Razer Mouse Dock Pro Synapse Lighting Bug
Razer, are you really such a hopeless company that for a year you ignore the problem of customers who bought a charger for a lot of money?
I tried the last stable version, I tried the beta. After turning off the computer, the charger still lights up in rainbow colors.
A total embarrassment and disgrace to a company that is unable/unwilling to help its customers and fix a simple mistake.
Ich schreibe mal auf Deutsch….
Wenn ich bei mir beim Mouse Dock, Akkustand anzeigen einstelle, den Rechner dann ausschalte, leuchtet das Mouse dock durchgehend rot, ist das bei euch auch so ?
selbst bei Synapse 4 Beta ist es genau das selbe, ich denke Razer ist nicht fähig dieses Problem anders zu lösen, wobei man ja komischerweise die Beleuchtung vorher abschalten kann, dann leuchtet das Dock auch nicht wenn der Rechner heruntergefahren wurde, ist aber nervig es jedes mal umzustellen in Synapse :/
Nevermind. OK people i found a fix for people that update doesn’t worked. Listen !!
You have to go to the power options. → Now, go to the Shutdown settings → check the box beside fastboot.
my fastboot in the windows options are now on and it works well with shutdown the pc for my basilisk v3 pro and my mouse dock pro. It’s perfect. In the mainboard settings my fastboot option is still disabled.
Thank you so much! I am among those whom the Synapse 3 update did not help. Enabling fastboot really solves dock problem. As well as the mouse is no longer lit when charging with pc shut down, which I hated as it is in my bedroom and blinking mouse disturbed me at night badly. But as I have read from various articles, fastboot can cause some problems in system - with drivers, updates etc. Sooooo… we should remember that if something suspicious happens to windows, better disable fastboot, update everything that should be updated, switch power completely off, then on and enable fastboot again.
I did not have fastboot option in shutdown settings, so I had to enabe it via regedit.
nein leider nicht,
I CAN´T BELIEVE! 3.9.131.20813 did it😀!
After shut down, the Dock is dark! The Dock is dark while charging, when the PC is off too, the Mouse does indicate the charging process by pulsing only…. but I am fine with the solution!
Thank you Razer!
Same here.. lightning shuts down 😍3.9.131.20813 also starts LEDs when it loads.. so no random RGB before Synapse fully loads. I like it :) Finally good release from Razer.
What are your mouse and mouse dock settings? If possible with a screenshot... so I can also see if it's the same?
Hey Thomas, does it work for you too now?
Nevermind. OK people i found a fix for people that update doesn’t worked. Listen !!
You have to go to the power options. → Now, go to the Shutdown settings → check the box beside fastboot.
my fastboot in the windows options are now on and it works well with shutdown the pc for my basilisk v3 pro and my mouse dock pro. It’s perfect. In the mainboard settings my fastboot option is still disabled.
nevermind. i don’t have to shutdown my pc. i need to use hibernate. shutdown doesn’t work but hibernate work. and i don’t have the pulsing like
doesn’t worked for me too. i activated now hibernate and still have the issue.
I CAN´T BELIEVE! 3.9.131.20813 did it😀!
After shut down, the Dock is dark! The Dock is dark while charging, when the PC is off too, the Mouse does indicate the charging process by pulsing only…. but I am fine with the solution!
Thank you Razer!
Same here.. lightning shuts down 😍3.9.131.20813 also starts LEDs when it loads.. so no random RGB before Synapse fully loads. I like it :) Finally good release from Razer.
What are your mouse and mouse dock settings? If possible with a screenshot... so I can also see if it's the same?
I CAN´T BELIEVE! 3.9.131.20813 did it😀!
After shut down, the Dock is dark! The Dock is dark while charging, when the PC is off too, the Mouse does indicate the charging process by pulsing only…. but I am fine with the solution!
Thank you Razer!
Same here.. lightning shuts down 😍3.9.131.20813 also starts LEDs when it loads.. so no random RGB before Synapse fully loads. I like it :) Finally good release from Razer.
What are your settings in Synnapse for dock and mouse?So it has nothing to do with sleep mode?Nothing happens to me with the Synapse 4 Beta, but I also had the update... and the dock didn't go out either...?
I CAN´T BELIEVE! 3.9.131.20813 did it😀!
After shut down, the Dock is dark! The Dock is dark while charging, when the PC is off too, the Mouse does indicate the charging process by pulsing only…. but I am fine with the solution!
Thank you Razer!
Same here.. lightning shuts down 😍3.9.131.20813 also starts LEDs when it loads.. so no random RGB before Synapse fully loads. I like it :) Finally good release from Razer.
The update had no effect on me, I have now switched to Synapse 4 Beta, as the bug I had was not present here - the mouse does not change color when loading and continues to pulsate red at 100% even though it has been fully loaded - it works now with Synapse 4 Beta.But before that I had this 3.9.131.20813, it had no effect on the dock for me, very strange and sad :<
I CAN´T BELIEVE! 3.9.131.20813 did it😀!
