synapse and USB hub issues in any review!
I connected BlackWidow Elite in the only available laptop direct USB port. No issues so far.
I am not going to buy Razer ever again. Also can't send the mouse and keyboard on the warranty as it is not broken. It is just badly designed software. I guess I need to wait couple months until I buy desktop PC, sigh...
I wish I have read about Synapse and USB hub issues in any review!
I am having the same issue, I have tried EVERYTHING listed in this thread, online, youtube, etc. and nothing works. I will never buy a Razer product again.
Userlevel 3
Only working without synpase. With synapse I have diconnects and double click...
Userlevel 4
I recently switched from Logitech peripherals to Razer and my reward is this longstanding disconnection issue.
I have set the USB power saving options in Advanced Power Management and Device Manager, but it still occurs. It doesn't do it every day, but after it does it once, it will continue to connect/disconnect regularly during that session.
I also noticed that once it has got into this cycle it will no longer detect and switch profiles based on the game/application that is running.
Rebooting the PC tend to put a stop to the flip-flopping, so clearly a software issue. Why has this not been fixed yet?
I have set the USB power saving options in Advanced Power Management and Device Manager, but it still occurs. It doesn't do it every day, but after it does it once, it will continue to connect/disconnect regularly during that session.
I also noticed that once it has got into this cycle it will no longer detect and switch profiles based on the game/application that is running.
Rebooting the PC tend to put a stop to the flip-flopping, so clearly a software issue. Why has this not been fixed yet?
I wish I had read this before buying my Razer setup;
Razer Cynosa Chroma Pro Keyboard
Razer Mamba Elite Mouse
Razer Firefly 2 Mouse Pad
Razer BaseStation Chroma Headset/Hub
Everything works great until Synapse 3 is loaded. then the entire razer echo system restarts every few seconds. All my devices are plugged into an ASUS x99 Deluxe II MB USB 3 ports.
Have had a case open with Razer for two months, and have done everything found in this thread! Nothing works to fix this except for not running Synapse!
Posting to keep an eye on this thread and hoping that after two years, something or someone figures this out!
Razer Cynosa Chroma Pro Keyboard
Razer Mamba Elite Mouse
Razer Firefly 2 Mouse Pad
Razer BaseStation Chroma Headset/Hub
Everything works great until Synapse 3 is loaded. then the entire razer echo system restarts every few seconds. All my devices are plugged into an ASUS x99 Deluxe II MB USB 3 ports.
Have had a case open with Razer for two months, and have done everything found in this thread! Nothing works to fix this except for not running Synapse!
Posting to keep an eye on this thread and hoping that after two years, something or someone figures this out!
Wanted to update the post and include USB Connections, plus I forgot one device as well.
Just so some of you can have a little peace of mind, if you can separate your devices off a USB hub and connect direct to the right ports, you can stabilize it. Not a sollution, it still crashes, but I've been able to reduce from every 5 seconds, to maybe once every 20 minutes.
My original post with the added device.
So after absorbing this entire thread, here's what I fathom. I'm lead to believe this really is a power problem. If you can separate the big draw items and get them directly onto a USB port from the MB, do that. put the low power items on USB2
I originally had all these devices on USB3. With and without a USB3 Powered hub. With some devices on USB3 powered hub and some direct to ports on the MB. Made no difference, any combination I tried kept crashing when Synpase was running. So I split the devices out on the MB, according to what I think were large power draw, vs low power draw;
Razer Cynosa Chroma Pro Keyboard: USB3
Razer Mamba Elite Mouse: USB2
Razer Firefly 2 Mouse Mat: USB3
Razer BaseStation Chroma Headset/Hub: USB3
Razer Kiyo WebCam: USB2
This has greatly stabilized the my system and reduced crashes. I'm monitoring the USB ports and logging with USB LogView available here: https://www.nirsoft.net/utils/usb_log_view.html
Good Luck!
Just so some of you can have a little peace of mind, if you can separate your devices off a USB hub and connect direct to the right ports, you can stabilize it. Not a sollution, it still crashes, but I've been able to reduce from every 5 seconds, to maybe once every 20 minutes.
My original post with the added device.
ToxicManChowder
I wish I had read this before buying my Razer setup;
Razer Cynosa Chroma Pro Keyboard:
Razer Mamba Elite Mouse:
Razer Firefly 2 Mouse Mat:
Razer BaseStation Chroma Headset/Hub:
Razer Kiyo WebCam: (added)
Everything works great until Synapse 3 is loaded. then the entire razer echo system restarts every few seconds. All my devices are plugged into an ASUS x99 Deluxe II MB USB 3 ports.
Have had a case open with Razer for two months, and have done everything found in this thread! Nothing works to fix this except for not running Synapse!
Posting to keep an eye on this thread and hoping that after two years, something or someone figures this out!
So after absorbing this entire thread, here's what I fathom. I'm lead to believe this really is a power problem. If you can separate the big draw items and get them directly onto a USB port from the MB, do that. put the low power items on USB2
I originally had all these devices on USB3. With and without a USB3 Powered hub. With some devices on USB3 powered hub and some direct to ports on the MB. Made no difference, any combination I tried kept crashing when Synpase was running. So I split the devices out on the MB, according to what I think were large power draw, vs low power draw;
Razer Cynosa Chroma Pro Keyboard: USB3
Razer Mamba Elite Mouse: USB2
Razer Firefly 2 Mouse Mat: USB3
Razer BaseStation Chroma Headset/Hub: USB3
Razer Kiyo WebCam: USB2
This has greatly stabilized the my system and reduced crashes. I'm monitoring the USB ports and logging with USB LogView available here: https://www.nirsoft.net/utils/usb_log_view.html
Good Luck!
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