Razer Mouse Dock Pro Synapse Lighting Bug | Razer Insider

Razer Mouse Dock Pro Synapse Lighting Bug


Userlevel 2
I have the basilisk v3 pro and the mouse dock pro. I have Synapse 3 downloaded and everything is paired. The only issue I'm having is the mouse dock pro lightning will not turn off when the computer shuts down even though the option is selected. The mouse rgb will turn off, but the dock switches to rainbow rgb and never turns off. I have tried uninstalling and reinstalling synapse, but the issue is still present. I just wanted to make a post so hopefully Razer is aware of the issue.

137 Replies

I do have the same issue and I’ve been checking this post for months just to know if there was a solution (or even a workaround), but it’s so dissapointing the actual situation. Unplugging or disabling USB power when laptop is off is not a solution by any means as it removes the utility of a power charging dock that usually charges the device when not in use. 

Razer, this is really really disappointing and I think that acknowleging this is not an expected behavior would be a very nice first step. Please submit a firmware update for it (as you recently did for laptop chroma stand v2). 

I do love my Basilisk V3 Pro + Mouse Dock Pro combo, but having all night the dock lighting the room is not what I expect of Razer reliability reputation.

Okay so it's 10 months now and no fix?? I can't believe they release a product this expensive and then don't give a f*ck about their customers. I have many razer Devices but this makes me very mad! RAZER WE NEED A FIX, NOW

It’s called bean counting, and combined with Agile practices it results in these non-show-stopper bugs never getting fixed, and they never will. People still buy the mouse and dock. The bug is already at the bottom of the heap, because it does not affect users actually using the mouse, so they can ignore it. A very, very small percentage of people will bother returning the mouse and/or dock.

All modern tech companies operate on this principle.  Sucks for us, works just fine for them. 

Yep, same issue here, hopefully this thread will help a firmware fix come around, currently having to set my brightness to 0 and disabling it as well, having ‘when display is turned off’ enabled doesn’t do a thing, doesn’t even switch to one of my other profiles, instead just switches to the default breathing pattern. The Basilisk v3 pro on the other hand the RPGs turn off without any problems when putting my computer to sleep. This is most certainly a firmware issue and I’ve tried all the resets and restarts that I’ve found listed in this thread. 

Userlevel 2
That is definitely an option but defeats the purpose of the dock a little bit. If I cut the power to USB when my PC is off the mouse won't charge.
Userlevel 2
Yea maybe not. I had the basilisk ultimate and that option in synapse worked perfectly with that dock. It would shut off the rgb while the PC was off but would still supply power for charging. I just wished the turn lighting off when display is off option worked for this version.
polyOldSilver348
Yea maybe not. I had the basilisk ultimate and that option in synapse worked perfectly with that dock. It would shut off the rgb while the PC was off but would still supply power for charging. I just wished the turn lighting off when display is off option worked for this version.

I had entirely the same issue. No problem with my prvs basilisk ultimate charging dock with the option "switch off lighting when display is turn off" ticked. However having the same option ticked does not turn off the lighting on this New Mouse Dock Pro. Unistalling and installing synapse doesnt help either. Hopefully Razer will address the issue ASAP.
Userlevel 7
Badge +1
Check your motherboard/laptop settings - maybe there's an option selected to give power to the USB even after computer shutdown. Or try different USB port without "powershare" function.
Userlevel 2
Lee_p77
I had entirely the same issue. No problem with my prvs basilisk ultimate charging dock with the option "switch off lighting when display is turn off" ticked. However having the same option ticked does not turn off the lighting on this New Mouse Dock Pro. Unistalling and installing synapse doesnt help either. Hopefully Razer will address the issue ASAP.

I resorted to turning the rgb off on the dock for now. If you shut down it'll keep the rgb off, so far anyway. However, if you put the PC to sleep it'll revert to the default lighting for whatever reason even if you have the rgb off in synapse.

The same problem with Mouse Dock Pro. I want the dock lighting off when my PC is off or at least to save synapse setting to the dock to be able to have Dock lightning OFF + PC off + USB with power to charge my mouse within the night. 

January 18th, 2023

This is still an issue and sucks at night when you like a dark room to sleep in. Having to cover it with something so the non functioning checkbox "works" is BS for the price you pay for both the mouse and the dock.

Razer Devs easy fix, get on it!! P1 priority!!!