After shut down, the Dock is dark! The Dock is dark while charging, when the PC is off too, the Mouse does indicate the charging process by pulsing only…. but I am fine with the solution!
Thank you Razer!
Well, friends, I believe I've found the root of your problem. I attempted to discern why the lighting on my computer has been turning off since the last update, and I think I've figured it out. I tested disabling the PC's hibernation feature to see if that was the cause, and Eureka, I was right. By turning off hibernation, the RGB lighting remained on. So, to resolve the issue, which I hope works, enable the PC's hibernation feature and keep me posted
I haven't experienced your problem; mine changes color from red to orange and then to green when the charge reaches 100%. However, since the last update, when I place my mouse on the dock, it charges, but the light no longer comes on. The light only appears when the dock is powered on with the computer
That's how it should be, unfortunately not the case for me.I use Windows 11I also have the same keyboard and mouse pad :DOnly my mouse is a Razer Cobra Pro.
Does the color change work when charging?
Here's a video from me where you can see that it doesn't work.
Bei mir bringt diese Bildschirm Ausschalten Einstellung gar nichts, ich habe diese bei meiner Maus oder Tastatur auch nicht aktiviert, diese schalten sich aber auch aus.
Das Mouse Dock schaltet sich nur aus wenn ich diese Einstellung aktiv habe und den Rechner in den Energiesparmodus schicke, dann geht die Beleuchtung des Docks auch aus.
Ich glaube nicht das es etwas bringt, wie der andere User hier auch schreibt, sollte dies auch ohne Neuinstallation funktionieren, da es bei dir auch zu funktionieren scheint .
Bei mir bringt diese Bildschirm Ausschalten Einstellung gar nichts, ich habe diese bei meiner Maus oder Tastatur auch nicht aktiviert, diese schalten sich aber auch aus.
Das Mouse Dock schaltet sich nur aus wenn ich diese Einstellung aktiv habe und den Rechner in den Energiesparmodus schicke, dann geht die Beleuchtung des Docks auch aus.
Ich glaube nicht das es etwas bringt, wie der andere User hier auch schreibt, sollte dies auch ohne Neuinstallation funktionieren, da es bei dir auch zu funktionieren scheint .
These are my settings. I've noticed that it has been turning off since the last update from yesterday or the day before. Try uninstalling and reinstalling afterwards.
Ich habe die gleiche Version, bei mir leuchtet das Dock weiter.
Wenn ich bei der Beleuchtung des Docks * Akkustand anzeigen * einstelle, dann leuchtet das Dock Rot wenn der Rechner ausgeschaltet ist, ist das bei euch auch so ?
Zu dem habe ich das Problem das meine Maus wenn Synapse läuft, den Farbwechsel bei Akku Laden nicht durchführt, es bleibt immer in der Farbe hängen wo die Maus angefangen hat zu laden.
Wenn aber Synapse Deaktiviert ist oder der PC ausgeschaltet ist, wird der Farbwechsel je nach Akkustand durcch das Laden geändert .
Ist das bei euch auch so ?
Evtl. Mit Screenshot wie du das bei dir eingestellt hast ?
I was playing around with this again yesterday, as I just bought a huntsman v3 pro full size.
I noticed two things.
- if I turn my pc off, with my mouse on the dock pro, the lights don’t turn off.
- If I wait for the two minuets it takes for my rgb to turn off, due to the idle/screen rgb settings, then turn my pc off. The lights all stay off……..for about 5m, then they come back on.
so for me the issue persists. This is true off using both synapse 3 and also when trying synapse beta.
Evtl. Mit Screenshot wie du das bei dir eingestellt hast ?
Since the last update, the dock turns off when the computer is shut down, as does a Razer wireless keyboard, which did not happen before.
Same issue for me.
I opened a ticket. With no offence to the agent who worked with me, but I was getting know where with the solutions and was told in the end to turn off power to my usb slot (in my bios) when my pc is off.
But as others have said, that defeats the point. I want it to charge when I’m not using it.
Me and my partner are currently sharing a flat with a friend and my pc is in our bedroom. The RGB disturbs my partners sleeping.
Essentially I gave up with the support ticket, and now charge my mouse during the day when I’m not using my pc, as I feel turning off the RGB in general is not a suitable fix, why have RGB if I can’t use it, and switching profiles constantly is also not desirable.
I see others saying the old docks worked. I am assuming that the issues lies in the devices onboard profiles not having the turn off lights included. As this is what it would resort to, when an external (the pc) device has overriding software and is turned off.
My previous mouse was a corsair dark core se that had 3 on board customisable profiles. Including the option to turn light off when pc off but still charging.
Although I could be completely wrong 😅
does the basilisk v3 pro and also the dock pro have onboard profiles?
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