Razer Mouse Dock Pro Synapse Lighting Bug
I have the same problem with the lights, the doc pro and the mouse are still on when I turn off the pc, I have set sinapse to turn off after minutes and when I turn off the screen but it doesn't work, it's all new and newly installed. I don't understand how after 1 year this is not fixed, the truth is that I will NOT buy more Razer, if they do not give me a solution to this I will return it.
Saludos.
This is ridiculous that its still not fixed.
Let me say I always had only Logitech products. End of 2023 I got a new PC and decided to switch the everything to Razer (except for headphones).
I have spent in excess of 700 euros on peripherals.
The results:
BlackWidow V4 Pro, a 270 Euro keyboard defective out of the box, 2-3 keys were either not typing anything when pressed or occasionally double or triple typing it. Since they were not so much used keys I lived with it until a month later it started to also do this for ‘W’ and ‘Space’ so it had to be changed.
But the most frustrating is the Dock Pro. I also have a Strider Chroma and a Basilisk V3 Pro.
All the device RGBs can turn off when putting the computer to sleep EXCEPT for the dock. Or rather I stand corrected, the dock does turn off too for about a minute, when it decides it will turn back on red which is horrible in a totally dark room. I have absolutely no idea why it can’t be fixed, the option is there ‘Turn off lighting when monitor is off’ and it works for the keyboard, the mouse, the mousepad but not the dock.
Of course I tried to open a ticket we got to the point where I was asked for many logs from the system which I failed to answer in 24 hours and the case got closed, but it is clear from this thread that my system isn’t probably the issue here.
Random indeed. I uninstalled synapse, then launched driver cleanup tool I have found here on forum, then made clean install - all problem I had with mouse, keyboard and dock vanished. But after few reboots all returned. Now clean install does not help how it helped for the first time. I don't understand how it works and I don't understand why Razer developers do not work on their own mice and keyboards. This software is unbearably ugly. What is their QA department doing?
Nevermind. It's full random. Sometimes it works and sometimes it doesn't.
Now i deactivated fastboot on windows and that doesn't worked. I found in bios quickboot function and deactivated that too. Now it works again. Pls try that and share does it worked for you too or not.
Well after much back-and-forth with Razer support, this was their latest response:
“We would like to inform you that we have escalated your case to our developer team for investigation and issue replication. While we don't have an estimated time for a solution, we will provide it through a software update. To ensure that you receive the update, please make sure to regularly update your System and Synapse software.”
So, that’s it for now. I don’t have high hopes, but we’ll see.
Habe ich auch schon alles gemacht, war auch beim höchsten Razer Support Level, den noch wurde der Fehler bisher immer noch nicht behoben, das heißt wohl einfach sie können es nicht ändern… leider….
But the strange thing is, it worked fine in the previous release… I don’t understand why they can’t just provide me with the old version. I would happily disable auto-update!
Habe ich auch schon alles gemacht, war auch beim höchsten Razer Support Level, den noch wurde der Fehler bisher immer noch nicht behoben, das heißt wohl einfach sie können es nicht ändern… leider….
Well, I’m still working with Razer support. After speaking with 3 different people, it’s now been escalated to Level 2 support. I’ve asked numerous times - “give me the previous release, and I can verify if it’s a bug in the new release”, but nope, just have to keep going through the motion for now.
The issue I have is my dock, and mouse have a solid 50/50 on if my lighting profiles even load on startup. I have to manually go in and open chroma studio and as soon as it loads my mouse and dock, the lights fix themselves. OH WAIT, were not done yet.. After a short time the lights revert back to default cycle, for zero reason. This is on synapse 4 beta however.
The fact that they cannot solve an issue like this with the lighting is kind of hilarious at this point.
Das habe ich auch schon versucht, leider will man da nichts machen oder man kann es nicht machen, ich habe auch keine Ahnung warum so was nicht in einer Woche behoben wurde, sogar in Synapse 4 Beta ist es genau so…
Currently working with Razer support to try and diagnose the issue. Will update once I’ve got somewhere with them.