Hi All,

 

Just purchased the Basilisk V3 Pro with wireless dock and facing same lighting issue. The Mouse and dock will light up to default settings when laptop is turned off…..My previous Death Adder Ultimate wireless with its dock did not have this issue and would still charge WITHOUT the lights turning on when the computer is turned off. Of course I set the lightings for both dock and mouse to turn off when display is off.

After all these months and issue postings I can’t believe Razer has still not been able to fix this issue!

Razer, if you are actually paying attention to your customer feedbacks, I hope your teams will post an update to fix this annoying problem.

As I look up on this post, people are enquiring this issue 9 months ago!!!! when you guys plaing to resolve this? 

@Razer.Speedcr0ss 

Same here, the LEDs of the Razer Dock Pro do not switch off, after the PC is shut down….. even after the firmware update to v1.01.00_r2…. 

So many people are complaining about this since nearly 1 year….. weird.

Same problem here …

Okay so it's 10 months now and no fix?? I can't believe they release a product this expensive and then don't give a f*ck about their customers. I have many razer Devices but this makes me very mad! RAZER WE NEED A FIX, NOW

Hey hey, 

Just booted my PC and mentioned an update of Synapse. Also a Firmwareupdate for the Razer Dock Pro / Basilisk V3 Pro to v2.0.3.0 is avialable …..

Oh guys…. I was soooo excited!!!!!!!!!!!!!!!!

But the lighting is still not fixed on my side.😕

 

Userlevel 1

Same issue here… Basilisk V3 Pro + Mouse Dock Pro combo… LEDs do not turn off on dock when computer is off.

RAZER FIX THIS!!!

Userlevel 1

i got the same copy and paste answer from them. 

Products Basilisk V3 Pro and Charging Pad Chroma work as intended, which is to shut the lighting off when the screen shuts off and the appropriate Razer Synapse box is checked,  USB charging when the computer is off notwithstanding.

Product Mouse Dock Pro also works as intended, which is to not shut off when the screen shuts off when the computer is providing USB charging, despite having exactly the same “ Switch Off Lighting” configuration screen and check box in the Razer Synapse software.

That is their “expected behavior.“

Is that a fair summary?

I opened a ticket with support, after asking for a million pieces of information and more than 20 days later, they informed me that this is how it is by design. I suggested that they add the possibility of turning off RGB when turning off the computer as an improvement to the product, they said they will consider it.

I suggest that everyone who has the Dock Pro opens a support ticket to force them to take action on the problem.

I opened a ticket with support, after asking for a million pieces of information and more than 20 days later, they informed me that this is how it is by design. I suggested that they add the possibility of turning off RGB when turning off the computer as an improvement to the product, they said they will consider it.

I suggest that everyone who has the Dock Pro opens a support ticket to force them to take action on the problem.

I sent feedback through the app, I don’t believe one but this is by design if there is checkbox that should turn leds off if screen is off, it’s just not working. Every razer chroma accesory has this setting working, don’t say me dock isn’t one of them, product that cost like entire mouse.

I sent feedback through the app, I don’t believe one but this is by design if there is checkbox that should turn leds off if screen is off, it’s just not working. Every razer chroma accesory has this setting working, don’t say me dock isn’t one of them, product that cost like entire mouse.

 

Yes, that's exactly what I told them in the ticket, more than once. But they ignored all my questions and arguments. If they claim it's by design, the only thing we can do is suggest they change it.

Really disappointed that there is no resolution to this, all we can hope for is to bombard them with tickets and they finally fix it.

Same issue with the dock. I don’t understand why they don’t aknowledge that as the issue it clearly is.

To combat this, I had originally turned the lighting brightness to zero and turned the brightness OFF for the dock so even after the PC turned off, the lighting on the dock remained off. This worked for a while but a recent update has effectively removed this functionality as when the PC turns off, the dock now goes back to factory settings and has the rainbow lighting. If I charge my mouse (Naga v2 pro) it will pulse the charging color before turning extremely bright green when fully charged.

This is extremely disappointing that the dock reverts back to factory profiles once it loses connection to the synapse program. This seems like a new bug that was introduced.

Perhaps we have a fundamental misunderstanding here.  We do not want the Mouse Dock Pro to shut off when the computer is off.  If that happened, we would not be able to charge the mouse.

We want this check box to work, as it does with other Razer devices.

If the only way to switch off the lighting when the display is turned off is to disable USB charging power, there is no need for that check box, as it has no function.  It makes as much sense as “Switch off lighting when the power is cut off.”

 

The first step in fixing a problem is to acknowledge that there is one.

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