Razer Mouse Dock Pro Synapse Lighting Bug | Razer Insider

Razer Mouse Dock Pro Synapse Lighting Bug

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N

Currently working with Razer support to try and diagnose the issue. Will update once I’ve got somewhere with them.

ThomasCircle

Das habe ich auch schon versucht, leider will man da nichts machen oder man kann es nicht machen, ich habe auch keine Ahnung warum so was nicht in einer Woche behoben wurde, sogar in Synapse 4  Beta ist es genau so… 

S

The issue I have is my dock, and mouse have a solid 50/50 on if my lighting profiles even load on startup. I have to manually go in and open chroma studio and as soon as it loads my mouse and dock, the lights fix themselves. OH WAIT, were not done yet.. After a short time the lights revert back to default cycle, for zero reason. This is on synapse 4 beta however. 

 

The fact that they cannot solve an issue like this with the lighting is kind of hilarious at this point. 

N

Well, I’m still working with Razer support. After speaking with 3 different people, it’s now been escalated to Level 2 support. I’ve asked numerous times - “give me the previous release, and I can verify if it’s a bug in the new release”, but nope, just have to keep going through the motion for now.

ThomasCircle

Habe ich auch schon alles gemacht, war auch beim höchsten Razer Support Level, den noch wurde der Fehler bisher immer noch nicht behoben, das heißt wohl einfach sie können es nicht ändern… leider….

N

Habe ich auch schon alles gemacht, war auch beim höchsten Razer Support Level, den noch wurde der Fehler bisher immer noch nicht behoben, das heißt wohl einfach sie können es nicht ändern… leider….

 

But the strange thing is, it worked fine in the previous release… I don’t understand why they can’t just provide me with the old version. I would happily disable auto-update!

N

Well after much back-and-forth with Razer support, this was their latest response:

“We would like to inform you that we have escalated your case to our developer team for investigation and issue replication. While we don't have an estimated time for a solution, we will provide it through a software update. To ensure that you receive the update, please make sure to regularly update your System and Synapse software.”

 

So, that’s it for now. I don’t have high hopes, but we’ll see.

Crowned.Vulture
Userlevel 1

Now i deactivated fastboot on windows and that doesn't worked. I found in bios quickboot function and deactivated that too. Now it works again. Pls try that and share does it worked for you too or not.

Crowned.Vulture
Userlevel 1

Nevermind. It's full random. Sometimes it works and sometimes it doesn't.

Menorra

Random indeed. I uninstalled synapse, then launched driver cleanup tool I have found here on forum, then made clean install - all problem I had with mouse, keyboard and dock vanished. But after few reboots all returned. Now clean install does not help how it helped for the first time. I don't understand how it works and I don't understand why Razer developers do not work on their own mice and keyboards. This software is unbearably ugly. What is their QA department doing? 

S

This is ridiculous that its still not fixed.

Let me say I always had only Logitech products. End of 2023 I got a new PC and decided to switch the everything to Razer (except for headphones).

I have spent in excess of 700 euros on peripherals.

The results:

BlackWidow V4 Pro, a 270 Euro keyboard defective out of the box, 2-3 keys were either not typing anything when pressed or occasionally double or triple typing it. Since they were not so much used keys I lived with it until a month later it started to also do this for ‘W’ and ‘Space’ so it had to be changed.

But the most frustrating is the Dock Pro. I also have a Strider Chroma and a Basilisk V3 Pro.

All the device RGBs can turn off when putting the computer to sleep EXCEPT for the dock. Or rather I stand corrected, the dock does turn off too for about a minute, when it decides it will turn back on red which is horrible in a totally dark room. I have absolutely no idea why it can’t be fixed, the option is there ‘Turn off lighting when monitor is off’ and it works for the keyboard, the mouse, the mousepad but not the dock.

Of course I tried to open a ticket we got to the point where I was asked for many logs from the system which I failed to answer in 24 hours and the case got closed, but it is clear from this thread that my system isn’t probably the issue here.

A

I have the same problem with the lights, the doc pro and the mouse are still on when I turn off the pc, I have set sinapse to turn off after minutes and when I turn off the screen but it doesn't work, it's all new and newly installed. I don't understand how after 1 year this is not fixed, the truth is that I will NOT buy more Razer, if they do not give me a solution to this I will return it.

 

Saludos.

ThomasCircle

Das Problem wurde immer noch nicht behoben !!! RAZER !!!  Bitte behebt das Problem ! 

TheRealShadowHunter

Same issue here, my apologies but how long does fixing this issue takes? How did the current version got validated and approved? It is a pretty basic function… I ruins my whole setup.

Please Razer, for all i care compile a test version for insiders use. Happy to test it.

Thanks for taking care of your customers.

retroSHELLAlloyOrange621

hey. i had the same problem after the update. i saw in the synapse settings this update removed  the check off from ,,display off” thing. then i clicked on that and it works again. i hope you know what i mean. 

Does your function still work? In my former laptop, It still works great, but I tried install a new win11, and only install the latest synapse, It works great at the first time, but no works later, I don’t know what happened, pls tell me does your still works right now?

Crowned.Vulture
Userlevel 1

hey. i had the same problem after the update. i saw in the synapse settings this update removed  the check off from ,,display off” thing. then i clicked on that and it works again. i hope you know what i mean. 

Does your function still work? In my former laptop, It still works great, but I tried install a new win11, and only install the latest synapse, It works great at the first time, but no works later, I don’t know what happened, pls tell me does your still works right now?

 

 

hello, after new fresh install works first or second time after that doesn’t work anymore. at updates too. they broke it with an update. but they work really seriously about that problem at the moment. 

TheRealShadowHunter

I finally made it work 😁 by applying these steps:

Running Synapse 3.9.516.51517

  1. In Synapse Turn off "’Switch off lightning” for Razor Mouse Dock Pro (tab Lightning)
  2. Exit all "All apps” via the tray icon
  3. Run below script as batch (run as Admin, adjust path of last line to match your installation)
TASKKILL /FI "IMAGENAME eq Razer*" /F
TASKKILL /FI "IMAGENAME eq Rz*" /F
"C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe"
  1. In Synapse Turn back ON  "’Switch off lightning” for Razor Mouse Dock Pro (tab Lightning)

This did it for me, now when I put PC to sleep, the dock light goes out 😆 (finally)

The script works also nice when Synapse is acting up (I face some Philips HUE issues sometimes and the script fixes it without the need of rebooting PC)

Hope it can help you too.

With best regards,

TheRealShadowHunter

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