Same for me - no updates. My mouse is now also lit while pc is off! Several days ago it was not glowing even when charged at night, which was awsome. But if it is connected via regular dongle, not dock, - goes to sleep as normal. All the problem are because of the dock.
It Doesn't worked for me for 3 days too. But i saw in windows update something with razer after i manuelly searched for updates. It autoamticly downloaded that and after pc restart it works again. Please look for windows updater.
didn’t work for me - no updates available, unless it’s simply not available ‘yet’ for me.
It Doesn't worked for me for 3 days too. But i saw in windows update something with razer after i manuelly searched for updates. It autoamticly downloaded that and after pc restart it works again. Please look for windows updater.
Noooo. When I turned fastboot on the dock lights started to turn off when PC is off. After a week or so it is lit again even with fatsboot on! I hate this software. I should have bought Logitech.
I purchased my mouse a few weeks back and the dock LEDs were shutting off just fine when the computer was off. Now, all of a sudden, the lights are staying on?? I guess they broke something in an automatic update?
Good Morning,
Updated Synape and the problem is back!
After installing Synapse update 3.9.229.22700 my Razer Dock cycles through the colors after shutdown again ! Fastboot is active!
I feel completly fooled by Razer now…..
What are they doing?
Thomas
Today all is fine, again…..
hey. i had the same problem after the update. i saw in the synapse settings this update removed the check off from ,,display off” thing. then i clicked on that and it works again. i hope you know what i mean.
I'm afraid you're the only person in the world whose charger backlight goes out when you turn off your computer.
Razer still can't even comment on the topic. What an embarrassing situation.
hey. i had the same problem after the update. i saw in the synapse settings this update removed the check off from ,,display off” thing. then i clicked on that and it works again. i hope you know what i mean.
Good Morning,
Updated Synape and the problem is back!
After installing Synapse update 3.9.229.22700 my Razer Dock cycles through the colors after shutdown again ! Fastboot is active!
I feel completly fooled by Razer now…..
What are they doing?
Thomas
Anyone from Razer going to finally address the topic or will users be completely ignored?
Ich schreibe mal auf Deutsch….
Wenn ich bei mir beim Mouse Dock, Akkustand anzeigen einstelle, den Rechner dann ausschalte, leuchtet das Mouse dock durchgehend rot, ist das bei euch auch so ?
selbst bei Synapse 4 Beta ist es genau das selbe, ich denke Razer ist nicht fähig dieses Problem anders zu lösen, wobei man ja komischerweise die Beleuchtung vorher abschalten kann, dann leuchtet das Dock auch nicht wenn der Rechner heruntergefahren wurde, ist aber nervig es jedes mal umzustellen in Synapse :/
Du musst noch in den Einstellungen von deinem Windows Schnellstart aktivieren. Dann gehts.
Funktioniert bei mir nicht, Mouse Dock leuchtet weiter… so lange Razer kein Update hierzu liefert, wirds wohl auch so bleiben ! ich verwende Synapse 4 , bei Synapse 3 habe ich es auch probiert.
Ich schreibe mal auf Deutsch….
Wenn ich bei mir beim Mouse Dock, Akkustand anzeigen einstelle, den Rechner dann ausschalte, leuchtet das Mouse dock durchgehend rot, ist das bei euch auch so ?
selbst bei Synapse 4 Beta ist es genau das selbe, ich denke Razer ist nicht fähig dieses Problem anders zu lösen, wobei man ja komischerweise die Beleuchtung vorher abschalten kann, dann leuchtet das Dock auch nicht wenn der Rechner heruntergefahren wurde, ist aber nervig es jedes mal umzustellen in Synapse :/
Du musst noch in den Einstellungen von deinem Windows Schnellstart aktivieren. Dann gehts.
Razer, are you really such a hopeless company that for a year you ignore the problem of customers who bought a charger for a lot of money?
I tried the last stable version, I tried the beta. After turning off the computer, the charger still lights up in rainbow colors.
A total embarrassment and disgrace to a company that is unable/unwilling to help its customers and fix a simple mistake.
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