Razer Peripheral (Mouse) Stopped working after MacOS Big Sur Update

Rooks103
I mean I think at this point, it's fair to say that Razer isn't going to release Synapse 3.0 for Mac. It was released in 2017. If it was going to be ported, it would have. Also, 2.0 was already garbage in Catalina (the whole having to unplug and replug devices after every boot), and now it's just completely broken in Big Sur (without some Recovery Mode hacking). I'm not willing to go through those steps to get a crappy product working. I'll just use Karabiner Elements for my keyboard, and lose speciality buttons on my mouse.

Mac isn't Razer's priority, they never will be (since it's not a primary gaming platform), and I've seen enough Mac related threads on here with ZERO engagement from Razer to know it's a lost cause at this point. As a software dev, I get it. There's only so much time in the day, but I'd view them in a much better light if they just publicly said they don't support Mac, rather than claiming they do to sell more product, when in fact, they make devices that sure might work with a Mac, but none of the extra features will. For example, my Kraken headphones have features that only work with Synapse 3, meaning I'll never see that feature. I've always appreciated Razer's products, all the way back when I picked up my Razer Boomslang 2000, but since I'm on a Mac platform now, its probably just time to move to a different company.

I do agree with you, but the part where you're saying 'There's only so much time in the day', come on, it's been 4 years since they released 2.0, why keep leading us on when it's clear they don't want to spend any resources on it. Razer isn't a startup anymore, they most definitely can invest 6-9 months in their roadmap to cater some fix or updates to their Mac Razer user base? This user base isn't small per se. Some decisions that were made at the top level were just bad, they'd rather lose out on this user base than allocate a small, fully functional team to work on Synapse 3.0, OR just a fix for 2.0 to work with BigSur and above. At the end of the day, I'm mad and upset, I've always used Razer because RGBlyfe, casual Dota once in a while, work and I just love their mice. It just hurts that a company can blatantly ignore a huge user base and make no official statements I'm using a Logitech MX Master 3 now, and it just feels so different and wrong....

Same issue here. Returning the mouse and won't be purchasing naga stuff from now on.

Very bad company - I will never buy one of your products again. I can't understand, that your not able to certify your driver for Mac. Can't use any of your products with Big Sur .

I mean I think at this point, it's fair to say that Razer isn't going to release Synapse 3.0 for Mac. It was released in 2017. If it was going to be ported, it would have. Also, 2.0 was already garbage in Catalina (the whole having to unplug and replug devices after every boot), and now it's just completely broken in Big Sur (without some Recovery Mode hacking). I'm not willing to go through those steps to get a crappy product working. I'll just use Karabiner Elements for my keyboard, and lose speciality buttons on my mouse.

Mac isn't Razer's priority, they never will be (since it's not a primary gaming platform), and I've seen enough Mac related threads on here with ZERO engagement from Razer to know it's a lost cause at this point. As a software dev, I get it. There's only so much time in the day, but I'd view them in a much better light if they just publicly said they don't support Mac, rather than claiming they do to sell more product, when in fact, they make devices that sure might work with a Mac, but none of the extra features will. For example, my Kraken headphones have features that only work with Synapse 3, meaning I'll never see that feature. I've always appreciated Razer's products, all the way back when I picked up my Razer Boomslang 2000, but since I'm on a Mac platform now, its probably just time to move to a different company.

just bought a vaper mini and have the same problem.

please fix this. users shouldn't have to resort to these kind of tricks to get the hardware working. Why is there no Chroma studio 3 for Mac anyway?

TomPasse
I fixed it. You can fix it in 5 Minutes. The key is your Terminal. Follow these steps and it will work again.
First time it didn't work ´cause I wrote Lib(r)ary false in the terminal, haha.
Here is a YouTube discription and it will work!



Let us Play again! cheers

It says "kextload/Library/Extensions/RazerHid.kext: command not found" when I do this. It did show the Razer TEAMID was added

I concur with the others. I just updated to Big Sur and have a Razer keyboard from 2019. It's not being recognized by the OS. Razer, please FIX this ASAP.

If razor is serious about selling products to Mac users, they should fix this in a big hurry....I'll add my name to the list of people who's Razor product stopped working with the MAC update....

awesomeSpanishCrimson199
Prior to following this guide from user: Avaddon - https://developer.apple.com/forums/thread/649829?answerId=646433022#646433022

I had similar issues to most people. After updating the OS Synapse 2.0 was unable to recognise the device. I followed Avaddon's guide and to my surprise the software detected the mouse. However, I was unable to assign buttons using the keyboard function. No buttons I pressed were recognised and the 'ok' button was greyed out.

+The basic functions were still working, of course. But you don't spend hundreds of pounds on a mouse, which has more than 12 buttons, to use it for its 'basic' functions.

I'm wondering if the keyboard security function, brought about by the Big Sur update, is preventing this and question if there is another command which would help bypass/allow its free use.

I hope I made sense! Sorry and thank you :slightly_sad:

Product: Razer Naga Trinity

peep this: https://github.com/1kc/razer-macos

PLEASE FIX THIS!

Please fix this !